Scorecard- Shivam Azad

[Monica Kale]

Hi Shivam,

Here is your Performance Report for 1st Jan - 15th Jan -23.

		Quality	100.00%
Type of Errors			Tier	Number of Errors
Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found			1	0
Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Address, Addi. info etc.			2	0
Formatting Error			3	0
Incorrect Hashtag			4	0
Date	Project	Tier of Error	Categories	Comments/Screenshots
0	0	0	0	0
Areas of Improvement			Action Item	Feedback
Maintain the same quality going forward			1:1 , Refer docs,reach out in case of queries.	You are doing a fantastic job,keep up the good work and maintain the same quality score.Do check all the mandatory sources while processing a lead
Previous Quality Rate % Last 3 Cycles (15 days)
16-31 Dec			100.00%
1-15 Dec			99.10%
16-30 Nov			100.00%

Do let me know if you have any questions. 

Best, 

Monica.

[Monica Kale]

Hi Shivam,

Here is your Performance Report for 16th Jan - 31st Jan -23

Quality = 99%

Type of Errors

Tier

Number of Errors

Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found

1

2

Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Address, Addi. info etc.

2

0

Spelling mistake in website and domain, Company name mentioned in Address column

3

0

Date

Project

Tier of Error

Categories

Comments/Screenshots

1/20/2023	Inquiries	Tier 1	Not able to find DM	https://screenshot.googleplex.com/7sAABTPFvBeRv5n
1/27/2023	Inquiries	Tier 1	Valid account marked as Invalid	https://screenshot.googleplex.com/5tHXwVwE9UEU5pk

Areas of Improvement			Action Item	Feedback

Take care of the valid accounts, proper account search before marking as Account not found. DM search,Validation			Check all the mandatory sources for additional info. Feedback & 1:1 Sessions.	Research well for DM & account validation. Keep up the good work. Stay focused & aim for a 100% quality score.

Previous Quality Rate % Last 3 Cycles (15 days)

1-15 Jan

100.00%

16-31 Dec			100.00%
1-15 Dec			99.10%

Do let me know in case of any doubts. 

Best, 

Monica.

[Monica Kale]

Hi Shivam,

Here is your Performance Report for 1st Feb - 15th Feb -23

Quality = 100%

Type of Errors			Tier	Number of Errors
Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found			1	0
Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Address, Addi. info etc.			2	0

Spelling mistake in website and domain, Company name mentioned in Address column

3

0

Areas of Improvement			Action Item	Feedback

Maintain the same quality going forward. Check all the mandatory fields while updating the info.			Reach out /Refer documents in case of doubts	You have maintained the quality at 0 error rate, Keep up the good work Reach out in case of any help required.

Previous Quality Rate % Last 3 Cycles (15 days)

16-31 Jan

99.00%

1-15 Jan			100.00%
16-31 Dec			100.00%

Do let me know in case of any doubts. 

Best, 

Monica.

[Monica Kale]

Hi Shivam,

Quality = 100%

Here's your Performance Report for 16th of February to 28th of February 2023.

Type of Errors			Tier	Number of Errors
Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found			1	0
Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Address, Addi. info etc.			2	0
Spelling mistake in website and domain, Company name mentioned in Address column			3	0

Areas of Improvement			Action Item	Feedback

Data Scrubbing Fetching info from Zoominfo Team building activities			1:1 Feedback Refer documents	You are performing really well. Keep up the same approach. You have through process knowledge, try and impart the same with other team members.

Previous Quality Rate % Last 3 Cycles (15 days)

1-15 Feb

100.00%

16-31 Jan			99.00%
1-15 Jan			100.00%

Let me know in case of any queries. 

Best, 

Monica.

[Monica Kale]

Hi Shivam,

Here's your Performance Report for 1st March to 15th March 2023.

Quality = 100%

Type of Errors			Tier	Number of Errors
Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found			1	0
Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Address, Addi. info etc.			2	0
Spelling mistake in website and domain, Company name mentioned in Address column			3	0

Areas of Improvement			Action Item	Feedback

Data Scrubbing Fetching info from Zoominfo

1:1 Feedback Refer documents

Focus more on additional info which is easily available. You are well versed with the process knowledge and can easily switch between different workflows. Maintain the same quality in future.

Previous Quality Rate % Last 3 Cycles (15 days)

16-28 Feb

100.00%

1-15 Feb			100.00%
16-31 Jan			99.00%

Let me know in case of any queries.

Best, 

Monica.

[Monica Kale]

Hi Shivam,

Here's your Performance Report for 16th March to 31st March 2023

Quality = 100%

Type of Errors			Tier	Number of Errors
Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found			1	0
Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Address, Addi. info etc.			2	0
Spelling mistake in website and domain, Company name mentioned in Address column			3	0

Areas of Improvement			Action Item	Feedback

Data Scrubbing Fetching info from Zoominfo

1:1 Feedback Refer documents

You are performing really well. Keep up the same approach. You have through process knowledge, try and impart the same with other team members.

Previous Quality Rate % Last 3 Cycles (15 days)

1-15 Mar

100.00%

16-28 Feb			100.00%
1-15 Feb			100.00%

Sample Size = 57

Let me know in case of any queries. 

Best, 

Monica.

[Monica Kale]

Hi Shivam,

Here's your Performance Report for 1st April to 15th April 2023

Quality = 100%

Type of Errors			Tier	Number of Errors
Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found			1	0
Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Address, Addi. info etc.			2	0
Spelling mistake in website and domain, Company name mentioned in Address column			3	0

Areas of Improvement			Action Item	Feedback

Data Scrubbing Fetching info from Zoominfo

Recent updates Refer documents	Keep up the good work and the maintain the same quality going forward Also do not miss to update the info which is easily available

Previous Quality Rate % Last 3 Cycles (15 days)

16-31 Mar

100.00%

1-15 Mar			100.00%
16-28 Feb			100.00%

Sample Size = 90

Let me know in case of any queries. 

Best, 

Monica.

[Monica Kale]

Hi Shivam,

Here's your Performance Report for 16th April to 30th April 2023

Current Quality Rate			99.2%%
Number of samples			100

Type of Errors

Tier

Number of Errors

Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found

1

1

Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Address, Addi. info etc.

2

1

Spelling mistake in website and domain, Company name mentioned in Address column

3

0

Date

Project

Tier of Error

Categories

Comments/Screenshots

4/25/2023	Inquiry	Tier 1	Incorrect DM location	https://screenshot.googleplex.com/8EB6WmqpaFTWGk9
4/28/2023	Inquiry	Tier 2	Alternate email	https://screenshot.googleplex.com/6z7t5ecWW7GhnRh

Areas of Improvement			Action Item	Feedback

Data Scrubbing Fetching info from Zoominfo

Coaching/doubt Sessions. Best practice session.	Check for the correct DM´s location and provide the same. You are doing good in terms of DM validation. Don't miss to provide other email id and Direct no. if it is easily available on Zoominfo,website & linkedin.

Previous Quality Rate% v/s # of samples {Last 3 fortnight}
Date range			Quality rate	Number of samples
1-15 April			100.00%	90
16-31 Mar			100.00%	57
1-15 Mar			100.00%	90

Let me know in case of any queries. 

Best, 

Monica.

[Monica Kale]

Hi Shivam,

Here's your Performance Report for 1st May to 15th May 2023

Current Quality Rate			99.70%
Number of samples			90

Type of Errors			Tier	Number of Errors
Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found			1	0

Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Address, Addi. info etc.

2

1

Spelling mistake in website and domain, Company name mentioned in Address column

3

0

Date

Project

Tier of Error

Categories

Comments/Screenshots

5/9/2023

Inquiry

Tier 2

Alternate email

https://screenshot.googleplex.com/98rshoHuvmDyg96

Areas of Improvement			Action Item	Feedback

Data Scrubbing Fetching info from Zoominfo

Coaching/doubt Sessions

Don't miss to update mobile & direct no, if it is easily available on website & Zoominfo. Keep up the

good work. Stay focused & aim for a 100% quality score.

Previous Quality Rate% v/s # of samples {Last 3 fortnight}
Date range			Quality rate	Number of samples

16-30 April

99.20%

100

1-15 April			100.00%	90
16-31 Mar			100.00%	57

Let me know in case of any queries. 

Best, 

Monica.

[Monica Kale]

Hi Shivam,

Here's your Performance Report for 16th May to 31st May 2023

Current Quality Rate			99.50%
Number of samples			106

Type of Errors			Tier	Number of Errors
Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found			1	1

Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Address, Addi. info etc.

2

0

Spelling mistake in website and domain, Company name mentioned in Address column

3

0

Date

Project

Tier of Error

Categories

Comments/Screenshots

5/30/2023

Inquiry

Tier 1

Valid ac marked as invalid

https://screenshot.googleplex.com/9xESanU4MuSuX4

Areas of Improvement			Action Item	Feedback

Data Scrubbing

Coaching/doubt Sessions. Best practice session.

Doing good in terms of DM validation. Avoid minor errors. Do not be in a rush to verify account info. Overall good performance.

Previous Quality Rate% v/s # of samples {Last 3 fortnight}
Date range			Quality rate	Number of samples

1-15 May

99.70%

90

16-30 April			99.20%	100
1-15 April			100.00%	90

Let me know in case of any queries. 

Best, 

Monica.

[Monica Kale]

Hi Shivam,

Here's your Performance Report for 1st June to 15th June 2023

Current Quality Rate			100.00%
Number of samples			108

Type of Errors			Tier	Number of Errors
Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found			1	0
Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Address, Addi. info etc.			2	0
Spelling mistake in website and domain, Company name mentioned in Address column			3	0

Areas of Improvement			Action Item	Feedback

Data Scrubbing

Coaching/doubt Sessions. Best practice session.

Maintain a checklist to remember the Enrichment and Validation key points. Participate in brainstorming sessions and open discussions. Doing good in terms of quality.

Previous Quality Rate% v/s # of samples {Last 3 fortnight}
Date range			Quality rate	Number of samples

16 - 31 May

99.50%

106

1-15 May			99.70%	90
16-30 April			99.20%	100

Let me know in case of any queries. 

Best, 

Monica.

[Monica Kale]

Hi Shivam,

Here's your Performance Report for 16th June to 30th June 2023

Current Quality Rate					99.40%
Number of samples					96
Tier & Type of Errors			No. of Errors	Project	Error Categories	Comments/Screenshots	Date
Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found			0
Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Addi. info etc.			2	Inquiry	Direct number missed	https://screenshot.googleplex.com/5eJYyxPYTbi72E4	06/19/2023
				Inquiry	Linkedin missed	https://screenshot.googleplex.com/BuG9qU6hnrvp7ye	06/27/2023
Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.			0
Feedback or Comments					Areas of Improvement

Stay focused & aim for a 100% quality score.

Do check for DM's linkedin very prominently.					Direct number Linkedin

Let me know in case of any queries. 

Best, 

Monica.

[Monica Kale]

Hi Shivam,

Here's your Performance Report for 1st July to 15th July 2023

Current Quality Rate					100.00%
Number of samples					141

Tier & Type of Errors			No. of Errors	Project	Error Categories	Comments/Screenshots	Date
Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found			0

Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Addi. info etc.

0

Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.			0

Feedback or Comments					Areas of Improvement

You have done well this fortnightly.

Keep up the good work.

					Don't miss to provide additional information from ZI, website & linkedin which is easily available. Knowledge sharing

Please reach out in case of any queries.

Best,

Monica.

[Monica Kale]

Hi Shivam,

Here's your Performance Report for 16th July to 31st July 2023

Current Quality Rate					100.00%
Number of samples					129

Tier & Type of Errors

No. of Errors

Project

Error Categories

Comments/Screenshots

Date

Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found

0

NA

Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Addi. info etc.

0

NA

Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.

0

NA

Feedback or Comments					Areas of Improvement

Do not miss to provide email id and Direct & Mobile no. if it is easily available on Zoominfo,website & linkedin.					Good research skills. Well done.

Please reach out in case of any questions.

Best,

Monica.

[Monica Kale]

Hi Shivam,

Here is your Performance Report for 1st to 15th Aug. 

Current Quality Rate					99.60%
Number of samples					132

Tier & Type of Errors

No. of Errors

Project

Error Categories

Comments/Screenshots

Date

Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found

1

MQL

DM not found

https://screenshot.googleplex.com/9B7Mn8dp3aB4q63

8/8

Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Addi. info etc.			0	NA
Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.			0	NA

Feedback or Comments					Areas of Improvement

Stay updated with all the process updates. Review docs timely and reach out in case of doubts					DM validation Data scrubbing

Please reach out in case of any questions.

Best,

Monica.

[Monica Kale]

Hi Shivam,

Here is your Performance Report for 16th - 31st Aug

Current Quality Rate					99.60%
Number of samples					135

Tier & Type of Errors

No. of Errors

Project

Error Categories

Comments/Screenshots

Date

Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found

1

Inquiries

Address missed

https://screenshot.googleplex.com/6864ProTJLP7zuV

8/22

Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Addi. info etc.			0	NA
Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.			0	NA

Feedback or Comments					Areas of Improvement

Stay updated with all the process updates. Review docs timely and reach out in case of doubts

Be more focused and careful while updating the address. Overall good performance

Please reach out in case of any questions.

Best,

Monica.

[Monica Kale]

Hi Shivam,

Here is your Performance Report for 1st - 15th Sept

Current Quality Rate					99.60%
Number of samples					165

Tier & Type of Errors			No. of Errors	Project	Error Categories	Comments/Screenshots	Date
Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found			0

Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Addi. info etc.

2

Inquiries	Missed Direct/Alt. Email Id	https://screenshot.googleplex.com/5cLKz2UtU9fW6PR	9/11
Inquiries	Missed Direct/Alt. Email Id/Phone	https://screenshot.googleplex.com/3UmHideiG5v8fjo	9/14

Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.			0	NA

Feedback or Comments					Areas of Improvement

Stay updated with all the process updates. Review docs timely and reach out in case of doubts

Use proper methods & combinations to search for additional info on Zoominfo. Control tier 2 errors.

Please reach out in case of any questions.

Best,

Monica.

[Monica Kale]

Hi Shivam,

Here is your Performance Report for 16th Sept - 30th Sept

Current Quality Rate					99.60%
Number of samples					118

Tier & Type of Errors

No. of Errors

Project

Error Categories

Comments/Screenshots

Date

Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found

1

Inquiries

DM not found

https://screenshot.googleplex.com/9Vo7hHrXeaiA44Y

9/25

Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Addi. info etc.			0	NA
Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.			0	NA

Feedback or Comments					Areas of Improvement

Stay updated with all the process updates. Review docs timely and reach out in case of doubts

DM Validation. Follow & share best practices.

Please reach out in case of any questions.

Best,

Monica.

[Sumi Devi]

Hi Shivam,

Here is your Performance Report for 1st  to 15th of October  2023.

Current Quality Rate					99.40%
Number of samples					85

Tier & Type of Errors			No. of Errors	Project	Error Categories	Comments/Screenshots	Date

Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found etc.			1	Inquiries	Lead Status : Rejected	Missed to change status as Rejected: https://screenshot.googleplex.com/6b4gqutNGUEQVpQ , https://screenshot.googleplex.com/6C9EiKxrzLXGgmd	2023-10-09
Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Additional info etc.			0

Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.			0
Feedback or Comments					Areas of Improvement

Do cross check the enriched data after enrichment to avoid certain errors. Good research skills.

Keep up the good work.

					Share Best practices. Stay aligned with all process updates. Avoid enrichment errors.

We will have a 1:1 session to discuss this scorecard. 

Feel free to  reach out for any questions and concerns.

Best Regards,

Sumi

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[Sumi Devi]

Hi Shivam,

Here is your Performance Report for 16th  to 31st of October  2023.

Current Quality Rate					99.80%
Number of samples					149

Tier & Type of Errors			No. of Errors	Project	Error Categories	Comments/Screenshots	Date

Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found etc.

0
Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Additional info etc.			1	MQL	Incorrect / Missed Notes (Hashtag)	Missed GOC Tag : https://screenshot.googleplex.com/4ezEHc4p3eNkgWH	10/23/2023

Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.			0
Feedback or Comments					Areas of Improvement

Be careful while updating the GOC notes in MQL. You are doing good, keep up the good work.					Stay updated with all recent updates. Do re-check after processing the data. Participate in team huddles.

We will have a 1:1 session to discuss this scorecard. 

Feel free to  reach out for any questions and concerns.

Best Regards,

Sumi

[Sumi Devi]

Hi Shivam,

Here is your Performance Report for 1st  to 15th of November  2023.

Current Quality Rate					99.30%
Number of samples					147

Tier & Type of Errors			No. of Errors	Project	Error Categories	Comments/Screenshots	Date

Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found etc.

1

Inquiries

Incorrect / Missed Address	Wrong address: https://screenshot.googleplex.com/4qLd6k46tVSTUdN, https://screenshot.googleplex.com/5BsNieNydDFjuWn	11/06/2023

Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Additional info etc.

2	Inquiries	Incorrect / Missed Linkedin	Linkedin missed: https://screenshot.googleplex.com/665Xi97qnQid5rf, https://www.linkedin.com/in/yesol-oh-79a896295/	11/02/2023
	Inquiries	Incorrect / Missed Email ID	Email id missed: https://screenshot.googleplex.com/8owM4P6yZyDWGj4, https://screenshot.googleplex.com/6XkyjPBLhvQMmiu	11/06/2023

Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.			0
Feedback or Comments					Areas of Improvement

Use advanced search filters proactively to search the DM on ZI. Use Linkedin keywords & filters to find the DM's profile on Linkedin. Prominently search & validate the DM location & update it accordingly.					Zoominfo search approaches. Linkedin DM address. Proactively participate Team hurdles

We will have a 1:1 session to discuss this scorecard. 

Feel free to  reach out for any questions and concerns.

Best Regards,

Sumi

[Sumi Devi]

Hi Shivam,

Here is your Performance Report for 16th  to 30th of November  2023.

Current Quality Rate					99.80%
Number of samples					145

Tier & Type of Errors			No. of Errors	Project	Error Categories	Comments/Screenshots	Date
Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found etc.			0

Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Additional info etc.

2

Inquiries

Incorrect / Missed Email ID

Email id missed: https://screenshot.googleplex.com/49TfqVdHWWfL45v, https://screenshot.googleplex.com/9RwgMyHAjmjjQbB	11/22/2023

Inquiries

Incorrect / Missed Email ID

Email id missed: https://screenshot.googleplex.com/AkCzUVBYun3wtMe, https://screenshot.googleplex.com/9DC3AKMuAKJL57L

11/28/2023

Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.			0
Feedback or Comments					Areas of Improvement

Use advanced search filters proactively to search the DM on ZI.

Apply shared best practices on Zoominfo to avoid errors.					Zoominfo research approaches.

We will have a 1:1 session to discuss this scorecard. 

Feel free to  reach out for any questions and concerns.

Best Regards,

Sumi

[Sumi Devi]

Hi Shivam,

Here is your Performance Report for 1st  to 15th of December  2023.

Current Quality Rate

99.90%

Number of samples					147
Tier & Type of Errors			No. of Errors	Project	Error Categories	Comments/Screenshots	Date

Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found etc.

0

Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Additional info etc.

0

Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.

1

Inquiries

Spelling mistake in website and domain

Spelling mistake in domain: https://screenshot.googleplex.com/ZK28BWY38MjBzuR

12/07/2023

Feedback or Comments					Areas of Improvement

Do re-check enriched data after moving to another record to avoid errors.					Data scrubbing

We will have a 1:1 session to discuss this scorecard. 

Feel free to  reach out for any questions and concerns.

Best Regards,

Sumi

[Sumi Devi]

Hi Shivam,

Here is your Performance Report for 16th  to 31st of December  2023.

Current Quality Rate					99.60%
Number of samples					142

Tier & Type of Errors			No. of Errors	Project	Error Categories	Comments/Screenshots	Date
Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found etc.			0

Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Additional info etc.

2

Inquiries

Incorrect / Missed Email ID

Email id missed: https://screenshot.googleplex.com/5nCqfhb6XGLRoMh, https://screenshot.googleplex.com/8YcvBSaz2bmL5aN	12/21/2023
Incorrect / Missed Ph No.	Mobile no. missed: https://screenshot.googleplex.com/9TRKWZmQ69ZK5Rd, https://screenshot.googleplex.com/ATNzqQRZJZmFkPc	12/27/2023

Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.			0
Feedback or Comments					Areas of Improvement

Work on zoominfo errors. Apply advanced search filters to avoid ZI errors					Zoominfo research approaches

We will have a 1:1 session to discuss this scorecard. 

Feel free to  reach out for any questions and concerns.

Best Regards,

Sumi

[Gargi Katiyar]

Hi Shivam,

Here is your Performance Report for the 1st.-15th. Jan., 2024

Current Quality Rate					99.44%
Number of samples					90

Tier & Type of Errors			No. of Errors	Project	Error Categories	Comments/Screenshots	Date

Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found

1

Inquiries

Valid account mark as invalid / Invalid account mark as valid

Valid Account marked as Invalid : https://screenshot.googleplex.com/59Qqcr8XiMe9Wo2 http://www.exemplarr.com/ https://screenshot.googleplex.com/7zJqJqxvy4538V2

2024-01-03

Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Addi. info etc.			0
Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.			0

Feedback	Action item
Findings –Tier 1 issues found during the review process. You have the ability to obtain support from QA and team members which increases the success of the overall improvement effort. You are Working attentively to control Tier 2 defects.	Follow the research approach for Account validation that is shared with you while resolving the query or getting a quality markdown.

A follow-up review will be held to determine if the issues and findings were resolved. 

Thanks 

Gargi

To view this discussion on the web visit https://groups.google.com/d/msgid/goccloud-qateam/CAAaY5dz0joUrtaL%3DnR3hRGby0NSwuDwbttvoXsZhgY_6B_%3DRxA%40mail.gmail.com.

[Gargi Katiyar]

Hi Shivam,

Here is your Performance Report for the 16th.-31st. Jan., 2024

Current Quality Rate					99.30%
Number of samples					152

Tier & Type of Errors			No. of Errors	Project	Error Categories	Comments/Screenshots	Date

Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found

2

Inquiries

Valid account mark as invalid / Invalid account mark as valid

"Valid account marked as invalid The website is not working, but we are able to find the existence of the company on linkedin and zoominfo" "https://screenshot.googleplex.com/8De6paYYi48K6B7 https://screenshot.googleplex.com/BBdWoJ8M4xB25Lw https://screenshot.googleplex.com/AwkGcHsyNTd4abu https://screenshot.googleplex.com/C2o7Hz7xxjcMY4D "	2024-01-16
Missed / Incorrect : DM	DM Missed https://screenshot.googleplex.com/7n7G6fi4WdY8ndE https://screenshot.googleplex.com/4i22zoMDYHPpMnN	2024-01-22

Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Addi. info etc.			0
Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.			0

Feedback	Areas of Improvement

Findings –Tier 1 issues found during the review process.

You are Working attentively to control Tier 2 defects.

Follow the research approach for Account validation that is shared with you while resolving the query or getting a quality markdown.

Applying Tools & Techniques for DM verification.

A follow-up review will be held to determine if the issues and findings were resolved.
Thanks
Gargi

[Gargi Katiyar]

Hi Shivam,

Here is your Performance Report for the 1st.-15th. Feb., 2024

Current Quality Rate					100.00%
Number of samples					138

Tier & Type of Errors			No. of Errors	Project	Error Categories	Comments/Screenshots	Date
Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found			0
Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Addi. info etc.			0
Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.			0

Feedback	Action item
Job Well Done! Zero Defects Achieved Zero Defects performance through use of research approach,best practices and the feedback shared with you.	Share your performance management tips. Keep Participating in quality sessions to help identify the strength and issues from the previous month. Improve communication and knowledge sharing with the team and develop the problem solving skills.

A follow-up review will be held to determine if the issues and findings were resolved.
Thanks
Gargi

[Gargi Katiyar]

Hi Shivam,

Here is your Performance Report for the 16th.-29th. Feb., 2024

Current Quality Rate					100.00%
Number of samples					165

Tier & Type of Errors

No. of Errors

Project

Error Categories

Comments/Screenshots

Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found			0
Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Addi. info etc.			0
Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.			0

Feedback	Action item
Job Well Done! Zero Defects Achieved Zero Defects performance through use of research approach,best practices and the feedback shared with you.	Share your performance management tips. Keep Participating in quality sessions to help identify the strength and issues from the previous month. Improve communication and knowledge sharing with the team and develop the problem solving skills.

A follow-up review will be held to determine if the issues and findings were resolved.
Thanks
Gargi

[Gargi Katiyar]

Hi Shivam,

Here is your Performance Report for the 1st.-15th. March., 2024

Current Quality Rate					100.00%
Number of samples					148

Tier & Type of Errors			No. of Errors	Project	Error Categories	Comments/Screenshots	Date
Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found			0
Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Addi. info etc.			0
Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.			0

Feedback	Action item

Job Well Done! Zero Defects

The adherence to quality standards, and the observance to best practices is being employed.

Share your performance management tips. Keep Participating in quality sessions to help identify the strength and issues from the previous month. Improve communication and knowledge sharing with the team and develop the problem solving skills.

A follow-up review will be held to determine if the issues and findings were resolved.
Thanks
Gargi

[Gargi Katiyar]

Hi Shivam,

Here is your Performance Report for the 16th.-31st. March., 2024

Current Quality Rate					97.92%
Number of samples					48

Tier & Type of Errors			No. of Errors	Project	Error Categories	Comments/Screenshots	Date

Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found

2

Inquiries

Missed / Incorrect : DM	DM Missed : https://screenshot.googleplex.com/5ahojsXdiR9uhSH https://screenshot.googleplex.com/854DesifE3RDgKz https://screenshot.googleplex.com/NG62zMFdKDvT86P	2024-03-20

Inquiries

Valid account mark as invalid / Invalid account mark as valid

Valid lead marked as invalid - https://screenshot.googleplex.com/AvDUcV2AezGDtsk, https://screenshot.googleplex.com/6VooAXa8CrwprpJ, https://www.linkedin.com/in/potupchikmaria/?originalSubdomain=uk

2024-03-28

Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Addi. info etc.			0
Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.			0

Feedback	Areas of Improvement

Findings –Tier 1 issues found during the review process.

You are working attentively to control Tier 2 defects. You have excellent research skills.

Follow the research approach for Account validation that is shared with you while resolving the query or getting a quality markdown. Applying Tools & Techniques for DM verification.

A follow-up review will be held to determine if the issues and findings were resolved.
Thanks
Gargi

[Sumi Devi]

Hi Shivam,

Here is  your Performance Report for 1st  to 15th  of April  2024.

Current Quality Rate					99.70%
Number of samples					88

Tier & Type of Errors			No. of Errors	Project	Error Categories	Comments/Screenshots	Date

Tier 0 (Critical Error): Tier 1 & Tier 1 or 2 in a single lead

0

Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found etc.

0

Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Additional info etc.

1

Inquiries

DM left case

Missed to select the DM left checkbox: https://screenshot.googleplex.com/9ArL4UXBqQU7XmD , https://screenshot.googleplex.com/5ha2huX3xwUY84c

04/09/2024

Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.			0
Feedback or Comments					Areas of Improvement

Proactively check DM left Cases. Good research skill. Keep up the great work.					Re-check data after processing to avoid errors.

We will have a 1:1 session to discuss this scorecard. 

Feel free to  reach out for any questions or concerns.

Best Regards,

Sumi

To view this discussion on the web visit https://groups.google.com/d/msgid/goccloud-qateam/CAJm-wfRiKz38KooDyVy7TV-p85B%2Bxx7oeZVqb-6f7c_SVQbx6Q%40mail.gmail.com.

[Sumi Devi]

Hi Shivam,

Here is  your Performance Report for 16th  to 30th  of April 2024.

Current Quality Rate

99.80%

Number of samples					132
Tier & Type of Errors			No. of Errors	Project	Error Categories	Comments/Screenshots	Date

Tier 0 (Critical Error): Tier 1 & Tier 1 or 2 in a single lead			0
Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found etc.			0

Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Additional info etc.

1

Inquiries

Incorrect / Missed Email id

Missed business email id - https://screenshot.googleplex.com/7oPixNpFYiFydSe , https://screenshot.googleplex.com/68diMFJNHKVq848

04/19/2024

Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.			0
Feedback or Comments					Areas of Improvement

Check on Zoominfo errors. Doing good.

Keep up the great work.

					Zoominfo errors

We will have a 1:1 session to discuss this scorecard. 

Feel free to  reach out for any questions or concerns.

Best Regards,

Sumi

[Sumi Devi]

Hi Shivam,

Here is  your Performance Report for 1st  to 15th  of May 2024.

Current Quality Rate					100.00%
Number of samples					114

Tier & Type of Errors			No. of Errors	Project	Error Categories	Comments/Screenshots	Date
Tier 0 (Critical Error): Tier 1 & Tier 1 or 2 in a single lead			0
Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found etc.			0

Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Additional info etc.

0

Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.			0
Feedback or Comments					Areas of Improvement

Doing great. Keep up the good work.					Try to share your best practices with the team.

We will have a 1:1 session to discuss this scorecard. 

Feel free to  reach out for any questions or concerns.

Best Regards,

Sumi

[Sumi Devi]

Here is  your Performance Report for 16th  to 31st  of May 2024.

Current Quality Rate					100.00%
Number of samples					155

Tier & Type of Errors			No. of Errors	Project	Error Categories	Comments/Screenshots	Date
Tier 0 (Critical Error): Tier 1 & Tier 1 or 2 in a single lead			0
Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found etc.			0
Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Additional info etc.			0
Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.			0
Feedback or Comments					Areas of Improvement
Doing great. Keep up the good work.					Try to share your best practices with the team.

We will have a 1:1 session to discuss this scorecard. 

Feel free to  reach out for any questions or concerns.

Best Regards,

Sumi

[Sumi Devi]

Hi Shivam,

Here is  your Performance Report for 1st  to 15th  of June 2024.

Current Quality Rate					99.60%
Number of samples					142
Tier & Type of Errors			No. of Errors	Project	Error Categories	Comments/Screenshots	Date

Tier 0 (Critical Error): Tier 1 & Tier 1 or 2 in a single lead

0

Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found etc.

1

Inquiries

Incorrect / Missed Lead Status

Lead status not rejected - https://screenshot.googleplex.com/u55pHPLZ89Wxbhc , https://screenshot.googleplex.com/5So3qX4UAnQgjrK

06/03/2024

Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Additional info etc.			0
Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.			0
Feedback or Comments					Areas of Improvement

Recheck data after processing to avoid errors.

Re-Check enriched data

We will have a 1:1 session to discuss this scorecard. 

Feel free to  reach out for any questions or concerns.

Best Regards,

Sumi

[Sumi Devi]

Hi Shivam.

Here is  your Performance Report for 16th  to 30th  of June 2024.

Current Quality Rate					100.00%
Number of samples					125

Tier & Type of Errors			No. of Errors	Project	Error Categories	Comments/Screenshots	Date
Tier 0 (Critical Error): Tier 1 & Tier 1 or 2 in a single lead			0
Tier 1: Incorrect/ Missed - Routing/Segment/Conversion, Verified DM, Validated Account, Lead not processed, Account not found etc.			0
Tier 2: Incorrect/Missed - Email/Phone/Direct/Mobile, Linkedin, Industry & Sub-industry, Title, Additional info etc.			0
Tier 3: Company name mentioned in Address column,Spelling mistake in website and domain etc.			0
Feedback or Comments					Areas of Improvement

Doing Well

Try to share your best practices with the team.

We will have a 1:1 session to discuss this scorecard. 

Feel free to  reach out for any questions or concerns.

Best Regards,

Sumi