Google Account Endless-loop

[Alvin]

Yes, I want another Google Account.  I go the the "Create Account" page, enter the name I want, and it tells me the account already exists. Okay, I could have forgotten this. So I click the "Cannot login link," select the "I don't know my password" radio button, enter the above Google Account, and I get "No such account exists" message.  Now what?  Thank you for any help.

[Zack (Doc)]

If your proposed username has a reserved word in it, like admin, or root, I believe you'd get the same results.  Alternatively, if the account exists, but with periods in different locations, you;d get that type of result.  Logging in the periods aren't significant, but password recovery they are.

On Sun, Jul 7, 2013 at 7:12 PM, Alvin <alvin.or...@gmail.com> wrote:

Yes, I want another Google Account.  I go the the "Create Account" page, enter the name I want, and it tells me the account already exists. Okay, I could have forgotten this. So I click the "Cannot login link," select the "I don't know my password" radio button, enter the above Google Account, and I get "No such account exists" message.  Now what?  Thank you for any help.

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[Alvin]

Thanx, Zach.

> Logging in the periods aren't significant, but password recovery they are.

A little inconsistent, but I guess even Google isn't perfect. :-/

I'm trying to get/recover a Google account with my business name, and there is a logical place for a period, which I didn't try.  I did now with the same results.  Now what?

[Zack (Doc)]

Have you tried sending a message to it?  If it truly doesn't exist, there will be a bounce, and then you'll know that GMail is just preventing that username because they don't like a word in it.  If it doesn't bounce, it's possible someone has the account, just has a period in a place you don't consider logical.

[Alvin]

What a brilliant suggestion, Zach!  Thank you.

Just sent said e-mail and it bounced with "The email account that you tried to reach does not exist."  Now, how do I get that account without Google telling me it already exists?


Alvin

[Andy]

Just sent said e-mail and it bounced with "The email account that you tried to reach does not exist."  Now, how do I get that account without Google telling me it already exists?

If Google is telling you it "does not exist", then I think one of two things is happening:

1. The name you tried is not allowed by Google, and you will not be able to get that account name.

2. The name you tried formerly existed but the account was deleted.  Google does not (as far as we know) recycle old usernames, so you will not be able to get that account name again.  Well, maybe there is a small possibility that you could convince Google that it was yours, and you just deleted it by accident and you didn't mean to do that.  Since you don't seem to be sure if that username was ever yours, it doesn't seem likely that you can convince Google either.

Regards,

Andy

[Alvin]

Thanx, Andy.

In any case, Google as the answer.  How can I ask them directly?


Alvin

[Steve R]

That sounds like a good approach to see what's happening.... but, good system design would have a relevant message sent to the user when they try to use a reserved, non-allowed, word in the id rather than just saying it's already in use. As a retired system designer/developer of many years, poor designs such as this drive me nuts.