[Cloud Marketing] Weekly Quality Performance Insights 2024

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Gargi Katiyar

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Jan 9, 2024, 6:10:58 AM1/9/24
to Anil Jakhmola, Harsh Vardhan, Vikas Wadhwa, Suresh Sengar, Rohit Singh, Ishant Kurra, Amya Srivastava, Vinay Tiwari, Sudarshan Abhijeet, Prarthana Jaiswal, Rohit Dhiman, Arpit Arora, Ramcharan Rajamohan, gocclou...@googlegroups.com
Hi Leads,
Hope you are doing well !!

Please find the detailed Quality insights for the week of Jan. 01' 2024.

What's New?
Starting 2024, there is a change in a traditional method of sharing the quality insights report.

What's the change
In 2024 we are proposing a smart approach to project performance reporting that can minimize the efforts of preparing and distributing performance information including Agent, Program wise and TL wise data in the form of spreadsheets.
Report will include the link to performance data and provide information at an appropriate level for each audience.

Why this change?
Based on the information requirements of the leads, both the content and the format of the reports need to be carefully defined and huge effort is required to prepare and circulate the required report.
Each report needs to be periodically updated (e.g., on a weekly basis) as the project progresses; the traditional process is time consuming and error prone.
This approach is easily achievable with the current progress document and data re-presentation.



Feel free to reach out for issues or findings.

Thanks
Gargi Katiyar

Shweta Priya

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Jan 15, 2024, 10:54:14 AM1/15/24
to Anil Jakhmola, Harsh Vardhan, Vikas Wadhwa, Suresh Sengar, Rohit Singh, Ishant Kurra, Amya Srivastava, Vinay Tiwari, Sudarshan Abhijeet, Prarthana Jaiswal, Rohit Dhiman, Arpit Arora, Ramcharan Rajamohan, gocclou...@googlegroups.com

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Regards,

•  Shweta Priya

•  Quality Assurance Specialist

Vikash Delour

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Jan 22, 2024, 6:08:48 AM1/22/24
to Amya Srivastava, Arpit Arora, Ishant Kurra, Rohit Singh, Sudarshan Abhijeet, Suresh Sengar, Vinay Tiwari, Prarthana Jaiswal, Rohit Dhiman, Ramcharan Rajamohan, gocclou...@googlegroups.com, Vikas Wadhwa, Harsh Vardhan, Anil Jakhmola
Hi Leads,

I hope you are doing well.

Please find the detailed quality insights for the third week of January 2024.

Screenshot from 2024-01-22 16-22-36.png


Screenshot from 2024-01-22 16-26-04.png


For agent-wise data, please find the attached spreadsheet with more detailed quality numbers.

Observations : 

There are only 9 agents, who are on the border line of 95% and 32 Agents fall between 96 - 98 %, where everyone else is trending at more than 99%.

Feel free to reach out to me if you have any questions.

Thank you,
Vikash Delour

To view this discussion on the web visit https://groups.google.com/d/msgid/goccloud-qateam/CAHug8vSNqhppKNjM0R5L_rPPPoCh54yZQ59NpN_jBsN1Ebzojg%40mail.gmail.com.

Kartik Luthra

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Jan 29, 2024, 6:09:42 AM1/29/24
to Amya Srivastava, Arpit Arora, Ishant Kurra, Rohit Singh, Sudarshan Abhijeet, Suresh Sengar, Vinay Tiwari, Prarthana Jaiswal, Rohit Dhiman, Ramcharan Rajamohan, Vikas Wadhwa, Harsh Vardhan, Anil Jakhmola, gocclou...@googlegroups.com
Hi Leads,

I hope you are doing well.

Please find the detailed quality insights for the fourth week of January 2024.


Program Wise Data
22nd - 26th January
ProgramReviewsSample ErrorQuality rate
MQL125
50 per agent/week0100.00%
Activations27
50 per agent/week0100.00%
Inquiries489350 per agent/week11497.67%


TL Wise Data
22nd - 26th January
Team Leads# Samples# ErrorsError Rate
amyas1197332.76%
arpitarora26031.15%
ikurra548224.01%
rohisingh528183.41%
sabhijeet631182.85%
sengars950151.58%
vinayduttt93150.54%

For agent-wise data, please find the attached spreadsheet with more detailed quality numbers.

Observations : 

There are only 4 agents, who are on the border line of 95% and 27 Agents fall between 96 - 98 %, where everyone else is trending at more than 99%

Feel free to reach out to me if you have any questions.

Thank You

Kartik Luthra

To view this discussion on the web visit https://groups.google.com/d/msgid/goccloud-qateam/CAC_P4K3EupO5F%3DuTB04Pc9Lgdq0mA%2B5Et5%2BEu_WEZbyD%3Da3_hg%40mail.gmail.com.

Rajesh Kumar

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Feb 5, 2024, 10:00:41 AM2/5/24
to Vikas Wadhwa, Rohit Dhiman, Rohit Singh, Arpit Arora, Harsh Vardhan, Ishant Kurra, Anil Jakhmola, Amya Srivastava, Vinay Tiwari, Sudarshan Abhijeet, Suresh Sengar, Prarthana Jaiswal, Ramcharan Rajamohan, gocclou...@googlegroups.com
Hi Leads,

I hope you are doing well !

Please find the detailed quality insights From 29th Jan to 2nd Feb-24.

Program Wise Data
29th - 2nd February
ProgramReviewsSample ErrorQuality rate
MQL13550 per agent/week199.60%
Activations304
50 per agent/week0100.00%
Inquiries553450 per agent/week14498.85%


TL Wise Data
29th - 2nd February
Team Leads# Samples# ErrorsError Rate
amyas11502819.14%
arpitarora50863.04%
ikurra8361915.59%
rohisingh8783726.66%
sabhijeet9002614.70%
sengars8161810.64%
vinayduttt885117.62%

For agent-wise data, please find the attached Trix with more detailed quality numbers.


Observations : 

There are only 3 agents who are on the border line of 95% and 32 agents fall between 96% - 98%, where everyone else is trending at more than 99%.

Let me know in case of any questions.

Thanks,
Rajesh



Rajesh Kumar

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Feb 5, 2024, 10:32:02 AM2/5/24
to Vikas Wadhwa, Rohit Dhiman, Rohit Singh, Arpit Arora, Harsh Vardhan, Ishant Kurra, Anil Jakhmola, Amya Srivastava, Vinay Tiwari, Sudarshan Abhijeet, Suresh Sengar, Prarthana Jaiswal, Ramcharan Rajamohan, gocclou...@googlegroups.com
Hi Leads,

I hope you are doing well !

Please find the revised detailed quality insights From 29th Jan to 2nd Feb-24.
amyas1150281.50%
arpitarora50861.50%
ikurra836191.50%
rohisingh878371.70%
sabhijeet900261.05%
sengars816181.30%
vinayduttt885111.50%

For agent-wise data, please find the attached Trix with more detailed quality numbers.


Observations : 

There are only 3 agents who are on the border line of 95% and 32 agents fall between 96% - 98%, where everyone else is trending at more than 99%.

Let me know in case of any questions.

Thanks,
Rajesh

Monica Kale

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Feb 19, 2024, 8:32:05 AM2/19/24
to Amya Srivastava, Arpit Arora, Ishant Kurra, Rohit Singh, Sudarshan Abhijeet, Suresh Sengar, Vinay Tiwari, Prarthana Jaiswal, Rohit Dhiman, Ramcharan Rajamohan, Vikas Wadhwa, Harsh Vardhan, Anil Jakhmola, gocclou...@googlegroups.com
Hi Leads,

I hope you are doing well.

Please find the detailed quality insights for 12th to 16th of Feb

Program Wise Data
12-16th February
ProgramReviewsSample ErrorQuality rate
MQL41350 per agent/week0100%
Activations10850 per agent/week0100%
Inquiries626050 per agent/week15097.60%

TL Wise Data
12th Feb - 16th Feb
Team Leads# Samples# ErrorsError Rate
amyas 1332453.37%
arpitarora 44751.11%
ikurra 956181.88%
rohisingh 1203373.07%
sabhijeet 1117181.61%
sengars 883131.47%
vinayduttt843141.66%

For agent-wise data, please find the attached Sheet with more detailed quality numbers.

Observations : 

There are 3 agents within 95% and 31 agents fall between 96 - 98%, where everyone else is trending at more than 99%

Feel free to reach out to me if you have any questions.

Thank You
Monica Kale


To view this discussion on the web visit https://groups.google.com/d/msgid/goccloud-qateam/CAEUwhDEm5%2BUP%2BiJeBb8MZCGS_vywRA8cayfsZop4xe6PgzpRDQ%40mail.gmail.com.

Vaibhav Goyal

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Feb 27, 2024, 4:57:28 AM2/27/24
to Amya Srivastava, Arpit Arora, Ishant Kurra, Rohit Singh, Sudarshan Abhijeet, Suresh Sengar, Vinay Tiwari, Prarthana Jaiswal, Ramcharan Rajamohan, Vikas Wadhwa, Harsh Vardhan, Anil Jakhmola, gocclou...@googlegroups.com
Hi Leads,

I hope you are doing well.

Please find the detailed quality insights for 19th to 23rd of Feb

Program Wise Data
19th-23rd February
ProgramReviewsSample ErrorQuality rate
MQL25150 per agent/week0100%
Activations42
50 per agent/week0100%
Inquiries600550 per agent/week16097.60%

TL Wise Data
19th Feb - 23rd Feb
Team Leads# Samples# ErrorsError Rate
rohisingh 830341.96%
amyas 1075471.80%
sabhijeet 936281.04%
ikurra 955180.69%
sengars 925150.63%
arpitarora 55880.62%
vinayduttt1019100.37%

For agent-wise data, please find the attached Sheet with more detailed quality numbers.

Observations : 

There are 3 agents within 95% and 16 agents fall between 95 - 98%, where everyone else is trending at more than 98%

Feel free to reach out to me if you have any questions.

Thank You
Vaibhav Goyal


Sumi Devi

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Mar 4, 2024, 10:41:59 AM3/4/24
to Amya Srivastava, Arpit Arora, Ishant Kurra, Rohit Singh, Sudarshan Abhijeet, Suresh Sengar, Vinay Tiwari, Prarthana Jaiswal, Ramcharan Rajamohan, Vikas Wadhwa, Harsh Vardhan, Anil Jakhmola, gocclou...@googlegroups.com
Hi Leads,

Hope this email finds you well.

Please find the detailed quality insights for 26th of Feb to 1st of March: 

Project Wise Data
26th Feb to 1st March 2024
Project
ReviewsSample ErrorQuality rate
MQL392
50 per agent/week0100%
Activations30
50 per agent/week0100%
Inquiries431950 per agent/week13698.75%

TL Wise Data
26th Feb to 1st March
Team Leads# Samples# ErrorsError Rate
rohisingh 484383.79%
amyas 820140.72%
sabhijeet 688261.26%
ikurra 660180.95%
sengars 689140.87%
arpitarora 583161.62%
vinayduttt817100.53%


For agent-wise data, please find the attached sheet with more detailed quality numbers.

Observations : 
6 agents fell below 95%, 39 agents were in between 95% to 98% and rest were trending above 98%.

 Feel free to reach out for any clarification.

Best Regards,
Sumi

To view this discussion on the web visit https://groups.google.com/d/msgid/goccloud-qateam/CALKQkps-HdV%3D1z4rtg4oy-LBVqK20vkPYjj0NYf19KqAiNY5%2BA%40mail.gmail.com.

Gargi Katiyar

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Mar 11, 2024, 10:14:26 AM3/11/24
to Anil Jakhmola, Harsh Vardhan, Vikas Wadhwa, Suresh Sengar, Rohit Singh, Ishant Kurra, Amya Srivastava, Vinay Tiwari, Sudarshan Abhijeet, Prarthana Jaiswal, Arpit Arora, Ramcharan Rajamohan, gocclou...@googlegroups.com

Hi Leads,
Hope you are doing well !!

Please find the detailed Quality insights for the week of 03/03 '2024.

Agent Trend

  • There are 4 agents, who fall in the mid-quartile in the week of 03/03 2024, wherein everyone else is trending at more than 95%.

Bottom Quartile (BQ): Less than 90%

Mid-Quartile (MQ): Between 90%-95%


For a detailed report of all the agents, TL wise and Program wise data please click here


Thanks

Gargi



On Tue, Jan 9, 2024 at 4:40 PM Gargi Katiyar <gkat...@googleoperationscenter.com> wrote:

Shweta Priya

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Mar 19, 2024, 5:39:23 AM3/19/24
to gocclou...@googlegroups.com, Anil Jakhmola, Harsh Vardhan, Vikas Wadhwa, Suresh Sengar, Rohit Singh, Ishant Kurra, Amya Srivastava, Vinay Tiwari, Sudarshan Abhijeet, Prarthana Jaiswal, Arpit Arora, Ramcharan Rajamohan
Hi Leads,
Hope you are doing well !!

Please find the detailed Quality insights for second week of March (11 - 15 March 2024)



Program Wise Data
11th - 15th March
ProgramReviewsSampleErrorQuality rate
Previous Week Quality rate
MQL55350 per agent/week399.80%99.90%
Activations70950 per agent/week899.50%99.60%
Inquiries4,62450 per agent/week14298.70%98.70%
Total/Avg588615399.33%99.40%



Team Lead Wise Data
11th - 15th March
Team LeadSamplesErrorsError Rate
Vinay Tiwari971110.56%
Ishant Kurra896200.85%
Suresh Sengar643161.11%
Amya Srivastava1182321.12%
Sudarshan Abhijeet918221.18%
Arpit Arora479161.30%
Rohit Singh797361.89%
Total/Avg58861531.14%


For Agent Wise Data please find the attached Spreadsheet with more detailed quality numbers .


Observations : 
There are only 5 agents, who are on the border line of 94% and 95% , 39 Agents fall between 96 - 98 %, wherein everyone else is trending at more than 99%.

Feel free to reach out to me for more clarity.
Thank you





--
Regards,

•  Shweta Priya

•  Quality Assurance Specialist

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Ramcharan Rajamohan

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Mar 19, 2024, 9:23:08 AM3/19/24
to ajak...@googleoperationscenter.com, gocclou...@googlegroups.com, Harsh Vardhan, Vikas Wadhwa, Suresh Sengar, Rohit Singh, Ishant Kurra, Amya Srivastava, Vinay Tiwari, Shweta Priya, Sudarshan Abhijeet, Prarthana Jaiswal, Arpit Arora
Hello Anil,

Thank you for following up! 

Yes, the above scores are based on the Old Framework audits. 

Regards,


Ramcharan Rajamohan

Quality Assurance Lead CM & Sucba

ramc...@googleoperationscenter.com



On Tue, Mar 19, 2024 at 3:52 PM Anil Jakhmola <ajak...@googleoperationscenter.com> wrote:
Hi Ram,

Checking if the above scores are per OLD QC framework ?

Regards
Anil

Vikash Delour

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Mar 26, 2024, 9:14:51 AM3/26/24
to Rohit Singh, Ishant Kurra, Amya Srivastava, Vinay Tiwari, Sudarshan Abhijeet, Arpit Arora, Suresh Sengar, ajak...@googleoperationscenter.com, Harsh Vardhan, Vikas Wadhwa, Prarthana Jaiswal, gocclou...@googlegroups.com
Hi Leads,

Hope you are doing well !!

Please find the detailed Quality insights for third week of March (18th - 22nd March 2024)

Program Wise Data
18th - 22nd March
ProgramReviewsSample ErrorQuality ratePrevious Week Quality rate
MQL451
50 per agent/week0100.00%
99.80%
Activations32550 per agent/week299.80%99.50%
Inquiries407450 per agent/week9699.00%98.70%


Team Lead Wise Data
18th - 22nd March
Team LeadSamplesErrorsError Rate
Vinay Tiwari914100.46%
Ishant Kurra681140.77%
Suresh Sengar626221.29%
Amya Srivastava827160.88%
Sudarshan Abhijeet759140.77%
Arpit Arora32971.40%
Rohit Singh714150.91%



For Agent Wise Data please find the attached Spreadsheet with more detailed quality numbers .


Observations:

- There are only 2 agents who are on the borderline of 94% and 95%.
- 40 Agents fall between 96% to 98%.
- Everyone else is trending at more than 99%.


Feel free to reach out to me for more clarity.

Thanks,
Vikash Delour

To view this discussion on the web visit https://groups.google.com/d/msgid/goccloud-qateam/CAKMsR2xfX2K5v2UXmg%2B%2BwCmDCc%2B5-hfmpN%2BZ4un5jJkA508HtA%40mail.gmail.com.

Kartik Luthra

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Apr 2, 2024, 5:18:38 AM4/2/24
to Rohit Singh, Ishant Kurra, Amya Srivastava, Vinay Tiwari, Sudarshan Abhijeet, Arpit Arora, Suresh Sengar, Anil Jakhmola, Harsh Vardhan, Vikas Wadhwa, Prarthana Jaiswal, gocclou...@googlegroups.com
Hi Leads,

Hope you are doing well !!

Please find the detailed Quality insights for Fourth week of March (25th - 29th March 2024)

Program Wise Data
25th - 29th March
ProgramReviewsSample ErrorQuality rate
MQL138
50 per agent/week0100.00%
Activations36
50 per agent/week0100.00%
Inquiries211550 per agent/week10694.99%


TL Wise Data
25th - 29th March
Team Leads# Samples# ErrorsError Rate
amyas331278.16%
rohisingh411276.57%
ikurra19994.52%
sabhijeet432194.40%
arpitarora11765.13%
sengars351133.70%
vinayduttt44851.12%


For Agent Wise Data please find the attached Spreadsheet with more detailed quality numbers .

Observations:
- Working days were 26th March to 28th March 2024
- There are  16 agents who fall under  80% and 95%.
- 30 Agents fall between 96% to 98%.

- Everyone else is trending at more than 99%.


Feel free to reach out to me for more clarity.

Thanks & Regards

Kartik Luthra



To view this discussion on the web visit https://groups.google.com/d/msgid/goccloud-qateam/CAC_P4K1_zJC8kiD%3DOoY-bx9SgaLMF2PTEspYhy6yc1HBYQoc0Q%40mail.gmail.com.

Rajesh Kumar

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Apr 8, 2024, 9:55:08 AM4/8/24
to Rohit Singh, Amya Srivastava, Ishant Kurra, Vinay Tiwari, Sudarshan Abhijeet, Suresh Sengar, Vikas Wadhwa, Prarthana Jaiswal, gocclou...@googlegroups.com, Ramcharan Rajamohan, Arpit Arora, Anil Jakhmola, Harsh Vardhan
Hi Leads,

Hope you are doing well !!

Please find the detailed Quality insights for the First week of April. (1st - 5th April 2024)

Program Wise Data
1st - 5th April
ProgramReviewsSample ErrorQuality rate
MQL17350 per agent/week199.70%
Activations63
50 per agent/week0100.00%
Inquiries265050 per agent/week18697.10%


TL Wise Data
1st - 5th April
Team Leads# Samples# ErrorsError Rate
rohisingh582332.70%
arpitarora15340.86%
ikurra46980.69%
amyas537321.94%
sabhijeet444415.78%
sengars341395.20%
vinayduttt360303.45%

For Agent Wise Data please find the trix with more detailed quality numbers .

Observations: -

* Working days were 1st - 5th April 2024.
* There are 21 agents who fall under 80% and 95% .
* 38 Agents fall between 96% to 98% .
* Everyone else is trending at more than 99% .

Let me know if you have any questions.

Thanks!
Rajesh

To view this discussion on the web visit https://groups.google.com/d/msgid/goccloud-qateam/CAEUwhDEMYu%3DCSqO4qAAVOM2csVSOaeadUXPjUuCgSwhHW10vbA%40mail.gmail.com.

Vikash Delour

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Apr 18, 2024, 10:16:02 AM4/18/24
to Rohit Singh, Amya Srivastava, Ishant Kurra, Vinay Tiwari, Sudarshan Abhijeet, Suresh Sengar, Arpit Arora, Vikas Wadhwa, Prarthana Jaiswal, gocclou...@googlegroups.com, Ramcharan Rajamohan, Anil Jakhmola, Harsh Vardhan
Hi Leads,

Hope you are doing well !!

Please find the detailed Quality insights for the First week of April. (8th - 12th April 2024)

Program Wise Data
8th - 12th April 2024
ProgramReviewsSampleErrorQuality ratePrevious Week Quality rate
MQL22250 per agent/week199.90%99.70%
Activations050 per agent/week0--
Inquiries4,81450 per agent/week24998.10%97.10%


Team Lead Wise Data
8th - 12th April 2024
Team LeadSamplesErrorsError Rate
Vinay Tiwari745201.06%
Ishant Kurra681201.36%
Suresh Sengar769432.18%
Amya Srivastava716512.65%
Sudarshan Abhijeet817864.16%
Arpit Arora497110.65%
Rohit Singh811190.86%

For Agent Wise Data please find the trix with more detailed quality numbers .

Observations: -

* Working days were 8th - 12th April 2024.
* There are 10 agents who fall under 80% and 95% .
* 40 Agents fall between 96% to 98% .

* Everyone else is trending at more than 99% .

Let me know if you have any questions.

Thanks,
Vikash Delour

To view this discussion on the web visit https://groups.google.com/d/msgid/goccloud-qateam/CAFmA0%2BdsXaDL1U-fswcx6t-s9GrswUSkVw8bMh476fDkQnwF2Q%40mail.gmail.com.

Monica Kale

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Apr 23, 2024, 4:38:24 AM4/23/24
to Rohit Singh, Suresh Sengar, Arpit Arora, Amya Srivastava, Sudarshan Abhijeet, Ishant Kurra, Vinay Tiwari, Ramcharan Rajamohan, Vikas Wadhwa, Prarthana Jaiswal, gocclou...@googlegroups.com, Anil Jakhmola, Harsh Vardhan
Hi Team,

Hope you are doing well!!

Please find the detailed Quality insight report for 15th - 19th April 2024

Program Wise Data
15th - 19th April
ProgramReviewsSample ErrorQuality rate
Previous week quality rate
MQL36150 per agent/week599.50%99.90%
Activations31
50 per agent/week0100.00%
-
Inquiries753250 per agent/week22198.80%98.10%

Team Wise Data
15th - 19th April
Team Leads# Samples# ErrorsError Rate
amyas538173.16
arpitarora433112.54
ikurra53061.13
rohisingh587162.73
sabhijeet833313.72
sengars773202.59
vinayduttt731141.92
Total Avg63216.42.54


For agent-wise data, please find the attached sheet with more detailed quality numbers.


Observations : 


  • The overall quality for the week 15-19th April is 98.8%
  • There are 2 agents in the bottom quartile, 35 agents between 95-98% rest everyone is above 99%
  • QA’s have started with the refresher sessions for the agents who did not quality the New framework PKT


Feel free to reach out to me if you have any questions.


Thank You

Monica Kale



To view this discussion on the web visit https://groups.google.com/d/msgid/goccloud-qateam/CAC_P4K0W%2B0NNxmKb3-aHzitjjpCTTA2e5D7CUaTn6_%3DO7s5Pgw%40mail.gmail.com.

Vaibhav Goyal

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Apr 30, 2024, 5:29:38 AM4/30/24
to Rohit Singh, Suresh Sengar, Arpit Arora, Amya Srivastava, Sudarshan Abhijeet, Ishant Kurra, Vinay Tiwari, Anil Jakhmola, Harsh Vardhan, Ramcharan Rajamohan, Vikas Wadhwa, Prarthana Jaiswal, gocclou...@googlegroups.com
Hi Leads,

I hope you are doing well.

Please find the detailed quality insights for 22nd to 26th of April.

Program Wise Data
22nd - 26th April
ProgramReviewsSample ErrorQuality ratePrevious week quality rate
MQL197
50 per agent/week0100.00%
99.50%
Activations129
50 per agent/week0100.00%
100.00%
Inquiries590750 per agent/week24598.30%98.80%

TL Wise Data
22nd - 26th April
Team Leads# Samples# ErrorsError Rate
amyas887421.86%
arpitarora636150.80%
ikurra842211.05%
rohisingh836191.02%
sabhijeet934593.06%
sengars1176652.04%
vinayduttt922240.98%


For agent-wise data, please find the attached Sheet with more detailed quality numbers.

Observations :

There are 4 agents within 95% and 22 agents fall between 95% - 98%, where everyone else is trending at more than 98%


Feel free to reach out to me if you have any questions.

Thank You
Vaibhav Goyal

To view this discussion on the web visit https://groups.google.com/d/msgid/goccloud-qateam/CAAskvykaCwaR8zKymNVcPsQzxx1b-guBBRiCcMgcutxSc5CwxQ%40mail.gmail.com.

Sumi Devi

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May 6, 2024, 10:35:09 AM5/6/24
to Amya Srivastava, Arpit Arora, Ishant Kurra, Rohit Singh, Sudarshan Abhijeet, Suresh Sengar, Vinay Tiwari, Ramcharan Rajamohan, Vikas Wadhwa, Harsh Vardhan, Anil Jakhmola, Prarthana Jaiswal, gocclou...@googlegroups.com
Hi Leads,

Hope this email finds you well.

Please find the detailed Quality insights from 29th of April to 3rd of May 2024 : 

Workflow Wise Data
29th April - 3rd May
Workflow
ReviewsSample ErrorQuality ratePrevious week quality rate
MQL140
50 per agent/week0100.00%100.00%
Activations284
50 per agent/week0100.00%100.00%
Inquiries393250 per agent/week16598.1 %98.30%

Lead Wise Data
29th April - 3rd May
Team Leads# Samples# ErrorsError Rate
amyas617352.57%
arpitarora48380.66%
ikurra590141.08%
rohisingh474131.08%
sabhijeet526302.85%
sengars820371.65%
vinayduttt638151.04%


For Agent Wise Data please find the attached Spreadsheet with detailed quality numbers .

Observations:
- There are 6 agents who fall below 95% and 1 agent falls below 90%.
- 34 agents fall between 96% to 98%.
- Everyone else is trending at more than 99%.
- No changes observed between this week & previous week quality rate.


Feel free to reach out for any clarity.

Best Regards,
Sumi



Gargi Katiyar

unread,
May 15, 2024, 5:50:59 AM5/15/24
to Anil Jakhmola, Harsh Vardhan, Vikas Wadhwa, Suresh Sengar, Rohit Singh, Ishant Kurra, Amya Srivastava, Vinay Tiwari, Sudarshan Abhijeet, Prarthana Jaiswal, Rohit Dhiman, Arpit Arora, Ramcharan Rajamohan, gocclou...@googlegroups.com
Hi Leads,
Hope you are doing well !!

Please find the detailed Quality insights for the week of May 05' 2024.

Program Wise Data

Program
05/05
# Reviews# Sample# ErrorQuality rate
Activations66950 per agent/week26499.70%
Inquiries556350 per agent/week598.00%
MQL178
50 per agent/week0100.00%

image.pngimage.png

Agent Trend

  • There are 13 DMAs, who fall in the Bottom-Quartile.

  • There are 60 DMAs, who fall in the Mid-Quartile.

  • There are 21 DMAs, who fall in the Top-Quartile.

Bottom Quartile (BQ): Less than 97%

Mid-Quartile (MQ): Between 97%-99%

05/05
Task Owner# Reviews# ErrorsError (%)Quality Rate
pritampatra601913.83%86.17%
aasthagulati701711.43%88.57%
priyankabain80169.12%90.88%
arshadumar5098.40%91.60%
jhaankit90146.78%93.22%
shivanisinghhh66106.52%93.48%
sheejavarghese79115.82%94.18%
bijalwan80105.00%95.00%
pshrivastav6053.83%96.17%
kavitarani7063.43%96.57%
mnesar4743.40%96.60%
garimave7043.29%96.71%
mrityunjay5343.02%96.98%
ayushibisht8063.00%97.00%
dipikajain8063.00%97.00%
kumarhar7062.86%97.14%
kajalsuneja7552.80%97.20%
For a detailed report of all the agents, please click here

TL Wise Data

Team Leads
05/05
# Samples# ErrorsError Rate
Amya Srivastava1066746.94%
Arpit Arora609233.78%
Ishant Kurra899121.33%
Rohit Singh964363.73%
Sudarshan Abhijeet971464.74%
Suresh Sengar978565.73%
Vinay Tiwari923222.38%

image.png

Error Analysis
image.png
For detailed Error Analysis click here

Feel free to reach out for issues or findings.

Thanks
Gargi Katiyar

On Tue, Jan 9, 2024 at 4:40 PM Gargi Katiyar <gkat...@googleoperationscenter.com> wrote:

Gargi Katiyar

unread,
May 15, 2024, 5:54:37 AM5/15/24
to Anil Jakhmola, Harsh Vardhan, Vikas Wadhwa, Suresh Sengar, Rohit Singh, Ishant Kurra, Amya Srivastava, Vinay Tiwari, Sudarshan Abhijeet, Prarthana Jaiswal, Rohit Dhiman, Arpit Arora, Ramcharan Rajamohan, gocclou...@googlegroups.com
Hi Leads,
Hope you are doing well !!

Please find the detailed Quality insights for the week of May 05' 2024.

Program Wise Data

Program
05/05
# Reviews# Sample# ErrorQuality rate
Activations66950 per agent/week
599.70%
Inquiries556350 per agent/week
264
98.00%

Monica Kale

unread,
May 23, 2024, 10:32:07 PM5/23/24
to Suresh Sengar, Ramcharan Rajamohan, Rohit Singh, Vinay Tiwari, Amya Srivastava, Ishant Kurra, Arpit Arora, Sudarshan Abhijeet, Anil Jakhmola, Harsh Vardhan, Vikas Wadhwa, Prarthana Jaiswal, Rohit Dhiman, gocclou...@googlegroups.com
Hi Team,

Hope you are doing well!!

Please find the detailed Quality insight report for 13th - 17th May 2024

Program Wise Data
13th - 17th May
ProgramReviewsSample ErrorQuality rate
MQL205
50 per agent/week0100.00%
Activations272
50 per agent/week199.90%
Inquiries615150 per agent/week26898.20%

TL wise
TLSUM of # ReviewsSUM of # ErrorsError Percentage
amyas1174806.81
arpitarora549173.10
ikurra750162.13
rohisingh1018201.96
sabhijeet1135544.76
sengars1047595.64
vinayduttt955232.41
Avg Total947383.83


For agent-wise data, please find the attached sheet with more detailed quality numbers.


Observations : 

  • The overall quality for the week 13th - 17th May is 98.4%
  • There are 14 agents with less than 97%, 35 agents between 97-98% rest everyone is above 99%
  • QA’s have started taking the re-test for the ones who did not quality the New framework PKT

Feel free to reach out to me if you have any questions.


Thank You

Monica Kale

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Vikash Delour

unread,
May 27, 2024, 7:50:35 AM5/27/24
to Suresh Sengar, Rohit Singh, Vinay Tiwari, Ishant Kurra, Amya Srivastava, Arpit Arora, Sudarshan Abhijeet, Ramcharan Rajamohan, Anil Jakhmola, Harsh Vardhan, Vikas Wadhwa, Prarthana Jaiswal, Rohit Dhiman, gocclou...@googlegroups.com
Hi Leads,

I hope you are doing well.

Please find the detailed quality insights for 20th to 24th of May 2024. 

Program Wise Data
20th - 24th May
ProgramReviewsSample ErrorQuality rate
Previous Week Quality rate
MQL378
50 per agent/week0100.00%
100.00%
Activations29450 per agent/week798.90%99.90%
Inquiries5,91450 per agent/week26098.10%98.20%

Team Lead Wise Data
20th - 24th May
Team LeadSamplesErrorsError Rate
Vinay Tiwari920190.73%
Ishant Kurra804140.75%
Suresh Sengar1037511.99%
Amya Srivastava1014542.77%
Sudarshan Abhijeet1151963.35%
Arpit Arora651170.84%
Rohit Singh1009160.53%

For agent-wise data, please find the attached Sheet with more detailed quality numbers.


Observations :

There are 10 agents within 95% and 32 agents fall between 96 - 98%, where everyone else is trending at more than 99%


Feel free to reach out to me if you have any questions.

Thank You
Vikash Delour

To view this discussion on the web visit https://groups.google.com/d/msgid/goccloud-qateam/CAAskvyko5RdnQZfaq2uV0Z5uSZpD1xZZKwkxsXRYU66TMjvsDw%40mail.gmail.com.

Kartik Luthra

unread,
Jun 5, 2024, 5:37:34 AM6/5/24
to Suresh Sengar, Rohit Singh, Vinay Tiwari, Ishant Kurra, Amya Srivastava, Arpit Arora, Sudarshan Abhijeet, Ramcharan Rajamohan, Anil Jakhmola, Harsh Vardhan, Vikas Wadhwa, Prarthana Jaiswal, gocclou...@googlegroups.com
Hi Leads,

I hope you are doing well.

Please find the detailed quality insights for 27th to 31st of May 2024.

Program Wise Data
27th to 31st May
ProgramReviewsSample ErrorQuality ratePrevious Week Quality rate
MQL218
50 per agent/week0100.00%100.00%
Activations40850 per agent/week598.77%98.90%
Inquiries5,67950 per agent/week28395.02%98.10%


Team Lead Wise Data
27th to 31st May
Team LeadSamplesErrorsError Rate
Vinay Tiwari805141.74%
Ishant Kurra670213.13%
Suresh Sengar1065524.88%
Amya Srivastava882576.46%
Sudarshan Abhijeet1036666.37%
Arpit Arora883525.89%
Rohit Singh964262.70%


For agent-wise data, please find the attached Sheet with more detailed quality numbers.


Observations :

There are 13 agents within 95% and 35 agents fall between 96 - 98%, where everyone else is trending at more than 99%


Feel free to reach out to me if you have any questions.

Thank you

Kartik Luthra


 

Rajesh Kumar

unread,
Jun 10, 2024, 8:43:48 AM6/10/24
to Suresh Sengar, Rohit Singh, Vinay Tiwari, Ishant Kurra, Amya Srivastava, Arpit Arora, Sudarshan Abhijeet, Ramcharan Rajamohan, Anil Jakhmola, Harsh Vardhan, Vikas Wadhwa, Prarthana Jaiswal, gocclou...@googlegroups.com
Hi Leads,

I hope you are doing well.

Please find the detailed quality insights for 3rd to 7th June 2024.

Program Wise Data
3rd - 7th June
ProgramReviewsSample ErrorQuality rate
MQL20650 per agent/week
299.70%
Activations8650 per agent/week199.40%
Inquiries602950 per agent/week25298.20%


TL Wise Data
3rd - 7th June
Team Leads
# Samples# ErrorsError Rate
amyas874352.03%
arpitarora922562.20%
ikurra922251.09%
rohisingh890170.73%
sabhijeet938532.08%
sengars958431.80%
vinayduttt817261.26%

Please find the attached agent-wise trix with more detailed quality numbers.

Observations : 

* There are 5 agents within 95% 
* 38 agents fall between 96 - 98%
* where everyone else is trending at more than 99%

Let me know if you have any questions.

Thanks,
Rajesh


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Devendra Singh

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Jun 17, 2024, 12:23:22 PM6/17/24
to Suresh Sengar, Rohit Singh, Vinay Tiwari, Ishant Kurra, Amya Srivastava, Arpit Arora, Sudarshan Abhijeet, Ramcharan Rajamohan, Anil Jakhmola, Harsh Vardhan, Vikas Wadhwa, Prarthana Jaiswal, gocclou...@googlegroups.com
Hi Lead,

I hope you are doing great.

Please find the detailed quality insights for 10th to 14th June 2024.

Program Wise Data
3rd - 7th June
ProgramReviewsSampleErrorQuality rate
Activations19750 per agent/week197.70%
Inquiries598350 per agent/week31897.80%

TL Wise Data
3rd - 7th June
Team Leads# Samples# ErrorsError Rate
amyas9886498.34%
arpitarora9535598.17%
ikurra8932397.95%
rohisingh7923996.99%
sabhijeet8873999.16%
sengars8867598.04%
vinayduttt7812497.16%

Observations : 
  • 16 agents are trending at 100%.
  • 10 agents are trending between 92% to 95%.
  • 1 agent is trending at 75%
  • 38 agents fall between 96% - 98%.
  • Everyone else is trending at more than 99%.
Please let me know if you have any questions or require further information.

Regards,
Devendra



Devendra Singh

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Jun 17, 2024, 12:30:25 PM6/17/24
to Suresh Sengar, Rohit Singh, Vinay Tiwari, Ishant Kurra, Amya Srivastava, Arpit Arora, Sudarshan Abhijeet, Ramcharan Rajamohan, Anil Jakhmola, Harsh Vardhan, Vikas Wadhwa, Prarthana Jaiswal, gocclou...@googlegroups.com
Hi Leads,

Devendra Singh

unread,
Jun 18, 2024, 3:07:31 AM6/18/24
to Suresh Sengar, Rohit Singh, Vinay Tiwari, Ishant Kurra, Amya Srivastava, Arpit Arora, Sudarshan Abhijeet, Ramcharan Rajamohan, Anil Jakhmola, Harsh Vardhan, Vikas Wadhwa, Prarthana Jaiswal, gocclou...@googlegroups.com
Hi Leads,

I hope you are doing great.

Please find the detailed quality insights for 10th to 14th June 2024.

Program Wise Data
3rd - 7th June
ProgramReviewsSampleErrorQuality rate
Activations19750 per agent/week197.70%
Inquiries598350 per agent/week31897.80%

TL Wise Data
3rd - 7th June
Team Leads
# Sample# ErrorQuality rate

Devendra Singh

unread,
Jun 18, 2024, 5:11:47 AM6/18/24
to ajak...@googleoperationscenter.com, Suresh Sengar, Rohit Singh, Vinay Tiwari, Ishant Kurra, Amya Srivastava, Arpit Arora, Sudarshan Abhijeet, Ramcharan Rajamohan, Harsh Vardhan, Vikas Wadhwa, Prarthana Jaiswal, gocclou...@googlegroups.com
Hi Anil,

I have updated the correct numbers in the respective columns. Please review the updated matrix.

Thanks,
Devendra

On Tue, Jun 18, 2024 at 2:21 PM Anil Jakhmola <ajak...@googleoperationscenter.com> wrote:
Hi Devender,

Thanks for sharing the report. These are helpful to know the team performance !

Quick Question - I see the errors being 0 for the people marked in Red. Am I missing anything here ?

image.png

Thanks for the support !

Regards
Anil 

Shweta Priya

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Jun 26, 2024, 10:36:02 AM6/26/24
to Suresh Sengar, Rohit Singh, Vinay Tiwari, Arpit Arora, Amya Srivastava, Ishant Kurra, Sudarshan Abhijeet, Ramcharan Rajamohan, Anil Jakhmola, Harsh Vardhan, Vikas Wadhwa, Prarthana Jaiswal, gocclou...@googlegroups.com
Hi Leads,

I hope you are doing well.

Please find the detailed quality insights for 17th to 21st June 2024.

Program Wise Data
17th - 21st June
ProgramReviewsSampleErrorQuality ratePrevious Week Quality rate
MQL
050 per agent/week0
-%-%
Activations198
50 per agent/week199.70%
99.70%
Inquiries5,91050 per agent/week18298.70%97.80%
Total/Avg610818399.20%98.75%


Team Lead Wise Data
17th - 21st June
Team LeadSamplesErrorsError Rate
Amya Srivastava1198572.39%
Sudarshan Abhijeet979311.51%
Rohit Singh896241.18%
Arpit Arora508161.07%
Vinay Tiwari916260.98%
Ishant Kurra710150.77%
Suresh Sengar901140.72%
Total/Avg61081831.23%


For agent-wise data, please find the attached Sheet with more detailed quality numbers.


Observations :

* One Agent is trending on 84.55% .
* There are 4 agents within 95% and 33 agents fall between 96 - 98%, where everyone else is trending at more than 99%


Feel free to reach out to me if you have any questions.

--
Regards,

•  Shweta Priya

•  Quality Assurance Specialist

On Wed, Jun 5, 2024 at 3:07 PM Kartik Luthra <kar...@googleoperationscenter.com> wrote:
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Shweta Priya

unread,
Jun 26, 2024, 10:40:39 AM6/26/24
to Suresh Sengar, Rohit Singh, Vinay Tiwari, Arpit Arora, Amya Srivastava, Ishant Kurra, Sudarshan Abhijeet, Ramcharan Rajamohan, Anil Jakhmola, Harsh Vardhan, Vikas Wadhwa, Prarthana Jaiswal, gocclou...@googlegroups.com
Hi Leads,

I hope you are doing well.

Please find the detailed quality insights for 17th to 21st June 2024.

Program Wise Data
17th - 21st June
ProgramReviewsSampleErrorQuality ratePrevious Week Quality rate
MQL050 per agent/week0-%-%
Activations1198

Vaibhav Goyal

unread,
Jul 1, 2024, 9:09:19 AM7/1/24
to Ramcharan Rajamohan, Suresh Sengar, Rohit Singh, Vinay Tiwari, Arpit Arora, Amya Srivastava, Ishant Kurra, Sudarshan Abhijeet, Anil Jakhmola, Harsh Vardhan, Vikas Wadhwa, Prarthana Jaiswal, gocclou...@googlegroups.com
Hi Leads,

I hope you are doing well.

Please find the detailed quality insights for 24th - 28th June 2024.

Program Wise Data
24th - 28th June
ProgramReviewsSample ErrorQuality rate
MQL164
50 per agent/week0-%
Activations186
50 per agent/week199.70%
Inquiries5,84350 per agent/week24798.70%
Total/Avg619324899.20%


Team Lead Wise Data
24th - 28th June
Team LeadSamplesErrorsError Rate
Amya Srivastava8555197.40%
Sudarshan Abhijeet9125297.70%
Arpit Arora7814098.00%
Suresh Sengar10454498.20%
Rohit Singh7932498.70%
Ishant Kurra9472399.00%
Vinay Tiwari8601499.40%
Total/Avg619324898.30%






For agent-wise data, please find the attached Sheet with more detailed quality numbers.


Observations :

* One Agent is trending on 30% .
* There are 9 agents within 95% and 18 agents fall between 96 - 98%, where everyone else is trending at more than 98%


Feel free to reach out to me if you have any questions.

Regards
Vaibhav Goyal


Vaibhav Goyal

unread,
Jul 1, 2024, 9:21:16 AM7/1/24
to Ramcharan Rajamohan, Suresh Sengar, Rohit Singh, Vinay Tiwari, Arpit Arora, Amya Srivastava, Ishant Kurra, Sudarshan Abhijeet, Anil Jakhmola, Harsh Vardhan, Vikas Wadhwa, Prarthana Jaiswal, gocclou...@googlegroups.com
Hi Leads,

Ignore the last email.
24th - 28th June 2024.

Sumi Devi

unread,
Jul 9, 2024, 3:20:37 AM7/9/24
to Ramcharan Rajamohan, Suresh Sengar, Rohit Singh, Vinay Tiwari, Arpit Arora, Amya Srivastava, Ishant Kurra, Sudarshan Abhijeet, Anil Jakhmola, Harsh Vardhan, Vikas Wadhwa, Prarthana Jaiswal, gocclou...@googlegroups.com
Hi Leads,

Hope this email finds you well.

Please find the detailed quality insights for the 1st week of July 2024 -

Workflow Wise Data
1st to 5th of July
ProgramReviewsSample Error %Quality rate
MQL34450 per agent/week0.00%100%
Activations8150 per agent/week0.00%100%
Inquiries4,74450 per agent/week2.12%97.90%
Total/Avg51692.12%99.30%

Team Lead Wise Data
1st to 5th of July
Team LeadSamplesErrors Error Rate
Amya Srivastava842372.26%
Sudarshan Abhijeet600382.40%
Arpit Arora818261.32%
Suresh Sengar713231.36%
Rohit Singh583241.46%
Ishant Kurra881511.97%
Vinay Tiwari732382.52%
Total/Avg51692371.90%


For agent-wise data, please find the attached spreadsheet with more detailed numbers


Observations : 

There is only 1 agent who falls below 90%, 13 agents are between 90% to 95%, 35 agents are within 96 to 98%, where everyone else is trending at more than 99%

Feel free to reach out for any questions.


Best Regards,
Sumi

To view this discussion on the web visit https://groups.google.com/d/msgid/goccloud-qateam/CALKQkpsX_Z_e_HR%2BQnN%3DwDMQJ1y1CV-CJ_-Xk1daYz6mBE9%3Dgg%40mail.gmail.com.

Gargi Katiyar

unread,
Jul 24, 2024, 7:03:37 AM7/24/24
to Anil Jakhmola, Harsh Vardhan, Vikas Wadhwa, Suresh Sengar, Rohit Singh, Ishant Kurra, Amya Srivastava, Vinay Tiwari, Sudarshan Abhijeet, Prarthana Jaiswal, Rohit Dhiman, Arpit Arora, Ramcharan Rajamohan, gocclou...@googlegroups.com

Hi Leads,
Hope you are doing well !!

Please find the detailed Quality insights for the week of 07/07 and 07/14 '2024.

Program Wise Data

Program
07/07
Program
07/14
# Reviews# Sample# ErrorQuality rate# Reviews# Sample# ErrorQuality rate
Activations260
50 per agent/week0100.00%
Activations3650 per agent/week
397.50%
Inquiries502750 per agent/week28197.70%Inquiries549350 per agent/week22898.20%
MQL380
50 per agent/week0100.00%
MQL60550 per agent/week699.60%

Agent Trend

  • There are 22 DMAs, who fall in the Bottom-Quartile in the week of 07/07 and 19 DMAs in the week of 07/14.

  • There are 54 DMAs, who fall in the Mid-Quartile in the week of 07/07 and 07/14.

  • There are 22 DMAs, who fall in the Top-Quartile in the week of 07/07 and 23 DMAs in the week of 07/14.

Bottom Quartile (BQ): Less than 97%

Mid-Quartile (MQ): Between 97%-99%

07/0707/14
Task Owner# Reviews# ErrorsError (%)Quality RateTask Owner# Reviews# ErrorsError (%)Quality Rate
jhaankit47910.43%89.57%jhaankit541211.30%88.70%
priyankabain60117.83%92.17%prakharverma4566.22%93.78%
meenalyadav4887.50%92.50%komalsin75106.13%93.87%
komalsin76126.97%93.03%qazihussain4555.78%94.22%
kumaribhawna2836.43%93.57%shivanisinghhh7595.20%94.80%
shivanisinghhh6696.21%93.79%shreyanshpeter4545.11%94.89%
utkarshsaxena3456.18%93.82%niveshnarayan7585.07%94.93%
dksharma4656.09%93.91%aasthagulati10394.66%95.34%
rapaul73105.62%94.38%kumarhar6264.52%95.48%
rupakshiarora6684.85%95.15%sripar98104.29%95.71%
aasthagulati4964.49%95.51%shavita4344.19%95.81%
sripar86124.42%95.58%mrityunjay7573.87%96.13%
prakharverma7584.00%96.00%shefaligarg4553.78%96.22%
mrityunjay8183.95%96.05%kumardwivedi6273.71%96.29%
tiwariarpita5453.89%96.11%priyankabain9593.68%96.32%
gaurishankar7573.87%96.13%atulgsharma6063.67%96.33%

For a detailed report of all the agents, please click here

TL Wise Data

Team Leads
07/07
Team Leads
07/14
# Samples# ErrorsError Rate# Samples# ErrorsError Rate
amyas814506.14%amyas911434.72%
arpitarora857505.83%arpitarora884394.41%
ikurra887434.85%ikurra753364.78%
rohisingh832313.73%rohisingh937282.99%
sabhijeet764364.71%sabhijeet802283.49%
sengars601233.83%sengars927242.59%
vinayduttt912485.26%vinayduttt920394.24%


image.pngimage.png

Error Analysis
image.pngimage.png
For detailed Error Analysis click here

Feel free to reach out for issues or findings.

Thanks
Gargi Katiyar

Monica Kale

unread,
Aug 2, 2024, 4:07:19 AM8/2/24
to Suresh Sengar, Rohit Singh, Sudarshan Abhijeet, Arpit Arora, Ishant Kurra, Vinay Tiwari, Amya Srivastava, Anil Jakhmola, Prarthana Jaiswal, Harsh Vardhan, Vikas Wadhwa, Ramcharan Rajamohan, gocclou...@googlegroups.com
Hi All,

Hope you are doing well!

Please find the detailed quality insights report for the week 7/21

Program Wise - 7/21/2024
Program
# Reviews# Sample# ErrorQuality rate
Activations12350 per agent/week199.80%
Inquiries557950 per agent/week28397.80%
MQL40050 per agent/week299.90%

Team Lead Wise - 7/21/2024
Team leadReviewsErrorsError Rate
amyas948596.22%
arpitarora957373.86%
ikurra804617.58%
rohisingh834384.55%
sabhijeet774364.65%
sengars893353.91%
vinayduttt892202.24%

For agent-wise data, please find the attached sheet with more detailed numbers

Observations : 

There are 22 agents below 97%, 11 agents are between 97%-98%, where everyone else is trending at more than 98%

Feel free to reach out for any questions.


Best Regards,
Monica

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Vikash Delour

unread,
Aug 12, 2024, 11:15:02 AM8/12/24
to Suresh Sengar, Rohit Singh, Sudarshan Abhijeet, Arpit Arora, Ishant Kurra, Vinay Tiwari, Amya Srivastava, Anil Jakhmola, Prarthana Jaiswal, Harsh Vardhan, Vikas Wadhwa, Ramcharan Rajamohan, gocclou...@googlegroups.com
Hi Leads,

Hope you are doing well !

Please find the detailed Quality insights for the week of 29th July and 5th August 2024.


Program Wise DataProgram Wise Data
5th August - 9th August29th July - 2nd August
ProgramReviewsSampleErrorQuality rateProgramReviewsSampleErrorQuality rate
MQL336
50 per agent/week0100.00%MQL
346
50 per agent/week0100.00%
Activations15250 per agent/week299.47%Activations11850 per agent/week398.73%
Inquiries5,49150 per agent/week17098.74%Inquiries5,79050 per agent/week23698.36%



Team Lead Wise DataTeam Lead Wise Data
5th August - 9th August29th July - 2nd August
Team LeadSamplesErrorsError Rate
Team LeadSamplesErrorsError Rate
Vinay Tiwari861170.81%Vinay Tiwari942190.70%
Ishant Kurra877211.00%Ishant Kurra1024652.50%
Suresh Sengar924251.01%Suresh Sengar932220.96%
Amya Srivastava769291.57%Amya Srivastava707362.20%
Sudarshan Abhijeet713201.10%Sudarshan Abhijeet805210.95%
Arpit Arora891231.17%Arpit Arora1014421.66%
Rohit Singh944371.53%Rohit Singh830341.42%


For agent-wise data, please find the attached sheets for August 5–9 and July 29–August 2 with more detailed numbers.

Observations :
  • For the week of August 5th to 9th, there are only 4 agents who are on the border line of 95%, and 39 agents fall between 96% and 98%, while everyone else is trending at more than 99%.
  • For the week of July 29–August 2, there are only 9 agents who are on the border line of 95%, and 38 agents fall between 96% and 98%, while everyone else is trending at more than 99%.
Feel free to reach out for any questions.


Best Regards,
Vikash Delour

Kartik Luthra

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Aug 22, 2024, 4:03:09 AM8/22/24
to Suresh Sengar, Rohit Singh, Sudarshan Abhijeet, Arpit Arora, Ishant Kurra, Vinay Tiwari, Amya Srivastava, Anil Jakhmola, Prarthana Jaiswal, Harsh Vardhan, Vikas Wadhwa, Ramcharan Rajamohan, gocclou...@googlegroups.com
Hi Leads,

Hope you are doing well !

Please find the detailed Quality insights for the week from 12th August to 16th August 2024.


Program Wise Data
12th August - 16th August
ProgramReviewsSample ErrorQuality rate
MQL317
50 per agent/week0100.00%
Activations
050 per agent/week0
-
Inquiries3,93250 per agent/week
13696.54%


Team Lead Wise Data
12th August - 16th August
Team LeadSamplesErrorsError Rate
Vinay Tiwari54961.09%
Ishant Kurra609274.43%
Suresh Sengar667192.85%
Amya Srivastava601213.49%
Sudarshan Abhijeet488153.07%
Arpit Arora735314.22%
Rohit Singh600172.83%

For agent-wise data, please find the attached sheets with more detailed numbers

Observations : 

There are 9 agents below 97%, 34 agents are between 97%-98%, where everyone else is trending at and  more than 99%
 
Public Holiday on 15th August 2024

Feel free to reach out for any questions.

Regards

Kartik Luthra





                                                                                                                                                


Devendra Singh

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Sep 2, 2024, 6:50:45 AM9/2/24
to Suresh Sengar, Rohit Singh, Sudarshan Abhijeet, Arpit Arora, Ishant Kurra, Vinay Tiwari, Amya Srivastava, Anil Jakhmola, Prarthana Jaiswal, Harsh Vardhan, Vikas Wadhwa, Ramcharan Rajamohan, gocclou...@googlegroups.com

Hello Leads,


I hope you are doing well.


Please find the detailed quality insights for the week of August 26th to August 30th, 2024.


Program Wise Data
26th August - 30th August
ProgramReviewsSample ErrorQuality rate
MQL381
50 per agent/week0100.00%
Activations41
50 per agent/week0100.00%
Inquiries5,50050 per agent/week13899.00%

Team Lead Wise Data
26th August - 30th August
Team LeadSamplesErrorsError Rate
Vinay Tiwari831231.04%
Ishant Kurra966190.87%
Suresh Sengar878130.65%
Amya Srivastava827171.01%
Sudarshan Abhijeet834160.68%
Arpit Arora795221.08%
Rohit Singh791281.25%

For agent-wise data, please refer to the attached sheet for more detailed numbers.


Observations:


There are 6 agents below 97%, 30 agents are between 97%-98%, while everyone else is trending at and more than 99%.


Please do not hesitate to contact me if you have any questions or concerns.


Thank you,

Devendra


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