Re: Insights for Queries Addressed by QAs - Q1_2024

[Shweta Priya]

July 2024 

Hi Ram ,

Hope you are doing well !!

Please find the detailed insights for the Queries attended by QAs for the month of July ( Q3- 2024).

*Note : Numbers comprise the queries addressed on CM Quality forum as well as those received through personal pings.

July			Monthly Basis
QAs	Number of Queries Attended		Months	Number of Queries Attended
gkatiyar	62		Feb	346
devendrasin	50		March	84
shwetapriya	47		April	87
sumid	33		May	68
monicakale	16		June	69
kartikl	12		July	229
goyalvaibhav	8		Grand Total	883
kumarrajes	1
Grand Total	229

Agent Query Trend July
Agents	Number of Queries Asked
poojapathak	39
kuvish	31
rajatraj	23
rapaul	16
sripar	12
komalsin	11
deepikasengar	10
gaurishankar	9
dipikajain	8
atulgsharma	7
gurukarnatakam	7
smahuja	6
gattree	4
yatharthmehta	4
aadhya	3
geetikapandey	3
himanshil	3
kritikasaluja	3
preyadav	3
sheejavarghese	3
chauhangaurav	2
nareshsharma	2
poojaver	2
shauryakr	2
shefaligarg	2
shivanisinghhh	2
tiwariarpita	2
anprasad	1
dksharma	1
kajalsuneja	1
kumarhar	1
pawankumark	1
priyankabain	1
rajitsingh	1
utkarshsaxena	1
varshamaurya	1
Total	228

Please find the attached trix for more visibility .

Thank you for your attention. Let me know in case of any more clarity required. 

--

Regards,

•  Shweta Priya •  Quality Assurance Specialist

On Wed, Jul 3, 2024 at 2:16 PM Ramcharan Rajamohan <ramc...@googleoperationscenter.com> wrote:

Hi Shweta,

Thank you for sharing this report. 

Regards,

Ramcharan Rajamohan   •  Quality Team Lead   •  Cloud Marketing & SCUBA   •  ramc...@googleoperationscenter.com

On Wed, Jul 3, 2024 at 2:02 PM Shweta Priya <shwet...@google.com> wrote:

June 2024 

Hi Ram ,

Hope you are doing well !!

Please find the detailed insights for the Query attended by QAs for the month of June ( Q2- 2024).

*Note : Numbers comprise the queries addressed on CM Quality forum as well as those received through personal pings.

June			Monthly Basis
QAs	Number of Queries Attended		Months	Number of Queries Attended
gkatiyar	46		Feb	346
shwetapriya	11		March	84
sumid	6		April	87
devendrasin	5		May	68
goyalvaibhav	1		June	69
Grand Total	69		Grand Total	654

Agent Query Trend June
Agents	Number of Queries Asked
dipikajain	16
poojapathak	11
rajatraj	5
sheejavarghese	4
kuvish	3
smahuja	3
tiwariarpita	3
yatharthmehta	3
divyatagupta	2
himanshil	2
kavitarani	2
saxenasomya	2
aadeeshjain	1
anprasad	1
atulgsharma	1
chauhangaurav	1
deepikasengar	1
gmoulish	1
gurukarnatakam	1
komalsin	1
mnesar	1
nikhilkumars	1
pawankumark	1
shavita	1
shivanisinghhh	1
Grand Total	69

Please find the attached trix for more visibility .

Thank you for your attention. Let me know in case of any more clarity required. 

-

Regards,

•  Shweta Priya •  Quality Assurance Specialist

On Fri, Jun 7, 2024 at 6:29 PM Shweta Priya <shwet...@google.com> wrote:

MAY 2024 

Hi Ram ,

Hope you are doing well !!

Please find the detailed insights for the Query attended by QAs for the month of MAY ( Q2- 2024).

*Note : Numbers comprise the queries addressed on CM Quality forum as well as those received through personal pings.

May			Monthly Basis
QAs	Number of Queries Attended		Months	Number of Queries Attended
shwetapriya	25		Feb	346
gkatiyar	22		March	84
sumid	11		April	87
devendrasin	6		May	68
goyalvaibhav	4		Grand Total	585
Grand Total	68

Agent Query Trend MAY:

Agent Query Trend May
Agents	Number of Queries Asked
poojapathak	11
kuvish	7
kavitarani	6
atulgsharma	5
pawankumark	5
sheejavarghese	5
kritikasaluja	3
tiwariarpita	3
divyatagupta	2
Pritampatra	2
shivanisinghhh	2
smahuja	2
sripar	2
yatharthmehta	2
aadhya	1
deepikasengar	1
Himanshil	1
komalsin	1
nakultyagi	1
nareshsharma	1
Rajatraj	1
saxenasomya	1
SHivani	1
Shreyansh	1
shreyanshpeter	1
Grand Total	68

Please find the attached trix for more visibility .

Thank you for your attention. Let me know in case of any more clarity required. 

--

Regards,

•  Shweta Priya •  Quality Assurance Specialist

On Mon, May 27, 2024 at 7:57 PM Shweta Priya <shwet...@google.com> wrote:

Hi Ram ,

Hope you are doing well !!

Please find the detailed insights for the Query attended by QAs for the month of April ( Q2- 2024).

*Note : Numbers comprise the queries addressed on CM Quality forum as well as those received through personal pings.

April			Agent Query Trend April
QAs	Number of Queries Attended		Agents	Number of Queries Asked
gkatiyar	41		kuvish	14
shwetapriya	16		nikhilkumars	9
sumid	30		yatharthmehta	8
			Dipikajain	7
Grand Total	87		Poojapathak	6
			shauryakr	4
			sheejavarghese	4
			tiwariarpita	4
			analystanand	3
			Rajatraj	3
			atulgsharma	2
			kavitarani	2
			komalsin	2
			kumardwivedi	2
			Maniljain	2
			nakultyagi	2
			nareshsharma	2
			Smahuja	2
			aasthagulati	1
			gattree	1
			Gaurav	1
			geetikachawla	1
			prakharverma	1
			rajitsingh	1
			shawasthi	1
			shivanisinghhh	1
			swetakumaris	1
			Grand Total	87

Monthly Analysis : 

Monthly Basis
Months	Number of Queries Attended
Feb	346
March	84
April	87
Grand Total	517

Please find the attached trix for more visibility .

Thank you for your attention. Let me know in case of any more clarity required. 

Regards,

•  Shweta Priya •  Quality Assurance Specialist

On Tue, Apr 2, 2024 at 10:53 PM Ramcharan Rajamohan <ramc...@googleoperationscenter.com> wrote:

Hello Shweta,

Thank you so much for sharing the data, it is really helpful! 

Regards,

Ramcharan Rajamohan   •  Quality Team Lead   •  Cloud Marketing & SCUBA   •  ramc...@googleoperationscenter.com

On Tue, Apr 2, 2024 at 2:38 PM Shweta Priya <shwet...@google.com> wrote:

Hi Ram ,

Hope you are doing well !!

Please find the detailed insights for the Query attended by QAs for the month of Feb and March ( Q1- 2024).

*Note : Numbers comprise the queries addressed on CM Quality forum as well as those received through personal pings.

February			March
QAs	Number of Queries Attended		QAs	Number of Queries Attended
gkatiyar	113		gkatiyar	32
shwetapriya	101		sumid	29
sumid	80		shwetapriya	21
monicakale	40		devendrasin	2
goyalvaibhav	6		Grand Total	84
kartikl	6
Grand Total	346

Agent Query Trends : 

Agent Query Trend February			Agent Query Trend March
Agents	Number of Queries Asked		Agents	Number of Queries Asked
kuvish	40		sompita	11
gurukarnatakam	29		kuvish	9
shauryakr	23		poojapathak	9
poojapathak	21		mamansi	4
komalsin	18		nikhilkumars	4
nikhilkumars	18		prakharverma	4
poojasorout	17		shauryakr	4
ankushgoel	15		shefaligarg	4
nehaak	14		Ankush	3
analystanand	13		atulgsharma	3
atulgsharma	11		divyabhardwaj	3
sompita	10		komalsin	3
mamansi	7		preyadav	3
nakultyagi	7		rajit	3
kumardwivedi	6		rapaul	2
shivanisinghhh	6		swetakumaris	2
yatharthmehta	6		ahazarika	1
preyadav	5		cnavedita	1
smahuja	5		deepikasengar	1
anukamboj	4		dipikajain	1
geetikapandey	4		Gaurav	1
priyankabain	4		gurukarnatakam	1
shefaligarg	4		Manil	1
ayushibisht	3		Nakultyagi	1
cnavedita	3		nehaak	1
deepikasengar	3		priyanka	1
maniljain	3		shivaliverma	1
poojasworks	3		Varsha	1
rogoyal	3		Vishal	1
sripar	3		Grand Total	84
bijalwan	2
divyatagupta	2
gaurishankar	2
khushboou	2
poojaver	2
rapaul	2
shawasthi	2
swetakumaris	2
anprasad	1
chauhangaurav	1
dipikajain	1
garimave	1
kritikasaluja	1
kumaribhawna	1
kuprad	1
mashah	1
momokumar	1
niveshnarayan	1
pawankumark	1
pshrivastav	1
rajatraj	1
rajitsingh	1
sagarchat	1
Sangita	1
sheejavarghese	1
shivaliverma	1
shivamazad	1
shreyanshpeter	1
sonug	1
Suryavansh Singh	1
Grand Total	346

Please find the attached trix for more visibility .

Thank you for your attention. Let me know in case of any more clarity required. 

Regards,

•  Shweta Priya •  Quality Assurance Specialist

--

Regards,

•  Shweta Priya •  Quality Assurance Specialist

--

Regards,

•  Shweta Priya •  Quality Assurance Specialist

--

Regards,

•  Shweta Priya •  Quality Assurance Specialist

--

Regards,

•  Shweta Priya •  Quality Assurance Specialist

[Shweta Priya]

August 2024 

Hi Ram ,

Hope you are doing well !!

Please find the detailed insights for the Queries attended by QAs for the month of Aug ( Q3- 2024).

*Note : Numbers comprise the queries addressed on CM Quality forum as well as those received through personal pings.

August

Monthly Basis

QAs

Number of Queries Attended

Months

Number of Queries Attended

devendra	38	Feb	346
sumid	26	March	84
shwetapriya	18	April	87
gkatiyar	17	May	68
monicakale	9	June	69
kumarrajes	7	July	229
goyalvaibhav	5	August	129
Kartikl	5	Grand Total	1012
vdelour	4
Grand Total	129

Agent Query Trend August

Agents

Number of Queries Asked

rapaul	19
poojapathak	13
sripar	10
gurukarnatakam	9
kuvish	9
komalsin	7
dipikajain	6
sheejavarghese	5
utkarshsaxena	5
gattree	4
nareshsharma	4
poojaver	4
rajatraj	4
yatharth	4
himanshil	3
kritikasaluja	3
atulgsharma	2
divyanshkapoor	2
prakharverma	2
shauryakr	2
tiwariarpita	2
vikrambora	2
aadhya	1
geetikapandey	1
hkharish	1
mamansi	1
pawankumar	1
preyadav	1
shivanisingh	1
suryavansh	1
Total	129

Please find the attached trix for more visibility .

Thank you for your attention. Let me know in case of any more clarity required. 

--

Regards,

•  Shweta Priya •  Quality Assurance Specialist

[Ramcharan Rajamohan]

Thank you Shweta for sharing the report, appreciate it. 

Regards,

Ramcharan Rajamohan   •  Quality Team Lead   •  Cloud Marketing & SCUBA   •  ramc...@googleoperationscenter.com

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[Shweta Priya]

September -  2024 

Hi Ram ,

Hope you are doing well !!

Please find the detailed insights for the Queries attended by QAs for the month of Sep ( Q3- 2024).

*Note : Numbers comprise the queries addressed on CM Quality forum as well as those received through personal pings.

September

Monthly Basis

QAs

Number of Queries Attended

Months

Number of Queries Attended

devendrasin	45	Feb	346
shwetapriya	45	March	84
sumid	23	April	87
gkatiyar	20	May	68
kartikl	12	June	69
goyalvaibhav	6	July	229
kumarrajes	6	August	129
vdelour	1	September	158
		Grand Total	1170
Grand Total	158

Agent Query Trend September

Agents

Number of Queries Asked

dipikajain	29
poojapathak	23
rapaul	22
kuvish	13
poojaver	13
rajatraj	9
komalsin	5
sripar	5
gurukarnatakam	4
nareshsharma	4
sheejavarghese	4
utkarshsaxena	4
anupamkhattar	3
atulgsharma	2
deepikasengar	2
qazihussain	2
shivanisinghhh	2
anprasad	1
arbabkhan	1
chauhangaurav	1
divyanshkapoor	1
divyatagupta	1
dksharma	1
gattree	1
shauryakr	1
smahuja	1
sompita	1
vikrambora	1
yatharth	1
Grand Total	158

Please find the attached trix for more visibility .

Thank you for your attention. Let me know in case of any more clarity required. 

--

Regards,

•  Shweta Priya •  Quality Assurance Specialist

[Ramcharan Rajamohan]

Amazing work Devendra and Shweta!! Keep up the good work. 

Regards,

Ramcharan Rajamohan   •  Quality Team Lead   •  Cloud Marketing & SCUBA   •  ramc...@googleoperationscenter.com

[Shweta Priya]

October - 2024 

Hi Ram ,

Hope you are doing well !!

Please find the detailed insights for the Queries attended by QAs (GGN)  for the month of October ( Q4- 2024).

*Note : Numbers comprise the queries addressed on CM Quality forum as well as those received through personal pings.

October

Monthly Basis

QAs

Number of Queries Attended

Months

Number of Queries Attended

shwetapriya	35	Feb	346
sumid	26	March	84
devendrasin	14	April	87
gkatiyar	6	May	68
kartikl	5	June	69
rakeshrai	3	July	229
kumarrajes	1	August	129
goyavaibhav	1	September	158
		October	91
Grand Total	91	Grand Total	1261

Agent Query Trend October

Agents

Number of Queries Asked

poojaver	13
kuvish	5
divyanshkapoor	4
komalsin	4
poojapathak	4
rapaul	4
shefaligarg	4
vikrambora	4
anupamkhattar	3
atulgsharma	3
gattree	3
nakultyagi	3
shubhsugar	3
varshamaurya	3
aadhya	2
arpitkrishna	2
cnavedita	2
hkharish	2
sheejavarghese	2
smahuja	2
sripar	2
ahazarika	1
arbabkhan	1
deepikasengar	1
divyatagupta	1
geetikapandey	1
gurukarnatakam	1
jhaankit	1
kritikasaluja	1
mamansi	1
nareshsharma	1
prakharverma	1
qazihussain	1
sabhishek	1
saxenasomya	1
shivamazad	1
utkarshsaxena	1
yatharthmehta	1
Total	91

Please find the attached trix for more visibility .

Thank you for your attention. Let me know in case of any more clarity required. 

--

Regards,

•  Shweta Priya •  Quality Assurance Specialist

--

Regards,

•  Shweta Priya •  Quality Assurance Specialist

[Ramcharan Rajamohan]

Great Job Shweta and Sumi!! Keep up the great work! 

Regards,

Ramcharan Rajamohan   •  Quality Team Lead   •  Cloud Marketing & SCUBA   •  ramc...@googleoperationscenter.com

[Shweta Priya]

November - 2024 

Hi Ram ,

Hope you are doing well !!

Please find the detailed insights for the Queries attended by QAs (GGN)  for the month of November ( Q4- 2024).

*Note : Numbers comprise the queries addressed on CM Quality forum as well as those received through personal pings.

November

Monthly Basis

QAs

Number of Queries Attended

Months

Number of Queries Attended

rakeshrai	38	Feb	346
shwetapriya	22	March	84
sumid	15	April	87
kumarrajes	2	May	68
		June	69
Grand Total	77	July	229
		August	129
		September	158
		October	91
		November	77
		Grand Total	1338

Agent Query Trend November

Agents

Number of Queries Asked

poojasorout	17
poojapathak	13
poojaver	6
hemandri	5
kuvish	5
ayushibisht	4
shefaligarg	4
gattree	2
shauryakr	2
arbabkhan	1
atulgsharma	1
bijalwan	1
dipikajain	1
khushboou	1
mamansi	1
momokumar	1
nakultyagi	1
prakharverma	1
sambitsahu	1
sheejavarghese	1
shivamazad	1
shubhsugar	1
smahuja	1
suryavansh	1
utkarshsaxena	1
varshamaurya	1
vikrambora	1
yatharthmehta	1
Total	77

Please find the attached trix for more visibility .

Thank you for your attention. Let me know in case of any more clarity required. 

--

Regards,

•  Shweta Priya •  Quality Assurance Specialist

[Ramcharan Rajamohan]

@Rakesh Rai - Great job buddy! Amazing to see you taking up most of the queries. Keep up the amazing work. 

Regards,

Ramcharan Rajamohan   •  Quality Team Lead   •  Cloud Marketing & SCUBA   •  ramc...@googleoperationscenter.com

[Shweta Priya]

December - 2024 

Hi Ram ,

Hope you are doing well !!

Please find the detailed insights for the Queries attended by QAs (GGN)  for the month of December ( Q4- 2024).

*Note : Numbers comprise the queries addressed on CM Quality forum as well as those received through personal pings.

			Monthly Basis
			Months	Number of Queries Attended
			Feb	346

December		March	84

QAs	Number of Queries Attended

April	87
rakeshrai	43	May	68
shwetapriya	28	June	69
sumid	13	July	229
gkatiyar	2	August	129
		September	158
Grand Total	86	October	91
		November	77
		December	86
		Grand Total	1424

Please find the attached trix for more visibility .

Thank you for your attention. Let me know in case of any more clarity required. 

--

Regards,

•  Shweta Priya •  Quality Assurance Specialist

[Ramcharan Rajamohan]

Great Job @Rakesh Rai & @Shweta Priya. Keep up the good work! 

Regards,

Ramcharan Rajamohan   •  Quality Team Lead   •  Cloud Marketing & SCUBA   •  ramc...@googleoperationscenter.com