Re: [Cloud Marketing] Monthly Quality Performance Report - : January, 2024

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Gargi Katiyar

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May 8, 2024, 4:25:00 AM5/8/24
to gocclou...@googlegroups.com, Ramcharan Rajamohan, Prarthana Jaiswal
Hello People,

Hetre is the Quality Work Performance Report for the month of April 2024.

April 2024
Reviewer Ldap# Reviews# ErrorsQuality RateError (%)UL (Unplanned Leaves)Quality sessionsWorking DaysProduction Audits/Day
goyalvaibhav238116497.10%2.90%0418132
shwetapriya24936299.00%1.00%1317147
kumarrajes23817398.79%1.21%1618132
kartikl25194799.12%0.88%1618140
monicakale23528498.62%1.38%1915157
sumid23696599.11%0.89%3616148
gkatiyar249616696.98%3.02%0819131
vdelour290018297.40%2.60%0519153
devendrasin18945898.76%1.24%2614135

Calibration Audit NumbersTotal Audits/Day
Reviewer Ldap# Reviews# Errors(Production + Calib)
devendrasin17102065
gkatiyar14102637
goyalvaibhav23002611
kartikl14802667
kumarrajes17002551
monicakale14402496
shwetapriya17002663
sumid14002509
vdelour12003020

image.png

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Thanks
Gargi

On Wed, Apr 3, 2024 at 1:01 PM Monica Kale <monic...@googleoperationscenter.com> wrote:
Hi Team,

Hope you are doing well!

Please find the GUR QA wise data for the month of March 2024

1st to 31st March 2024
Reviewer Ldap# Reviews# ErrorsQuality RateError (%)UL (Unplanned Leaves)Quality sessionsAvg QA Audits /Day
shwetapriya2,1562799.50%0.54%11154
sumid2,2955399.20%0.79%26143
monicakale1,7955398.80%1.19%03106
kartikl1,7413399.20%0.84%02124
devendrasin2,0392199.50%0.49%02146
kumarrajes2,2186898.80%1.16%02117
vdelour2,77510298.50%1.54%06146
gkatiyar2,1135599.00%1.05%12140
goyalvaibhav2,43813097.70%2.29%05128
Grand Total1957054298.91%1.10%429134

Calibration Audit Numbers
Reviewer Ldap# Reviews# Errors
shwetapriya1700
sumid2020
monicakale1500
kartikl1230
devendrasin1000
kumarrajes1860
vdelour1101
gkatiyar1120
goyalvaibhav670
Grand Total12201

New Quality Framework Audit Numbers
Reviewer Ldap# Reviews# Errors
shwetapriya4344
sumid59040
monicakale59653
kartikl45811
devendrasin2215
kumarrajes57413
vdelour80090
gkatiyar44239
goyalvaibhav81952
Grand Total4934307

image.png
Observations:
  • Overall quality stands at 98.9% where Account validation, DM missed being the top most error category followed by Lead rejection and Alt email missed.
  • Launched Revamped Quality PKT - March- 2024 
  • New quality framework sessions were conducted by the QA's in each span
  • Sampling for the new framework was 7:3 followed by 7:4 records in the month of March

Please reach out to me in case of any queries 

Regards
Monica
 

On Fri, Mar 1, 2024 at 9:38 PM Sumi Devi <su...@googleoperationscenter.com> wrote:
Hi Team,

Hope this email finds you well.

Please find updated the QA Wise data for the month of  February, 2024 below:
Note: only the Quality session for Kartik has been updated.

1st to 29th February 2024
Reviewer Ldap# Reviews# ErrorsQuality RateError (%)UL (Unplanned Leaves)Quality sessionsAvg QA Audits /Day
shwetapriya3,1685599.30%0.66%14158
kartikl2,8295899.00%0.99%16141
devendrasin2,1392599.60%0.43%23165
sumid2,8265299.30%0.66%26149
monicakale3,0475199.40%0.61%03145
kumarrajes2,6486199.20%0.85%06126
vdelour4,00520198.10%1.95%010191
gkatiyar3,0238098.90%1.12%27159
goyalvaibhav3,11315897.90%2.14%17164
Total2679874198.97%1.05%948155

Calibration Audit Numbers
Reviewer Ldap# Reviews# Errors
shwetapriya800
kartikl1280
devendrasin1900
sumid980
monicakale1190
kumarrajes1970
vdelour1580
gkatiyar1100
goyalvaibhav1350
Total12150
 
New Quality Framework Audit Numbers
Reviewer Ldap# Reviews# Errors
shwetapriya1804
kartikl1443
devendrasin1275
sumid1176
monicakale2657
kumarrajes1904
vdelour25631
gkatiyar1556
goyalvaibhav45433
Total188899

image.png

Observations:
  • Overall quality score for the team is 98.97%
  • Errors trending with highest numbers are : Missed / Incorrect : DM, Missed Direct/Alt. : Phone Number, Missed Direct/Alt. : Email Id.
  • Auditing 7:3 ratio samples for New Quality Framework by SMEs & QAs on a daily basis. 
  • New quality  framework training sessions have been conducted for the respective spans by all the QAs.

Feel free to reach out for any clarifications.

Best Regards,
Sumi

On Fri, Mar 1, 2024 at 5:09 PM Sumi Devi <su...@googleoperationscenter.com> wrote:
Hi Team,

Hope this email finds you well.

Please find the QA Wise data for the month of  February, 2024 below:

1st to 29th February 2024
Reviewer Ldap# Reviews# ErrorsQuality RateError (%)UL (Unplanned Leaves)Quality sessionsAvg QA Audits /Day
shwetapriya3,1685599.30%0.66%14158
kartikl2,8295899.00%0.99%12141
devendrasin2,1392599.60%0.43%23165
sumid2,8265299.30%0.66%26149
monicakale3,0475199.40%0.61%03145
kumarrajes2,6486199.20%0.85%06126
vdelour4,00520198.10%1.95%010191
gkatiyar3,0238098.90%1.12%27159
goyalvaibhav3,11315897.90%2.14%17164
Total2679874198.97%1.05%948155

Calibration Audit Numbers
Reviewer Ldap# Reviews# Errors
shwetapriya800
kartikl1280
devendrasin1900
sumid980
monicakale1190
kumarrajes1970
vdelour1580
gkatiyar1100
goyalvaibhav1350
Total12150
 
New Quality Framework Audit Numbers
Reviewer Ldap# Reviews# Errors
shwetapriya1804
kartikl1443
devendrasin1275
sumid1176
monicakale2657
kumarrajes1904
vdelour25631
gkatiyar1556
goyalvaibhav45433
Total188899

image.png

Observations:
  • Overall quality score for the team is 98.97%
  • Errors trending with highest numbers are : Missed / Incorrect : DM, Missed Direct/Alt. : Phone Number, Missed Direct/Alt. : Email Id.
  • Auditing 7:3 ratio samples for New Quality Framework by SMEs & QAs on a daily basis. 
  • New quality  framework training sessions have been conducted for the respective spans by all the QAs.

Feel free to reach out for any clarifications.

Best Regards,
Sumi

On Thu, Feb 1, 2024 at 7:05 PM Vaibhav Goyal <goyalv...@google.com> wrote:
Hello Team,

Hope you are doing well !

Here is the QA Wise data for the month of  January, 2024.

1st to 31st January 2023
Reviewer Ldap# Reviews# ErrorsQuality RateError (%)UL (Unplanned Leaves)Quality sessionsAvg QA Audits /Day
vdelour348215098.27%1.73%09166
goyalvaibhav311411998.34%1.66%05148
shwetapriya31113099.64%0.36%04148
kartikl30636299.10%0.90%14153
devendrasin25763799.44%0.56%50161
kumarrajes25313399.56%0.44%00121
sumid24674999.29%0.71%14123
monicakale22383999.33%0.67%73160
gkatiyar22123999.19%0.81%24116
Grand Total2479455899.13%0.87%1533143

*Nesting Data is not included

Samples and Errors%:

image.png

Observations:
  • Overall Quality Score stood at 99.13%. Missed / Incorrect :  DM, Valid account mark as invalid / Invalid account mark as valid, Missed / Incorrect : emails, Missed / Incorrect : additional phone,  error categories; are the top contributors.
  • Sessions conducted to discuss error trends and product updates.
Any further queries, please reach out to any of the GGN QA's, we are happy to help!


Regards
Vaibhav Goyal

Devendra Singh

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Jun 5, 2024, 4:45:31 AM6/5/24
to gocclou...@googlegroups.com, Ramcharan Rajamohan, Prarthana Jaiswal
Hello Everybody, 

Here is the Quality Performance Report for May 2024.

May 2024
Reviewer Ldap# Reviews# ErrorsQuality RateError (%)UL (Unplanned Leaves)Quality sessionsWorking DaysProduction Audits/Day
goyalvaibhav341323297.20%2.80%0421163
shwetapriya29858498.80%1.20%2520149
kumarrajes30127099.10%0.90%0322137
kartikl30135599.10%0.90%1520151
monicakale34368699.00%1.00%0422156
sumid27598498.90%1.10%1621131
gkatiyar299919996.70%3.30%0721143
vdelour353422297.30%2.70%0521168
devendrasin294317197.60%2.40%1721140

Calibration Audit NumbersTotal Audits/Day
Reviewer Ldap# Reviews# Errors(Production + Calib)
devendrasin20003143
gkatiyar16503164
goyalvaibhav34003753
kartikl15003163
kumarrajes19003202
monicakale16003596
shwetapriya12003105
sumid20302962
vdelour15803692

image.png

image.png
If you have any further questions, please do not hesitate to contact any of the GGN QA team members. We are always happy to assist you.

Thank you
Devendra

On Wed, May 8, 2024 at 1:55 PM Gargi Katiyar <gkat...@googleoperationscenter.com> wrote:
Hello People,

Here is the Quality Work Performance Report for the month of April 2024.
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Shweta Priya

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Jul 1, 2024, 11:03:30 AM7/1/24
to gocclou...@googlegroups.com, Ramcharan Rajamohan, Prarthana Jaiswal

On Wed, May 8, 2024 at 1:55 PM Gargi Katiyar <gkat...@googleoperationscenter.com> wrote:
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You received this message because you are subscribed to the Google Groups "GOC Cloud QA team" group.
To unsubscribe from this group and stop receiving emails from it, send an email to goccloud-qate...@googlegroups.com.
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--
Regards,

•  Shweta Priya

•  Quality Assurance Specialist

Rajesh Kumar

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Aug 6, 2024, 6:54:49 AM8/6/24
to Ramcharan Rajamohan, gocclou...@googlegroups.com, Prarthana Jaiswal
Hi Team, 

Hope this email finds you well. 

Please find the QA Wise data for the month of July, 2024 below:

July 2024
Reviewer LdapReviewsErrorsError %Quality RateUL (Unplanned Leaves)Quality sessionsWorking DaysProduction Audits/Day
vdelour36431611.90%98.10%0623159
goyalvaibhav3269951.20%98.80%01022149
kartikl2712801.40%98.60%1319143
monicakale2536791.30%98.70%2717150
devendrasin30882042.70%97.30%1321147
gkatiyar30691432.30%97.70%1421146
kumarrajes29801091.40%98.60%1422135
shwetapriya32012132.80%97.20%01023139
sumid2230821.30%98.70%1917131
Total / Average2672811661.70%98.19%75621144


Calibration Audit Numbers
Reviewer Ldap# Reviews# Errors
(Production + Calib)
vdelour23003873
goyalvaibhav22103490
devendrasin22302935
monicakale10602642
kartikl11903207
kumarrajes21703286
gkatiyar13003110
shwetapriya20003401
sumid11502345

Let me know if you have any questions.

Thanks,
Rajesh

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