Zenni Optical Phone Number?

[junkmailreceiver]

I need to contact Zenni Optical because my insurance is denying my
claim for lack of an itemized invoice. BUT none of the published
Zenni phone numbers work. Any advise?

800-211-2105
415-491-4349
415-491-4516

[Chuck]

How detailed does the invoice have to be? The generated email
confirmation had my prescription listed, the frame style, the lens
options, the shipping, and everything else conceivable listed in plain
English. Go back and check your confirmation email...make sure it's
not in a form that would be acceptable to your insurance company. If
you don't have it, then check your junk mail folder. It'll be from
sa...@zennioptical.com and would have come almost immediately upon
placing the order.

If it's not detailed enough, then call Zenni during normal business
hours, Pacific time.

I used the following information:
Zenni Optical
27 Sunny Oaks Dr.
San Rafael, Ca.94903
Phone 1-800-211-2105

My hold time was usually over 10 minutes (call right at 9am pacific)
but I always got through.

-- Chuck Knight



On Jan 26, 5:37 pm, junkmailreceiver

[junkmailreceiver]

Ironically, I submitted a standard Zenni emailed receipt for
reimbursement for myself, and my insurance paid through without any
controversy.

Then with my husband's order, I got grief. Perhaps it was just the
claims adjustor, or perhaps it was because the receipt also included
line items for additional glasses for myself and one of my children.
But what my insurance company wants is the specifics listed on the
receipt i.e. frames = $, lenses = $, lenses treatment = $, and that
info does not appear on the receipt.

In any event, I completed the online form on Zenni's website and
immediatley heard back from them with a different phone number than
the one listed on the emailed receipt 415.785.7003 This phone number
does not appear on either their website, or the receipt. The 800
number gave a fast buzy tone which lead me to believe that it was not
in operation. Perhaps in error. I telephone late on Saturday
afternoon.

Thanks for the feedback.