Re: [Gmail-Users] Where did my Canned Responses Go?

[John Blake]

Hi J Miller

Not sure about the canned responses, but this is a Gmail user group.

You can get great useful help from here, but not help from Google staff, everyone here is just like you, a user.

Cheers

John Blake

VK6JB

On Sun, May 4, 2014 at 11:30 AM, J Miller <jmil...@gmail.com> wrote:

I have created many over the last few years and today suddenly, today they are all gone. Is this a glitch or is Google that unreliable?

I have a incredibly difficult password to crack so I doubt someone has hacked my account and deleted them.

What is going on Google?

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[Andy]

On Mon, May 5, 2014 at 5:37 PM, Jerry Miller <jmil...@gmail.com> wrote:

John do you have a way to find the missing canned responses?

​Here is what little I know about canned responses.

Gmail stores them in Drafts; however it knows they are actually canned responses so normally you don't see them if you look there.

But, if you open Gmail with the older HTML version, for example, it doesn't know about canned responses, so it does show them in Drafts.

That could potentially be why Gmail isn't showing you the missing canned responses.  Are you logging in from an unsupported web browser, or is your Internet connection slow?  That might have forced Gmail to use the older HTML version.  Do other things in Gmail look different?

Another possibility is corrupt code got into your cache.  Try clearing your web browser's cache and cookies.

My canned responses still work.  FYI.

Andy

[Zack (Doc)]

Andy,

My canned responses have always showed up under drafts, and if I deleted the draft, the canned response went away.  I've used Chrome exclusively in Gmail, and barely/rarely used canned responses, but that's how I remember it happening.

[Andy]

On Tue, May 6, 2014 at 10:03 PM, Zack (Doc) <za...@tnan.net> wrote:

Andy,

My canned responses have always showed up under drafts, and if I deleted the draft, the canned response went away.  I've used Chrome exclusively in Gmail, and barely/rarely used canned responses, but that's how I remember it happening.

​Hmm, that's odd.

My canned responses have always been hidden from view and never show up in Drafts (unless logged on with the HTML interface), so I can't delete them there.  I would have to use the Canned Responses sub-menu to delete them.

I just now looked again, and sure enough, my Drafts appears to be "empty" (other than this reply), yet I have two saved Canned Responses which still work.  I also use Chrome.

Andy

[Marko Vukovic]

On Sun, May 4, 2014 at 5:30 AM, J Miller <jmil...@gmail.com> wrote:

I have a incredibly difficult password to crack so I doubt someone has hacked my account and deleted them.

​Your password may be long and complicated but cracking that is not usually how accounts are compromised. In the majority of cases, accounts are compromised due to the operating system itself being compromised and, for example, a keystroke logger being installed thereby capturing one's login. ​

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Marko

[Rachel Ferla]

I wondered where mine keep going - I realised that it's when I access my mail using the Gmail Android app I have deleted the "Drafts" from there thinking that they weren't needed and not realising that these were in fact my canned responses.

They do not appear as Drafts when I access my email account via the web browser.

Fortunately I have the text backed up in another service so could put them back by cut and paste.

On Sunday, 4 May 2014 04:30:58 UTC+1, J Miller wrote:

I have created many over the last few years and today suddenly, today they are all gone. Is this a glitch or is Google that unreliable?

I have a incredibly difficult password to crack so I doubt someone has hacked my account and deleted them.

[Martin Lindero]

Help! ​same problem here, some of my users encountered that kind of problem. all i do is to create a new canned response to there email​. 

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