Team Lead Quality Report

[nor...@google.com]

Hello leads,

Here is the Consolidated quality report of your span from Mon Apr 07 2025 to Fri Apr 11 2025:

Quality Report

Team Leads	# Samples	# Errors	Error Rate(%)
sabhijeet	773	27	3.49%
rohisingh	738	46	6.23%
arpitarora	1070	76	7.10%
vinayduttt	786	41	5.22%
sengars	962	57	5.93%

Program Data Report

Program	Reviews	Error	Error rate
MQL	2674	167	6.25%
Inquiries	1568	79	5.04%
Activations	87	1	1.15%

Best regards,
QA Team

[nor...@google.com]

Hello leads,

Here is the Consolidated quality report of your span from Mon Apr 14 2025 to Fri Apr 18 2025:

Quality Report

Team Leads	# Samples	# Errors	Error Rate(%)

sabhijeet	589	20	3.40%
rohisingh	499	27	5.41%
arpitarora	794	70	8.82%
vinayduttt	507	30	5.92%
sengars	697	55	7.89%

Program Data Report

Program	Reviews	Error	Error rate

Inquiries	2550	185	7.25%
Activations	39	0	0.00%
MQL	497	17	3.42%

Best regards,
QA Team

[nor...@google.com]

Hello leads,

Here is the Consolidated quality report of your span from Mon Apr 21 2025 to Fri Apr 25 2025:

Quality Report

Team Leads	# Samples	# Errors	Error Rate(%)

sabhijeet	767	37	4.82%
rohisingh	718	41	5.71%
arpitarora	1078	121	11.22%
vinayduttt	805	52	6.46%
sengars	874	46	5.26%

Program Data Report

Program	Reviews	Error	Error rate

MQL	3046	200	6.57%
Inquiries	1155	94	8.14%
Activations	41	3	7.32%

Best regards,
QA Team

[nor...@google.com]

Hello leads,

Here is the Consolidated quality report of your span from Mon Apr 28 2025 to Fri May 02 2025:

Quality Report

Team Leads	# Samples	# Errors	Error Rate(%)

arpitarora	858	94	10.96%
nsirimalla	555	43	7.75%
vinayduttt	678	39	5.75%
nehakum	723	39	5.39%
vparab	697	37	5.31%
shailyt	505	26	5.15%
rohisingh	669	28	4.19%
sengars	714	25	3.50%
monicakale	547	17	3.11%
sabhijeet	551	17	3.09%

Program Data Report

GGN CM DATA

Program	Reviews	Error	Error rate

MQL	1817	111	6.11%
Inquiries	1551	92	5.93%
Activations	102	0	0.00%

HYD CM DATA

Program	Reviews	Error	Error rate

MQL	0	0	0.00%
Inquiries	3027	162	5.35%
Activations	0	0	0.00%

Best regards,
QA Team

[nor...@google.com]

Hello leads,

Here is the Consolidated quality report of your span from Mon May 05 2025 to Fri May 09 2025:

Quality Report

Team Leads	# Samples	# Errors	Error Rate(%)

vinayduttt	450	18	4.00%
shailyt	520	23	4.42%
vparab	584	27	4.62%
nehakum	684	43	6.29%
nsirimalla	495	33	6.67%
monicakale	494	37	7.49%
sengars	625	53	8.48%
rohisingh	554	52	9.39%
sabhijeet	420	40	9.52%
arpitarora	680	73	10.74%

[nor...@google.com]

[nor...@google.com]

Hello leads,

Here is the Consolidated quality report of your span from Mon May 12 2025 to Fri May 16 2025:

Quality Report

Team Leads	# Samples	# Errors	Error Rate(%)

vinayduttt	540	25	4.63%
shailyt	545	34	6.24%						545
vparab	614	25	4.07%						614
nehakum	701	28	3.99%						701
nsirimalla	435	27	6.21%						435
monicakale	461	20	4.34%						461
sengars	560	36	6.43%
rohisingh	610	33	5.41%
sabhijeet	470	32	6.81%
arpitarora	685	71	10.36%

[nor...@google.com]

Hello leads,

Here is the updated Consolidated quality report of your span from Mon May 12 2025 to Fri May 16 2025:

Quality Report

Team Leads	# Samples	# Errors	Error Rate(%)
vinayduttt	540	25	4.63%
shailyt	545	34	6.24%

vparab	614	25	4.07%
nehakum	701	28	3.99%
nsirimalla	435	27	6.21%
monicakale	461	20	4.34%

sengars	560	36	6.43%
rohisingh	610	33	5.41%
sabhijeet	470	32	6.81%
arpitarora	685	71	10.36%

Program Data Report

GGN CM DATA

Program	Reviews	Error	Error rate

MQL	2709	190	7.01%
Inquiries	121	6	4.96%
Activations	35	1	2.86%

HYD CM DATA

Program	Reviews	Error	Error rate
MQL	0	0	0.00%

Inquiries	2756	134	4.86%
Activations	0	0	0.00%

Best regards,
QA Team

[nor...@google.com]

Hello leads,

Here is the Consolidated quality report of your span from Mon May 12 2025 to Fri May 16 2025:

[nor...@google.com]

Hello leads,

Here is the Consolidated quality report of your span from Mon May 19 2025 to Fri May 23 2025:

Quality Report

Team Leads	# Samples	# Errors	Error Rate(%)

monicakale	484	26	5.37%
nehakum	747	43	5.76%
vinayduttt	525	32	6.10%
sengars	640	47	7.34%
vparab	623	46	7.38%
sabhijeet	505	40	7.92%
rohisingh	575	46	8.00%
nsirimalla	424	35	8.25%
shailyt	494	42	8.50%
arpitarora	740	64	8.65%

Program Data Report

GGN CM DATA

Program	Reviews	Error	Error rate

MQL	1127	102	9.05%
Inquiries	1807	127	7.03%
Activations	51	0	0.00%

HYD CM DATA

Program	Reviews	Error	Error rate
MQL	0	0	0.00%

Inquiries	2772	192	6.93%
Activations	0	0	0.00%

Best regards,
QA Team

[nor...@google.com]

Hello leads,

Here is the Consolidated quality report of your span from Mon May 26 2025 to Fri May 30 2025:

Quality Report

Team Leads	# Samples	# Errors	Error Rate(%)

monicakale	463	15	3.24%
nehakum	720	34	4.72%
vinayduttt	594	43	7.24%
sengars	715	25	3.50%
vparab	590	33	5.59%
sabhijeet	635	46	7.24%
rohisingh	560	30	5.36%
nsirimalla	431	20	4.64%
shailyt	440	16	3.64%
arpitarora	745	73	9.80%

Program Data Report

GGN CM DATA

Program	Reviews	Error	Error rate

MQL	11	0	0.00%
Inquiries	3208	217	6.76%
Activations	30	0	0.00%

HYD CM DATA

Program	Reviews	Error	Error rate
MQL	0	0	0.00%

Inquiries	2644	118	4.46%
Activations	0	0	0.00%

Best regards,
QA Team

[Anil Jakhmola]

Hi Ram,

Thanks for sharing these reports. Regarding the error rate calculation in the quality report, I observed and wanted to discuss the current approach. While the error rate is calculated by the number of errors per sample, I believe the errors included will surely of different tier which means different weightage

To ensure a more accurate comparison between team leads, would it be possible to include the weightage of the specific error(s) and then calculate the errors percentage?. Let me know if I am missing anything here !

Thanks,

Anil

[Ramcharan Rajamohan]

Hello Anil,

We have automated this report and it is scheduled to be sent WoW. However, based on your request, we will revisit the score calculation and check if we can simulate the Tier wise weightage calculation rather than error% in our future weekly reports. 

Allow me sometime to get this implemented. Thank you for your input.  

Regards,

Ramcharan Rajamohan   •  Quality Team Lead   •  Cloud Marketing & SCUBA   •  ramc...@googleoperationscenter.com

[Anil Jakhmola]

Thanks Ram

[Ramcharan Rajamohan]

Hi Anil,

As per your request, we have modified the weekly reporting to reflecting the TLs weekly Quality rate. The updated report has been shared for this week, please feel free to let me know if there is anything else. Happy to support.  

Regards,

Ramcharan Rajamohan   •  Quality Team Lead   •  Cloud Marketing & SCUBA   •  ramc...@googleoperationscenter.com

[Anil Jakhmola]

Thanks Ram for making the changes. Let us come back in case we need any support on the same !

Regards

Anil