Issue after updating Saved Payment Token

[Kadiatou Diallo]

Hello, 

The Credit Card that's used to make the donation payment has expired and so I've added a new card in Braintree, generated its saved payment token there and updated the saved payment token passed to the donation api. I'm assuming that the payment gateway key remains the same since this is what's provided by Globalgiving. However, I keep getting a 400 error with the following error message: Unable to process charge. Result code (0) Any idea on what I'm missing?

Thanks in advance!

[Jacob Christensen]

Hey Kadiatou,

Our team are looking into this and will get back with you soon, thank you in advance for your patience!

With Gratitude,

Jacob Christensen 🔊 (He/Him)

Business Partnerships Manager, Technology Solutions

Working Time Zone: EST (UTC - 5)

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[Kadiatou Diallo]

Hi Jacob,

Thank you for looking into this!

Best regards, 

Kadiatou

To view this discussion visit https://groups.google.com/d/msgid/globalgiving-api/CAAT1BBpG3ZLPn6D5fXsPhseZ2bmfDf0u4PSb_mpPtT_MaBe49A%40mail.gmail.com.

[Kadiatou Diallo]

Hi Jacob, 

Are there any updates on this inquiry? And do you need us to provide additional information on the api call?

Best regards, 

Kadiatou

[Jacob Christensen]

Apologies for the delay here. Our team has visibility into the call but has not yet been able to identify a root cause.