The angle brackets (>) on every line are the usual way to indicate
that the text on that line was forwarded or replied. It probably
looked that way in the sender's mail, before she sent it. (Like your
lines above in my reply.)
They should not be there on new messages; only on forwards and replies.
They are added automatically by almost every email program when the
person using it presses Reply or Forward. (If the original email
message had HTML formatting, it is more common to have a vertical bar
on the far left instead of the angle bracket.)
I don't think Gmail has a setting to disable them. (Check Gmail Labs
to see if they've added one.) She could either edit them out by hand,
or delete the entire body and cut-and-paste from the original message
into the forwarded one while she is composing it.
As for the extra lines, I see that occasionally (not often) too, again
with forwards and replies. I'm not sure what causes that. It's
probably a function of the formatting of the original message being
forwarded, perhaps if it gets converted from HTML to plain text.
Andy
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After reading your reply I seem to remember having the same problem in
Windows Mail some time ago. I have passed on your reply to my friend.
On Jan 23, 11:06 am, Andy <AI.eg...@gmail.com> wrote: