gmail down

[ray oakley]

I have been unable to get mail email for the last couple of hours
though the rest of cyberspace is working fine. I can even get to
Google Accounts but the last step to Gmail just times out. I have no
way to report a problem or ask for help.

Wouldn't it be nice if Google had a bit on their home page telling you
about problems. Even the gas and electricity suppliers have a pre
recorded announcement on their phone when there is an incident. With
Google I don't even have a phone number or a 'contact us' site.

I guess I just wait and hope it all comes back eventually. I also
hope someone out there reads this and, if they are a gmail user
confirms that there is a problem or if they are a gmail employee they
get it fixed.

[Tyler Cheatham]

You dont pay for your email with GMail, they are not obligated to notify you of outages.  Use the help site and let them know that you cannot access your account.  This is still Beta, nothing is perfect.  Do you get an error message?  Gmail does not always know there is a problem.  You have to at times let them know, but it could be that you may not get a response until Monday because it is the weekend, but I dont know that for sure.  I have had two outages before and have gotten an email from GMail.  Good luck.  Use the help site, it generally works.  But you cannot complain, it is FREE email.

[Ryan Morehart]

On 5/19/07, ray oakley <r.e.o...@gmail.com> wrote:

I have been unable to get mail email for the last couple of hours
though the rest of cyberspace is working fine.  I can even get to
Google Accounts but the last step to Gmail just times out.  I have no
way to report a problem or ask for help.

 
Actually, you can contact them: http://mail.google.com/support/bin/answer.py?answer=6571

Wouldn't it be nice if Google had a bit on their home page telling you
about problems.  Even the gas and electricity suppliers have a pre
recorded announcement on their phone when there is an incident.

And they do have a place where they announce problems: http://groups.google.com/group/gmail-help-alerts/topics

It's part of their official help group.

I guess I just wait and hope it all comes back eventually.  I also
hope someone out there reads this and, if they are a gmail user
confirms that there is a problem or if they are a gmail employee they
get it fixed.

No problems here. Just follow the troubleshooting link I gave you above and then use the link they give you to report a problem if none of their suggestions work.

Ryan
 

[Ryan Morehart]

On 5/19/07, ray oakley <r.e.o...@gmail.com> wrote:

I have been unable to get mail email for the last couple of hours
though the rest of cyberspace is working fine.  I can even get to
Google Accounts but the last step to Gmail just times out.  I have no
way to report a problem or ask for help.

Actually, you can contact them: http://mail.google.com/support/bin/answer.py?answer=6571

Wouldn't it be nice if Google had a bit on their home page telling you
about problems.  Even the gas and electricity suppliers have a pre
recorded announcement on their phone when there is an incident.

And they do have a place where they announce problems: http://groups.google.com/group/gmail-help-alerts/topics

It's part of their official help group.

I guess I just wait and hope it all comes back eventually.  I also
hope someone out there reads this and, if they are a gmail user
confirms that there is a problem or if they are a gmail employee they
get it fixed.

[ray oakley]

Thanks guys. Gmail came back spontaneously a couple of hours later
and I did try to post a thank you but got an oops message. Then on
Sunday I lost the whole internet except for ping from the command
window so maybe it was a TalkTalk problem all the time.

I wouldn't have been able to use your suggestions about contacting
them because mail.google was exactly the address I couldn't get to. I
will note the gmail-help-alerts however. I'm pretty sure I would have
got that.

Thanks again for your interest and support.

Ray Oakley

[mollys57]

have u tried going to gmail fro the web browser? type in www.gmail.com
and u should go there, I do and have it in the upper task bar that i
dragged it to, take me right to my inbox unless I sign out..in which
case it takes me to the log in page.