39dollarglasses.com are terrible!
snolan
Soho plastic frames with grey tinted lenses. My hope was a nice cheap
pair of sunglasses that I wouldn't have to worry about too much when I
travel. What did I get? A damaged pair of frames that are extremely
crooked. Also, the perscription is so off in the left lens that I
immediately felt ill and dizzy after putting them on. I contacted them
to discuss the issue. They told me that there was no way they had the
wrong perscription and that I must have entered it wrong.
I printed out a copy of the perscription I entered along with a copy
of the perscription from my Dr. and took it to a local optician. He
read the perscription on the glasses and told me that the left lens
was in fact a -5.75 instead of my -4.75 but that the shape for
astigmatic correction was also wrong.
I contacted them again with this information and they told me that
they would happily refund me $34 if I returned the glasses. This is of
course the price after they take out the $14.95 restocking fee and
then the 50% of the purchase price afterwards. I really and truly
think that this is a completely unfair practice. Why should I have to
pay a restocking fee for damaged frames? The optician was afraid to
even attempt to bend them back into place as there is a crack in the
frame near the hinge.
All in all, I learned my lesson but I sincerely hope that people learn
something from this. I know that most of the reviews on here are for
metal frames, but avoid the plastic ones at all cost!
Rana
39DollarGlasses, but I also bought one pair of plastic frames for
reading glasses. There is a quality difference, but the plastic frames
are usable.
Your experience is horrible but let me offer one thing as a
counterpoint. The left lens on the bifocals I ordered from them (alloy
frame) developed a crack after six weeks. I was perfectly prepared to
pay for a replacement. They changed the lens without question and all
I paid was the shipping to get them there.
I think the greatest issue with any of the online places at the moment
is an uneven level of service delivery per customer. There are many
people here who are satisfied with EyeBuyDirect. I had a horrible
experience with them and probably would not do business with them
again even though Ira intervened and it all came out right in the end.
My current favorite is Optical4Less in HongKong and it's just as easy
to find people who think Albert and his staff are a gang of crooks.
Every single one of these places needs to keep a sharp eye on
consistent levels of product execution and service delivery and make
sure that all terms of service are clearly spelled out on their
websites.
mikey
the seller should
replace them at no charge to you. Assuming you paid with a credit
card you can
dispute the charge with your credit card company and the credit card
company will
usually back the buyer and not the seller.
To make sure of this, do the due diligence and give the seller a
chance to make it
right. Re-explain how you had the glasses tested. If no joy, tell
the seller you
are going to do a charge back. If still no joy, then make a copy
of all the emails, put them in a envelope with a cover letter to your
credit card
company. Call the credit card company to make sure you send it to the
right place.
I highly recommend the "consumerist.com" website. Search for
"chargeback" to
get lots of info.
If you didn't like the style, color, etc. then I would say too bad for
you. You took
a chance and it didn't work. The shipping damage could be blamed on
the shipping
company. But, the prescription is wrong and does not match what you
typed in.
Their bad.
snolan
They told me that there was no way the lens was wrong. Then after
emailing them to tell them what the optician said, they told me they
could replace the lens but that I would have to pay for the shipping
costs.
Quite frankly, they have terrible customer service or at the very
least, the person I have been dealing with is terrible. Either way,
it's really not worth the effort.
I knew what I was getting into. For $60 I'm not expecting top quality
frames. I wanted something cheap that I could through in my bag when
traveling and not have to worry about. If it were not for the wrong
prescription and severe damage to the frames, I would have gotten
exactly what I was expecting.
Yes, I am also aware that the damage could have occured during
shipping, but I still think they should be held accountable for poorly
packaging them (just stuffed into an overnight DHL envelope) and also,
I do not think the damage occured during shipping as they did not fold
correctly and were obviously just jammed into the case.
I've now since returned the frames along with a letter stating that I
wanted a refund along with a copy of my email correspondance with them
and got a response from the Customer Service person I was dealing with
who said "so, we're just supposed to straighten the frames right?".
Now, sure. I don't expect them to remember every single order they
get, but WTF is that? The frames have quite a noticable crack in them
along with the crookedness and the wrong perscription.
All in all, it was just a really poor experience.
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