Re: [Gmail-Users] Bug? Different subjects under the same conversation

[Zack (Doc)]

Things like "Re" and "Fwd" and [This] are often ignored when sorting conversations by many e-mail providers/programs.  If you have some control over the content, you could change the content of the subject to make them different enough.

On Mon, Apr 29, 2013 at 6:33 AM, Iari-Gabriel Marino <iari....@gmail.com> wrote:

Gmail takes several emails with slightly different subjects and places them under the same conversation .. The typical subject is: "R: [ACS 77-13] Offer" and only the first number changes incrementally; for example: "R: [ACS 78-13] Offer", "R: [ACS 79-13] Offer", etc.. All these emails are grouped under the same conversation!

To manage the situation I disabled the conversation view. Any other suggestion?

Thanks

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[Andy]

> for example: "R: [ACS 78-13] Offer", "R: [ACS 79-13] Offer", etc..

I am guessing that the stuff within the [square brackets] is ignored.
These days, square brackets are often used by email lists. Thus, if a
message was sent to two or more email lists with otherwise the same
subject, Gmail would ignore the list names and recognize that they
appear to be the same topic, and would group them into the same
conversation.

Unfortunately, as email recipients, we Gmail users have no control
over how this works, other than to enable/disable conversation view.

As Zack suggests, if you can control the subject line, you might be
able to change that.

Andy

[Markus Stefanko]

That doesn't seem thought through though as most ticket tracking tools send you subjects with e.g. [ISSUE 95] and [ISSUE 106]

Now let's say different customer(s) called both subjects 'Problem' - impossible to keep an overview.

Also Gmail seems to group now more abstract ones, so even a 5 letter word in brackets vs a 10 letter word are being grouped together :

[Panda] You have received a new order

[Shoryuken 2] You have received a new order

... are being grouped into the same discussion. This doesn't make sense, and it should be possible to split those messages as GMail grouping is going too far in this case.

Markus