Scorecard - Sangita Sharan

[Vaibhav Goyal]

Hi Sangita,

Here is your Performance Report for 1st to 15th Jan.

Current Quality % =	98.30%
Type of Errors			Tier	Number of Errors
Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found			1	1
Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Address, Addi. info etc.			2	5
Formatting Error			3
Incorrect Hashtag			4
Date	Project	Type of Errors	Categories	Comments/Screenshots
2023-01-02	Inquiries	Tier 2	Title not updated	Title not updated - https://screenshot.googleplex.com/8KbMg3yXtoorhK4
2023-01-03	Inquiries	Tier 2	Direct phone number missed	Direct phone no missed - https://screenshot.googleplex.com/5SLTx7DLJQvAzhj, https://screenshot.googleplex.com/AL27WGSWGKUPezQ
2023-01-03	Inquiries	Tier 2	Direct phone number missed	Direct Phone no missed - https://screenshot.googleplex.com/4xZL39d3R9xf45C, https://screenshot.googleplex.com/59WFnE7MFJifUA3
2023-01-03	Inquiries	Tier 2	MIssed / Wrong notes or Hashtag	Additional notes not updated for left the org - https://screenshot.googleplex.com/8YKcgXmUGKeynHw
2023-01-04	Inquiries	Tier 2	Missed to update email	Alternate email missed https://screenshot.googleplex.com/59HsKz4XRgnKec7, https://screenshot.googleplex.com/VTBk5U96QB8eK5q
2023-01-04	Inquiries	Tier 1	DM not verified	Valid email marked as invalid - https://screenshot.googleplex.com/63J3Vk7swsFan38, https://www.linkedin.com/in/daniel-g-92b84611/
Areas of Improvement			Action Item	Feedback
Be more focused while processing leads			Do check Zoominfo in each and every case before submission of leads. Do check linkedin very prominently before submission of leads	Try to minimise your Error Avoid Distraction. Use proper tools & techniques.
Previous Quality Rate % Last 3 Cycles (15 days)
16-31 Dec			100%
1-15 Dec			100%
16-30 Nov			99.00%

We will be having a feedback session regarding the same.

Thanks

Vaibhav

[Vaibhav Goyal]

Hi Sangita,

Here is your Performance Report for 16th to 31st Jan.

Current Quality % =

99.20%

Type of Errors			Tier	Number of Errors
Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found			1

Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Address, Addi. info etc.

2

3
Company name mentioned in Address column,Spelling mistake in website and domain etc.			3

Date	Project	Type of Errors	Categories	Comments/Screenshots

2023-01-25

Activations

Tier 2

Direct phone number missed

Direct phone no. missed - https://screenshot.googleplex.com/BGDkS2Q6kHJ4w7g, https://screenshot.googleplex.com/7xrZBfNtudXZ4Ec
2023-01-31	Activations	Tier 2	Address and phone missed	Generic phone missed - https://screenshot.googleplex.com/87YsV3nbtQjHien, https://screenshot.googleplex.com/BtMWbNJNWr983nw
2023-01-31	Activations	Tier 2	Address and phone missed	Generic phone missed - https://screenshot.googleplex.com/4VfwihPb3BhLvvJ, https://screenshot.googleplex.com/5PcfWX8bsTcvgjy

Areas of Improvement			Action Item	Feedback

Zoominfo Address search Phone Search

Feedback & 1:1 Sessions.

While reviewing your Leads, there have been very basic mistakes from your end I can find these by simple keywords search which I already conveyed to you. Use research techniques shared with you to Find the DM Re-Checking leads Before submission. Used an organized workspace & tab (no unnecessary tabs ).

Previous Quality Rate % Last 3 Cycles (15 days)

1-15 Jan

98.30%

16-31 Dec			100%
1-15 Dec			100%

We will be having a feedback session regarding the same.

Thanks

Vaibhav

[Vaibhav Goyal]

Hi Sangita,

Here is your Performance Report for 1st to 15th Feb.

Current Quality % =

100.00%

Type of Errors			Tier	Number of Errors
Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found			1

Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Addi. info etc.

2

Company name mentioned in Address column,Spelling mistake in website and domain etc.			3
Date	Project	Type of Errors	Categories	Comments/Screenshots

Areas of Improvement			Action Item	Feedback

Skill Development Training

1:1

You are doing great in terms of quality, Keep up the good work & I am recommending you a training for your improvement - Time Management Fundamentals

Previous Quality Rate % Last 3 Cycles (15 days)

16-31 Jan

99.20%

1-15 Jan			98.30%
16-31 Dec			100%

We will be having a feedback session regarding the same.

Thanks

Vaibhav

[Vaibhav Goyal]

Hi Sangita,

Here is your Performance Report for 16th to 28th Feb.

Current Quality % =			100.00%
Type of Errors			Tier	Number of Errors
Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found			1
Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Addi. info etc.			2
Company name mentioned in Address column,Spelling mistake in website and domain etc.			3
Date	Project	Type of Errors	Categories	Comments/Screenshots
Areas of Improvement			Action Item	Feedback
Skill Development Training			1:1	You are doing great in terms of quality, Keep up the good work

Previous Quality Rate % Last 3 Cycles (15 days)

1-15 Feb

100.00%

16-31 Jan			99.20%
1-15 Jan			98.30%

We will be having a feedback session regarding the same.

Thanks

Vaibhav

[Vaibhav Goyal]

Hi Sangita,

Here is your Performance Report for 1st to 15th Mar.

Current Quality % =

98.60%

Type of Errors			Tier	Number of Errors
Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found			1	1

Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Addi. info etc.

2

2

Company name mentioned in Address column,Spelling mistake in website and domain etc.			3
Date	Project	Type of Errors	Categories	Comments/Screenshots

2023-03-10

Inquiries

Tier 2

Direct phone number missed

- https://screenshot.googleplex.com/8858SL6oFsdqZ4y, https://screenshot.googleplex.com/5Q5gMkzqSbr7dDy
2023-03-10	Inquiries	Tier 1	Not be able to find DM	DM found valid lead marked as invalid - https://screenshot.googleplex.com/4hijZZeHHr9JGNxhttps://screenshot.googleplex.com/7Ljqx9YQ2EFzwAt, https://www.linkedin.com/in/mariana-augusto-43247b23/?originalSubdomain=br
2023-03-14	MQL	Tier 2	Missed Direct/Alt. Email Id	Genric Email Id missing - https://screenshot.googleplex.com/9cc4BuHT3oU4Rqj https://screenshot.googleplex.com/8ru8mquwKcSo8Yd

Areas of Improvement			Action Item	Feedback

Zoominfo Linkedin Research Techniques for DM Verification

1:1, Feedback

While reviewing your leads, there have been very basic mistakes from your end. I can find these by simple keywords search which I already conveyed to you.

Use research techniques shared with you to Find the DM Re-Checking leads Before submission. Used an organized workspace & tab (no unnecessary tabs ).

Avoid Distraction. Use proper tools & techniques

Previous Quality Rate % Last 3 Cycles (15 days)

16-28 Feb

100.00%

1-15 Feb			100.00%
16-31 Jan			99.20%

We will be having a feedback session regarding the same.

Thanks

Vaibhav

[Vaibhav Goyal]

Hi Sangita

Here is your Performance Report for 16th to 31st Mar.

Current Quality % =

99.70%

Type of Errors			Tier	Number of Errors
Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found			1

Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Addi. info etc.

2

1

Company name mentioned in Address column,Spelling mistake in website and domain etc.			3
Date	Project	Type of Errors	Categories	Comments/Screenshots

2023-03-29

Inquiries

Inquiries

phone number missed

Generic phone missed - https://screenshot.googleplex.com/7ZSPk3JtxnWpSpd

Areas of Improvement			Action Item	Feedback

Zoominfo

Feedback & 1:1 Sessions.

You are doing good in terms of quality but still you need to be more focused while picking the Generic phone number from Zoominfo.

Previous Quality Rate % Last 3 Cycles (15 days)

1-15 Mar

98.60%

16-28 Feb			100.00%
1-15 Feb			100.00%

Total Audits

86

We will be having a feedback session regarding the same.

Thanks

Vaibhav

[Vaibhav Goyal]

Hi Sangita,

Here is your Performance Report for 1st to 15th Apr.

Current Quality % =			100.00%
Type of Errors			Tier	Number of Errors
Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found			1
Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Addi. info etc.			2
Company name mentioned in Address column,Spelling mistake in website and domain etc.			3
Date	Project	Type of Errors	Categories	Comments/Screenshots
Areas of Improvement			Action Item	Feedback

Skill Development Training

1:1

You are doing great in terms of quality, Keep up the good work & I am recommending you a training for your improvement -

Time Management Tips: Communication

Previous Quality Rate % Last 3 Cycles (15 days)

16-31 Mar

99.70%

1-15 Mar			98.60%
16-28 Feb			100.00%

Total Audits

75

We will be having a feedback session regarding the same.

Thanks

Vaibhav

[Vaibhav Goyal]

Hi Sangita,

Here is your Performance Report for 16th to 30th Apr.

Current Quality Rate			98.60%
# of samples			90

Type of Errors			Tier	Number of Errors

Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found

1

2

Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Addi. info etc.			2	1
Company name mentioned in Address column,Spelling mistake in website and domain etc.			3
Date	Project	Type of Errors	Categories	Comments/Screenshots

2023-04-18	Activations	Tier 1	Valid account mark as Invalid	Valid lead marked as invalid - https://screenshot.googleplex.com/B7KmX55r6vqZcJx, https://screenshot.googleplex.com/8DDPUuAfCFfEuCp
2023-04-18	Activations	Tier 1	Valid account mark as Invalid	Valid lead marked as invalid - https://screenshot.googleplex.com/6zHUQt6vxjyvuAM, https://screenshot.googleplex.com/7Js7b96yQw657VJ
2023-04-18	Activations	Tier 2	Alternate/Direct Phone missed	Generic phone missed - https://screenshot.googleplex.com/C2AkoWMSMKspnuv
Areas of Improvement			Feedback	Action Item
Activation

While reviewing your leads, there have been very basic mistakes from your end. I can find these by simple keywords search which I already conveyed to you.

Use research techniques shared with you to Find the DM

Use proper tools & techniques

	1:1
Previous Quality Rate% v/s # of samples {Last 3 fortnight}
Date Range			Quality Rate	# Samples
1-15 Apr			100.00%	75
16-31 Mar			99.70%	86
1-15 Mar			98.60%	80

We will be having a feedback session regarding the same.

Thanks

Vaibhav

[Vaibhav Goyal]

Hi Sangita,

Here is your Performance Report for 1st to 15th May.

Current Quality Rate			98.00%
# of samples			105

Type of Errors			Tier	Number of Errors
Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found			1

Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Addi. info etc.

2

7

Company name mentioned in Address column,Spelling mistake in website and domain etc.			3
Date	Project	Type of Errors	Categories	Comments/Screenshots

2023-05-02	Activations	Tier 2	Missed country code	state code missed - https://screenshot.googleplex.com/Bpbn2NAVswxJFNz
2023-05-02	Activations	Tier 2	Missed country code	state code missed - https://screenshot.googleplex.com/Bpbn2NAVswxJFNz
2023-05-03

Inquiries

Tier 2

Title not updated

Title not updated - https://screenshot.googleplex.com/5Ne6m6LjuNcpSJg, https://www.linkedin.com/in/andrea-varsavsky-phd-72ab7b59/

2023-05-03

Inquiries

Tier 2

Title not updated

Title not updated - https://screenshot.googleplex.com/5hQjmh2ciWiaQXe, https://screenshot.googleplex.com/7QA9z8WoYFY8UeL
2023-05-04	Inquiries

Tier 2

Alternate/Direct Phone missed

Direct phone number missed - https://screenshot.googleplex.com/7YLdggnNYyn3PUk, https://screenshot.googleplex.com/9UPVm8UCqN5iENH
2023-05-12	Inquiries	Tier 2	Missed country code	Phone code missed - https://screenshot.googleplex.com/8qz8omKoaieemC2
2023-05-12	Inquiries	Tier 2	Wrong linkedin link	Incorrect linkedin in incorrect field - https://screenshot.googleplex.com/5JDFBT9w4Vpz7Ap

Areas of Improvement			Feedback	Action Item

Zoominfo Linkedin Research Techniques for DM Verification

While reviewing your leads, there have been very basic mistakes from your end. I can find these by simple keywords search which I already conveyed to you. Use research techniques shared with you to Find the DM Re-Checking leads Before submission. Used an organized workspace & tab (no unnecessary tabs ). Avoid Distraction. Use proper tools & techniques

Feedback session. Refresher & Best practice sessions. revisiting the best practices on timely bases Refer process documents. Improvement Processes and Techniques must be followed Take a move toward increasing self-awareness.

Previous Quality Rate% v/s # of samples {Last 3 fortnight}
Date Range			Quality Rate	# Samples

16-30 Apr

98.60%

90

1-15 Apr			100.00%	75
16-31 Mar			99.70%	86

We will be having a feedback session regarding the same.

Thanks

Vaibhav

[Vaibhav Goyal]

Hi Sangita,

Here is your Performance Report for 16th to 31st May.

Current Quality Rate			98.40%
# of samples			127

Type of Errors			Tier	Number of Errors
Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found			1	1

Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Addi. info etc.

2

5

Company name mentioned in Address column,Spelling mistake in website and domain etc.			3
Date	Project	Type of Errors	Categories	Comments/Screenshots

2023-05-23

MQL

Tier 2

Alternate/Direct Phone missed

Direct phone and generic phone missed - https://screenshot.googleplex.com/8Ve95DDvEDrmiKu, https://screenshot.googleplex.com/AgoUBtB2Uc2iSVx, https://screenshot.googleplex.com/3p8UkfyrzgQ5a8N
2023-05-23	MQL

Tier 2

Alternate/Direct Phone missed

Mobile missed - https://screenshot.googleplex.com/Ays9QA69A7oEpGY, https://screenshot.googleplex.com/6mm6tve9YS9uHm9
2023-05-30	Inquiries	Tier 2	Missed linkedin	Linkedin missed - https://screenshot.googleplex.com/5UR9k9pfDvKdwia, https://www.linkedin.com/in/dinahmaghuyop/
2023-05-30	Inquiries	Tier 1	Missed address	Address and phone missed - https://screenshot.googleplex.com/BRJWVGnFpJEvwbN, https://screenshot.googleplex.com/3Wxyub4BQ8b3B6b
2023-05-30	Inquiries

Tier 2

Missed Direct/Alt. Email Id

generic email missed - https://screenshot.googleplex.com/6tDuo2hsWCbrvbH, https://screenshot.googleplex.com/6UQ3DCFGdXQ9hQS
2023-05-30	Inquiries

Tier 2

Missed Direct/Alt. Email Id

Email and phone missed - https://screenshot.googleplex.com/9yeBZJr38YRbKwQ, https://screenshot.googleplex.com/UwPVNqZWz5HjH9Y

Areas of Improvement			Feedback	Action Item
Zoominfo Linkedin Research Techniques for DM Verification			While reviewing your leads, there have been very basic mistakes from your end. I can find these by simple keywords search which I already conveyed to you. Use research techniques shared with you to Find the DM Re-Checking leads Before submission. Used an organized workspace & tab (no unnecessary tabs ). Avoid Distraction. Use proper tools & techniques	Feedback session. Refresher & Best practice sessions. revisiting the best practices on timely bases Refer process documents. Improvement Processes and Techniques must be followed Take a move toward increasing self-awareness.
Previous Quality Rate% v/s # of samples {Last 3 fortnight}
Date Range			Quality Rate	# Samples

1-15 May

98.00%

105

16-30 Apr			98.60%	90
1-15 Apr			100.00%	75

We will be having a feedback session regarding the same.

Thanks

Vaibhav

[Vaibhav Goyal]

Hi Sangita,

Here is your Performance Report for 16th to 30th June.

Current Quality Rate			100.00%
# of samples			15

Type of Errors			Tier	Number of Errors
Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found			1
Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Addi. info etc.			2
Company name mentioned in Address column,Spelling mistake in website and domain etc.			3
Date	Project	Type of Errors	Categories	Comments/Screenshots

Areas of Improvement			Feedback

There are no leads for qc as you are on maternity leave.

Thanks

Vaibhav

[Sumi Devi]

Hi Sangita,

Here is your Performance Report for 1st  to 15th of December  2023.

Current Quality Rate					100.00%
Number of samples					44
Tier & Type of Errors			No. of Errors	Project	Error Categories	Comments/Screenshots	Date
Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found etc.			0	NA	NA
Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Additional info etc.			0	NA	NA
Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.			0	NA	NA
Feedback or Comments					Areas of Improvement
No defects found. Well done.					Share tips or best practices to minimize common defects/errors within the team.

We will have a 1:1 session to discuss this scorecard. 

Feel free to  reach out for any questions and concerns.

Best Regards,

Sumi

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[Sumi Devi]

Hi Sangita,

Here is your Performance Report for 16th  to 31st of December  2023.

Current Quality Rate					98.60%
Number of samples					106

Tier & Type of Errors			No. of Errors	Project	Error Categories	Comments/Screenshots	Date

Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found etc.

3	Inquiries	Incorrect / Missed Address	Wrong address: https://screenshot.googleplex.com/6puw2d3ZSo4Mgf9, https://screenshot.googleplex.com/9NhYKctdaZr4shk	12/21/2023
		Incorrect / Missed Address	Wrong address: https://screenshot.googleplex.com/B36TySJEKeh2yaH, https://screenshot.googleplex.com/BXWisohrGosT8y8	12/21/2023
		DM Left case	DM left wrong verified: https://screenshot.googleplex.com/4P9rcoH37PVixCF, https://screenshot.googleplex.com/AVXydEAxSxpsvAQ	12/27/2023

Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Additional info etc.

0

Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.			0

Feedback or Comments					Areas of Improvement

Identify the DM location carefully and update the address accordingly. Carefully validate DM left cases. Work on Tier 1 errors.					Verification of DM location. DM left cases.

We will have a 1:1 session to discuss this scorecard. 

Feel free to  reach out for any questions and concerns.

Best Regards,

Sumi

[Gargi Katiyar]

Hi Sangita,

Here is your Performance Report for the 1st.-15th. Jan., 2024

Current Quality Rate					99.20%
Number of samples					100

Tier & Type of Errors			No. of Errors	Project	Error Categories	Comments/Screenshots	Date

Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found

1	Inquiries	Missed / Incorrect : DM	DM Missed https://screenshot.googleplex.com/4Geo2eAaed9PYJ5 https://screenshot.googleplex.com/7zbJfqm53cPkdPB	2024-01-15
Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Addi. info etc.			1	Inquiries	Missed : GOC owner	Goc owner missing https://screenshot.googleplex.com/97vqm7VXd3nwL2E	2024-01-12

Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.

0

Feedback	Areas of Improvement
Findings –Tier 1& 2 defects found during the review process. You have the appropriate skills to do the necessary work.	DM Validation techniques. Follow the research approach that is shared with you while resolving the query or getting a quality markdown.

A follow-up review will be held to determine if the issues and findings were resolved. 

Thanks 

Gargi

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[Gargi Katiyar]

Hi Sangita,

Here is your Performance Report for the 16th.-31st. Jan., 2024

Current Quality Rate					97.20%
Number of samples					109

Tier & Type of Errors			No. of Errors	Project	Error Categories	Comments/Screenshots	Date

Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found

6

Inquiries

Missed / Incorrect : DM

DM Missed https://screenshot.googleplex.com/y3NWBkPaDZPLUNU	2024-01-16

Inquiries

Missed / Incorrect : DM

DM Missed https://screenshot.googleplex.com/AeKJ2AdysdXhzck https://screenshot.googleplex.com/6kNTN2vFppaFgEB	2024-01-16
Inquiries	Valid account mark as invalid / Invalid account mark as valid	Valid Account Marked as invalid https://screenshot.googleplex.com/7UePvey72Loc4EN https://screenshot.googleplex.com/6WxFKt5edxsUEfP	2024-01-19

Inquiries

Missed / Incorrect : DM

DM Missed https://screenshot.googleplex.com/Bpneze7jdHyyZf7 https://screenshot.googleplex.com/VLfN5kgWPgSLFZD	2024-01-29
Inquiries	Valid account mark as invalid / Invalid account mark as valid	"Valid Account marked as invalid Website is working with a landing page" https://screenshot.googleplex.com/7dwN4kCikyUBmSV https://screenshot.googleplex.com/4fcmPaZfT7GtFhj	2024-01-29

Inquiries

Missed / Incorrect : DM

"DM Missed Also https://wdhac.com.cn/ is now https://www.dongfeng-honda.com/ " "DM : https://screenshot.googleplex.com/78rKPFCrbjvZpkX Website : https://screenshot.googleplex.com/4iKNH8PGZSwLaVm https://screenshot.googleplex.com/5zpbSLSkK6STq6V "	2024-01-29

Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Addi. info etc.

0

Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.

0

Feedback	Areas of Improvement
Findings –Tier 1 issues found during the review process. Apparent deficiencies observed in core skills. By not learning from quality failures you are doomed to repeat similar defects. Seek the necessary support for improvement.	Eliminate deviations from specifications with the help of research techniques shared. Concentrate on the research approach that is shared with you while resolving the query or getting a quality markdown. Communicate more for DMA-QA Alignment using multiple communication channels: brainstorming sessions/Team Feedback sessions/1:1 sessions

A follow-up review will be held to determine if the issues and findings were resolved.
Thanks
Gargi

[Gargi Katiyar]

Hi Sangita,

Here is your Performance Report for the 1st.-15th. Feb., 2024

Current Quality Rate					99.49%
Number of samples					157

Tier & Type of Errors			No. of Errors	Project	Error Categories	Comments/Screenshots	Date

Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found

1

Inquiries

Missed / Incorrect : DM

DM Missed https://screenshot.googleplex.com/835vj98vuKjkZAa https://screenshot.googleplex.com/5stmS6oQjpTNTA8	2024-02-08

Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Addi. info etc.

1

Inquiries

Missed / Incorrect : Company Name

Company Name missed https://screenshot.googleplex.com/Bf5t5hfjNyrUQ2h https://screenshot.googleplex.com/5LtYdRD2Xa2YXKw

2024-02-14

Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.

0

Feedback	Areas of Improvement
Findings –Tier 1 defects found during the review process.

You have the appropriate skills to do the necessary work.

DM Validation techniques. Follow the research approach that is shared with you while resolving the query or getting a quality markdown.

A follow-up review will be held to determine if the issues and findings were resolved.
Thanks
Gargi

[Gargi Katiyar]

Hi Sangita,

Here is your Performance Report for the 16th.-29th. Feb., 2024

Current Quality Rate					98.37%
Number of samples					153

Tier & Type of Errors			No. of Errors	Project	Error Categories	Comments/Screenshots	Date

Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found

2

Inquiries

Missed / Incorrect : DM

DM Missed https://screenshot.googleplex.com/A5NDrL3Tsu9BHKZ https://screenshot.googleplex.com/9xHxecFX6Jzi2ZX https://screenshot.googleplex.com/AGEhWCiF2HjWKdZ	2024-02-27

Valid account mark as invalid / Invalid account mark as valid

Valid Account marked as Invalid https://www.mlit.go.jp/en/ https://screenshot.googleplex.com/7CidZFmR56v6KLc https://screenshot.googleplex.com/5aKG9sEHSakSH4K https://screenshot.googleplex.com/4uFYaJg4zrPkmv2	2024-02-27

Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Addi. info etc.

5	Inquiries	Missed Direct/Alt. : Email Id	Alt. email Missed https://screenshot.googleplex.com/AzZ9uJxS9KnHmYM https://screenshot.googleplex.com/4UEC6Umip5PPzpv https://screenshot.googleplex.com/863ayYHBYNnamAt	2024-02-16

Missed / Incorrect : Company Name

Company Name missed https://screenshot.googleplex.com/8c7gbdatGi6Vy9v https://screenshot.googleplex.com/6z34tuqjNMw5Csh https://screenshot.googleplex.com/ata5UX8gWQSKvkN	2024-02-22
Missed Direct/Alt. : Phone Number	Alt. phone/email missed https://screenshot.googleplex.com/9bRNH5cCE88AAbz https://screenshot.googleplex.com/78g22VF9Ttp56K6 https://screenshot.googleplex.com/5LEwB9cbuvhp5gH	2024-02-23
Missed Direct/Alt. : Email Id	Alt. email missed https://screenshot.googleplex.com/oqZJxwaxWPUjywp https://screenshot.googleplex.com/7Pv7M65ZWV5cZ6R https://screenshot.googleplex.com/5ipgCxZetLqrWhb	2024-02-26
Missed Direct/Alt. : Phone Number	Mobile Missed https://screenshot.googleplex.com/3Sg8kFuMftkQfAF https://screenshot.googleplex.com/7KJZfCsxkkze7GM https://screenshot.googleplex.com/U6HGVYLsrgJhf3G	2024-02-28

Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.

0

Feedback	Areas of Improvement
Findings –Tier 1 & 2 defects found during the review process. Raise in Tier 2 defects.	Applying Tools & Techniques for DM verification. Fetching DM related Direct information Referring to Process Updates at regular intervals Communicate to improve DMA-QA Alignment Participate in the Quality insight sessions.

A follow-up review will be held to determine if the issues and findings were resolved.
Thanks
Gargi

[Gargi Katiyar]

Hi Sangita,

Here is your Performance Report for the 1st.-15th. March., 2024

Current Quality Rate					98.79%
Number of samples					149

Tier & Type of Errors			No. of Errors	Project	Error Categories	Comments/Screenshots	Date

Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found

0

Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Addi. info etc.

6	Inquiries	Missed : Country Code	Phone Code Missed : https://screenshot.googleplex.com/3ytaGqGYHYNskCj https://screenshot.googleplex.com/3x7uUg6a3zuDhwf	2024-03-08
		Missed Direct/Alt. : Phone Number	Alt. phone and email missed https://screenshot.googleplex.com/3ABbymhfUVCuNkb https://screenshot.googleplex.com/8bGV2nJzyb3bTLk https://screenshot.googleplex.com/3GKs3THZ9VqPASk	2024-03-08
		Missed Direct/Alt. : Email Id	Alt. email and phone code missed https://screenshot.googleplex.com/jUiGC7CqQBeHABn https://screenshot.googleplex.com/4xew4Lw2Swy539Y https://screenshot.googleplex.com/8dpkgEmh52ri4Ci https://screenshot.googleplex.com/7JXe68XbVVfNPCp https://screenshot.googleplex.com/7JXe68XbVVfNPCp	2024-03-08
		Missed : Country Code	Phone code missed https://screenshot.googleplex.com/83odsqSxgTNXgK4 https://screenshot.googleplex.com/AA3Vwt7REU8LDzs https://screenshot.googleplex.com/5FA22izTypzxL3x	2024-03-11
		Missed / Incorrect : Industry (Or Sub Industry)	Industry Missed https://screenshot.googleplex.com/37sUSLYHP9k6dvc	2024-03-13
		Missed Direct/Alt. : Email Id	Alt. email missed : https://screenshot.googleplex.com/7NpcX8QmBrQAkcr https://screenshot.googleplex.com/452usAMwKUP9FcZ https://screenshot.googleplex.com/6amCAaSgU3murZx	2024-03-14

Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.

0

Feedback	Areas of Improvement

Raise in Tier 2 defects.

You have controlled the major Tier 1 defects which is appreciating.

Fetching DM related Direct information from zoominfo.

Referring to Process Updates at regular intervals

Communicate to improve DMA-QA Allignment

Participate in the Quality insight sessions.

A follow-up review will be held to determine if the issues and findings were resolved.
Thanks
Gargi

[Gargi Katiyar]

Hi Sangita,

Here is your Performance Report for the 16th.-31st. March., 2024

Current Quality Rate					99.23%
Number of samples					39

Tier & Type of Errors			No. of Errors	Project	Error Categories	Comments/Screenshots	Date
Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found			0

Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Addi. info etc.

1

Inquiries

Missed Direct/Alt. : Email Id

Alt. email missed : https://screenshot.googleplex.com/AfoTaL4vnLJV9cp https://screenshot.googleplex.com/rwijGtFLHpe5goC https://screenshot.googleplex.com/AqvohkxZfDWPZNH

2024-03-26

Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.

0

Feedback	Areas of Improvement
Incremental improvement in the defect rate which is appreciating. Ensure that conformance is continually achieved.	Periodic revisiting of the process updates for continued Quality Assurance.

A follow-up review will be held to determine if the issues and findings were resolved.
Thanks
Gargi

[Sumi Devi]

Hi Sangita,

Here is  your Performance Report for 1st  to 15th  of April  2024.

Current Quality Rate					98.40%
Number of samples					88

Tier & Type of Errors			No. of Errors	Project	Error Categories	Comments/Screenshots	Date

Tier 0 (Critical Error): Tier 1 & Tier 1 or 2 in a single lead			0

Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found etc.

1	Inquiries	Incorrect / Missed Domain	Mossed Domain: https://screenshot.googleplex.com/Aoi9jza54UK6NqW	04/08/2024

Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Additional info etc.

3	MQL	Incorrect / Missed Email id	Email id missed: https://screenshot.googleplex.com/6CbDsDPnZXsbqQg , https://screenshot.googleplex.com/99j4MJ4iaHe88is	04/08/2024
	Inquiries		Email id missed: https://screenshot.googleplex.com/6Z65P5Ce732t6qP , https://screenshot.googleplex.com/4awTfc6Pt8BXWX9	04/10/2024
		Incorrect / Missed Ph. No.	Mobile no. missed: https://screenshot.googleplex.com/3JPBsTQ9ocGS3Zp , https://screenshot.googleplex.com/322ruvocaDvQMvu	04/10/2024

Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.			0
Feedback or Comments					Areas of Improvement

Use proper research approaches to minimize zoominfo errors. Do re-check your data after processing to avoid errors.					Zoominfo research approaches

We will have a 1:1 session to discuss this scorecard. 

Feel free to  reach out for any questions or concerns.

Best Regards,

Sumi

To view this discussion on the web visit https://groups.google.com/d/msgid/goccloud-qateam/CAJm-wfTdusJd7RARZnD5ovZBUxkZ5RZQ1Cx3Sp2Svisees7WNA%40mail.gmail.com.

[Sumi Devi]

Hi Sangita,

Here is  your Performance Report for 16th  to 30th  of April 2024.

Current Quality Rate					99.30%
Number of samples					119

Tier & Type of Errors			No. of Errors	Project	Error Categories	Comments/Screenshots	Date
Tier 0 (Critical Error): Tier 1 & Tier 1 or 2 in a single lead			0

Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found etc.

1

Inquiries

Incorrect / Missed Address	Incorrect address - https://screenshot.googleplex.com/6ZgzzrFL6uRv5j5 , https://screenshot.googleplex.com/8Hu6SyYQhZ8zeNr	04/25/2024

Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Additional info etc.

1

Inquiries

Incorrect / Missed Ph. No.

Missed Country Code - https://screenshot.googleplex.com/5SkKRPtWzec25Xs , https://screenshot.googleplex.com/6hCJqWSAzpoL7nZ

04/24/2024

Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.			0
Feedback or Comments					Areas of Improvement

Need to be a little more proactive while enrching any records to avoid errors. Good improvement on Zoominfo errors.					Re-check data before moving to the next record.

We will have a 1:1 session to discuss this scorecard. 

Feel free to  reach out for any questions or concerns.

Best Regards,

Sumi

[Sumi Devi]

Hi Sangita,

Here is  your Performance Report for 1st  to 15th  of May 2024.

Current Quality Rate					98.00%
Number of samples					128

Tier & Type of Errors			No. of Errors	Project	Error Categories	Comments/Screenshots	Date
Tier 0 (Critical Error): Tier 1 & Tier 1 or 2 in a single lead			0

Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found etc.

4

Inquiries

Incorrect / Missed Address

Missed address - https://screenshot.googleplex.com/9CHiNiFC3jv6Txh , https://screenshot.googleplex.com/5bAztzANz8nAz2g	05/06/2024
Incorrect address - https://screenshot.googleplex.com/9yhyupAKfwHwBmz , https://screenshot.googleplex.com/3vbyaEakPpBwCwn , https://screenshot.googleplex.com/C43bJ6CZxHLZXG3	05/07/2024
Missed address - https://screenshot.googleplex.com/9Fx6RcyQ78j5kdW , https://screenshot.googleplex.com/A9KLF22MZiWdDKh	05/15/2024
Incorrect / Missed Lead status	Lead not Rejected - https://screenshot.googleplex.com/3vFa4eToeaxMAJD , https://screenshot.googleplex.com/9qLfrDkWPDxcWTN	05/14/2024

Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Additional info etc.			0
Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.			0
Feedback or Comments					Areas of Improvement

Need to be a little more proactive while enriching any records to avoid errors. Proactively check DM address and update it correctly					Need to check on Tier 1 errors. Work on DM address errors.

We will have a 1:1 session to discuss this scorecard. 

Feel free to  reach out for any questions or concerns.

Best Regards,

Sumi

[Sumi Devi]

Hi Sangita,

Here is  your Performance Report for 16th  to 31st  of May 2024.

Current Quality Rate					99.40%
Number of samples					160

Tier & Type of Errors			No. of Errors	Project	Error Categories	Comments/Screenshots	Date
Tier 0 (Critical Error): Tier 1 & Tier 1 or 2 in a single lead			0

Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found etc.

0
Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Additional info etc.			3	Inquiries	Incorrect/Missed Industry	Incorrect Industry - https://screenshot.googleplex.com/7Qf8qBRDj5C7wsD, https://screenshot.googleplex.com/6v4AaiQ7NAafaZd	05/22/2024
					Incorrect/Missed Linkedin	Incorrect linkedin url - https://screenshot.googleplex.com/Aen3QjPFyB8RfpA, https://screenshot.googleplex.com/BkZWBywaDqNwmc2, https://www.linkedin.com/in/r-david-raj-37a23347/	05/22/2024
					Incorrect/Missed Linkedin	Linkedin missed - https://screenshot.googleplex.com/BSeh7XAMxrtCYzC, https://www.linkedin.com/in/mariaisabeljaimeiglesias	05/27/2024

Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.			0
Feedback or Comments					Areas of Improvement

Check on Linkedin errors Good improvement with Tier 1 errors					Need to check on Linkedin errors

We will have a 1:1 session to discuss this scorecard. 

Feel free to  reach out for any questions or concerns.

Best Regards,

Sumi

[Sumi Devi]

Hi Sangita,

Here is  your Performance Report for 1st  to 15th  of June 2024.

Current Quality Rate					98.10%
Number of samples					143

Tier & Type of Errors			No. of Errors	Project	Error Categories	Comments/Screenshots	Date
Tier 0 (Critical Error): Tier 1 & Tier 1 or 2 in a single lead			0

Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found etc.

3	Inquiries	DM left case	DM left not verified - https://screenshot.googleplex.com/6aMuS6dnZD4sJNf, https://screenshot.googleplex.com/77gPZrEquMhu8yg	06/04/2024
		Incorrect/Missed address	Full address missed - https://screenshot.googleplex.com/3AfwnphgF9qENSY, https://screenshot.googleplex.com/B6Gkfz3ChxanZZp	06/05/2024
		Incorrect/Missed DM	DM found - https://screenshot.googleplex.com/7xRuVom3Pyjy6j6, https://screenshot.googleplex.com/9nnuKCCChqWV7Ss, https://www.linkedin.com/in/maya-nahum-6a5272240 , https://screenshot.googleplex.com/BSwjxvwkKEkYTSS	06/10/2024

Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Additional info etc.

4	Inquiries	Incorrect/Missed Email id	Missed Email id - https://screenshot.googleplex.com/9dAWG2k2n4neKd5, https://screenshot.googleplex.com/7YmaY7pJhgDVE4M	06/04/2024
		Incorrect/Missed Industry	Incorrect Industry - https://screenshot.googleplex.com/56L5PePvz3aCDEu, https://screenshot.googleplex.com/3YzuGV9yEgMhNfT	06/07/2024
		Incorrect/Missed Industry	Incorrect Industry - https://screenshot.googleplex.com/9wH3Sp8mnAj6tuJ, https://screenshot.googleplex.com/3BxLbEnPJNKkcvQ	06/10/2024
		Incorrect/Missed Title	Incorrect Title - https://screenshot.googleplex.com/5qEMNM8uYwoUCmJ, https://screenshot.googleplex.com/34rPCjodMxRw6VG	06/14/2024

Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.			0
Feedback or Comments					Areas of Improvement

Check on Industry errors Need to be little more focused while enriching any record

Need to check on Industry errors

Work on Tier 1 errors.

We will have a 1:1 session to discuss this scorecard. 

Feel free to  reach out for any questions or concerns.

Best Regards,

Sumi

[Sumi Devi]

Hi Sangita,

Here is  your Performance Report for 16th  to 30th  of June 2024.

Current Quality Rate					97.20%
Number of samples					120

Tier & Type of Errors			No. of Errors	Project	Error Categories	Comments/Screenshots	Date
Tier 0 (Critical Error): Tier 1 & Tier 1 or 2 in a single lead			0

Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found etc.

5	Inquiries	Incorrect/Missed address	Full address missed- https://screenshot.googleplex.com/3PL6mg6Y7JYGihS, https://screenshot.googleplex.com/A2pw4SPUxHajQaj, https://screenshot.googleplex.com/6KBhdL49SqFPLFp	06/18/2024
		Incorrect/Missed DM	DM found- https://screenshot.googleplex.com/8uLgGHCJxVLSPkH, https://screenshot.googleplex.com/4vCGmkzGFbQTQY6	06/18/2024
		Incorrect/Missed Account	Valid account marked as invalid- https://screenshot.googleplex.com/32uYhZT4genrYUB, https://screenshot.googleplex.com/vrhm64GYnG2gqTf, https://screenshot.googleplex.com/aiLchdeoaPAFCtD	06/24/2024
		Incorrect/Missed DM	DM found- https://screenshot.googleplex.com/3eT7KJvKgahkzDH, https://screenshot.googleplex.com/8vKfZ4BvA8qh6Wf	06/25/2024
		Incorrect/Missed Lead Status	Lead not Rejected- https://screenshot.googleplex.com/4HYVRuDSPj2VSx7	06/26/2024

Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Additional info etc.

3

Inquiries

Incorrect/Missed Ph. No.	Mobile no missed- https://screenshot.googleplex.com/78JVtdE8va7nU3E, https://screenshot.googleplex.com/4RRorsPTrCkjgSz	06/19/2024
Incorrect/Missed Industry	Incorrect industry- https://screenshot.googleplex.com/6gvJyK5qfTKtgQy, https://screenshot.googleplex.com/8REtBBjxUb3DGv7	06/21/2024
Incorrect/Missed Email Id	Email id missed- https://screenshot.googleplex.com/A3Rkj3iJkDLDDpR, https://screenshot.googleplex.com/3dMYYYJJdHVazyS	06/25/2024

Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.			0
Feedback or Comments					Areas of Improvement

Check on Tier errors

Need to be little more focused while enriching any record

Check on Zoominfo errors

Work on Tier 1 errors.

We will have a 1:1 session to discuss this scorecard. 

Feel free to  reach out for any questions or concerns.

Best Regards,

Sumi