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Tamela Vandonsel

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Aug 2, 2024, 5:40:32 AM8/2/24
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Dune HD media players with Android TV and Netflix certifications have excellent support for Netflix and other streaming services. Recommended models:
Dune HD Premier 4K Pro
Dune HD Homatics Box R 4K Plus
BOXY with Dune HD Media Center

No official Netflix support. Netflix support is not guaranteed.
It may work with problems or stop working at any time.
Non-ATV Dune HD media players are excellent for high-end media playback from HDD / NAS, not for streaming services.
For best Netflix experience, use a separate Netflix-certified device.More details.

No. Netflix is not officially supported. Unfortunately, Netflix limits andblocks the possibilities to use its service on all media players except afew selected models from the biggest brands. So Netflix support is notguaranteed, it works with limitations and may stopping working at any time.See here more details on this.

How to use the mouse mode:

  • Press "MOUSE" button on the remote to enable/disable the mouse mode.
    • In the mouse code: mouse cursor is shown on the screen and can be movedusing the remote; "ENTER" button makes a click.
    • It is recommended to use a Bluetooth remote with "AirMouse" function.
    • On the remote without "AirMouse" function: use arrows to move the mouse cursor.
  • During playback:
    • Click on screen: show/hide playback progress bar and other information (includes icons which can be clicked by mouse).
    • Click on playback progress bar (or drag it): rewind.
    • Click on "audio/subtitles" icon: choose audio / subtitles track.
    • Click on "episodes" icon: choose episode.
    • Click on "back" icon: open the movie details screen. It can be usedto see the list of episodes and switch to a different episode.
  • Other functions:
    • To open the search menu: click on "search" icon.
    • To access the side menu on the main screen: click on "menu" icon.

How to launch Netflix from Dune HD Movies catalog:

  • Choose a movie in the "Movies / Netflix" menu, choose "Play...".
  • Find any movie in any way, choose "Play...". If the movie is available on Netflix,you will get option to watch it on Netflix.
    • To find a movie, for example, you can:
      • Browse any sections of "Movies" menu.
      • Use search function.
      • Use "Similar Movies" section for a movie.
      • Use "Persons" section for a movie, and then use "Person Movies" section for a person.
      • Press "ENTER" on video files having matching movies in the filebrowser, and then use "Similar movies", "Persons", "Person Movies"sections.

There is no official support for Netflix in non-ATV Dune HD media players. Thereason is that Netflix does not want their app to be present and to work onall media players, except very few specially selected and speciallycertified media player models from the biggest companies. So Netflix limitsor blocks the possibilities to use Netflix on non-certified devices.Unfortunately, Netflix does not want to certify the hardware and softwareplatform used in non-ATV Dune HD media players (because of insufficient globalsales of models on this platform for them). So, Netflix support can not beguaranteed and it is not guaranteed. The possibility to use Netflixcompletely depends on Netflix and may be limited or blocked by Netflix atany time.

The main purpose of non-ATV Dune HD media players is playback of high-endaudio/video content from local sources (HDD or NAS) with the best possiblequality and convenience, using the preintegrated and optimized built-insoftware, which is available "out-of-the-box", w/o the need to install andconfigure any apps.

Support for Android apps and streaming services in non-ATV models is only an additional extrafunction. The possibility to use Netflix on non-ATV Dune HD media players existsonly because many users want it. As a matter of fact, non-ATV Dune HD media playersalways have had the best Netflix support among all competitors based on thesame hardware and software platform. For example, among media players basedon the superb Realtek RTD1619DR media processor, Dune HD products were thefirst able to play Netflix content in 4K HDR + ATMOS (until thispossibility was blocked by Netflix), and are the only products withautomatic framerate/resolution matching function supported and optimizedfor apps like Netflix. Also Dune HD products have an unique integration ofNetflix content directly into the media player interface. However,unfortunatelty, Netflix tries hard to limit the possibilities to use itsservice on non-certified hardware.

Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.

I'm trying to figure out how to keep Spotify playing in the background when I open another app that wants access to my phone's audio.

Specifically, when I view a video on twitter or YouTube in the Edge or Chrome browsers, Spotify stops, and the audio for the video clip takes over as the only audio being outputted. This is especially frustrating when it's a site that autoplays (and sometimes ads will be the culprit).

Is there a setting somewhere (either Android, or Spotify, or browser) that would help me?

There is currently no way to give the Spotify app priority over all other sounds on you Android phone. Music should not stop if you go over a video with it's sound set to Mute on the various social media apps, but if those apps play videos with sound automatically, then you'll hear those videos and the music from the Spotify app will be paused.

There are different devices with different personalization settings out there so there is no one for all fix to this. You'd need to go and set us user preferences for each of those social media apps you use so that they don't play sound automatically. Muting notifications can also help on some devices.

Currently Spotify doesn't have administrator audio access, so the OS gives priority to whatever is in the foreground that requests multimedia access. This is because sometimes a video is not truly muted, it still initiates the audio codec and reserves it for itself.

Because of this we cannot provide a timeframe for a fix, but will make sure to pass on this information to our developers to keep working on the app's optimization. In the meantime please make sure to keep your app up to date so you don't miss any important fixes or features.

If the user did not tell Spotify to stop, it should NOT stop, under absolutely ANY circumstances. It is doing something the user did not tell it to and that is a major issue. End of.

It makes it a non-starter to choose to use Spotify while doing anything else on the phone (harming their end too). You have to keep a better player around that does not have this monumental use-stopper of a problem, and use that instead of Spotify, just because of this "behaviour".

Just while posting this, my music (I am using Spotify for a specific playlist today) has stopped 5 times because I had to go to Slack and WhatsApp for stuff. This is stuff that isn't even using audio, to boot. Inexcusable. I wonder if Apple or Tidal have the same problem, because GoneMad with my own files sure doesn't.

If the app pauses without an audio playing from another source, we'd suggest you restart the device and then log out and log back in again. It's also important that all the necessary permissions for the app are enabled. In case you're using any battery optimization or power saving apps, you can deactivate them for Spotify.

As @Billy-J mentioned it's a good idea to give these steps a go and submit your idea. That way other users can support it. Rest assured that the higher the number of votes an idea gets, the more likely it is for it to be implemented.

The desktop Spotify app, does/should that stop when Windows plays another sound? No. Why should it? Why is Android any Different? It is a multi-use computer, you are using it, you told it to play music, there's a stop button if you want it to stop.

There are also already many requests posted for this fix. They don't get nearly enough support to hit the threshold because Spotify seems to think this board is way more active than it is and nobody actually looks at those things.

Thanks but that's just not true. Other players have an option to ignore audiofocus requests and will play through, no matter what. As they should by default anyway. Separate options for calls and other requests, too.

Please relay this to whomever it concerns.

You are right.. i was listening to spotify but they always stop playing the music whenever facebook video plays (when i scroll) and of course that's annoying. Imagine you want to hear music while scrolling social media but instead spotify just like stopping and playing continously, of course that's annoying right?

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