Beware EyeBuyDirect/Dishonest Practices
Myopia
internet glasses ordering. I have done business with Optical4Less and
JEMOptical and had great success.
Recently I needed to order some glasses and found that the
Optical4Less site was (temporarily) down. GlassyEyes had a coupon for
EyeBuyDirect, so I decided to give them a try. Here is what I found:
1) There is a $1.49 profit enhancer that they automatically add to
every order. You have to opt out and, if you change the order, the
profit enhancer is likely to reappear. So, remember that ordering is
a whack-a-mole game if you do not want to be cheated out of $1.49. I
missed the mole on the last whack, so I had to email EyeBuyDirect to
have them remove the $1.49 from my invoice. This they did, after a
fairly long delay.
2) The order form asks for $5.95 for Priority Mail shipping, which I
paid. My first order took a week to arrive and came with First Class
postage on it. As I discovered this, I had just placed a second
order. So I emailed again, asking for a refund. I also asked them to
make sure that the second order would be shipped via the method that I
had paid for, Priority Mail. I was assured that it would. The refund
was promised but now -- two weeks later -- it still has not appeared.
3) Today I received a shipping notice on the second order. The notice
was unclear as to the method of shipment, so I inquired. Here is what
I got: " ... we have checked with our shipping department and they
confirmed receipt of our request to have your order shipped via USPS
Priority Mail instead of First Class Mail. However, they informed us
that when USPS had picked up the batch of orders, they still shipped
your order via First Class Mail despite our request for it to go out
via Priority Mail ..."
So, if you do business with them, be sure to be on guard against their
scams. (a) Whack the $1.49 profit enhancement mole every time it
appears. (b) Expect to have the glasses take a week to arrive by First
Class mail when you have paid Priority Mail (First Class is not even
an ordering option). (c) Expect to email them once, possibly twice to
get your shipping money refunded.
Or, my choice, don't place any orders with this sleazy operation.
Cheating once could be a mistake; cheating twice demonstrates intent.
KMVander
item less than 13 oz? If you items weighed more than 13oz, then they
couldn't have been sent First Class. The same for Priority, items
less an 13 oz can't be sent that way.
Myopia
I'm not too interested in mailing rules. What I know is that
eyebuydirect cheated me twice (100% of my orders) and each time
shipping took a week instead of the two-day Priority Mail I had
specified and paid for. Once could be a mistake; twice is a business
practice.