Fwd: Du_Complaint_1-91444349443
Sudhir Neerattupuram
Gulf News for Publication
Attn: The Editor
CHEATING OF TELECOM GIANT DU IN UAE
Under the telecom giant Du’s representatives are cheating so many illiterate and educated innocent people in UAE without given proper details and get signature for 1 year contract for postpaid connections. Without the knowledge of the customers the Du representatives migrating the Du mobile connection account from pre-paid to postpaid and forcefully asking them to pay minimum AED 150/month for at least 1 year. On the joining time they are offering that there is 3 months free connection and after 3 month you will pay only AED 75/- for 1 year. This plan is under Smart Plan150. You also freely get 6 GB data & 300 minutes for local & International calls. Poor people signed the paper and activate the account.
After 2-3 months all of them get the huge amount bills. When we are complaining to the Du, they are say that they don’t know the representatives, there are no such offers and you must pay the amounts. Otherwise they will take legal actions against them. If customer wants to disconnect the account they had to pay a Dh300 early disconnection fee.
There is rule that below AED 2500/month salary didn’t allow the Post paid mobile plans. But so many poor innocent labours are cheated by Du and forced to pay huge amounts. At the joining time Du representatives cunningly didn’t asking about their monthly salary. Below AED 2500/- salary holders also forced to pay the cancellation fees of AED 300/-. When anybody complaints to Du officials, they are nicely escaping and saying that they don’t know that representatives. But the representatives submitted applications are approved within minutes by Du authorities and they gets the commissions from Du on time also….!!!!! It is the time to take strong action against the fraudulent activity and non-eligible sales of postpaid plans of Du.
Here I am given you a complaint given to Du regarding their cheating for your reference (please check the attached files) :
I am a customer of DU since 15-06-2016. On January 27, 2017 Du’s two representatives meet me on my office and told me that they have an offer of three months free usage of Du connection without any payment and thereafter I will pay monthly 150/- AED. And also I will get monthly 6 GB data & 300 minutes for local & International calls. They signed a contract without revealing details.
But, on March 29, 2017 I received a message from Du and asking me to pay AED 210.30 for 01/02/17 – 28/02/17. I reached UAE Exchange on 01-04-17 for Du payment; they told me that my Du Bill amount is AED 716.06. When I enquire about it, Du person told me that AED 467.05 for the Bill for the month of March. So I decided to cancel my Du account and send complaints to Du’s Customer care centre through email. But your representative told me that they are helpless about my complaint and again go to DU Head Office in Dubai Internet City. I humbly request them to reduce my tariff to 75 AED/month otherwise changes it from postpaid to prepaid without any fines, otherwise disconnect my Du phone connection. I am a poor victim of your cunning representatives, who are taking sign from me on your contract without given hissen cheating real rules & regulations. Du representatives are telling lies about there plans and payments. They told that the actual payment is only 75 AED, first 3 months no payment, after pay 75 AED for coming months. But customers will get the huge amount bills from Du after three months, it didn’t give you the payment exemptions and offered payment reduction. They forcefully asking to pay minimum amount of AED 450/- and more at least for 1 year.
I visit Du’s Ibn Battua office on 04-04-17 and pay AED 1020/- for cancellation Du account and postpaid contract. On 16-04-17, I received a email from Du (Mr. Abdelmohsen Shahin) offer me that, “Please be informed that in reference to your request number 1-84307768669, our concerned team already contacted you and informed you that you will have a 50% discount on Smart Plan 150 for 12 months and a refund of AED 100.
Hence, you will be paying AED 75 for 12 months and you will get the AED 100 migration fee refunded on your next bill date 01/05/2017.”
As per this email, I decided to continue the Du account. On 30-07-17, I received a email from Du saying that, “Please note that as per reference number 1-91444349443, we had conversation over the phone as per your request we are sending the confirmation mail that we waive off 100 AED for migration fees and 150 AED for 50% Discount for 2 Bill Cycle on 9th July 2017, and for upcoming 4 Bill cycle you will receive 50 % Discount , as 50 % Discount for only 6 Bill Cycle.”
Unfortunately, again I received the huge bills (AED 389.67) from Du’s billing section without considering the early promised offers. I lodged complaint to Du’s Ibn Battuta Mall office, two times I talk with Billing section through video conferencing from Du office, but they didn't ready to provide me the said offers and asking me to pay AED 150/month. Ibn Battua Mall Du Branch Manager registered a complaint on 12-10-17 (Complaint No: T.T 1-98737756793) regarding my genuine request for apply the early given offers.
On 12-10-17 I am again paid AED 225.50 (Bill No; 24147 & 24148, copy attached) on Du’s Ibn Battuta Mall office. As per the DU Offer, I will pay only AED 75/month from August onward.
On 14-10-17, I humbly request them to disconnect my DU mobile service (Mob. No: …………) at earliest. Please don’t billing to me from this date onward.
Note : Here I am given one attachment of a News from Gulf News dated 07-09-2015, “Agents sell postpaid mobile connections to workers”
Webbsite: http://gulfnews.com/news/uae/society/agents-sell-postpaid-mobile-connections-to-workers-1.1580174
This means that Du is continuing their cheating since 2015 and there are no any changes in their cheating.
Sudhir Neerattupuram
Subject: Du_Complaint_1-91444349443
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From: TDoNotReply Consumer <TDoNo...@du.ae>
Date: Sun, Jul 30, 2017 at 10:15 AM
To: "sudh...@gmail.com" <sudh...@gmail.com>
TDoNotReply Consumer
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www.du.ae
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Give tomorrow a better chance, think before you print
This email and any attachments contain confidential information. You must not read, print, copy, store, or otherwise use them unless you are the intended recipient.
If you have received them in error, please delete them and contact du. Without exception, du does not enter into any agreement through email communications and nothing in this email shall be construed or interpreted as binding du or creating any obligation
(whether financial or otherwise) for du. You should check attachments for viruses before opening. Please note that email communications may be monitored in accordance with the laws of the United Arab Emirates. Authorized, issued and fully paid up share capital
of AED 4,571,428,571 Commercial License No.576513; Commercial Registration No. 77967
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From: Sudhir Neerattupuram <sudh...@gmail.com>
Date: Fri, Sep 22, 2017 at 9:46 PM
To: TDoNotReply Consumer <TDoNo...@du.ae>, custom...@du.ae
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From: Customer Care <Custom...@du.ae>
Date: Sat, Sep 23, 2017 at 4:14 PM
To: Sudhir Neerattupuram <sudh...@gmail.com>
Dear Sudhir,
Thank you for contacting du with regards to your request number 1-91444349443.
We would appreciate it if you write back to us providing two of the information mentioned below as validation so that we can provide you with further details :
• PO Box.
• Date Of Birth.
• Nationality.
• Passport/License/ID Proof Number.
For further questions please do not hesitate to email us on custom...@du.ae or you may contact us at 155 from your Du number or 800155 from Non-Du number. Our Customer Support Representatives are available to assist you 24 hours a day, 7 days a week.
Regards,
Yasmin Hamdy
From: Sudhir Neerattupuram [mailto:sudh...@gmail.com]
Sent: Friday, September 22, 2017 8:16 PM
To: TDoNotReply Consumer; Customer Care
Subject: Re: Du_Complaint_1-91444349443
Customer Care
|
www.du.ae
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 |
 |
 |
Give tomorrow a better chance, think before you print
This email and any attachments contain confidential information. You must not read, print, copy, store, or otherwise use them unless you are the intended recipient.
If you have received them in error, please delete them and contact du. Without exception, du does not enter into any agreement through email communications and nothing in this email shall be construed or interpreted as binding du or creating any obligation
(whether financial or otherwise) for du. You should check attachments for viruses before opening. Please note that email communications may be monitored in accordance with the laws of the United Arab Emirates. Authorized, issued and fully paid up share capital
of AED 4,571,428,571 Commercial License No.576513; Commercial Registration No. 77967
----------
From: Sudhir Neerattupuram <sudh...@gmail.com>
Date: Tue, Oct 3, 2017 at 10:49 PM
To: custom...@du.ae, TDoNotReply Consumer <TDoNo...@du.ae>
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From: Sudhir Neerattupuram <sudh...@gmail.com>
Date: Tue, Oct 3, 2017 at 10:51 PM
To: custom...@du.ae, TDoNotReply Consumer <TDoNo...@du.ae>
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From: Customer Care <Custom...@du.ae>
Date: Wed, Oct 4, 2017 at 7:36 PM
To: Sudhir Neerattupuram <sudh...@gmail.com>
Dear Sudhir,
Thank you for contacting du in regards to your account number (1.35045518).
Please accept our sincere apology for any inconvenience caused by this unfortunate incident.
We would appreciate it if you write back to us providing two of the information mentioned below for security purposes, so that we can provide you with further details:
• PO Box.
• Date Of Birth.
• Nationality.
• Passport/License/ID Proof Number.
• Complete Address.
For further questions please do not hesitate to email us on custom...@du.ae or you may contact us at 155 from your Du number or 800155 from Non-Du number. Our Customer Support Representatives are available to assist you 24 hours a day, 7 days a week.
Regards,
Farah Zidane
From: Sudhir Neerattupuram [mailto:sudh...@gmail.com]
Sent: Tuesday, October 03, 2017 9:21 PM
To: Customer Care; TDoNotReply Consumer
Subject: Re: Du_Complaint_1-91444349443
Customer Care
|
www.du.ae
 |
 |
 |
 |
Give tomorrow a better chance, think before you print
This email and any attachments contain confidential information. You must not read, print, copy, store, or otherwise use them unless you are the intended recipient.
If you have received them in error, please delete them and contact du. Without exception, du does not enter into any agreement through email communications and nothing in this email shall be construed or interpreted as binding du or creating any obligation
(whether financial or otherwise) for du. You should check attachments for viruses before opening. Please note that email communications may be monitored in accordance with the laws of the United Arab Emirates. Authorized, issued and fully paid up share capital
of AED 4,571,428,571 Commercial License No.576513; Commercial Registration No. 77967
----------
From: Sudhir Neerattupuram <sudh...@gmail.com>
Date: Sat, Oct 7, 2017 at 8:47 AM
To: Customer Care <Custom...@du.ae>
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From: Customer Care <Custom...@du.ae>
Date: Sun, Oct 8, 2017 at 2:13 AM
To: Sudhir Neerattupuram <sudh...@gmail.com>
Dear Sudhir,
Thank you for contacting du email team in regards to the account number [1.35045518].
We would appreciate it if you write back to us providing two of the information mentioned below as validation so that we can provide you with further details :
• PO Box.
• Date Of Birth.
• Nationality.
• Passport/License/ID Proof Number.
• Complete Address.
For further questions please do not hesitate to email us on custom...@du.ae or you may contact us at 155 from your Du mobile or 800155. Our Customer Support Representatives are available to assist you 24 hours a day, 7 days a week.
Regards,
Shady Ahmed
From: Sudhir Neerattupuram [mailto:sudh...@gmail.com]
Sent: Saturday, October 07, 2017 7:18 AM
To: Customer Care
Subject: Re: Du_Complaint_1-91444349443
Dear Sir,
Customer Care
|
www.du.ae
 |
 |
 |
 |
Give tomorrow a better chance, think before you print
This email and any attachments contain confidential information. You must not read, print, copy, store, or otherwise use them unless you are the intended recipient.
If you have received them in error, please delete them and contact du. Without exception, du does not enter into any agreement through email communications and nothing in this email shall be construed or interpreted as binding du or creating any obligation
(whether financial or otherwise) for du. You should check attachments for viruses before opening. Please note that email communications may be monitored in accordance with the laws of the United Arab Emirates. Authorized, issued and fully paid up share capital
of AED 4,571,428,571 Commercial License No.576513; Commercial Registration No. 77967
----------
From: Sudhir Neerattupuram <sudh...@gmail.com>
Date: Tue, Oct 10, 2017 at 1:44 PM
To: Customer Care <Custom...@du.ae>
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From: Customer Care <Custom...@du.ae>
Date: Wed, Oct 11, 2017 at 1:13 PM
To: Sudhir Neerattupuram <sudh...@gmail.com>
Dear Sudhir,
Thank you for contacting du in regards to your mobile number 971521912115.
Please accept our sincere apology for any inconvenience caused by this unfortunate incident.
We would appreciate it if you write back to us providing two of the information mentioned below for security purposes, so that we can provide you with further details:
• PO Box.
• Date Of Birth.
• Nationality.
• Passport/License/ID Proof Number.
• Complete Address.
For further questions please do not hesitate to email us on custom...@du.ae or you may contact us at 155 from your Du number or 800155 from Non-Du number. Our Customer Support Representatives are available to assist you 24 hours a day, 7 days a week.
Regards,
Preeti Jhawar
From: Sudhir Neerattupuram [mailto:sudh...@gmail.com]
Sent: Tuesday, October 10, 2017 12:15 PM
Customer Care
|
www.du.ae
 |
 |
 |
 |
Give tomorrow a better chance, think before you print
This email and any attachments contain confidential information. You must not read, print, copy, store, or otherwise use them unless you are the intended recipient.
If you have received them in error, please delete them and contact du. Without exception, du does not enter into any agreement through email communications and nothing in this email shall be construed or interpreted as binding du or creating any obligation
(whether financial or otherwise) for du. You should check attachments for viruses before opening. Please note that email communications may be monitored in accordance with the laws of the United Arab Emirates. Authorized, issued and fully paid up share capital
of AED 4,571,428,571 Commercial License No.576513; Commercial Registration No. 77967
----------
From: Sudhir Neerattupuram <sudh...@gmail.com>
Date: Wed, Oct 11, 2017 at 9:44 PM
To: Customer Care <Custom...@du.ae>
PO Box. : 22906
• Date Of Birth. : 28.05.1968
• Nationality. : Indian
• Passport/License/ID Proof Number. : N7900666
• Complete Address : Danway EME, DIP-2, UAE.
Regards,
Sudhir Kumar
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From: Sudhir Neerattupuram <sudh...@gmail.com>
Date: Sat, Oct 14, 2017 at 1:34 AM
To: Customer Care <Custom...@du.ae>
Date: Wed, Oct 11, 2017 at 1:13 PM
Subject: RE: Du_Complaint_1-91444349443
To: Sudhir Neerattupuram <sudh...@gmail.com>
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From: Sudhir Neerattupuram <sudh...@gmail.com>
Date: Sat, Oct 14, 2017 at 2:33 AM
To: Customer Care <Custom...@du.ae>
Regards,
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From: Customer Care <Custom...@du.ae>
Date: Sat, Oct 14, 2017 at 6:47 PM
To: Sudhir Neerattupuram <sudh...@gmail.com>
Dear Sudhir,
Thank you for contacting du in regards to your mobile number 971521912115.
In reference to request number [1-98737756793], please be informed that your request is under investigation with concerned team and we are waiting for the resolution. However, we have forwarded a high urgency level notification to them in order to expedite the resolution of the same.
We appreciate your extended patience and co-operation with us. Rest assured that when the resolution is available, we will contact you right away to inform the outcome of the case.
We apologize for any inconvenience this matter has caused you.
For further questions please do not hesitate to email us on custom...@du.ae or you may contact us at 155 from your Du number or 800155 from Non-Du number. Our Customer Support Representatives are available to assist you 24 hours a day, 7 days a week.
Regards,
Pooja Janwani
From: Sudhir Neerattupuram [mailto:sudh...@gmail.com]
Sent: Saturday, October 14, 2017 1:03 AM
To: Customer Care
Subject: Fwd: Du_Complaint_1-91444349443
Dear Sir,
Reg: Disconnection of Mobile : 0971521912115 - Complaint No: T.T 1-98737756793 / 1-91444349443
I am totally disappointed for your unethical approach to the Du customers. At first your two agents get my signature to your 6 month contract for post paid Du connection with giving false and lie statements. Then i received huge bills from you. Then i paid the bills and also give AED 300 for cancel the Du Mobile account on 04-04-17. Then your DU Offer section call to me and offer me they will give me 50% discount for AED 150 monthly payment for 1 year (i.e. pay AED 75/month). First 4 bills will pay from my cancellation fee of AED 300 (i.e. AED 75 per month), thereafter pay AED 75/month for 8 months. That means, 2017 April, May, June & July didn't pay, because it will deduct AED 75 each from my early paid cancellation fee of AED 300/-. Thereafter i will pay AED 75/ month (i.e. August to March 2018).
But now again I received the huge bills (AED 389.67) from your billing section. I lodged complaint to your Ibn Battuta Mall office, 2 times I talk with Billing section through video conferencing, but they didn't ready to provide me the said offers and asking me to pay AED 150/month. Ibn Battua Mall Du Branch Manager registered a complaint on 12-10-17 (Complaint No: T.T 1-98737756793) regarding my genuine request for apply the early given offers.
On 12-10-17m i again paid AED 225.50 (Bill No; 24147 & 24148, copy attached) on your Ibn Battuta Mall Du office. As per the DU Offer, i will pay only AED 75/month from August onward.
(please find Du letters from Mr. Abdelmohsen Shahin, Dtd. 16-04-17, request number 1-84307768669, your offer letter said "Please be informed that in reference to your request number 1-84307768669, our concerned team already contacted you and informed you that you will have a 50% discount on Smart Plan 150 for 12 months and a refund of AED 100. Hence, you will be paying AED 75 for 12 months and you will get the AED 100 migration fee refunded on your next bill date 01/05/2017").
As humbly request you to disconnect my DU mobile service (Mob. No: 0521912115) at earliest. Please don;t billing to me from this date onward.
Regards,
Sudhir Kumar
Customer Care
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www.du.ae
