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Twyla Plack
When logged int Netflix:
[1] After selection loading never completes.
[2] During playing of a selection playing stops and attempts to load and never starts again.
[3] When trying to select, changing selection takes > 30s.
[4] Unable to change selections.
Before proceeding, may we know if this is the only channel affected by this? If so, are there any error messages prompted on your screen? Since you've performed all the possible troubleshooting steps provided on this thread, we highly suggest reaching out to the channel provider themselves (Netflix Support) for further assistance and clarification, as they are the ones who provided and maintained their channel on the Roku streaming platform. Their channel may need an update from them.
Could you please specify if this issue is only with a particular channel or specific content? We suggest trying a system restart by going to Settings > System > Power > System restart to see if that resolves the issue. If it doesn't, we recommend following the troubleshooting steps provided in this support article on how to resolve a channel playback issue.
May we know what troubleshooting steps you have taken so far? Also, when did you start seeing this issue? Alternatively, upon exhausting the provided fixes, were you able to communicate with the channel provider to inquire further and ask for additional troubleshooting steps? If so, what were your findings?
Following up on this as well... let's see if I can be relatively organized and systematic in how I describe the issue and steps already taken (although assume anything basic like remove/reload app was tried ages ago).
My Netflix "jams up" for lack of a better term, like others in this thread. Mine manifests as such: starting most any program on Netflix will begin for a short period of time, within 30 seconds, the show will start lagging, the audio will drop out (captions will keep running for a bit), then it'll buffer and eventually overload and the app will reset, or it'll just overload and I'll manually have to press the home button a few times for it to "crash" the Netflix app. Immediately going back into Netflix and trying again, yields the same result. Waiting until later, usually yields the same result.
2) I have four active Roku devices two stream bars, one stick, and this TCL/Roku TV. The only device where this is an issue is the TCL/Roku TV. I have not contacted Netflix as this issue does not appear to be any other devices. Just one specific piece of hardware, this TCL/Roku TV.
A simple search of this thread, and then this forum, shows there's no lack of "Netflix and Roku" issues. Is Roku currently acknowledging the volume of recurring/similar issues? Is Roku currently working on fixing this issue?
We're glad you are here so we can best assist you. To use casting, the supported app must be installed on your mobile device and Roku TV. You must also connect your phone or tablet to the same wireless network as your Roku device. You can do this wirelessly with supported apps like YouTube and Netflix by opening the casting icon on the mobile device on your phone or tablet and selecting your Roku device.
I have never been able to use Android's native cast (Cast Connect) to cast through my Roku devices. Some of my previous Android phones were able to use Google Cast to cast some content (ie. Youtube, Netflix, etc-- that symbol that allowed user to cast to TV from within the opened app.)
I just use third party casting apps now when needing to cast content from my Android mobile devices to the Roku device. My personal preference is Web Video Caster (WVC), but others like Castify and Tubio work fine also.
With all the above, you install the app on your mobile device or phone (all can be found in the Play Store), and then you install a companion receiver on your Roku device. (all found in the Roku Channel Store).
The apps mentioned above are free (with ads on phone), and all offer paid features also. WVC is a one-time purchase of $3 or $4 for an ad-free full featured lifetime use, but the free version works perfectly fine. (a few additional features with the paid version).
Is there a way to cast from my mobile device to my Roku tv using Androids screen cast feature or if I'm in a mobile app for which an equivalent app is unavailable on Roku tv? I've been able to do these functions on my Android TV.
You can of course cast to your Roku TV what you are already watching on your mobile device. To use casting, the supported app must be installed on both your mobile device and your Roku streaming device. You must also make sure to connect your phone or tablet to the same wireless network as your Roku device.
You can do this wirelessly with supported apps like YouTube and Netflix by opening the casting icon on a mobile device on your phone or tablet and selecting your Roku device. The channel will launch automatically on your Roku device and playback will begin.
If you are unable to cast Netflix from your phone to your Roku TV even though you have downloaded the Netflix app on both devices and they are connected to the same Wi-Fi network, there are a few things you can try:
Note: The Screen Cast icon may be located in different locations depending on your Android phone model and version of Android. If you can't find it in the Quick Settings panel, try searching for it in the Settings app. Additionally, not all Android phones support screen casting, so make sure your device is compatible before attempting to cast.
do you offer access to Netflix in your listing? If so do you use your own account? Pay for another account? Make them sign in with THEIR account? I have a Netflix account myself and a ROKU I can hook up -- I just today got my first inquiry about Netflix in the unit. I'm wondering how others do it.
I have an additional device account, one for guests. If a guest doesn't have their own account, they can request me to set up access to ours as a guest viewer. Although after 2 years and many bookings, I have had only 2 requests for me to set them up. Most have their own account these days.
We have a guest account for Netflix and Hulu and an old iPhone with nothing else on it signed in for guests to cast to the tv, via google chrome-cast. Old fashioned but does the job at low cost. (We have no tv service.)
Hi Emilia, I'll just be starting to offer Netflix for my guest this coming month and thinking of the same set-up as yours (guest will have access to my account, but with a different user profile). I'd like to ask if you had any instances where your guests have messed with the other profiles on your Netflix account. If yes, what did you do? Or if not, what have you done to prevent this.
@Jose-Feliciano0, just this week I noticed the Grinch was watched on my specific Netflix profile and there were two young children staying in one of my Airbnbs at that time. It doesn't bother me and doesn't happen often. No one has ever messed with my settings or anything like that. I would say it is more frustrating when they log out of my account and into their own. I have to check every time I am turning over the space for a new guest that Netflix is correctly logged into the right account. I would never give my password to a guest so if they get logged out it would require me going over to the apartment to log them back in (luckily, no one has asked me to do that.)
Hi Jose, So I'm a little behind on this thread & I've been looking into all this stuff with Netflix & if you offer up your own account could the guest potentially mess with the other accounts on it. Anyway, their is a way you can lock your other profiles so they would only have access to the one you want them to have..
I have a "guest profile" for Netflix/Hulu/Amazon but it is still my account. The account requires a password to be modified in any way, including ordering movies that are not included in the subscription so there's no way guests could change or charge anything.
The only issue I had once was someone signed in on their own account, then messaged me claiming that someone was watching stuff on their account after they checked out. We didn't have any guests during the time they claimed this was happening and we had logged them out anyways, so I think they had left their account logged in elsewhere.
@Kelly1126 I have the Netflix account that allows for streaming on 4 devices at once. I just leave the account signed in. Same with Amazon: I'm actually not sure how many people can log in at once, but there has never been a conflict, maybe because Amazon Prime is pretty poor in Canada and there isn't much to watch. Some people choose to use their own account, but I do provide mine also so they can use it if they want.
We have Smart TVs and/or Roku's so that guests can access their own accounts. We remind them to sign out when they leave. We've also been using YouTubeTV instead of cable TV in some properties. So far, so good. The savings are great. Good luck with whatever you decide!
If you can connect a Netflix compatible computer, Smart stick, smartphone, tablet, Blu-ray Disc player and/or media streaming device to your TV, you can watch Netflix content on the affected TV.
Please visit for a list of devices that still operate with Netflix.
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