Canned Responses Problem

[yetanotherperson]

I have created a great number of canned responses; however, only some
appear in the canned responses list when I compose a message. The
other canned responses can only be shown when I hit ""search mail".
When I do that, the rest of the canned responses I created appear in a
list of mail, where the word "draft" is in red. I cannot access these
canned responses from the canned responses list. How do I access the
canned responses are shown in "all mail" as drafts, or move the draft
canned responses to the main list of canned responses?

[Julie]

Canned Responses will normally only show in Drafts, if you are Offline, or using the Older version of Gmail.

Use FF rather than IE, and the ones that are in Drafts, are in effect no longer active as Canned Responses, so you will have to redo them.  It can be a nuisance.

[yetanotherperson]

Thanks Julie,

I AM using Firefox, because IE is so medieval. If I'm using FF, is
there a workaround for the canned responses in draft, other than
redoing them? And if I redo them, do they replace the ones I am
currently using, and force those into the list showing as drafts?

On Sep 28, 5:45 pm, Julie <julieja...@gmail.com> wrote:
> Canned Responses will normally only show in Drafts, if you are Offline, or
> using the Older version of Gmail.
>
> Use FF rather than IE, and the ones that are in Drafts, are in effect no
> longer active as Canned Responses, so you will have to redo them.  It can be
> a nuisance.
>

[Julie]

If the ones that are showing as Drafts, do not show in the list of available Canned Responses, then you need to redo them and save them anew.  If they are in the list, and are correct, then you SHOULD be able to delete the drafts version with no ill effects.  But I would try with one first, just in case it affects the actual Canned Response.

There should be no CRs in the drafts folder.  That will normally only happen if you have a problem and use the Older version of Gmail, or are using the GMail Offline, and have a connection problem.

[yetanotherperson]

I removed the Gmail offline function. I also re-created two canned
responses. Guess what? The last two canned responses on my list
disappeared from the list and could only be accessed by searching the
mail where they appeared as drafts, with the word "draft" in red. Any
thoughts on how to fix this problem?

On Sep 29, 4:46 pm, Julie <julieja...@gmail.com> wrote:
> If the ones that are showing as Drafts, do not show in the list of available
> Canned Responses, then you need to redo them and save them anew.  If they
> are in the list, and are correct, then you SHOULD be able to delete the
> drafts version with no ill effects.  But I would try with one first, just in
> case it affects the actual Canned Response.
>
> There should be no CRs in the drafts folder.  That will normally only happen
> if you have a problem and use the Older version of Gmail, or are using the
> GMail Offline, and have a connection problem.
>

[Sean Murphy]

    I have never had any of my Canned Responses appear in Drafts - but then again, I discard the drafts after I have saved the Canned Response, so that is probably why. It sounds like you are having a problem saving the actual Canned Responses. You mentioned having a number of them - this may be the issue. I have noticed that with a large "Canned responses" list, it tends to run off the bottom of the screen when opened, and when I click on it, it "jumps" up so the list displays in full (or in mostly full, any way). Since the screen jumps AS I click, I wind up selecting something different than I wanted to, including sometimes selecting to save an existing Canned Response rather than insert it (which would change/delete the existing one). This has proven somewhat annoying.

    The solution is to hold the mouse button until the screen jumps, then move the pointer back to the item you were trying to select, and only then release the button, completing the click. If your list is long enough, a similar procedure may be necessary to save the remaining Canned Responses. Once you have confirmed they are in the "Canned responses" list, you can simply discard the drafts.

-0 1 - just my two bits

[Julie]

It sounds as though you have reached the maximum number of canned responses.  But I was not aware that there was a maximum.

How many do you have?

[yetanotherperson]

It appears I have 16 to 18 canned responses listed when I "compose".
I know I created more, but they are in drafts. How do I, or can I,
move them to my "insert" list?

On Sep 30, 1:45 pm, Julie <julieja...@gmail.com> wrote:
> It sounds as though you have reached the maximum number of canned
> responses.  But I was not aware that there was a maximum.
>
> How many do you have?
>

> On Wed, Sep 30, 2009 at 3:34 PM, Sean Murphy <smpara...@gmail.com> wrote:
> >     I have never had any of my Canned Responses appear in Drafts - but then
> > again, I discard the drafts after I have saved the Canned Response, so that
> > is probably why. It sounds like you are having a problem saving the actual
> > Canned Responses. You mentioned having a number of them - this may be the
> > issue. I have noticed that with a large "Canned responses" list, it tends to
> > run off the bottom of the screen when opened, and when I click on it, it
> > "jumps" up so the list displays in full (or in mostly full, any way). Since
> > the screen jumps AS I click, I wind up selecting something different than I
> > wanted to, including sometimes selecting to save an existing Canned Response
> > rather than insert it (which would change/delete the existing one). This has
> > proven somewhat annoying.     The solution is to hold the mouse button
> > until the screen jumps, then move the pointer back to the item you were
> > trying to select, and only then release the button, completing the click. If
> > your list is long enough, a similar procedure may be necessary to save the
> > remaining Canned Responses. Once you have confirmed they are in the "Canned
> > responses" list, you can simply discard the drafts.
>
> > -0 1 - just my two bits
>

[Sean Murphy]

    I had 27 yesterday, and I added a 28th a few minutes ago.

-Addams family motto: "Sic gorgiamus allos subjectatos nunc"

[Julie]

16 or 17 is not htat many... but are they all short or are they very very long.  It may be that there is a limit on total size, rarther than a fixed number. 

But I am guessing.

Have you tried from another browser/computer, have you cleared cache etc.

[yetanotherperson]

cleared the cache, tried IE8, same result. any ideas?

On Oct 2, 5:16 pm, Julie <julieja...@gmail.com> wrote:
> 16 or 17 is not htat many... but are they all short or are they very very
> long.  It may be that there is a limit on total size, rarther than a fixed
> number.
>
> But I am guessing.
>
> Have you tried from another browser/computer, have you cleared cache etc.
>

> On Fri, Oct 2, 2009 at 3:45 AM, Sean Murphy <smpara...@gmail.com> wrote:
> >     I had 27 yesterday, and I added a 28th a few minutes ago.
> > -Addams family motto: "Sic gorgiamus allos subjectatos nunc"
>

[Julie]

Ideas, yes.

1. Report it to GMail, via the help pages.  Probably won't get very high attention as it is a Labs Feature.

2. Try to replicate the problem in a different situation.  Try a second computer, different hardware setup, different cache etc.  If the problem persists, then you have eliminated your PC as the problem.

3. Setup a second Gmail account.  Add all the Canned Responses.  If there is no problem then you have a least identified that your First account is the problem. Then you can investigate further.

[coconut]

This is just an fyi, canned response has never worked for me. I wanted
to apply it for multiple signatures, but instead of adding the CR
selected, it applied the previous signature(disabled) multiple times.
I use Firefox. I'm told it could be my OS, but I've tried it on
different OS and it's the same. I heard it works well on Chrome, but
I've given up on it. I wish gmail would design a drop down menu for
signatures on their tool bar, like they do for auto complete
addresses.

[Julie]

Coconut,

It sounds very much as though your problem is one that many have with Canned Responses.

Firstly, it has been known to have problems with IE.  With FF or Chrome it should work.
However, another problem is a conflict with Signatures.  You need to do more than simply disable signatures, you need to remove them completely.  That means that you also have to remove any "auto reply" or "vacation responders" or filters or anything else that might have a hidden "Signature" in it.  It is quite an educational experience to do so. 

Then Canned Responses should work.

[coconut]

Julie,
I wish it were so easy. I removed auto reply and any other "signature"
features, and CR responded as it has in the past.........a multiple
listing of an old deleted CR.
As far as I'm concerned the feature is useless.

On Oct 4, 6:06 am, Julie <julieja...@gmail.com> wrote:
> Coconut,
>
> It sounds very much as though your problem is one that many have with Canned
> Responses.
>
> Firstly, it has been known to have problems with IE.  With FF or Chrome it
> should work.
> However, another problem is a conflict with Signatures.  You need to do more
> than simply disable signatures, you need to remove them completely.  That
> means that you also have to remove any "auto reply" or "vacation responders"
> or filters or anything else that might have a hidden "Signature" in it.  It
> is quite an educational experience to do so.
>
> Then Canned Responses should work.
>

[Zack (Doc)]

Well, I hate to state the obvious, but it is a lab and by definition "not ready for prime-time".  Have you tried the google group for that lab?  Sometimes they have good information from people who have had the same problem and either found a solution, or at least have put a good bug report back to Google for the problem.

--

Carl Sandburg  - "I'm an idealist. I don't know where I'm going, but I'm on my way."

[Dr D Bharadwaj]

That the feature is useless for most of us

is the plain truth. Can't understand how a 

few are claiming to use it without hassles.

Dr. D. Bharadwaj
drdbha...@gmail.com
dr.d.bh...@gmail.com

sarvE bhavanthu sukhinah
sarvE santhu niraamayaah
sarvE bhadrANi pasyanthu
maa kaschit duhkhabhAg bhavEt.

[Julie]

Because we are using without hassles.  And of this moment I have been unable to make it fail.

Ipso facto, my set up PC/Browser/OS works.  That is why I am suggesting the things that I am suggesting. 

Please consider the
environment before printing this email.

If it is not important enough to you to try a few options then fine, but stop saying it doesn't work.

--

Julie

Items in italic were inserted Canned Responses.  !!!!

[Sean Murphy]

    I had the same problem until I actually deleted the previous signature, not just disabled it.

-Addams family motto: "Sic gorgiamus allos subjectatos nunc"

[Sean Murphy]

    Probably by actually using it, and figuring ways around the hassles. Certainly that is what I did (and I have posted the ways around the hassles here). I don't recall seeing anyone claiming to have used it with NO hassle. In any case, it is a lab feature, which still means it is not "finished" yet.

-Some people are like slinkies, not really good for anything, but fun to watch tumble down the stairs.

[Sean Murphy]

    Okay, so there is someone who has used Canned Responses without ANY hassles. Myself, I have had hassles, but nothing that I couldn't figure out how to get around with minor difficulty at most...

"The wages of sin are death, but by the time taxes are taken out, it's just sort of a tired feeling."

  - Paula Poundstone

On Mon, Oct 5, 2009 at 11:20, Julie <julie...@gmail.com> wrote:

Because we are using without hassles.  And of this moment I have been unable to make it fail.

Ipso facto, my set up PC/Browser/OS works.  That is why I am suggesting the things that I am suggesting. 

[Dr D Bharadwaj]

I would love to use it if it works 'for all'....not just for your PC/Browser/OS set up. I lost hope on the lab and the possibility of getting any 'help'.

Other lab features are 'working' in the same 'environment' and in the same PC/Browser/OS set up. The canned responses lab does not work where others do.  That is the simple fact whether I 'say' or oblige and 'not say'....see the complaints of  so many disappointed users expressed at various places. 

I trust you when you say that it works for you and that the italicized sentences are canned responses. Kindly trust us when we say that it does not work for us in spite of going through all the suggestions given by your good selves.  

It leads us nowhere, if you distrust us and our genuine efforts to be one of the happy users of the lab.

If you can help us, as you had on several occasions, we will be grateful. But if you exhort me not to 'say that it does not work' I cannot oblige.

Dr. D. Bharadwaj
drdbha...@gmail.com
dr.d.bh...@gmail.com

sarvE bhavanthu sukhinah
sarvE santhu niraamayaah
sarvE bhadrANi pasyanthu
maa kaschit duhkhabhAg bhavEt.

[Julie]

What you said was...
 

That the feature is useless for most of us

is the plain truth. Can't understand how a 

few are claiming to use it without hassles.

I find that the feature is not useless.  It has problems yes.  But it is a Labs feature.

If you seriously want to use the feature, then I am more than happy to try to help you through the problems.

Please remember however, that we are all users here.  I don't have access to every PC set up, and can only advise you from the experience that I have.

--

Julie

[Dr D Bharadwaj]

By the way I had tried the 'empty-the-signature' route,

in vain, in my initial attempts to coaxing the reluctant

lab to perform. 

Dr. D. Bharadwaj
drdbha...@gmail.com
dr.d.bh...@gmail.com

sarvE bhavanthu sukhinah
sarvE santhu niraamayaah
sarvE bhadrANi pasyanthu
maa kaschit duhkhabhAg bhavEt.

On Wed, Oct 7, 2009 at 5:51 AM, Dr D Bharadwaj <dr.d.bh...@gmail.com> wrote:

Thanks Julie,

I lost hope. I tried my level best to

make use of the 'help' and even the guidance of

the other users here, to use the Lab feature.

You give me hope again. Please do not give me links to

the 'help' labyrinth. I had enough of it.

This is the problem I face :

I was able to store some 'responses' successfully.

But whenever I tried to 'insert' any one ode them,

all of them are being inserted!!

I use a highly supportive hassle free sony vaio laptop with a very helpful successful Google Chrome Browser. ,,can not let go. Add XP to it. My PC/OS/Browser are innocent..they are not involved.

I tested and realized that the CR lab is equally notorious with two other browsers also, namely IE and FF.

How do I handle this?? Can you suggest. 

I feel canned so awkwardly that am unable to respond
without some bitterness.

SrIramaNArpaNamastu

Dr. D. Bharadwaj
drdbha...@gmail.com
dr.d.bh...@gmail.com

sarvE bhavanthu sukhinah
sarvE santhu niraamayaah
sarvE bhadrANi pasyanthu
maa kaschit duhkhabhAg bhavEt.

[Dr D Bharadwaj]

Thanks Julie,

I lost hope. I tried my level best to

make use of the 'help' and even the guidance of

the other users here, to use the Lab feature.

You give me hope again. Please do not give me links to

the 'help' labyrinth. I had enough of it.

This is the problem I face :

I was able to store some 'responses' successfully.

But whenever I tried to 'insert' any one ode them,

all of them are being inserted!!

I use a highly supportive hassle free sony vaio laptop with a very helpful successful Google Chrome Browser. ,,can not let go. Add XP to it. My PC/OS/Browser are innocent..they are not involved.

I tested and realized that the CR lab is equally notorious with two other browsers also, namely IE and FF.

How do I handle this?? Can you suggest. 

I feel canned so awkwardly that am unable to respond
without some bitterness.

SrIramaNArpaNamastu

Dr. D. Bharadwaj
drdbha...@gmail.com
dr.d.bh...@gmail.com

sarvE bhavanthu sukhinah
sarvE santhu niraamayaah
sarvE bhadrANi pasyanthu
maa kaschit duhkhabhAg bhavEt.

On Wed, Oct 7, 2009 at 2:52 AM, Julie <julie...@gmail.com> wrote:

[yetanotherperson]

Julie,

I tried canned responses on an Acer laptop, running Vista and IE8.
This time, i could not create a new canned response, and when i tried
to, a random canned response popped up. I'm going to set up a new,
second, gmail account and see what happens.

On Oct 4, 4:56 am, Julie <julieja...@gmail.com> wrote:
> Ideas, yes.
>
> 1. Report it to GMail, via the help pages.  Probably won't get very high
> attention as it is a Labs Feature.
>
> 2. Try to replicate the problem in a different situation.  Try a second
> computer, different hardware setup, different cache etc.  If the problem
> persists, then you have eliminated your PC as the problem.
>
> 3. Setup a second Gmail account.  Add all the Canned Responses.  If there is
> no problem then you have a least identified that your First account is the
> problem. Then you can investigate further.
>

[Zack (Doc)]

Do you have other labs enabled?  Sometimes one lab causes problems in another lab.  The problems you (and other people) are experiencing might be because of another lab and not the CR lab at all.  I have a number of labs enabled, including the CR one.  I've only enabled it to help others test it out like the problems you've experienced, and I've had no problems with it.  I'm not a regular user of it, but on my Vista/Chrome, and XP/FF machines I cannot replicate your problems with it. I'm guessing you might have a different lab enabled that I do not.

--

Casey Stengel  - "There comes a time in every man's life and I've had many of them."

[yetanotherperson]

I created a brand new Gmail account, and created over 20 canned
responses. However, when I closed Gmail and my browser, Firefox, and
then went back into the new Gmail account, only the last 20 canned
responses I created and saved were there. I suspect that the creator
of this Lab set up this Lab so that the maximum of canned responses
can be no more than 20. I will be submitting feedback to the creator
of this Lab to address this problem.

> Casey Stengel <http://www.quotationspage.com/quote/27678.html>  - "There
> comes a time in every man's life and I've had many of them."- Hide quoted text -
>
> - Show quoted text -

[Julie]

I just created 25 canned responses.  Logged out and back in and I have 25 canned responses.

There is certainly no limit at 20!

Question, how large are your CRs?  Have you included pictures etc. I am thinking that maybe there is a limit on Kb of CRs?

[Julie]

Dr D Bharadwaj, you said...
 

I was able to store some 'responses' successfully.

But whenever I tried to 'insert' any one ode them,

all of them are being inserted!!

... can you explain what you mean. 

If you are prepared to do so, send a demonstration, either to the group address or directly to me if you are more comfortable with that.

IE.  my test CR 13 and 15...

Demo CR  ..... no13


Demo CR .....  no15