Issue after updating Saved Payment Token

45 views
Skip to first unread message

Kadiatou Diallo

unread,
Jan 21, 2025, 1:32:21 PMJan 21
to GlobalGiving API
Hello, 

The Credit Card that's used to make the donation payment has expired and so I've added a new card in Braintree, generated its saved payment token there and updated the saved payment token passed to the donation api. I'm assuming that the payment gateway key remains the same since this is what's provided by Globalgiving. However, I keep getting a 400 error with the following error message: Unable to process charge. Result code (0) Any idea on what I'm missing?

Thanks in advance!

Jacob Christensen

unread,
Jan 22, 2025, 11:51:46 AMJan 22
to globalgi...@googlegroups.com
Hey Kadiatou,

Our team are looking into this and will get back with you soon, thank you in advance for your patience!

With Gratitude,
Jacob Christensen 🔊 (He/Him)
Business Partnerships Manager, Technology Solutions
Working Time Zone: EST (UTC - 5)
_______ 

GlobalGiving 
Upcoming PTO/Holidays: Jan. 20th
_______

GlobalGiving Atlas  Get to know GlobalGiving Atlas, the world's largest database of nonprofits, featuring 9.6+ million organizations.


--
You received this message because you are subscribed to the Google Groups "GlobalGiving API" group.
To unsubscribe from this group and stop receiving emails from it, send an email to globalgiving-a...@googlegroups.com.
To view this discussion visit https://groups.google.com/d/msgid/globalgiving-api/b04ab624-4113-4e18-90f3-3dbafd958b45n%40googlegroups.com.

Kadiatou Diallo

unread,
Jan 22, 2025, 12:52:12 PMJan 22
to globalgi...@googlegroups.com, Aaron Dao, Julian Estores
Hi Jacob,

Thank you for looking into this!

Best regards, 
Kadiatou

Kadiatou Diallo

unread,
Jan 28, 2025, 5:58:01 PMJan 28
to globalgi...@googlegroups.com, Aaron Dao, Julian Estores
Hi Jacob, 

Are there any updates on this inquiry? And do you need us to provide additional information on the api call?

Best regards, 
Kadiatou

Jacob Christensen

unread,
Feb 3, 2025, 10:48:21 AMFeb 3
to GlobalGiving API
Apologies for the delay here. Our team has visibility into the call but has not yet been able to identify a root cause.
Reply all
Reply to author
Forward
0 new messages