Canned responses go to the wrong email address

[SimonL]

I use Canned Responses, but I'm finding that when I receive an email
with a "Reply-to" address different to the "From" address then the
canned response is sent to the From address. This is wrong - the
response should go to the Reply-to address. I guess this is a bug but
I don't know the best way to report it in order for it to be fixed.

The reason it matters to me is that I have an online advert for my
vacation home. I get responses to my advert delivered to me in emails
from the advert listing site, with the Reply-to set to the email
address of the person making the enquiry. Obviously I want my canned
response to go to the person making the enquiry, not to the advert
listing site. (Normally I reply manually, but when I am on vacation I
want to set up an auto-reply using a canned response).

[Julie]

It is not a bug.  It is the way that Canned Responses and Vacation Responder is set up.  It seems insane to those of us who would like to use the feature, but apparently this is proscribed in the Internet rules.

"Reply-to" is therefore useless for automated replies.

[Fuzzy Logic]

It is a bug, and you should report it in the Helps. If you click help
at the top of your account, in there should be a link to report a bug.

[Fuzzy Logic]

It is a bug. I know of no RFC that would proscribe that.

[Zack (Doc)]

If it was deleted from Trash, then it is gone forever... if it's still in trash (kept for 30 days by default), then you can search for it in the trash and click "Move to Inbox" to recover it.

On Sun, Sep 13, 2009 at 08:18, Girish Lohani <gloha...@gmail.com> wrote:

Hello friends,

need some help , i was having some very important mail in my trashh , which
were deletedd,

i need those mailss , how can i recover themm

girish

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[Julie]

Well this is the response that Chad P(Google) gave in the Canned Reponses Group.

The story is spelled out here in RFC 3834:

   * http://tools.ietf.org/html/rfc3834#section-4

"A Personal or Group responder SHOULD NOT deliver a response to any
address other than that in the Return-Path field, even if the Return-
Path field is missing."
"The Reply-To field SHOULD NOT be used as the destination for
automatic responses from Personal or Group Responders."
"Sending automatic responses to Reply-To addresses can thus result in
a large number of people receiving a useless or unwanted message; it
can also contribute to mail loops."
"The Return-Path address is really the only one from the message
header that can be expected, as a matter of protocol, to be suitable
for automatic responses that were not anticipated by the sender."

So based on the above, it would be a clear violation of the spec to
send canned responses to the Reply-To address.

According to Chad, it is clear that this is the way the RFC says it should work.

[Fuzzy Logic]

I withdraw my objection.

[Zack (Doc)]

That's just how it works... did you have an address in the e-mail that you used when you created your canned response?  If so, that address may have been stored in the canned response.  It should still be going back to the person who sent it.

On Sat, Apr 13, 2013 at 6:21 AM, IC BootIt <train...@gmail.com> wrote:

Question Julie, 

How do you get your canned response to send to the person who sent you the email? 

My canned responses are getting sent to my host. 

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