Fwd: [Official Gmail Blog] Learn why a message ended up in your spam folder

[Jeff Grossman]

Not sure if everybody saw this yesterday about some additional information to help figure out why messages are flagged as spam.

Jeff

---------- Forwarded message ----------
Subject: [Official Gmail Blog] Learn why a message ended up in your spam folder
To: gmail-bl...@googlegroups.com


Posted by Ela Czajka, Software Engineer

Many of our users say the accuracy of our spam filter is one of the key reasons they love Gmail. And while we think you should never have to look in your spam folder, we know some of you may want to know why the messages there were marked as spam.

So starting today, we’ll be showing a brief explanation at the top of each of your spam messages. Simply look at any message in your spam folder and now you can find out why it was put there and learn about any potentially harmful content within the message.
We hope that this is not only interesting, but also helps you learn about scams and other harmful messages that Gmail filters out. Whether you prefer to leave your spam folder untouched or do some educational digging, the information will be there for you. And if you're interested in learning more, check out our new series of spam articles in the Gmail help center.

--
Posted By The Gmail Team to Official Gmail Blog at 3/19/2012 06:14:00 PM 

[Luke Douglas]

Before I start, let me say that I am committed to Google Apps.  I've been on it for almost a year and, overall, I'm pleased with the service that I pay for.  However, it's not perfect......yet! :)  About the only 'major' complaint I have with Google is you simply can't talk, chat or email anyone for technical support.  All you have are groups and blogs. :(

Google needs to add more power to a users email filtering capabilities.  As good as Gmail spam filters are (and I have recommended Google Apps to my clients based on this one function only), you don't catch all spam. 

The 'Create Filter' application simple does not give 'power' users the tools that they can use to filter out the occasional spam email that makes it through.  If I don't want to receive 'any' email from powerviagra.com, I should have the ability to simply put '*powerviagra.com" in the 'From' field without having to enter anything else in any other field and have the filter work!  If I don't want to receive 'any' email from from a '.ru' Romania extension, I should be able to just put ".ru" in the 'From' field and it work!  WHAT! You want to exclude an entire country?  OK, so the Google engineers think this is stupid.  Hey, it's my email and NOT YOURS! If I want to be stupid, that's my business!  Finally, let's talk about headers.   HEADERS!!!! HEADERS!!! You should include the ability to filter based on header criteria. If I want to filter any email for the IP address "79.183.181.123" or "79.183.181.*" (wildcard) that is contained within the email headers, I should be able to do that.  You can get spam that is coming from one server but they can masquerade as different domains and different email accounts under the same domain just to throw you off BUT they can't change their IP address.  Ok, ok, I know if there are very sharp coders who can do their spamming from an unsuspecting persons computer that they might have hacked but most of the spammers are NOT that sharp.

Hopefully, someone at Google will read this and bring up the subject at some meeting.

Luke

[Zack (Doc)]

Luke,

To your 'major' complaint, we often hear the response "What's the phone number to call Hotmail, or Yahoo?"  The point being that large free email services can't possibly provide phone tech support.  While it's neither chat nor e-mail, a close option to those is the official GMail help boards which are monitored by actual Google Employees (unlike this user's group).  It has helped many a people, and we your fellow users, do our part to help as well.  And if your Google Apps is the "Google Apps for Your Domain" which is a paid service, then you DO have phone support.  I've never had to use it myself, but have heard good things from people who have.

Your bulk of the message has to do with enhanced search capabilities, which is a link on the GMail suggestion page.  I just went there and clicked it myself.  You should do so as well, to add your voice to the pool.  This will ensure quicker implementation.

Lastly, as the name suggests, and I stated above, this is a user's group, with no Google Representation.  You have no better luck getting a Google Employee to read this and bring it up at a meeting, than if you'd graffiti it on a wall.  You're only option for that is the group I mentioned above.

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[Andy]

> ...  If I don't want to receive 'any' email from powerviagra.com, I

> should have the ability to simply put '*powerviagra.com" in the 'From' field
> without having to enter anything else in any other field and have the filter
> work!

I have done similar, and it has worked for me. That is not to say
that it always works, but so far, it has for me, possibly with certain
conditions. Other fields never need to be filled in.

One thing Gmail sorely lacks, is wildcards. Don't even bother with a
"*" or "?". Searches are pretty much literal. That also means, if
you put in only a portion of a domain name to search for, it might not
see it as a match to a longer full domain name. In your case, for
example, it would not see "allpowerviagra.com" as a match (because
"allpowerviagra" != "powerviagra"); and it might not see
"stuff.powerviagra.com" as a match either.

>  If I don't want to receive 'any' email from from a '.ru' Romania

(Nit: Romania's domain is ".ro". Russia's is ".ru".)

> extension, I should be able to just put ".ru" in the 'From' field and it
> work!

That might be a bit more complicated, but even there, it might work.
The problem might be having "ru" showing up elsewhere in someone's
address.

The rules by which Gmail searches work, are not entirely well defined
(well, to me at least). But the thing to keep in mind is that they
are ordinary text searches. When doing a search, Gmail doesn't parse
the address into its components, so it doesn't know that you ONLY want
to find email addresses that end with ".ru" as the top-level domain.
Yes, it is a shortcoming.

> Finally, let's talk about headers.

Yes, it is quite limited with searching headers.

> Hopefully, someone at Google will read this ...

As far as we know, nobody here works for Google.

Andy

[Jeff Grossman]

Which version of Google Apps are you running?� If you are running Google Apps for Business then you do have phone support.� If you are running the free version, then no your support options are limited.

Once again, if you are running the paid version of Google Apps, then you should have the ability to use Postini which I think is a much more in depth message filtering ability.� I am running the free version of Google Apps so I do not have this option and only have the Google filtering capabilities from Gmail.

Jeff

On 5/13/2012 9:30 PM, Luke Douglas wrote:

Before I start, let me say that I am committed to Google Apps.� I've been on it for almost a year and, overall, I'm pleased with the service that I pay for.� However, it's not perfect......yet! :)� About the only 'major' complaint I have with Google is you simply can't talk, chat or email anyone for technical support.� All you have are groups and blogs. :(

Google needs to add more power to a users email filtering capabilities.� As good as Gmail spam filters are (and I have recommended Google Apps to my clients based on this one function only), you don't catch all spam.�

The 'Create Filter' application simple does not give 'power' users the tools that they can use to filter out the occasional spam email that makes it through.� If I don't want to receive 'any' email from powerviagra.com, I should have the ability to simply put '*powerviagra.com" in the 'From' field without having to enter anything else in any other field and have the filter work!� If I don't want to receive 'any' email from from a '.ru' Romania extension, I should be able to just put ".ru" in the 'From' field and it work!� WHAT! You want to exclude an entire country?� OK, so the Google engineers think this is stupid.� Hey, it's my email and NOT YOURS! If I want to be stupid, that's my business!� Finally, let's talk about headers.�� HEADERS!!!! HEADERS!!! You should include the ability to filter based on header criteria. If I want to filter any email for the IP address "79.183.181.123" or "79.183.181.*" (wildcard) that is contained within the email headers, I should be able to do that.� You can get spam that is coming from one server but they can masquerade as different domains and different email accounts under the same domain just to throw you off BUT they can't change their IP address.� Ok, ok, I know if there are very sharp coders who can do their spamming from an unsuspecting persons computer that they might have hacked but most of the spammers are NOT that sharp.

Hopefully, someone at Google will read this and bring up the subject at some meeting.

Luke

On Tuesday, March 20, 2012 10:44:14 AM UTC-5, Jeff Grossman wrote:

Not sure if everybody saw this yesterday about some additional information to help figure out why messages are flagged as spam.

Jeff

---------- Forwarded message ----------
Subject: [Official Gmail Blog] Learn why a message ended up in your spam folder
To: gmail-blog-posts@googlegroups.com


Posted by Ela Czajka, Software Engineer

Many of our users say the accuracy of our spam filter is one of the key reasons they love Gmail. And while we think you should never have to look in your spam folder, we know some of you may want to know why the messages there were marked as spam.

So starting today, we�ll be showing a brief explanation at the top of each of your spam messages. Simply look at any message in your spam folder and now you can find out why it was put there and learn about any potentially harmful content within the message.

We hope that this is not only interesting, but also helps you learn about scams and other harmful messages that Gmail filters out. Whether you prefer to leave your spam folder untouched or do some educational digging, the information will be there for you. And if you're interested in learning more, check out our new series of spam articles in the Gmail help center.

--

Posted By The Gmail Team to Official Gmail Blog at 3/19/2012 06:14:00 PM�

[Kenneth Ayers]

There's a free version of Google Apps?

On Mon, May 14, 2012 at 5:59 AM, Jeff Grossman <je...@stikman.com> wrote:

Which version of Google Apps are you running?  If you are running Google Apps for Business then you do have phone support.  If you are running the free version, then no your support options are limited.

Once again, if you are running the paid version of Google Apps, then you should have the ability to use Postini which I think is a much more in depth message filtering ability.  I am running the free version of Google Apps so I do not have this option and only have the Google filtering capabilities from Gmail.

Jeff

On 5/13/2012 9:30 PM, Luke Douglas wrote:

Before I start, let me say that I am committed to Google Apps.  I've been on it for almost a year and, overall, I'm pleased with the service that I pay for.  However, it's not perfect......yet! :)  About the only 'major' complaint I have with Google is you simply can't talk, chat or email anyone for technical support.  All you have are groups and blogs. :(

Google needs to add more power to a users email filtering capabilities.  As good as Gmail spam filters are (and I have recommended Google Apps to my clients based on this one function only), you don't catch all spam. 

The 'Create Filter' application simple does not give 'power' users the tools that they can use to filter out the occasional spam email that makes it through.  If I don't want to receive 'any' email from powerviagra.com, I should have the ability to simply put '*powerviagra.com" in the 'From' field without having to enter anything else in any other field and have the filter work!  If I don't want to receive 'any' email from from a '.ru' Romania extension, I should be able to just put ".ru" in the 'From' field and it work!  WHAT! You want to exclude an entire country?  OK, so the Google engineers think this is stupid.  Hey, it's my email and NOT YOURS! If I want to be stupid, that's my business!  Finally, let's talk about headers.   HEADERS!!!! HEADERS!!! You should include the ability to filter based on header criteria. If I want to filter any email for the IP address "79.183.181.123" or "79.183.181.*" (wildcard) that is contained within the email headers, I should be able to do that.  You can get spam that is coming from one server but they can masquerade as different domains and different email accounts under the same domain just to throw you off BUT they can't change their IP address.  Ok, ok, I know if there are very sharp coders who can do their spamming from an unsuspecting persons computer that they might have hacked but most of the spammers are NOT that sharp.

Hopefully, someone at Google will read this and bring up the subject at some meeting.

Luke

On Tuesday, March 20, 2012 10:44:14 AM UTC-5, Jeff Grossman wrote:

Not sure if everybody saw this yesterday about some additional information to help figure out why messages are flagged as spam.

Jeff

---------- Forwarded message ----------
Subject: [Official Gmail Blog] Learn why a message ended up in your spam folder
To: gmail-blog-posts@googlegroups.com


Posted by Ela Czajka, Software Engineer

Many of our users say the accuracy of our spam filter is one of the key reasons they love Gmail. And while we think you should never have to look in your spam folder, we know some of you may want to know why the messages there were marked as spam.

So starting today, we’ll be showing a brief explanation at the top of each of your spam messages. Simply look at any message in your spam folder and now you can find out why it was put there and learn about any potentially harmful content within the message.

We hope that this is not only interesting, but also helps you learn about scams and other harmful messages that Gmail filters out. Whether you prefer to leave your spam folder untouched or do some educational digging, the information will be there for you. And if you're interested in learning more, check out our new series of spam articles in the Gmail help center.

--
Posted By The Gmail Team to Official Gmail Blog at 3/19/2012 06:14:00 PM 

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[Marko Vukovic]

If you look under pricing you will see there's a free version for max. 10 users

http://www.google.com/enterprise/apps/business/pricing.html 

You will also notice there it states 24/7 support for the paid versions.

On Mon, May 14, 2012 at 6:06 PM, Kenneth Ayers <justk...@gmail.com> wrote:

There's a free version of Google Apps?

 

--
Marko

[Jeff Grossman]

Yes, there are four versions of Google Apps, Free Google Apps, Google Apps for Business, Google Apps for Government, and Google Apps for Education.

You can read about it and start using it from here:

http://www.google.com/enterprise/apps/business/pricing.html

Jeff

[Luke Douglas]

Zack,

I appreciate your response.  If you could give me the URL link to the Gmail suggestion group, I would appreciate it.  When I did a search, the link I found as the official suggestion group was this https://groups.google.com/forum/?fromgroups#!forum/gmail-suggestions.  As you can see, I don't think these are the type of suggestions that Google is interested in. LOL

Luke

To unsubscribe from this group, send email to gmail-users+unsubscribe@googlegroups.com.

[Zack (Doc)]

Luke,

If you search this group you'll find the link posted many times, but as Google is prone to moving it from time to time, so I never tell people to go to a link specifically, but to go through the help page to see where it is "today".  If you click your gear link and select help, it's on the right side of the page.

To view this discussion on the web visit https://groups.google.com/d/msg/gmail-users/-/SwgwLNF8hr0J.

To post to this group, send email to gmail...@googlegroups.com.

To unsubscribe from this group, send email to gmail-users...@googlegroups.com.

[Marko Vukovic]

Hi Luke

The email does not have any kind of .ru 'extension', that is only contained in the URL in the message body. Anybody anywhere can purchase a .ru domain.

The Gmail filters work using the normal search operators, see  http://support.google.com/mail/bin/answer.py?hl=en&answer=7190 

Have you used the 'Report Spam' button? I would think that after doing that several times on these messages that Gmail's system would learn.

I couldn't find this conversation using the term 'Viag' but I did manage to match 'viagrow'.

On Sat, May 19, 2012 at 5:56 PM, Luke Douglas <lu...@webbering.com> wrote:

Zack or anyone,

Tell me how I can filter the following email using some type of 'global' term / terms that will trap and delete anything remotely similar to this email.  I've tried filtering using "@gzcss.net",  "190.66.82", "Viagr", and even ".ru".

As far as I can tell doing a tracert, this email originated from a server hosting Telefonica-Wholesale.net which is located in Madrid, Spain even though the email has a Russian .ru extension.

Here is an ongoing spam email that I get routinely, almost every day.  Here are the headers:

==================================================================================

Delivered-To: webm...@webbering.com
Received: by 10.223.120.198 with SMTP id e6csp94326far;
        Sat, 19 May 2012 06:44:45 -0700 (PDT)
Received: by 10.68.241.228 with SMTP id wl4mr19251117pbc.51.1337435084769;
        Sat, 19 May 2012 06:44:44 -0700 (PDT)
Return-Path: <darla....@gzcss.net>
Received: from psmtp.com ([74.125.245.160])
        by mx.google.com with SMTP id po9si1314605pbb.169.2012.05.19.06.44.43;
        Sat, 19 May 2012 06:44:44 -0700 (PDT)
Received-SPF: neutral (google.com: 190.66.82.58 is neither permitted nor denied by best guess record for domain of darla....@gzcss.net) client-ip=190.66.82.58;
Authentication-Results: mx.google.com; spf=neutral (google.com: 190.66.82.58 is neither permitted nor denied by best guess record for domain of darla....@gzcss.net) smtp.mail=darla....@gzcss.net
Received: from itgj.com ([190.66.82.58]) by na3sys010amx160.postini.com ([74.125.244.10]) with SMTP;
	Sat, 19 May 2012 13:44:44 GMT
Received: from gzcss.net ([210.21.126.136]) by itgj.com with SMTP; Sat, 19 May 2012 08:44:17 -0500
Message-ID: <000e01cd35c5$7c120e80$3a52...@gzcss.net>
From: "Darla Elrick" <darla....@gzcss.net>
To: <webm...@webbering.com>
Subject: Has improved by 10%
Date: Sat, 19 May 2012 08:41:36 -0500
MIME-Version: 1.0
Content-Type: text/plain;
	format=flowed;
	charset="windows-1250";
	reply-type=original
Content-Transfer-Encoding: 7bit
X-Priority: 3
X-MSMail-Priority: Normal
X-Mailer: Microsoft Outlook Express 6.00.2800.1478
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1478
X-pstn-dkim: 0 skipped:not-enabled
X-pstn-nxpr: disp=neutral, envrcpt=webm...@webbering.com
X-pstn-nxp: bodyHash=ac4b41df298788648cfc59dff720e59711a1e0c1,
 headerHash=4c877bca58f1914f991187e9a891d609874b14fc, keyName=4,
 rcptHash=ad6087099d26cee5476bb2dcd1c4e57f2f094882, sourceip=190.66.82.58, version=1

Viagrow is the only pill that can guarantee fast enlargemnt... gain 10 inches in few weeks!
Best and cheaperst GROW PRODUCT in a super offer for you today!
It's so very easy - like 123!

http://bgwrsw.viagrow07.ru


even ponocrates crimson tiles enormous fire quietly homer fellowsoldiers play.
expugnatory fourth terms wilt swineherds weather teeth species ones popehawk.
==================================================================================

Here is the email as forwarded:

==================================================================================




---------- Forwarded message ----------
From: Darla Elrick <darla....@gzcss.net>
Date: Sat, May 19, 2012 at 8:41 AM




Subject: Has improved by 10%
To: webm...@webbering.com


Viagrow is the only pill that can guarantee fast enlargemnt... gain 10 inches in few weeks!





Best and cheaperst GROW PRODUCT in a super offer for you today!

It's so very easy - like 123!



http://bgwrsw.viagrow07.ru





even ponocrates crimson tiles enormous fire quietly homer fellowsoldiers play.

expugnatory fourth terms wilt swineherds weather teeth species ones popehawk.

============================================================================

Now if someone can give me a good filter to use, you will have my sincere gratitude for instructing me in the use of Google filters.  I still say the filtering system is lacking big-time but that's just my own opinion.

Luke

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Marko

[Andy]

> I've tried filtering using "@gzcss.net",  "190.66.82", "Viagr", and even ".ru".

In the last few days, Google changed the search algorithms in Gmail,
so filters may behave differently than they did before.

In any event, you should be able to search for ".ru" (either as a
Filter or an ordinary search) and find that message. Since the ".ru"
was within the body of the message, it should be found by the search.

FYI, the ".ru" is a domain, not an extension.

Searching for items within the headers usually doesn't work, except
for to/from/subject, or the list-id line (as a special case). Hence,
your attempts to search for "@gzcss.net" or "190.66.82" did not work.
Your search for "Viagr" did not work before because that word was not
present.

> Here is an ongoing spam email that I get routinely, almost every day.  ...

Have you been marking them as Spam? If not, you should be. That is
the best way to handle spam: teach Gmail's spam detector to recognize
them as such.

Andy

[Kenneth Ayers]

Can't you create a filter?  I just did for " from:(@gzcss.net)".  Of course I can't test it unless I get emails from that domain but I'm guessing it should work.  At least Gmail didn't give me an error saying that you can't filter on domains that way.

Kenneth

On Sat, May 19, 2012 at 8:56 AM, Luke Douglas <lu...@webbering.com> wrote:

Zack or anyone,

Tell me how I can filter the following email using some type of 'global' term / terms that will trap and delete anything remotely similar to this email.  I've tried filtering using "@gzcss.net",  "190.66.82", "Viagr", and even ".ru".

[Andy]

> your attempts to search for "@gzcss.net" ...

Oops! "@gzcss.net" IS within the From line so it should work.

If it didn't work, then I would suggest something is going on, like a
typo. I am using things like that in my email filters, and they have
worked for me.

Andy

[Marko Vukovic]

Hi Luke

You sure like the word power don't ya :P

Better search functionality is one of the features to suggest. Suggest it.

As a paying Google Apps customer I should think you could even speak your suggestion to Google.

Ps. extensions are for files. .ru is a domain in this case, contained in a URL or link as you like to call it ;)

On Mon, May 21, 2012 at 6:21 PM, Luke Douglas <lu...@webbering.com> wrote:

Marko,

Here is the '.ru' extension contained in a link that is in the content area of the email.

http://bgwrsw.viagrow07.ru

I had already visited the link your provided to Google's search criteria. If you want to filter 'partial-matches', you are out of luck.



Google only has "Used to search for an exact phrase* *Capitalization isn't taken into consideration".

So all of the variations for 'viagra' such as 'viagrow' cannot be filtered using 'viag' or 'viagr'.



Also, Google provides no functionality for filtering on header information so I cannot filter an ip address such as "190.66.82.58" or a partial IP address such as "190.66.82.".

That is the contention of my post.  Google does not provide 'power-filtering' at all in their filtering process.



Honesty, I didn't think anyone would be able to give me a valid way to do what I want to do.  So I guess you could call it an exercise in futility as I am hoping that someone at Google might 'luckily' come across this post.



As I said, I'm committed to Google Apps but I 'sure wish' they would give power users like me the tools we need.

Thanks for your response.

Luke

On Monday, May 21, 2012 7:26:36 AM UTC-5, vukko wrote:

Hi Luke

The email does not have any kind of .ru 'extension', that is only contained in the URL in the message body. Anybody anywhere can purchase a .ru domain.

The Gmail filters work using the normal search operators, see  http://support.google.com/mail/bin/answer.py?hl=en&answer=7190 

Have you used the 'Report Spam' button? I would think that after doing that several times on these messages that Gmail's system would learn.

I couldn't find this conversation using the term 'Viag' but I did manage to match 'viagrow'.

On Sat, May 19, 2012 at 5:56 PM, Luke Douglas <lu...@webbering.com> wrote:

Zack or anyone,

Tell me how I can filter the following email using some type of 'global' term / terms that will trap and delete anything remotely similar to this email.  I've tried filtering using "@gzcss.net",  "190.66.82", "Viagr", and even ".ru".

As far as I can tell doing a tracert, this email originated from a server hosting Telefonica-Wholesale.net which is located in Madrid, Spain even though the email has a Russian .ru extension.

Here is an ongoing spam email that I get routinely, almost every day.  Here are the headers:

==================================================================================

Delivered-To: webm...@webbering.com
Received: by 10.223.120.198 with SMTP id e6csp94326far;
        Sat, 19 May 2012 06:44:45 -0700 (PDT)
Received: by 10.68.241.228 with SMTP id wl4mr19251117pbc.51.1337435084769;
        Sat, 19 May 2012 06:44:44 -0700 (PDT)
Return-Path: <darla....@gzcss.net>
Received: from psmtp.com ([74.125.245.160])
        by mx.google.com with SMTP id po9si1314605pbb.169.2012.05.19.06.44.43;
        Sat, 19 May 2012 06:44:44 -0700 (PDT)
Received-SPF: neutral (google.com: 190.66.82.58 is neither permitted nor denied by best guess record for domain of darla....@gzcss.net

) client-ip=190.66.82.58;
Authentication-Results: mx.google.com; spf=neutral (google.com: 190.66.82.58 is neither permitted nor denied by best guess record for domain of darla....@gzcss.net) smtp.mail=darla.elrick@gzcss.net

Received: from itgj.com ([190.66.82.58]) by na3sys010amx160.postini.com ([74.125.244.10]) with SMTP;
	Sat, 19 May 2012 13:44:44 GMT
Received: from gzcss.net ([210.21.126.136]) by itgj.com

 with SMTP; Sat, 19 May 2012 08:44:17 -0500
Message-ID: <000e01cd35c5$7c120e80$3a5242be...@gzcss.net>
From: "Darla Elrick" <darla....@gzcss.net>
To: <webm...@webbering.com>
Subject: Has improved by 10%
Date: Sat, 19 May 2012 08:41:36 -0500
MIME-Version: 1.0
Content-Type: text/plain;
	format=flowed;
	charset="windows-1250";
	reply-type=original
Content-Transfer-Encoding: 7bit
X-Priority: 3
X-MSMail-Priority: Normal
X-Mailer: Microsoft Outlook Express 6.00.2800.1478
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1478
X-pstn-dkim: 0 skipped:not-enabled
X-pstn-nxpr: disp=neutral, envrcpt=webmaster@webbering.com

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--
Marko

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Marko

[Luke Douglas]

Marko,

I've posted a suggestion previously.

My situation is I have not been able to find a way to filter out emails with '.ru' or 'viagr' in the content.  I just received another two today with email addresses ending in '.ru'.  It's not a big hassle to simply delete the emails but I'm frustrated that the filters don't work as advertisted and I do know how to use them.  In fact, when I enter a filter, it shows no 'emails' matching the filter.  Well, if I put '.ru' in the text box for content and remove all other filter settings, I would 'assume' that it would scan the content, fine the '.ru' string and then delete the email.  Isn't that how a filter is suppose to work?  You tell me!

Luke

[Kenneth Ayers]

I just created a filter with .ru in the "Has the words" field and applied it to existing conversations and it found this conversation.  So I believe the filter does work. 

Are you putting .ru in the "Has the words" field or in some other field?

Kenneth

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[Andy]

> My situation is I have not been able to find a way to filter out emails with
> '.ru' or 'viagr' in the content.

If you have emails with the word 'viagr' in them, then a filter with
'viagr' in the "Has the words" field should indeed find it. If it
does not find it, then you should send it to Google as a bug report
(gear icon, "Report a bug"). This email forum is NOT the place to
report a bug to Google.

I have never seen an email with the word 'viagr' in it, except for the
ones in this and the other thread from you. As you already know,
Gmail searches (including those in Filters) are literal, and the words
'viagr' and 'viagra' are different words so searching for one will not
find the other. That is why spammers misspell words such as
'viaggra', to try to trick the filters.

>  I just received another two today with email addresses ending in '.ru'.

What EXACTLY do you mean by "with email addresses"?

In the example you sent us previously, the email was not sent from a
'.ru' address, but it had '.ru' within the body of the email. I know
I am asking this question like a dummy ... but are you sure you had
your filter search for the '.ru' within the BODY of the message, and
not either of the From/To fields? You indicated you "do know how to
use them," but I am a skeptic, and I need proof that you indeed did it
that way; because when I do the same exact thing, it works for me. So
I think it is incorrect for you to claim that Gmail filters do not
work as advertised.

What's more, why are you deleting those messages that have '.ru' in
them? That is the wrong thing for you to be doing. They are spam.
You need to treat them as spam, by clicking on the Spam button.
Unless and until you start doing that, Gmail may not know that you
consider them to be spam messages, and it will keep delivering them to
your Inbox. You have a great resource at your disposal (Gmail's Spam
filter), which you are not utilizing if you aren't marking those
messages as Spam to train the spam filter!

Andy

[Andy]

I am sending this again but with the key words obscured, in case
Luke's filter is working and deleting our replies to his questions:

> My situation is I have not been able to find a way to filter out emails with

> '.r?' or 'v????' in the content.

If you have emails with the word 'v????' in them, then a filter with
'v????' in the "Has the words" field should indeed find it.  If it

does not find it, then you should send it to Google as a bug report
(gear icon, "Report a bug").  This email forum is NOT the place to
report a bug to Google.

I have never seen an email with the word 'v????' in it, except for the

ones in this and the other thread from you.  As you already know,
Gmail searches (including those in Filters) are literal, and the words

'v????' and 'v?????' are different words so searching for one will not

find the other.  That is why spammers misspell words such as

'v??????', to try to trick the filters.

>  I just received another two today with email addresses ending in '.r?'.

What EXACTLY do you mean by "with email addresses"?

In the example you sent us previously, the email was not sent from a

'.r?' address, but it had '.r?' within the body of the email.  I know

I am asking this question like a dummy ... but are you sure you had

your filter search for the '.r?' within the BODY of the message, and

not either of the From/To fields?  You indicated you "do know how to
use them," but I am a skeptic, and I need proof that you indeed did it
that way; because when I do the same exact thing, it works for me.  So
I think it is incorrect for you to claim that Gmail filters do not
work as advertised.

What's more, why are you deleting those messages that have '.??' in

[Marko Vukovic]

Have you contacted Google Support yet?

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Marko

[Luke Douglas]

While I agree that Google filters for 'complete' words, my statement is that they should filter for 'partial-word' matches specifically because spammers use minor misspellings of words to defeat filters.

OK, let's be clear.  I put the term ".ru" in the Body of the message not the From/To.  When I add thata filter, I remove ALL other filter options.  When I click the box next to apply to 'x' number of matching messages, they are not deleted and in a day or two, I get other emails with ".ru" in the body.  So how can a filter find '17' matching messages with a filter, yet not catch new incoming emails with ".ru" in the body on following days?  I've checked the individual characters and they are 'not' special characters but are the &#114 and &#117 codes.

FYI, 35+ years application development, active on ARPANET for many years so I'm very familiar with ASCII, involved with email since the very first month of the internet and I currently design, develop, as well as host websites.  I do know a thing or two about application development so I'm not a noob.  If I appear to be a "bloviating ignoramus" (to take a term applied to Donald Trump by George Will),  I will admit that I don't know everything.  So enlighten me. :)

Luke

[Luke Douglas]

Oh..one more thing I would like to know.  Where exactly is the gear icon "Report a bug"?  I have looked everywhere and the only thing I can find is a drop down that shows 'Report phishing". :)

Luke

On Thursday, May 24, 2012 8:26:14 AM UTC-5, Andy wrote:

[Andy]

> Oh..one more thing I would like to know.  Where exactly is the gear icon
> "Report a bug"?  I have looked everywhere and the only thing I can find is a
> drop down that shows 'Report phishing". :)

The exact location might vary depending on your web browser, etc. On
mine it is near the upper right corner of the Gmail screen, right
below my username and above the ads. It is a 6-pointed gear.

The choices under that icon on my interface are: Display Density
(Comfortable/Cozy/Compact), Settings, Themes, Report a bug, Help.

Andy

[Andy]

On Wed, May 30, 2012 at 3:13 PM, Luke Douglas <lu...@webbering.com> wrote:

> While I agree that Google filters for 'complete' words, my statement is that
> they should filter for 'partial-word' matches specifically because spammers
> use minor misspellings of words to defeat filters.

But that's the difference between Gmail's built-in Spam filtering, and
a filter you create.

You SHOULD be using Gmail's Spam filtering to find and delete your
Spam for you. You shouldn't try creating your own filters to find the
spam. Gmail's built-in Spam filters are far better than anything you
can create, and they will learn and evolve while Spam itself changes.
Your own filters do not learn from the Spam you receive, nor do they
evolve.

> OK, let's be clear.  I put the term ".ru" in the Body of the message not the
> From/To.  When I add thata filter, I remove ALL other filter options.  When
> I click the box next to apply to 'x' number of matching messages, they are
> not deleted and in a day or two, I get other emails with ".ru" in the body.

But did you click the "Create Filter" button after clicking that check-box?

It doesn't matter if you click the check-box for "Also apply filter to
xxx matching conversations" ... if you don't click the "Create Filter"
button, then the filter has not been created.

Did you create the filter?

Sorry to keep hammering about this; but the symptoms you described
(doesn't delete the 17 messages already found, doesn't delete new
arrivals) would lead one to believe that you didn't take the final
step of accepting the filter.

When you go to Settings > Filters, do you find your filter there?
What exactly does it show you for that filter in that display? (It
should say "Matches:" and then the specific search terms in bold, then
"Do this:" and the actions to take.)

If you can't find your filter under Settings > Filters, then it doesn't exist.

Andy