hi peter,i just saw this for the first time today. what is the status of this item? i have a couple diagnostic suggestions.
1 - maybe you just got some defective thermal cutouts? (unlikely)
2 - what have you done to determine whether the thermostat actually is cycling on & off?
- check griddle temp with a infra-red thermometer (i can loan you one, they are not very accurate but will give you a ballpark)
- plug into kill-a-watt or similar and watch display to see if current draw drops to zero when you expect thermostat to cycle off
-- etc