Personal Message to Gary Cook
Bella
First, and foremost, I would like to clarify the issue with our
company. We were not shut down by the FMC. We voluntarily
surrendered our license. Now that we are no longer in business I have
more time to spend dealing with wonderful and charming customers like
you and your friend Gabriel Warigi.
You may think that congratulations are in order to you for thinking
that you have reached your goal. Its time that you stopped patting
yourself on your back for taking credit for slandering our company
name thinking that the end result was that the FMC shut us down.
Every once in a while we are blessed to come in contact with creative
people. However, in your case, you are not creative. You are simply
pathetic. How much energy due you spend on slandering peoples names?
Perhaps that energy could be better used to improve your character. I
truly feel bad for you as you probably spend all your time creating
forums and chats for unhappy customers like yourself. Maybe, just
maybe you should spend more time with your family if you have one
because life is too short to deal with dirt.
But all this does not matter now, I will help you to clarify a lot of
issues that are unknown to you in the shipping industry.
You've blamed us for delays and stealing your car. You also accused
us being dishonest with you. Why???????
Your containers were loaded at your residence in CA and went straight
to the rail yard for moving to the port of Houston. We were informed
by the origin agent that you were very happy with their services to
wrap and load your cargo into containers. They presented valid proof
that some packing materials were used in the amount of $1500 and that
you were informed about it and agreed to it. Based on the contract
that you signed you were well aware that those materials and labor was
not included in your price. Please refer to the exclusions portion of
your signed contract. You seem to think that everything in life, or
your life, should be free. Unfortunately Gary, that is not the case.
You acted so surprised and threw a hissy fit when we billed you
additional charges for packing. Read your contract honey. Everything
is outlined. Were you stomping your feet and flapping your arms when
we billed you for the packing materials?
Nobody works for free, everyone is in it for money. Those labor
workers that packed your containers do not have to give you free
service. They all have family and kids that they have to provide
for. Unfortunately, customers like you want everything for free.
Sure we could have added additional money to the packing supplies, but
we didn't. We passed the original invoice to you. We did not make any
money on the invoice for packing materials.
When containers arrived to the port of Houston, we submitted your
original title for the Corvette to US customs for export clearance.
Customs rejected the entry due to some issues with your title. So
instead of cooperating with customs authorities, you started accusing
us of trying to steal your car. Then you accused us not being members
of HHGFAA, AMSA and BBB which you later found out that we were and you
were wrong. Golly gee, imagine that! Gary Cook was wrong. Perhaps
youre just a paranoid, nervous freak. Were you having a panic attack.
Do you always feel like everyone is out to screw you? Unless you have
solid, valid proof that someone is out to screw you, don't make untrue
accusations. You obviously had no proof; otherwise you would be in
court long time ago. Anyway, lets continue as I have changed topics
here unintentionally
It took a while for US customs to release your cargo for export after
they received all the necessary documents and completed their full
inspection on your cargo. Your containers were finally loaded on the
next available vessel and sailed. Once cargo arrived at the
destination port, our delivery agent started the customs formalities
process immediately. We paid our agent upon the arrival of your
containers and funds were debited from our account. We then notified
the agent that their invoice was paid and they can proceed with
delivery.About ten day later Gil Stauford ( delivery agent ) contacted
us via e-mail informing that funds never reached their bank in Spain.
We immediately contacted our bank to trace the wire. It took them
about 24 hours to get back to us with the answer that funds were on
hold due to wrong account number but they had failed to notify us
about this matter. I personally spoke with the bank manager to sort
out this situation. Finally the money was transferred and your cargo
was delivered to your residence. With every shipment we receive
delivery docs once a shipment has been delivered to our clients. In
reviewing the delivery documents, we learned that there were no
damages nor any missing items.
Yes, the moving process is stressful and not everything goes as smooth
as we want as there are many parties involved. But the fact is that
your cargo got to you safe and sound and we did not hold your goods at
any point.
I'm not giving you the benefit of a doubt but with your help and help
of our ex employee who extorted money from our account, we had no
choice as to shut down. But I trust God and believe that everyone is
going to be punished for ruining someone else's life. How does that
saying go? Every dog has its day?
Good luck my dear friend, Gary Cook. Enjoy your forum and I hope that
all the time you spend bashing companies isnt interfering with your
ability to put food on the table. .
Gary Cook
debra honea
Shape Yahoo! in your own image. Join our Network Research Panel today!
Gary Cook
- I want a refund for the overcharge in boxing for packing my furniture which WAS covered in the contract.
- I want a refund for costs associated with the screw-up on Globex's part that delayed the shipment in Houston. Globex is an international relocation expert. I shouldn't pay for their mistakes IF they were a mistake.
- I want a refund for the storage costs because of the delays in Tenerife when they didn't pay their agent promptly. I don't care about lost wire transfers. The agent here is honest and told me the entire story.
- I want a refund for the rental charges I had to pay during the time Globex said the items shipped but didn't and the time they were actually delivered. 2 months late. 2 months of unused rental space.
gary...@gmail.com
You have to be the most unlucky business person in the world for all
in your response to be to be true. Now multiply that bad luck across
all the people on the forum suffering from your bad luck in business
and having to put up with all of us horrible, complaining customers.
It just seems to follow you in every venture in the moving business.
I do feel sorry for you. Not really. No slander in my accurate,
fully documented information. It's all fact. I guess everybody here
is also guilty of slander?
Don't worry about my character. I've got plenty of people to testify
that it is excellent! How's yours?
Don't be concerned about my family. They are as pissed off at Globex
as I am.
Don't be concerned about my diet. I'm eating just fine. Hell, a
little too much. There's definitely food on the table. Enjoying
life. Working. I own a corporation. I don't have any of those
"wonderful and charming customers" that you describe. All my
customers are ecstatic at the service they receive from my
operations. But thanks for the concern. BTW. If you ever need any
business advice, let me know. I might be able to assist for the right
fee.
Movers are movers. They are paid to do a job. You paid them. You
are supposed to manage them as your contractor. You allowed them to
setup a situation where I was ripped off. I don't care about their
family. Many from the mover were "students" and I didn't want to get
into a discussion about their status. Maybe they were not legally
allowed to work in the USofA.
AMSA? Member? I think not. I have a December 2006 email from
them .. "We have written them to take it down but they are not the
only ones using it illegally. You are smart to ask about it....
Patricia Jennings, VP AMSA - Moving America Professionally". I again
verified your membership at the end of January since you had the logo
on the site. Same answer from AMSA.
You had the nerve to respond to the BBB in Florida with this remark
"Regarding the statement "We did have many conversation with this
customer and he finnaly understood and paid for his move." Not
exactly the way I saw it. You love to twist the facts to your favor.
The proper response should have been "We responded sometimes with a
few answers to some of his questions and in the end, we forced him to
pay improper charges or we would leave his items at the port for
pickup. He finally paid".
That is not correct. I never agreed to the additional charges. I
paid for my move because if I didn't, my items would not be shipped
and they already loaded the containers and took them away. The final
invoice arrived long after the items were taken away. I had no choice
but pay.
Our contract with Globex was to pack my furniture and ship it. I had
all my loose items already packed ready for shipment. You seem to
separate the word wrap from packing when it comes to furniture.
Monica tell me "Please note that as per your contract, boxes are not
included in your price even if they are used to protect your
furniture. For furniture wrapping we only use shrink wrap and paper
pad, the additional material that the movers used was to protect your
items better and to pack the additional items that were not ready to
ship at the time of pick up".
I guess wrap only included a very specific material. One can't wrap
furniture in cardboard? From the appearance of my items, some are
wrapped in cardboard and this proved to be a very expensive wrap I
later found out. Yes, I signed a scribbled note saying some materials
were used WITH NO PRICE so one has to assume that there is NO CHARGE
for something covered in the contract. But you then send a bill for
items that should have been covered and threaten to hold my items
hostage (not ship) unless I pay. So we start the Globex / El Al game.
Medium Box 3.1 cu. ft (18 x 18 x 24) 3 $20.00 $60.00
Box 4.5 ( 24 x 24 x 24 ) 5 $20.00 $100.00
Dish Pack Box 5.2 cf. ft. (18 x 18 x 28) 8 $30.00 $240.00
Picture box 4.0 17 $25.00 $425.00
Wardrobe Boxe (24 x 21 x 46) 7 $30.00 $210.00
Packing Materials Used 1 $325.00 $325.00
Some of the Wardrobe boxes were very used and there were not 7 used.
The actual quantity was 3 or 4 from what I can find when the container
was unloaded. None of the picture boxes were used for art. They were
used to wrap my furniture. The prices are ridiculous. Picture boxes
are about $7 retail. I know. I bought a bunch. No dish pack boxes
were used unless they were torn apart for wrapping furniture. Yes,
part of the charge is to pack the box I'm told by Sandra "The $20.00
per box is for labor as well. This is what mostly every company
charges. Some companies charge more". These boxes were not packed.
They were ripped apart for the cardboard. I have no clue what $325
for "Packing Material" means but it's probably for the 10' of bubble
wrap I requested from the mover.
To add further insult to these charges, the mover was contracted to
build a plywood barrier between the car and any boxes that might be
shipped with the car. This proved unnecessary since all items fit
into one container and the vehicle shipped alone in the 2nd
container. So the mover saved time and money by not going through
this step. Did I receive a refund for this? Of course not. Just a
bill.
I guess I start a "Hissy Fit" at this point. You underestimate how
pissed I became. But being a creative person (that you don't seem to
recognize) I didn't "stomp my feet and flap my arms". Instead, I
started a meticulous documentation process that ultimately resulted in
the creation of a website and group where others can discuss their
problems with Globex and El Al.
Then there's the port of Houston incident with my car. You (Monica)
send an email LATE Friday December 8th demanding I sign the title of
the shipment will miss sailing on SUNDAY December 10th resulting in
additional charges. Nice notice. Impossible deadline. Nice try.
Nobody in their sane mind is going to sign over the title to a
Corvette worth $50,000 in order to ship it. That's either a very
stupid request or a very smart attempt. Your company was unable to
respond to the ridiculous request if it came from customs. You were
unable to respond to me with a reasonable explanation, threatening to
leave my vehicle in Houston thousands of miles from where you picked
it up and thousands of miles from the location you contracted to
deliver it to as an "International Relocation Expert. Email from
Monica.... "sir, that is what US CUSTOM requires to export the
vehicle if you do not wish to acomplish woth their requirements then
you can feel free to pick up your container from HOUSTON port, you can
contact US CUSTOMS AGENT DIRECTLY". Nice! Again, I get the stupid
request to sign over ownership or else. Only after threatening to
call the FBI did you somehow figure it out. But the delay had a cost
associated with it (I find out in January) and you again forced me to
pay or else. This response from Sandra is just pure B.S. "The Fact
that US Customs rejected your title more than once is not our fault or
responsibility. Customs is something beyond our control and you knew
what was going on because Monica and Beth from Customs were working
with you regarding this matter; as per your contract, we are not
responsible for any fees caused for customs clearance delay". If you
know what you are doing, you respond properly.
Now it's January 3rd. I get this email from Lisa. "I wanted to let
you know that your shipment sailed on 12/28. The ETA is 1/28. Below
is the agent's information", Well. That's just great. You delayed
the shipment and didn't tell me. I'm expecting it Jan 5th. That's
what you told me when you picked it up. Now you are telling me it
didn't even leave the USA until the end of December! You screw-up in
Houston was time and money to me. I have storage space rented to
receive these items. There's furniture in the container. Now I have
to buy new items.
Then we get into January. You send me an invoice for 22,165.00, all
was paid in November except the Houston rip-off (roll) fee. Totally
unprofessional accounting practices. What you are trying to do is
extort $640 for the screw-up in Houston. This is the first time I've
seen this charge. I get a notice from Sandra on Friday January 26th
saying my things are arriving "this weekend" with a request to pay or
else. "Your shipment is arriving this weekend and we can not release
it from the port at destination until we receive your payment in
full. If your balance isn't paid in full there will be storage and
demurrage at destination that you will be responsible to pay." Of
course, you emailed the invoice on January 24th! I pay it promptly,
within days. I have to choice but respond to the extortion request.
Of course, Globex has not told me that the shipment actually arrived
January 24th. The clock starts ticking here. It's time for Globex to
pay Gil Staufer so they will pickup my items and deliver them when
they clear customs. According to Gil Staufer, it clears February
14th. They are not paid. They won't move my containers. I'm getting
charged for storage.
There's no response from Globex other than one about my website. I
see read receipts from your staff but nobody responds. Until February
16th. You say the wire was sent today! Well that's late first of
all. Everything still sitting accumulating storage costs. The items
were in port for weeks. You had plenty of time to pay Gil Staufer. I
can only guess that this must be retaliation for the posting of the
story on the website. BUT I'm not the only one with plenty to say
about Globex. I'm the only one that has created a site to focus on it
to protect others.
The payment is lost for weeks.
You block legitimate requests for information originating from my
domain, all of which were non-vulgar but very direct questions which
you obviously had no answer.
February 26th.. Lisa said the wire was sent last week.
Ah! Gill Staufer tells me they only received partial payment. They
won't deliver until fully paid.
March.. You apparently paid Gil Staufer. I got stuck with huge costs
for storage in Customs.
So there.. This is the short response to B.S. from Bella. I can post
every email between November and March. I have email from the BBB,
AMSA. I have every conversation between us.
Sincerely
Gary Cook
On Sep 25, 9:23 am, debra honea <totalinvestigati...@yahoo.com> wrote:
> Hello group,
>
> My name is Debra Honea with Total Investigations. I have spoken to Hanan, the owner of EL AL Moving, EL AL Shipping, and Global Express. He is working with me and my clients in order to correct all of your problems with them. If you would like to receive your refund for your shipment, let me know.
>
> Thank you
> Debra Honea
> Total Investigations
> P. O. Box 219
> Puckett, Ms. 39151
> e-mail totalinvestigati...@yahoo.com
> ---------------------------------
Bella
This will be the last message that I will post on your forum as I have
no interest in playing childish games with you.
You've been acting like a whinny 5 year old. Blaming the entire world
and complaining about each and every company that you cross with.
What do you think, you can change the world???
Globexshippingsucks.com
Mychryslersucks.com
What else sucks:
Travelocity.com
Mcdolands
Hostexcellence.com
Mysitespace.com
Who is next??? How sick are you??
You even went as far as posting a sign on your car windows that you
drive around with stating "My Chrysler Sucks".
Stop complaining, it's already disgusting.
In regards to AMSA certificate that you still claiming that we are not
a member, I will post right after this e-mail so everyone can see that
the lier here is you.
Going back to customs hold for your cargo, you and every one knows
that it's beyond our control on how long customs procedures take. The
only think we can do is follow up and cooperate with their
requirement. But no, not for Gary Cook, he is a special case
here!!!!!
Sorry, the only thing that we failed to do is to notify customs
authorities on how sick you are.
By the way, your allegation in regards to us blocking your e-mails are
wrong, but we can see how someone with your sick mentality would think
that we would do this.
This is pointless, what do you think we were gaining out of it?
Have a great life and no thanks, I don't need your business advice as
we see how well you tend to get along with businesses you deal with.
But I do have an advice for you, find a physician.!!!!!!!
Gary Cook
Patricia Jennings, VP
AMSA - Moving America Professionally
703-706-4983 phone; 703-548-1845 fax
Visit our consumer site www.moving.org
Is Pat also crazy, sick, etc. like me? Did she lie? If so, Pat owes you a written apology.
Just go away. Your credibility is zero. You've made enough people miserable with your business practices. It isn't just me that has figured you out. It's public information on the Internet. You need to address a WHOLE bunch of negative press from all the places you been.
Gary Cook
Gabe Warigi
Gary, I don't think there is anything inside Bella that says TRUTH or
HONESTY !
Look at what she wrote to me last ....
"WE ARE CURRENTLY OUT OF THE OFFICE DUE TO HOLIDAY.
WE WILL RETURN BACK ON 9/17/2007.
ALL INQUIRIES WILL BE ANSWERED IN ORDER ON MONDAY, 9/17/2007."
So now she concedes to having voluntarily shut down ehhh ? Can we call
it forced holiday ?
Bella, you cannot go around screwing everyone you came across in life.
Simply said, its primitive in the internet age and disqualifies your
ilk from being human.
You stole my box with baby items in it and started to throw dirt due
to my persistence to locate the box.
You even insinuated that I was smuggling stuff in it. Glad I've kept
all the emails and if you remember what I told you ......
"it will never go away". NOT UNTIL YOU PAY FOR THAT BOX !
You claimed to ensure goods reached their final destination, but you
miserable failed on this one ! Need I say more on how your agents
treated my shipment on arrival to Mombasa ?
For someone who claims to have been in the shipping business for many
years, you leave alot to be desired and your failure to address issues
in a mature way is highly wanting.
How do you jump over the fence and start hurling insults at your
clients ? Do you know what this does to the spirits of the people you
are trying to screw ? It irritates the living daylights out of them,
which explains why you are finding yourself in legal problems.
I would rather you get polite and explain things in TRUTH, ... SHIT
happens to all of us and business can be stressful, but when you start
playing cat and mouse and getting into petty lies to make an extra
buck you loose it all !
We have a right to be heard and are bestowed with the opportunity to
stand for what we believe to be honest and truthful, and to be JUST
you too Bella are not exempted from such rights.
BUT what you have done is knowingly taking advantage of shippers
thinking that after you rip and scam them out of their hard earned
money, you can draw the veil of the old business and unveil a new one
under an assumed name and continue with your tricks of trade.
Well ... Sorry, HUN, life is like a boomerang, whatever you throw out
makes a full circle and comes back at you.
These people are serious, they have you legally cornered and want
their money back. What you gonna DO ?
So good luck in getting yourself a good lawyer ie if you can afford
one !
Debra - I need ma' money too ... I will be contacting you shortly as
well !
Renato Fichmann
Renato
van...@presta.com
Exactly as you are saying we have all heard these excuses, I stand
behind you a 100 %, these people are crooks, I still don´t have my
things and they haven´t given me my money back.
So whatever they say lets see if they are capable of standing up for
it.
I will post more information on my case soon.
Vanessa,
fper...@charter.net
My name is Francyne Pereira and I am too stuck with the El_AL scam.
I am still triying to get my stuff out of the port. As soon as I resolve that I will get in contact with you.
Thanks.
> ---------------------------------
debra honea
fper...@charter.net wrote:
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