Goggles4U first order experience
whi...@gmail.com
informative. I recently got eye care insurance through work, and was
surprised at the pathetic "savings" I was receiving when I looked at
glasses using my insurance.
Based on that, and after reading the many stories here, I decided to
take a chance. I got my prescription from my doctor, found some
frames that I liked, and placed an order at goggles4u. I went with
the glass lenses and the "transistion" type lenses.
Received an email after placing my order, and after 3-4 days I checked
the tracking and they were being shipped. Total time was about 2
weeks to my door. Packaging was decent, opened the box and the case,
got all the cotton away from the glasses and cleaned them with the
included cloth. Lenses and frames looked good, no blemishes or
scratches. Took my old glasses off, tried the new ones on, and
whoooooa.....this isn't good. Instant headache. Not even close to be
correct. Closing one eye and then switching, the right side appears
correct, the left side is horrible. I checked my prescription with
the receipt I had from the order, and my prescription was input
correctly. There was no documentation that came with the glasses, so
I have no idea what they were made to.
I have emailed them to find out what I need to do to get them fixed.
This is day 2 since I've sent the email. I'll give them a call later
today on their 800 number and see if anyone answers.
I'll update this when they get back to me. My total was only $33 or
so, but I'd still rather not flush $33 down the toilet. Defeats the
whole point of this process.
-Duane
ginsengjin
frames were awesome because i picked a good one that fits my face.
However just like you the prescription was off on my glasses as well.
The reason my presciption was off was because of the pd distance.
Here is an image of what happened http://kookjin.tripod.com/goggles4u.jpg
Anyways, i tried calling goggles4u. Their 1800 number is a FAKE, all
you get is a dialup modem sound on the other line. They haven't
replied to my 4 messages in 2 weeks. nor have they responded to 2 of
my messages sent through CCNow. I filed a complaint at BBB, but I'm
willing to bet that they're not going to respond. Just like you, I've
been SCAMED BY GOGGLES4U WHO DO NOT KNOW HOW TO MAKE CORRECT LENSES.
I have ordered an another pair from zenni's optical and I'll let you
know if this company is any better. However don't expect anything from
goggles4u.
Ira Mitchell
I'll be the first to admit that the online places lack a certain level
of customer service -- I wrote about it a month ago, in fact, but
scammed? No. They've totally dropped the ball, and from the look of
you glasses that they did send to you, looks to me like they not so
much messed up the pd than made the lens backwards somehow.
The bigger issue is quality control. Having someone there who can
verify that the frames, prescription, PD and everything else is
correct would lead to so many fewer problems as to make customer
service (which is much more expensive -- long term), less necessary.
What kind of customer service do you get with Amazon? It totally sucks
-- trust me. Try to dig up a phone number with them.
I think you had a bit of misfortune, and have exposed an area that
Goggles4U is lacking in, but hundreds of others haven't had the
problems you have. I've been in contact with them and am trying to
appeal to them to shape up the customer service end.
As for the 800 number you claim is fake, I don't even see one listed
on the site -- only for fax (dialtone sound?), which is one of the
ways they handle customer service. Perhaps fax them a complaint?
I'm not making excuses for them, they've certainly messed up your
order, and I'd certainly not fault you for going elsewhere -- I would
too in a similar situation. That said, I'd still order from them as
this is an apparent anomaly.
On Sep 1, 7:58 am, ginsengjin <jinsong...@gmail.com> wrote:
> I've gotten my glasses on Aug 21st from goggles4u just like you. The
> frames were awesome because i picked a good one that fits my face.
> However just like you the prescription was off on my glasses as well.
> The reason my presciption was off was because of the pd distance.
> Here is an image of what happenedhttp://kookjin.tripod.com/goggles4u.jpg
whi...@gmail.com
emails waiting to be read. One of them from Goggle4U, apologizing for
the error and instructing me to pick out two frame styles, and they
will send me new glasses and I am to send the originals back after I
receive the new glasses. I don't understand why I am to pick out two
frame styles, unless their thought is if one style is not available
they'll use the other style.
I replied back asking this question, but I'll start selecting my two
frame styles. So I will give the credit for responding back to my
email. I'm doubting they'll get it right the second time and I'm
disappointed, but I'm still hoping that they'll get it right this
time. What's that old expression, "There's always time to get it
right the second time"?
-Duane
whi...@gmail.com
have been sent to production. I'll post when I get more information
or receive the replacements from them.
-Duane
Whipl50
"Dear Client,
This is to confirm that we have already shipped your replacement pair.
The glasses will be delivered to you in next few days. We have also
processed additional 30% discount (part of our compensation program)
due to inconvenience you faced due to our communication server
problem.
Please feel free to contact us for further assistance."
Interesting......
Whipl50
same as the first pair. Right eye seems correct, left eye makes my
head swim.
Since this was a new prescription, I'll take a pair of them to a local
eyeglass shop and have them check the prescription. My eye Dr. did
say my prescription had changed, but it was slightly weaker than my
old prescription. My current sunglasses that I wear are from 2
prescriptions ago, and I really cannot tell a difference between those
and the current non-tinted glasses that I'm wearing now, which are one
prescription old. They are all pretty close, with just minor
changes. I won't pass judgement until I find out what this are ground
to.
-Duane
Whipl50
for me and tell me the prescription. They thought I wanted to get my
prescription from them, I just wanted them to tell me if they were
ground to my prescription. I have made an appointment to see my
Opthamologist to have a new refraction done. I'm thinking that my
prescription in my left eye is not correct. The refractionist did
tell me that my prescription has gotten weaker. On the day of my last
appointment, my eyes were very dry and irritated. My right eye was
horrible. I had punctal plugs put in during that appointment, and my
eyes are now 100% better. I thought for sure if my prescription was
wrong, it would have been my right eye, not my left, as that was the
one that was feeling more irritated that day.
In retrospect, I should have canceled the appointment, but my dry eyes
didn't become a problem until the end of the day. Since having the
plugs inserted, I haven't had any problems with dry eyes, so I don't
foresee a problem in the future.
I'll post again when I have my next appointment, but I'm thinking that
Goggles 4 U did fine here.
Whipl50
prescription was off. My new prescription ifscloser to my current
glasses, than the last prescription they gave me. I chalk it up to
irritated eyes.
I did take a pair of the glasses made by Goggles4U and they did say
they were made to the correct power in both eyes, so overall I'd say
my experience with Goggles4U was positive.
Next time I get a new prescription for glasses, I will get some
locally before I have some made from an internet vendor.
Now I need to decide if I want to try Goggles4U again. I'll probably
look on their website and see what they have available and go from
there.
-Duane