Ticking, clicking in playback when looping

[Sindre Sannes]

I discovered an issue that hopefully would be resolved in the future. 

When looping an audio file, there are noises (ticking, clicking) as the file loops, and continuing in playback after looping. 

I scratched my head over this for a while. I tried fading in and out the audio files (perhaps it was looping at a non- zero crossing. 

After some troubleshooting I believe the problem lies in the Go Button clock. If you press Go on a cue, then move the slider towards the end of the clip, the clock goes to zero before the audiofile ends. This somehow creates a ticking noise that continues as the cue plays even after looping a third or fourth time. 

If I let the cue play from the start to the end of the loop, no noise issues occur. 

[Brent Lord]

Hello --

What you are describing sounds like something that can happen when seeking in a compressed audio file, especially MP3 formats.

Could you try transcoding your audio file to a WAV or AIFF and see if you get cleaner behavior? 

Brent

[Sindre Sannes]

Thank you for your response!

I tried again with .aif file, but had the same issues with noise and clock.  As the problem occurs only when skipping forward in the cues, there is no problem for the performance (where the cues play from start to finish before looping).

Sindre

[Brent Lord]

Hi Sindre --

I think we'll need some more information to troubleshoot then. Are you using an external audio interface by chance, or do you hear the clicking even when just playing your audio out your device speaker?

Please send us a Contact Support message from inside Go Button, and if possible, also email us a copy of the audio file to sup...@figure53.com. We'll try to reproduce and see what might be happening.

Thanks

Brent