Problems with the "."s in a gmail address.

[Darren Miller]

Someone in the UK has the email address firstname.lastname@gmail with a dot seperating the names and I have the same firstnamelastname@gmail without the dot separating the names.  I've had the address for quite a few years now.  According to all the help topics in gmail support I could find this is not supposed to happen because gmail is supposed to ignore the dots and wouldn't let anyone else register the same name if or where they put the extra dots. 

 

Well, the guy in the UK managed to register the name with the dot in the middle anyways.  I tried logging in as firstname.lastname with my password just to check it out.  It does not take me to my account so I assume it's real. 

 

I keep getting his emails and today got a magazine subscription complete with his home address, phone number and partial credit card number.  A week ago I got a youtube account confirmation.  I've also received various other order confirmations over the last few months that I thought were just phishing scams but now see as legitimate, they just aren't supposed to come to me.

 

According to gmail support this can not happen, yet it is.  I can't find any way to contact anyone at Google or anyway to correct this. 

 

Any advice on how to contact someone at gmail or Google would be appreciated.

Darren

[Zack (Doc)]

As you've stated, everything says it shouldn't be able to happen. I
suspect either someone is giving out the wrong address (same as yours
but with a letter or two difference), or it truly is plain ole
phishing.

The inability to login when you inserted a "." proved nothing, as the
same help pages you're referencing remind you that you have to use the
"." pattern you created the account with to login.

It seems the troubleshooter pages have been moved so I can't find them
right now, but I don't think there was ever a good path for this
through them. Your best bet is to post to the GHD group
(http://groups.google.com/group/Gmail-Help-Discussion) which is
staffed with actual Google employees.

Ockham's razor tells me there's probably a Daren.Miller, or
Darren.Miler, or even Daren.Miler out there.

Your best bet to prove wrong and have evidence for the Google Employee
to investigate with is to send e-mail to the first.last@gmail address
and request a response from a non-GMail account (like a free Yahoo).
Then, if it doesn't go into your e-mail box, and you get a response,
you'll have proof to provide Google.

--

Albert Camus - "Charm is a way of getting the answer yes without
asking a clear question."

[Darren Miller]

Thanks for the info, I didn't think it was real til I saw what seemed like actual personal information for the person.  I'll try that group you suggested, thanks.

[Xavier Mathews]

What Group Did He Sugest?

--
Xavier A. Mathews
Student/Browser Specialist/Developer/Web-Master
Google Group Client Based Tech Support Specialist
Hazel Crest Illinois
xavier...@gmail.com¥xavier...@hotmail.com¥trues...@yahoo.com
"Fear of a name, only increases fear of the thing itself."

[Andrew Ingraham]

> What Group Did He Sugest?

Read about a dozen lines down in his reply and you'll see it. (Sorry, it
was right under your nose.)

Andy

[Xavier Mathews]

I Am Set To This Group By Email. So I May Have Deleted This Post B/C I
Get Like 800 Emails A Day Half Of Which I Save And Reply To!

[Zack (Doc)]

It was still quoted in the very e-mail where you asked that question.
GMail may have hidden it behind a "- Hide quoted text -" link, but it
was still there when you posted yourself.

--

Charles McCabe - "Any clod can have the facts, but having opinions is an art."

[Julie]

Xavier,  you have to pay more attention before replying to emails....

but in case you really had deleted them all, here is the quote... ;-)

- Hide quoted text -

>> It seems the troubleshooter pages have been moved so I can't find them
>> right now, but I don't think there was ever a good path for this
>> through them.  Your best bet is to post to the GHD group
>> (http://groups.google.com/group/Gmail-Help-Discussion) which is
>> staffed with actual Google employees.
>>
>> Ockham's razor tells me there's probably a Daren.Miller, or
>> Darren.Miler, or even Daren.Miler out there.

[Xavier Mathews]

Awesome thxs.