Ankush Goel Cloud Process Performance Scorecard for 1st - 15th January, 2023

[Vikash Delour]

Hi Ankush, Hope you are doing well ! Here is your Cloud process Scorecard performance metrics for [1st - 15th February, 2023].

Current Quality Rate = %	100%
Type of Errors			Tier	Error Number
Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found			1	0
Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Address, Addi. info etc.			2	0
Formatting Error			3	0
Incorrect Hashtag			4	0
Date	Project	Type of Errors	Categories	Comments/Screenshots
NA	NA	NA	NA	NA
Areas of Improvement			Action item	Feedback
Share the best practices with the newcomer that could help to increase their efficiency.			Doing extremely well.	Keep up the good quality work & maintain the same score.
Previous Quality Rate % Last 3 Cycles
16-31 Jan'23	100%
1-15 Jan'23	100%
16-31 Dec'22	100%

We will be having a feedback session regarding the same. Thanks, Vikash Delour

On Wed, Feb 1, 2023 at 8:53 PM Vikash Delour <vde...@googleoperationscenter.com> wrote:

Hi Ankush, Hope you are doing well ! Here is your Cloud process Scorecard performance metrics for [16th - 31st January, 2023].

Current Quality Rate = %	100%
Type of Errors			Tier	Error Number
Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found			1	0
Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Address, Addi. info etc.			2	0
Formatting Error			3	0
Incorrect Hashtag			4	0
Date	Project	Type of Errors	Categories	Comments/Screenshots
NA	NA	NA	NA	NA
Areas of Improvement			Action item	Feedback
Share the best practices with the newcomer that could help to increase their efficiency.			Doing extremely well.	Keep up the good quality work & maintain the same score.
Previous Quality Rate % Last 3 Cycles
1-15 Jan'23	100%
16-31 Dec'22	100%
1-15 Dec'22	100%

We will be having a feedback session regarding the same. Thanks, Vikash Delour

On Sat, Jan 21, 2023 at 1:04 PM Vikash Delour <vde...@googleoperationscenter.com> wrote:

Hi Ankush,

Hope you are doing well !

Here is your Cloud process Scorecard performance metrics for [1st - 15th January, 2023].

Current Quality Rate = %	100%
Type of Errors			Tier	Error Number
Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found			1	0
Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Address, Addi. info etc.			2	0
Formatting Error			3	0
Incorrect Hashtag			4	0
Date	Project	Type of Errors	Categories	Comments/Screenshots
NA	NA	NA	NA	NA
Areas of Improvement			Action item	Feedback
			Doing extremely well.	Keep up the good quality work & maintain the same score.
Previous Quality Rate % Last 3 Cycles
16-31 Dec'22	100%
1-15 Dec'22	100%
16-30 Nov'22	100%

We will be having a feedback session regarding the same.

Thanks,

Vikash Delour

[Vikash Delour]

Hi Ankush, Hope you are doing well ! Here is your Cloud process Scorecard performance metrics for [16th - 28th February, 2023].

Current Quality Rate = %	100%
Type of Errors			Tier	Error Number
Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found			1	0
Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Address, Addi. info etc.			2	0
Formatting Error			3	0
Incorrect Hashtag			4	0
Date	Project	Type of Errors	Categories	Comments/Screenshots

N/A

N/A

N/A

N/A

N/A

Areas of Improvement			Action item	Feedback
Share the best practices with the newcomer that could help to increase their efficiency.			Doing extremely well.	Keep up the good quality work & maintain the same score.
Previous Quality Rate % Last 3 Cycles

1-15 Feb'23

100%

16-31 Jan'23	100%
1-15 Jan'23	100%

We will be having a feedback session regarding the same. Thanks, Vikash Delour

[Vikash Delour]

Hi Ankush, Hope you are doing well ! Here is your Cloud process Scorecard performance metrics for [1st - 15th March, 2023].

Current Quality Rate = %

100.00%

16-28 Feb'23	100.00%
1-15 Feb'23	100.00%
16-31 Jan'23	100.00%

We will be having a feedback session regarding the same. Thanks, Vikash Delour

[Vikash Delour]

Hi Ankush, Hope you are doing well ! Here is your Cloud process Scorecard performance metrics for [16th - 31st March, 2023].

1-15 Mar'23	100.00%
16-18 Feb'23	100.00%
1-15 Feb'23	100.00%
Total Audits	100

We will be having a feedback session regarding the same. Thanks, Vikash Delour

[Vikash Delour]

Hi Ankush, Hope you are doing well ! Here is your Cloud process Scorecard performance metrics for [1st - 15th April, 2023].

16th-31st March	100.00%
Total Audits	100

Training  Name : Communicating with Confidence
Training  Link : https://www.linkedin.com/learning/communicating-with-confidence/speaking-with-confidence?autoplay=true&u=56685617 We will be having a feedback session regarding the same. Thanks, Vikash Delour

[Vikash Delour]

Hi Ankush, Hope you are doing well ! Here is your Cloud process Scorecard performance metrics for [16th - 30th April, 2023].

Current Quality Rate			100.00%
# of samples			100
Type of Errors			Tier	Number of Errors

Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found

1

NA
Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Addi. info etc.			2	NA
Company name mentioned in Address column,Spelling mistake in website and domain etc.			3	NA

Date	Project	Type of Errors	Categories	Comments/Screenshots
NA	NA	NA	NA	NA

Areas of Improvement			Feedback	Action Item
Skill Development Training			You are doing great in terms of quality, Keep up the good work & I am recommending training for your improvement - Effective Listening	Always clarify your query and doubts for better DMA-QA Alignment. Use the research approach that is shared with you while resolving the query and doubts. Keep Participating in quality sessions to help identify the strengths and issues from the previous month. Improve communication and knowledge sharing with the team and develop the problem solving skills.
Previous Quality Rate% v/s # of samples {Last 3 fortnight}
Date Range			Quality Rate	# Samples
1st March.-15th. March			100.00%	99
16th March.-31st. March			100.00%	100
1st. April.-15th. April			100.00%	100

We will be having a feedback session regarding the same. Thanks, Vikash Delour

[Vikash Delour]

Hi Ankush, Hope you are doing well ! Here is your Cloud process Scorecard performance metrics for [1st - 15th May, 2023].

Current Quality Rate			100.00%
# of samples			90

Skill Development Training Communicate to improve DMA-QA Alignment. Applying Tools & Techniques for correct information.

You are doing great in terms of quality, Keep up the good work & I am recommending training for your improvement -

Google Sheets Essential Training

Maintain a checklist to remember the Process steps.

Always clarify your query and doubts for better DMA-QA Alignment. Use the research approach that is shared with you while resolving the query and doubts. Keep Participating in quality sessions to help identify the strengths and issues from the previous month. Improve communication and knowledge sharing with the team and develop the problem solving skills.

Previous Quality Rate% v/s # of samples {Last 3 fortnight}
Date Range			Quality Rate	# Samples

16th March.-31st. March			100.00%	100
1st. April.-15th. April			100.00%	100

16th. April.-30th. April

100.00%

100

We will be having a feedback session regarding the same. Thanks, Vikash Delour

[Vikash Delour]

Hi Ankush, Hope you are doing well ! Here is your Cloud process Scorecard performance metrics for [16th - 31st May, 2023].

Current Quality Rate			100.00%
# of samples			130

How to Work Smarter, Not Harder: Save Time and Money and Increase Productivity

Maintain a checklist to remember the Process steps. Always clarify your query and doubts for better DMA-QA Alignment. Use the research approach that is shared with you while resolving the query and doubts. Keep Participating in quality sessions to help identify the strengths and issues from the previous month. Improve communication and knowledge sharing with the team and develop the problem solving skills.

Previous Quality Rate% v/s # of samples {Last 3 fortnight}
Date Range			Quality Rate	# Samples

1st May.- 15th. May

100.00%

90

1st. April.-15th. April			100.00%	100
16th. April.-30th. April			100.00%	100

We will be having a feedback session regarding the same. Thanks, Vikash Delour

On Tue, May 16, 2023 at 2:46 PM Ankush Goel <ankus...@googleoperationscenter.com> wrote:

Acknowledged.

[Monica Kale]

Hi Ankush,

Here's your Performance Report for 1st July to 15th July 2023

Current Quality Rate					99.80%
Number of samples					141

Tier & Type of Errors			No. of Errors	Project	Error Categories	Comments/Screenshots	Date
Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found			0
Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Addi. info etc.			1	Inquiries	Incorrect domain	https://screenshot.googleplex.com/82n9XohsDnCkSCk	07/10/2023
Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.			0

Feedback or Comments					Areas of Improvement
Recheck the data before submitting. Make sure all the fields are filled and remove incorrect linkedin. Follow the process document for more clarity. Overall good performance					Data Scrubbing DM Validation

Please reachout to me in case of any queries.

Best,

Monica.

On Tue, Jul 4, 2023 at 4:54 PM Vikash Delour <vde...@googleoperationscenter.com> wrote:

Hi Ankush, Hope you are doing well ! Here is your Cloud process Scorecard performance metrics for [16th - 30th June, 2023].

Current Quality Rate			100.00%
# of samples			111

You are doing great in terms of quality, Keep up the good work. I am recommending training for your improvement - Time Management Fundamentals.

Keep a checklist to remember the Process

steps. Always clarify your query and doubts for better DMA-QA Alignment. Use the research approach that is shared with you while resolving

the query and doubts. Engage in quality activities.

Previous Quality Rate% v/s # of samples {Last 3 fortnight}
Date Range			Quality Rate	# Samples

1st June.- 15th. June

100.00%

168

1st May.- 15th. May

100.00%

90

16th May.- 31st. May

100.00%

130

We will be having a feedback session regarding the same. Thanks, Vikash Delour

On Fri, Jun 16, 2023 at 4:44 PM Vikash Delour <vde...@googleoperationscenter.com> wrote:

Hi Ankush, Hope you are doing well ! Here is your Cloud process Scorecard performance metrics for [1st - 15th June, 2023].

Current Quality Rate			100.00%
# of samples			168

You are doing great in terms of quality, Keep up the good work . I am recommending training for your improvement - Communication within Teams

Keep a checklist to remember the Process

steps. Always clarify your query and doubts for better DMA-QA Alignment. Use the research approach that is shared with you while resolving

the query and doubts. Engage in quality activities.

Previous Quality Rate% v/s # of samples {Last 3 fortnight}
Date Range			Quality Rate	# Samples
1st May.- 15th. May			100.00%	90

16th May.- 31st. May

100.00%

130

16th. April.-30th. April

100.00%

100

We will be having a feedback session regarding the same. Thanks, Vikash Delour

[Monica Kale]

Hi Ankush,

Here's your Performance Report for 16th July to 31st July 2023

Current Quality Rate					100.00%
Number of samples					84

Tier & Type of Errors

No. of Errors

Project

Error Categories

Comments/Screenshots

Date

Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found

0

NA

Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Addi. info etc.

0	NA

Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.

0

NA

Feedback or Comments					Areas of Improvement

Do not miss to provide email id and Direct & Mobile no. if it is easily available on Zoominfo,website & linkedin.					Good research skills Well done.

Please reach out in case of any questions.

Best,

Monica.

[Monica Kale]

Hi Ankush,

Here is your Performance Report for 1st to 15th Aug. 

Current Quality Rate					100.00%
Number of samples					132

Tier & Type of Errors			No. of Errors	Project	Error Categories	Comments/Screenshots	Date
Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found			0	NA
Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Addi. info etc.			0	NA
Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.			0	NA

Feedback or Comments					Areas of Improvement

Stay updated with all the process updates. Review docs timely and reach out in case of doubts

You have done well, I appreciate that you are working on your feedback.

Keep up the good work.

Please reach out in case of any questions.

Best,

Monica.

[Monica Kale]

Hi Ankush,

Here is your Performance Report for 16th - 31st Aug

Current Quality Rate					99.60%
Number of samples					150

Tier & Type of Errors			No. of Errors	Project	Error Categories	Comments/Screenshots	Date
Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found			0	NA

Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Addi. info etc.

2	Inquiries	Missed Direct/Alt. Email Id	https://screenshot.googleplex.com/AnVTX3PkGwGXThK	8/18
			https://screenshot.googleplex.com/BfK3Sxh5nPRRZkj	8/30

Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.			0	NA

Feedback or Comments					Areas of Improvement

Stay updated with all the process updates. Review docs timely and reach out in case of doubts

Doing good in terms of validating the DM. Focus more on Tier 2 errors. Do not miss additional info if its easily available.

Please reach out in case of any questions.

Best,

Monica.

[Monica Kale]

Hi Ankush,

Here is your Performance Report for 1st Sept - 15th Sept

Current Quality Rate					99.80%
Number of samples					120

Tier & Type of Errors			No. of Errors	Project	Error Categories	Comments/Screenshots	Date
Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found			0	NA

Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Addi. info etc.

1

Inquiries

Alternate/Direct Phone missed

https://screenshot.googleplex.com/4oBAhiNvCfLo6cR

9/1

Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.			0	NA

Feedback or Comments					Areas of Improvement

Stay updated with all the process updates. Review docs timely and reach out in case of doubts

Doing good in terms of validating the DM. Focus more on Tier 2 errors.

Do not miss additional info if it's easily available.

Please reach out in case of any questions.

Best,

Monica.

[Monica Kale]

Hi Ankush,

Here is your Performance Report for 16th Sept - 30th Sept

Current Quality Rate					100.00%
Number of samples					131

Tier & Type of Errors			No. of Errors	Project	Error Categories	Comments/Screenshots	Date
Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found			0	NA
Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Addi. info etc.			0	NA
Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.			0	NA

Feedback or Comments					Areas of Improvement

Stay updated with all the process updates. Review docs timely and reach out in case of doubts

Doing well in terms of quality. Good research skills.

Keep up the good work.

Please reach out to me in case of any questions.

Best,

Monica.

[Sumi Devi]

Hi Ankush,

Here is your Performance Report for 1st  to 15th of October  2023.

Current Quality Rate					99.70%
Number of samples					111

Tier & Type of Errors			No. of Errors	Project	Error Categories	Comments/Screenshots	Date

Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found etc.			0
Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Additional info etc.			1	Inquiries	Incorrect / Missed Email ID	Email id missed: https://screenshot.googleplex.com/BcQx2sAPUkYv2qt, https://screenshot.googleplex.com/8c3UH8rAT9aPJum	2023-10-11

Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.			0
Feedback or Comments					Areas of Improvement

Avoid minor enrichment errors. I appreciate your efforts to clear out your doubts to stay aligned with the process updates & guidelines. Keep up the great work.					Try to avoid minor errors. Share Best Practices. Stay aligned with all the recent process updates.

We will have a 1:1 session to discuss this scorecard. 

Feel free to  reach out for any questions and concerns.

Best Regards,

Sumi

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[Sumi Devi]

Hi Ankush,

Here is your Performance Report for 16th  to 31st of October  2023.

Current Quality Rate					100.00%
Number of samples					107

Tier & Type of Errors			No. of Errors	Project	Error Categories	Comments/Screenshots	Date

Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found etc.

NA	NA	NA
Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Additional info etc.			NA	NA	NA

Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.

NA

NA

NA

Feedback or Comments					Areas of Improvement

No error found. Keep doing the great work. Your efforts & dedication is much appreciated.					Share Best Practices. Participate in team huddle. Identify process related information that could be valuable or beneficial for the team.

We will have a 1:1 session to discuss this scorecard. 

Feel free to  reach out for any questions and concerns.

Best Regards,

Sumi

[Sumi Devi]

Hi Ankush,

Here is your Performance Report for 1st  to 15th of November  2023.

Current Quality Rate					99.10%
Number of samples					101

Tier & Type of Errors			No. of Errors	Project	Error Categories	Comments/Screenshots	Date
Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found etc.			0

Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Additional info etc.

3	Inquiries	Incorrect / Missed Phone No.	Mobile no. missed: https://screenshot.googleplex.com/BM7kCT2zH8sPtXH, https://screenshot.googleplex.com/BXXXUq4vVJCQpXN	11/01/2023
	Inquiries	Incorrect / Missed Phone No.	Mobile no. missed: https://screenshot.googleplex.com/BU2ckEpG8wj87Q4,https://screenshot.googleplex.com/3CrfnLFzbpPFrcS	11/02/2023
	Inquiries	Incorrect / Missed Phone No.	Mobile no. missed: https://screenshot.googleplex.com/6TiCTLZdqYRqC9i, https://screenshot.googleplex.com/4WHnCA5a8nuRY8K	11/08/2023

Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.			0
Feedback or Comments					Areas of Improvement

Zoominfo research approaches. Use advanced search filters proactively to search the DM on ZI.					Zoominfo research approaches

We will have a 1:1 session to discuss this scorecard. 

Feel free to  reach out for any questions and concerns.

Best Regards,

Sumi

[Sumi Devi]

Hi Ankush,

Here is your Performance Report for 16th  to 30th of November  2023.

Current Quality Rate					100.00%
Number of samples					129

Tier & Type of Errors			No. of Errors	Project	Error Categories	Comments/Screenshots	Date

Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found etc.

0

NA

Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Additional info etc.

0

NA

Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.			0	NA
Feedback or Comments					Areas of Improvement

No defects found. Keep doing the good work.					Share your experts tips & practices with the team to improve the efficiency & quality as a team.

We will have a 1:1 session to discuss this scorecard. 

Feel free to  reach out for any questions and concerns.

Best Regards,

Sumi

[Sumi Devi]

Hi Ankush,

Here is your Performance Report for 1st  to 15th of December  2023.

Current Quality Rate					100.00%
Number of samples					124

Tier & Type of Errors			No. of Errors	Project	Error Categories	Comments/Screenshots	Date
Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found etc.			0	NA	NA
Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Additional info etc.			0	NA	NA
Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.			0	NA	NA
Feedback or Comments					Areas of Improvement

No defects found. Well done.					Share tips or best practices to minimize common defects/errors within the team.

We will have a 1:1 session to discuss this scorecard. 

Feel free to  reach out for any questions and concerns.

Best Regards,

Sumi

[Sumi Devi]

Hi Ankush,

Here is your Performance Report for 16th  to 31st of December  2023.

Current Quality Rate					100.00%
Number of samples					37

Tier & Type of Errors			No. of Errors	Project	Error Categories	Comments/Screenshots	Date
Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found etc.			0	NA	NA
Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Additional info etc.			0	NA	NA
Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.			0	NA	NA
Feedback or Comments					Areas of Improvement

No defects found. Good research skills.

Share tips or best practices to minimize common defects/errors within the team.

We will have a 1:1 session to discuss this scorecard. 

Feel free to  reach out for any questions and concerns.

Best Regards,

Sumi

[Gargi Katiyar]

Hi Ankush,

Here is your Performance Report for the 1st.-15th. Jan., 2024

Current Quality Rate					100.00%
Number of samples					112

Tier & Type of Errors			No. of Errors	Project	Error Categories	Comments/Screenshots	Date
Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found			0

Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Addi. info etc.

0

Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.

0

Feedback	Action item
Job Well Done! Zero Defects The adherence to quality standards, and the observance to best practices is being employed.	Determining what lessons have been learned after this phase is completed. The objective should be to document which behaviors helped determine, maintain or increase quality standards (these might be used in future phases), and which ones didn't.

A follow-up review will be held to determine if the issues and findings were resolved. 

Thanks 

Gargi

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[Gargi Katiyar]

Hi Ankush,

Here is your Performance Report for the 16th.-31st. Jan., 2024

Current Quality Rate					99.80%
Number of samples					181

Tier & Type of Errors			No. of Errors	Project	Error Categories	Comments/Screenshots	Date
Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found			0

Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Addi. info etc.

1

Inquiries

Missed Direct/Alt. : Email Id

Missed alt. direct email id https://screenshot.googleplex.com/6LLLqRBMDqZjzhy https://screenshot.googleplex.com/7phAUhqAhiePi8c https://screenshot.googleplex.com/AGggZ53g9bQwz8b

2024-01-17

Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.

0

Feedback	Areas of Improvement
Findings –Tier 1 defect found during the review process. Check the DM profile thoroughly for every detail to lower the potential Tier 2 errors.

The adherence to quality standards, and the observance to best practices is being employed.

Share your performance management tips. Say what's on your mind and communicate any accomplishments in the team session.

A follow-up review will be held to determine if the issues and findings were resolved.
Thanks
Gargi

[Gargi Katiyar]

Hi Ankush,

Here is your Performance Report for the 1st.-15th. Feb., 2024

Current Quality Rate					99.60%
Number of samples					163

Tier & Type of Errors			No. of Errors	Project	Error Categories	Comments/Screenshots	Date
Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found			0

Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Addi. info etc.

2	Inquiries	Missed Direct/Alt. : Phone Number	Mobile Missed https://screenshot.googleplex.com/nFkZ27yAExbqgJ2 https://screenshot.googleplex.com/BJznXMdYf3SJH3X https://screenshot.googleplex.com/4oMvT8D3Uf949kW	2024-02-14
		Missed / Incorrect : Title	Title Missed https://screenshot.googleplex.com/848hbZnY73DQDRz https://screenshot.googleplex.com/Su6h9kgvovQbMag https://screenshot.googleplex.com/4expqv2TzBx9K9w	2024-02-14

Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.

0

Feedback

Action item

Findings –Tier 1 defect found during the review process. Check the DM profile thoroughly for every detail to lower the potential Tier 2 errors. The adherence to quality standards, and the observance to best practices is being employed.	Share your performance management tips. Say what's on your mind and communicate any accomplishments in the team session.

A follow-up review will be held to determine if the issues and findings were resolved.
Thanks
Gargi

[Gargi Katiyar]

Hi Ankush,

Here is your Performance Report for the 16th.-29th. Feb., 2024

Current Quality Rate					99.63%
Number of samples					135

Tier & Type of Errors			No. of Errors	Project	Error Categories	Comments/Screenshots	Date

Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found

1

Inquiries

Valid account mark as invalid / Invalid account mark as valid

Invalid Account marked as Valid "DM is not related to company/website/domain it should be marked as CFA https://screenshot.googleplex.com/oA5zrPoe4Xk3XFK https://screenshot.googleplex.com/6rByL9M5gTrcWqi"

2024-02-26

Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Addi. info etc.			0
Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.			0

Feedback

Action item

Findings –Tier 1 defect found during the review process. Check the DM profile thoroughly for every detail to lower the potential Tier 2 errors. The adherence to quality standards, and the observance to best practices is being employed.	Share your performance management tips. Say what's on your mind and communicate any accomplishments in the team session.

A follow-up review will be held to determine if the issues and findings were resolved.
Thanks
Gargi

[Gargi Katiyar]

Hi Ankush,

Here is your Performance Report for the 1st.-15th. March., 2024

Current Quality Rate					100.00%
Number of samples					42

Tier & Type of Errors			No. of Errors	Project	Error Categories	Comments/Screenshots	Date
Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found			0
Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Addi. info etc.			0
Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.			0

Feedback	Areas of Improvement
Quality requirements and performance standards are in compliance with the expectations. Ensure that conformance is continually achieved.	Share your performance management tips with the team.

Thanks
Gargi

[Gargi Katiyar]

Hi Ankush,

 

Here is your Performance Report for the 16th.-31st. March., 2024

Note : Sample size is less in number as the agent was on long leave.

Current Quality Rate					100.00%
Number of samples					10

Tier & Type of Errors			No. of Errors	Project	Error Categories	Comments/Screenshots	Date
Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found			0
Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Addi. info etc.			0
Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.			0

Feedback	Areas of Improvement

Quality requirements and performance standards are in compliance with the expectations

Ensure that conformance is continually achieved.

Keep Participating in quality sessions to help identify the strength and issues from the previous month.

Thanks
Gargi

[Sumi Devi]

Hi Ankush,

Here is  your Performance Report for 1st  to 15th  of April  2024.

Current Quality Rate					100.00%
Number of samples					89

Tier & Type of Errors			No. of Errors	Project	Error Categories	Comments/Screenshots	Date

Tier 0 (Critical Error): Tier 1 & Tier 1 or 2 in a single lead

0

Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found etc.

0

Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Additional info etc.

0

Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.			0

Feedback or Comments					Areas of Improvement

No errors found. Keep up the great work.					Try to share your performance tips & practices with the team.

We will have a 1:1 session to discuss this scorecard. 

Feel free to  reach out for any questions or concerns.

Best Regards,

Sumi

To view this discussion on the web visit https://groups.google.com/d/msgid/goccloud-qateam/CAJm-wfSjs-%3DZxk8szWKuCznB5ZSM4vqxY67y_%2B7GkEK52zYQcQ%40mail.gmail.com.

[Sumi Devi]

Hi Ankush,

Here is  your Performance Report for 16th  to 30th  of April 2024.

Current Quality Rate					100.00%
Number of samples					119

Tier & Type of Errors			No. of Errors	Project	Error Categories	Comments/Screenshots	Date
Tier 0 (Critical Error): Tier 1 & Tier 1 or 2 in a single lead			0
Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found etc.			0
Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Additional info etc.			0
Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.			0
Feedback or Comments					Areas of Improvement

Doing great. Keep up the good work.					Try to share your best practices with the team.

We will have a 1:1 session to discuss this scorecard. 

Feel free to  reach out for any questions or concerns.

Best Regards,

Sumi

[Sumi Devi]

Hi Ankush,

Here is  your Performance Report for 1st  to 15th  of May 2024.

Current Quality Rate					100.00%
Number of samples					93

Tier & Type of Errors			No. of Errors	Project	Error Categories	Comments/Screenshots	Date
Tier 0 (Critical Error): Tier 1 & Tier 1 or 2 in a single lead			0
Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found etc.			0
Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Additional info etc.			0
Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.			0
Feedback or Comments					Areas of Improvement
Doing great. Keep up the good work.					Try to share your best practices with the team.

We will have a 1:1 session to discuss this scorecard. 

Feel free to  reach out for any questions or concerns.

Best Regards,

Sumi

[Sumi Devi]

Hi Ankush,

Here is  your Performance Report for 1st  to 15th  of June 2024.

Current Quality Rate					100.00%
Number of samples					50

Tier & Type of Errors			No. of Errors	Project	Error Categories	Comments/Screenshots	Date
Tier 0 (Critical Error): Tier 1 & Tier 1 or 2 in a single lead			0
Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found etc.			0
Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Additional info etc.			0
Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.			0
Feedback or Comments					Areas of Improvement

Doing Well

Try to share your best practices with the team.

Note - Sample is less he is assigned to  adhoc task.

We will have a 1:1 session to discuss this scorecard. 

Feel free to  reach out for any questions or concerns.

Best Regards,

Sumi

[Sumi Devi]

Hi Ankush,

Here is  your Performance Report for 16th  to 30th  of June 2024.

Current Quality Rate					100.00%
Number of samples					60

Tier & Type of Errors			No. of Errors	Project	Error Categories	Comments/Screenshots	Date
Tier 0 (Critical Error): Tier 1 & Tier 1 or 2 in a single lead			0
Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found etc.			0
Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Additional info etc.			0
Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.			0
Feedback or Comments					Areas of Improvement
Doing Well					Try to share your best practices with the team.

We will have a 1:1 session to discuss this scorecard. 

Feel free to  reach out for any questions or concerns.

Best Regards,

Sumi