windows 10 and clicking a email link in a web page (how to direct to gmail?)

[Jack Honeycutt]

Hi...

I have to contact tech support for a business.  But they do not display the email address on the web site.  It just says "click here to send email to our tech support team".  I click it but I am unable to direct the email to my on line gmail account.  I am running windows 10. 

Any suggestions on how to fix this?

Thanks in advance.

mraroid

[Andy]

​When you hover the mouse pointer over the link, does it display what the link is?  Google Chrome shows you in the lower left (or sometimes right) corner of the screen.

If there is nothing there, and if your mouse pointer doesn't change shape, it means they (the people who created the webpage) forgot to add the link.

When a business puts their business contact only in a mailto: link and nowhere else, it probably means they don't want to be contacted.

Andy

[Marko Vukovic]

​Hi Jack​

On Fri, Nov 6, 2015 at 4:10 PM, Jack Honeycutt <mra...@gmail.com> wrote:

I click it but I am unable to direct the email to my on line gmail account.  I am running windows 10.

​What browser are you using, and what is the URL for the page with the link?​

--

Marko

[Jack Honeycutt]

On Sunday, November 8, 2015 at 10:05:55 AM UTC-8, Andy wrote:

​When you hover the mouse pointer over the link, does it display what the link is? 

no.

 

Google Chrome shows you in the lower left (or sometimes right) corner of the screen.

If there is nothing there, and if your mouse pointer doesn't change shape, it means they (the people who created the webpage) forgot to add the link.

When a business puts their business contact only in a mailto: link and nowhere else, it probably means they don't want to be contacted.

OK.  Thank you.

mraroid

[Jack Honeycutt]

Thank you for all the help.  I have the same issue using any browser.  Here is the link:

http://www.gpstravelmaps.com/contact.php

In the above, under the headline "Contact Us" the hyperlink text says "GPS TravelMaps Support".

When I click on it, I am asked which email software I would like to use.  I am unable to contact tech support because I can not get windows 10 to launch gamil.  And
to make it worse, I can not figure out the email address for tech support.

I need to figure out how to launch gmail in the above.

Any help appreciated.

Thanks

mraroid

[Zack (Doc)]

Setting the program to handle the mailto links is browser specific.  This link <http://lmgtfy.com/?q=windows+10+gmail+mailto%3A&l=1> has an article as the top answer which explains it quickly for Chrome, later for Firefox, and then eventually for the Windows File Explorer.  Have you tried these suggestions yet?  If not, please try them and see if they work for you as they did for the other people who searched it.

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[Andy]

On Mon, Nov 16, 2015 at 10:57 AM, Jack Honeycutt <mra...@gmail.com> wrote:

Thank you for all the help.  I have the same issue using any browser.  Here is the link:

http://www.gpstravelmaps.com/contact.php

In the above, under the headline "Contact Us" the hyperlink text says "GPS TravelMaps Support".

When I click on it, I am asked which email software I would like to use. 

​...

The "problem" is, your computer doesn't have any program registered in Windows for handling email by default.  Windows tries launching the default email program, and finds that there is none registered.

Gmail isn't precisely a program, not one that runs on your computer.  But I think there is a way to register Gmail as your default email program anyway.  Because I am from the Stone Ages, I never found a need to do that.  I always would get that error message.  But I don't mind, because I know what to do next.

The URL in that "GPS TravelMaps Support" hyperlink is this:

  mailto:sup...@gpstravelmaps.com?subject=Map Question

(When I hover my mouse over the link, I see that line in the lower left corner of Chrome.  I guess you don't.)

Clicking on that link instructs Windows to start the default email program, using the specified email address and Subject line.

So if you copy-and-paste the address ("sup...@gpstravelmaps.com") and subject line ("Map Question") into the appropriate fields of a new email message, you can do the same thing that Windows would have done.

This is not the most "expert" or elegant way to handle it -- having to manually copy-and-paste.  But, hey, it works for me.

Andy

[Jack Honeycutt]

On Mon, Nov 16, 2015 at 2:06 PM, Zack (Doc) <za...@tnan.net> wrote:
> Setting the program to handle the mailto links is browser specific. This
> link <http://lmgtfy.com/?q=windows+10+gmail+mailto%3A&l=1> has an article as
> the top answer which explains it quickly for Chrome, later for Firefox, and
> then eventually for the Windows File Explorer. Have you tried these
> suggestions yet? If not, please try them and see if they work for you as
> they did for the other people who searched it.

Thank you for your help. I found this from your link above:

****************

Hi bikeit,

Thanks for posting! When you want a link to open with a certain web
service or program, it's called a handler. You can choose a default
handler in Chrome for emails:

Click the Chrome menu on the browser toolbar.
Select Settings > Show advanced settings.
In the "Privacy" section, click Content settings.
In the dialog that appears, find the “Handlers” section.
Click Manage handlers.
Use the drop-down menu next to a listed protocol to select the web
service that should be used by default.

If you’d like to use a different handler to open a link on a page,
right-click the link and select “Open link with” to choose a handler.
Your default handler settings won’t be affected.

Does this help?
Hanna

*****************************

When I click on "Manage handlers" I see a box with nothing in it to
select. I tried it using the latest Chrome.

Is the above information the correct information you wanted me to see?
Or am I not reading it correctly?

Thanks again,

jack

[Zack (Doc)]

Jack,

Andy posted detailed instructions on how to manually accomplish this mailing for you, or from the link I sent, further down, they also said they had an empty box under manage handlers, and then how to deal with that condition.

[Marko Vukovic]

On Tue, Nov 17, 2015 at 12:26 AM, Andy <AI.e...@gmail.com> wrote:

So if you copy-and-paste the address ("sup...@gpstravelmaps.com") and subject line ("Map Question") into the appropriate fields of a new email message, you can do the same thing that Windows would have done.

This is not the most "expert" or elegant way to handle it -- having to manually copy-and-paste.  But, hey, it works for me.

​Just to add to this, both Chrome and Firefox give one the option to right-click the hyperlink and 'Copy email address​' which one can then simply paste into the Gmail compose 'To' field.

IE and Edge are not so clever, they just let one copy the link as is.

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Marko