gmail app slow to get mail

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Sarah

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Aug 8, 2011, 6:13:29 AM8/8/11
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Hi folks,
I'm stuck with smart phone access to my gmail at the moment. Is anyone else finding that when using gmail app, it is not concurrent with webmail, even after sync?

I used to use the gmail app sometimes for quickly checking my mail, but recently discovered that it does not seem to get new mail very quickly. Even when it has just been synched, it seems to be behind the web version. I can find new mail by pointing my browser at the gmail site. Or, more importantly, I miss new email if I use the app.
I have not worked out how far behind the app is, just noticed that it is.
I use the web interface, mostly for convenience and functionality, as I find both the mobile site, and the native android gmail app limited.
One of the problems I find with accessing the desktop version of gmail on touch-screen phone is that the archive button is inconveniently right next to 'report spam'!

Marko Vukovic

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Aug 8, 2011, 9:21:32 AM8/8/11
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Hi Sarah!

I am not familiar with the Android app for Gmail but I suspect that it probably uses IMAP, and that there is some sort of fetch interval. It is puzzling however that it is not concurrent even after you manually sync.

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Sarah

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Aug 8, 2011, 5:21:28 PM8/8/11
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Hi Marko, & everyone,
I'll have to look up the details of the app...
I had suspected it was POP, as actions, like "archive" don't seem to
get applied to the web-based (desktop) version. For example, if I
archive messages in the app, then manually sync it, if I then visit
the gmail website with my phone's browser, those messages have not
been archived there.
I have not used the app much, as its limited functionality does not
meet my needs, and restricted connectivity & time have conspired to
prevent me experimenting or investigating.
I do not allow my phone to connect (to the internet) and sync
automatically (I tend to do hi it manually, when I have a good data
signal or wifi access); the mobile reception for data, in my locality,
on my network is often slow, unreliable or inaccessible.
Not having much opportunity to search the web for info, presently, I
just wondered if anyone here had experience or knowledge in this area.
Thanks

wgh2005

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Aug 8, 2011, 3:14:39 PM8/8/11
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If the Gmail app does use IMAP, there sure is a “fetch interval”, and there may also be doubling of emails sent/received. Those are the exact situations I’m facing with my two Outlook email addresses, which are received initially by Gmail and then are forwarded on to Outlook. Sometimes it’s just a minor annoyance, but in my case the delay is occasionally a day or two, and then it’s a real problem.

 

Bill Hansen

 


Jeff Grossman

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Aug 8, 2011, 11:44:36 AM8/8/11
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I wouldn't be surprised if Google has some proprietary format for syncing Gmail mobile with the Gmail servers without using IMAP.  I know they use Push for the update interval so updates are supposed to be pretty instant.

Jeff

Jeff Grossman

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Aug 8, 2011, 11:17:04 AM8/8/11
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I have found the Gmail application on Android to be a little lacking.  I have also phone the mobile gmail website to be lacking as well.  There are times when my inbox is not the same from the Gmail application compared to the desktop website.  They are slowing making updates to the Gmail application for Android, so I am hoping most desktop website features make their way to the Android application.

Jeff

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Elihu

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Aug 8, 2011, 9:29:32 AM8/8/11
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I use android and find that I get mail on it faster then on the web. Are you using the latest version of the app?

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brosselle

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Aug 9, 2011, 8:03:00 AM8/9/11
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The Gmail app is push, not fetch. There should be no delay, and there
is none on my phone.

On Aug 8, 9:21 am, Marko Vukovic <marko.vuko...@gmail.com> wrote:
> Hi Sarah!
>
> I am not familiar with the Android app for Gmail but I suspect that it
> probably uses IMAP, and that there is some sort of fetch interval. It is
> puzzling however that it is not concurrent even after you manually sync.
>

Elihu

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Aug 10, 2011, 1:27:00 AM8/10/11
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Its definitely not IMAP since it does not have to enabled in order for the Gmail app to work. 

Marko Vukovic

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Aug 10, 2011, 6:56:32 AM8/10/11
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On Tue, Aug 9, 2011 at 2:03 PM, brosselle <bros...@gmail.com> wrote:
The Gmail app is push, not fetch.  There should be no delay, and there
is none on my phone.

Ok, I see that in the features it mentiones 'Email pushed automatically to your phone'. I'm guessing that for this to work, a persistent connection via Internet is required to the Gmail servers, and if it's not Push-IMAP then it must be via some Gmail API session.

Sarah has already mentioned the problems with connectivity in her locality so that would possibly explain some of the symptoms.

Regards
--
Marko

Jeff Grossman

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Aug 10, 2011, 9:09:36 AM8/10/11
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I really think it is some Google proprietary e-mail sync system.  I receive e-mail almost instantly via the Gmail app on my Android phone.  Sometimes I will see the little envelope in the header of the phone before I see it show up in the web browser.

Jeff

Sarah

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Aug 12, 2011, 5:42:29 AM8/12/11
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I'm using version 2.2 of the gmail app. It is not the latest release,
I get notified of recommended updates automatically. Being a branded
phone, I am tied to using the software provided (or invalidate my
warranties) - htc sense, froyo.
Gmail/Google does attempt to sync automatically, despite auto sync
being disabled. I can't stop background sync, which basically gives
permission for anything to send/receive data whenever it feels like
it; assuming I have a data connection at the time.
Leaving the phone connected to mobile data kills the battery in a
couple of hours, especially with an unreliable connection. It's the
one thing that lets my phone down.
Just checked, and I find there is an update for the gmail app available -
Version 2.3.5; but it's rated as "low maturity".
The newer Version 2.3.5 provides: colored labels & stars,
automatically pushed mail, offline viewing, conversations & many other
features.
It sounds like a huge improvement over the version I am using..!

Jeff Grossman

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Aug 12, 2011, 9:01:59 AM8/12/11
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I would recommend upgrading Gmail, I think it might solve some of your
problems. I think the rating information applies to the age group the
program is written or designed for. Probably mostly used for games
where there might be language or violence. I don't think it has
anything to do with the update importance.

Jeff

On 8/12/2011 2:42 AM, Sarah wrote:
> I'm using version 2.2 of the gmail app. It is not the latest release,
> I get notified of recommended updates automatically. Being a branded
> phone, I am tied to using the software provided (or invalidate my
> warranties) - htc sense, froyo.
> Gmail/Google does attempt to sync automatically, despite auto sync
> being disabled. I can't stop background sync, which basically gives
> permission for anything to send/receive data whenever it feels like
> it; assuming I have a data connection at the time.
> Leaving the phone connected to mobile data kills the battery in a
> couple of hours, especially with an unreliable connection. It's the
> one thing that lets my phone down.
> Just checked, and I find there is an update for the gmail app available -
> Version 2.3.5; but it's rated as "low maturity".

> The newer Version 2.3.5 provides: colored labels& stars,
> automatically pushed mail, offline viewing, conversations& many other

Marko Vukovic

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Aug 12, 2011, 10:10:27 AM8/12/11
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Hi Sarah

Do let us know of your experience if you do upgrade.

Sarah

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Aug 12, 2011, 11:24:27 AM8/12/11
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Jeff, the rating information (on android market) is to do with the state of development of the app, not the age group it is designed for, or aimed at.
A "low maturity" rating is similar to "beta". It means the app is still being developed.
I'll check with my manufacturer (htc), and service provider (orange), as to their recommendations, as my android operating system is skinned with htc sense, & then I have Orange's custom bits bunged on top of that. The 'default' apps, that came preloaded are considered to be part of the package, & are subject to one or both of these companies policy and update release schedule.
There's a load of unwelcome branded stuff, limited demos & useless junk I would love to remove, especially as one slip of the finger could sign me up to an expensive subscription service; but for the time being, I have to live with it. The perils of buying a branded device...
Having two loads of proprietary software on my phone is a little inconvenient. Unless Orange has authorized it, even my manufacturers updates are not sanctioned. This places me a long way behind the latest updates.
I'll post my experience, assuming I can find someone at Orange who can answer my questions satisfactorily.

Jeff Grossman

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Aug 12, 2011, 1:31:06 PM8/12/11
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I was not aware of that.  Sorry for the misinformation.  I can understand Gmail have a "beta" style attribute since all of their software is always Beta.

Jeff

Sarah

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Aug 12, 2011, 3:24:08 PM8/12/11
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@deaddrop.six
Reading the terms of my agreement with htc, regarding the bundled
software they supply, I am bound to using their official updates.
However, Orange tell me I should wait for them to release their
version, rather than use htc's.
Reading the gmail blog, gmail app is no longer tied to OS updates; &
requires android 2.2.
It's a minefield trying to navigate the different software t&c and permissions.
I assume, as gmail is no longer tied to manufacturers' updates, then
there is no reason I should not upgrade (& have just done so,
apparently successfully).
I'll post my experience shortly, when I have had a chance to explore it.

I received no notification of this gmail update; but as the gmail app
was originally part of the bundled software on my phone, I would not
receive notification unless orange decided to offer it.
Apps I have installed myself, are notified on a different schedule to
operating system updates; I can set permissions as to whether apps
update automatically & I have it set to notify me; but bundled apps
are subject to the "server's schedule".
It will be interesting to see if I receive update notifications for
gmail in future, following this update.
I can only hope that future updates remain compatible with froyo, as
htc say there are no plans to roll out gingerbread for my phone.

Sarah

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Aug 12, 2011, 3:57:24 PM8/12/11
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Ok, up and running with gmail 2.3.5...
I tap the reply button at top right of screen, to reply to my father, & it opens my phone dialer, with his number loaded, instead of a new message. Hmm...
I try again, same result; I tap the little arrow, to bring up more reply options, & tap reply again. On the 5th attempt, it decides to finally agree to let me reply by email and opens a reply box.
Am I missing something?
Could it be something to do with length of press on the screen, as to what reply format is selected?
Is there a way to select what reply action is called when you hit reply from within an email in the gmail app?

Sarah

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Aug 12, 2011, 4:43:46 PM8/12/11
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So, if I tap on the contact's icon, at top left of the message, it brings up contact options - phone; chat; talk; email. Phone is the 1st one in the series; and thus perhaps the default option.
However, having already replied once to this contact by email, when I now select reply, in that conversation, it automatically opens an email reply.
I gather I can select how I want to reply to an email from a contact by tapping that contact's icon in the message, & choosing from the options there.
What I don't yet know, is how to set default contact option, without having to do it individually for each contact.

Aside from that, I find the new gmail app interface an improvement; enough that I'm prepared to use it and give it a trial.
Previously, the lack of features, and limited views had made it unsuitable for my needs, and tedious. I had found that I had problems attaching files, and that maximum file size was very limited compared to the web desktop interface.
The ability to choose what gets synched is useful.
I'm rather wary of using the ringtones & "mashup" features, as quite a few people seem to be reporting problems.
More to follow...

Sarah

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Aug 12, 2011, 11:11:03 PM8/12/11
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While I receive email notification promptly sometimes, I'm still
finding a delay before some mail is visible in the gmail app. The
interval is variable. It seems
to happen regardless of whether I am connected to wifi, or a strong
3g+ mobiledata signal; it does not seem to be related to the areas or
time periods where I have a poor signal, or periods where I am not
connected any data signal.
If I establish a data connection, when my phone has been offline for a
few hours, and sync gmail, the newest mail does not always get synced;
I can log into gmail site with my browser, and find there are new
emails and/or replies.

I wonder about the frequency of automatic push, and whether it works like
fetch, in that the interval is determined by the frequency of mail?

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