emails going straight to Trash

[billhansen]

My wife frequently forwards to me mail which she has received. She uses both an AOL email address, and a Gmail address. The mails she sends from her Gmail address come through to my Gmail InBox, just as they should. But the mails from her AOL address go straight to Trash. I don't check my Gmail Trash box daily, so my wife is often annoyed that I haven't read the things she forwards from her AOL address. I tried to make a Filter in Gmail, but there doesn't seem to be a way to make a Filter which would prevent emails from going directly to Trash. (There's an option "never send it to Spam" but no option to avoid the Trash box.) Is there a way to do this? Can someone offer suggestions? Thanks - Bill Hansen

[Andy]

On Fri, Feb 17, 2017 at 9:13 AM, billhansen <billhan...@gmail.com> wrote:

My wife frequently forwards to me mail which she has received. She uses both an AOL email address, and a Gmail address. The mails she sends from her Gmail address come through to my Gmail InBox, just as they should. But the mails from her AOL address go straight to Trash. I don't check my Gmail Trash box daily, so my wife is often annoyed that I haven't read the things she forwards from her AOL address. I tried to make a Filter in Gmail, but there doesn't seem to be a way to make a Filter which would prevent emails from going directly to Trash. (There's an option "never send it to Spam" but no option to avoid the Trash box.) Is there a way to do this? Can someone offer suggestions? Thanks - Bill Hansen

​I don't believe there is any way for a message to end up in Trash, other than (1) you (or someone) clicking the Delete button, or (2) a Filter.  Gmail doesn't delete messages by itself!

That's probably why there is no Filter option, to prevent something that doesn't happen.

Check your Filters for one that deletes messages.  You may have forgotten that it's there.

Andy

[Kenneth Ayers]

Bill,

Perhaps you have a filter that's trashing anything from "@aol.com".  Filters can be created for just a domain name.

Also, if you're syncing your account with any email programs on your computer, check to see if anything there could be deleting some emails.

Kenneth

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[bill hansen]

Thanks for your reply. That was the answer - a filter, probably set up a couple of years ago, which deleted mails from her AOL address. I don't remember setting up such a filter, and I can't imagine why I would do that - but the filter was there. After I deleted the filter, she was able to send an email from her AOL address which correctly went into my InBox.

Now I guess I should wonder why this "straight to Trash" phenomenon has only been happening in the past 2-3 weeks. One of life's great unsolvable mysteries, I guess.

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