OSC commands over VPN

[Rodney Thorpe]

Hi,

I have QLab running cues that triggers a hit in Go Button on an iPad via OSC, it works while connected to Wifi (we use a VLAN for this network), what we are trying to do is connect through Global Protect via mobile network, we have connection to QLab and can trigger cues but the OSC isn’t getting back to the iPad to trigger the Hit cue. In the OSC setting on the iPad in Go Button it can’t get an IP address. My question is can Go Button receive OSC over VPN?

[Brent Lord]

Hello --

I tested this briefly with a VPN enabled on my phone, and I wasn't able to get messages to my device either. (To be fair, I am not super familiar with how IP address routing works across VPNs so I'm not sure I configured my QLab network patch correctly.)

But in general, when Go Button launches, it attempts to setup TCP and UDP sockets listening on all interfaces available to the device. We don't filter out any interfaces, so I can't think of any reason specifically related to VPNs why messages are not reaching the app.

If you are able to try this again, please send us a Contact Support message from inside Go Button. Be sure to check the "Include Console Logs" option, and we can see if those logs reveal any further details.

Thanks!

Brent

[Rodney Thorpe]

Hi Brent,

Thank you for the reply. I've checked with our Network Administrator and he can see that the packet being sent from Qlab out to the VPN is being blocked, so he is looking into writing a policy on our network for this. Hopefully that will fix the issue. With the IP addressing over the VPN, normally we use a static IPs on our corporate network Vlan for our Qlab Macs and iPad connections, I did notice when connecting the iPad to the VPN the IP of the iPad had changed so I had to change the IP address in Qlab for the change of the iPad's IP address.