Re: [Gmail-Users] The email account of my son was deleted by someone else ...

[Zack (Doc)]

This web page from the help section addresses your problem.

http://support.google.com/mail/bin/answer.py?hl=en&answer=1212172

On Wed, Jan 9, 2013 at 7:02 PM, Rui Oliveira <rui.vasco...@gmail.com> wrote:

Hi Everyone!

I create one account email for my son with the email address in 2010.

Since than, he always used this account for his school and games activity, but today he try with no success to login.

After some research with him we receive the message that the account was deleted.

If we didn't deleted, who done it? Someone else or one error on the servers!

We can prove that my son is the owner of this account and we have the original email account create confirmation by google with the verification code.

Can anyone help how to recover the account, or at least the same address, because we try to create a new with the same alias but with no success.

Thank You.

From one desperate Father trying to solve his son problem.

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[Zack (Doc)]

Google is notorious for not indicating what "a short period" or "a reasonable time" are.  Clearly, the time from when the person deleted the his account to when you attempted the recovery was long enough.

Also, that page indicates that there are a number of reasons an account might be temporarily deleted, so it might have even been some automated process as part of some fraud detection.  Since they don't indicate it at the point you're at, it's impossible to say.

Sorry to hear it.

On Thu, Jan 10, 2013 at 4:49 PM, Rui Oliveira <rui.vasco...@gmail.com> wrote:

Hi Again.

We went already into that sugested web page, and received the message "This account was deleted and is no longer recoverable."

The help says "Google Accounts can only be recovered within a short period of time after deletion." How short is the period?

The true question is, how one account can be deleted by someone else and less than 40 days from last login, no true owner can not recover the account?

If my son is the true owner and have the original creating email confirmation, why he can not recovery his email address? At least ... because the emails and contacts are in his Outlook pst file. One backup that Google can not provide now with recovery because they just dump out all the information email of my son.

Any help from Google, any tool, etc.?

Thanks & Regards.