39dollarglasses.com - Very long turn around time.
Galen
online. I didn't like the selection of frames on the 39dollarglasses
web site so I bought my frames locally and sent them to to
39dollarglasses to have lens placed in them. Through delivery
confirmation I know 39dollar received them on 6 Jan 2010 but I have
yet hear anything from 39dollar. Checking order status tells me my
order was due to be shipped out to me on the 20th of Jan. however, the
"check list" directly under my order status tells me my glasses are
still being process (in the assembly stage). So...
No email (even automated) saying they received my order. No email
confirming shipping date. Nothing. So now starts the emails and
phone calls. Which I do not enjoy doing. It always amazes me how
fast businesses take your money and how slow they are to deliver! (I
actually decide to try 39dollarglasses.com because of the review of
them from this blog).
Deb
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dogkat
Eyebuydirect. I have a high presecription(-8's) and had ordered some
1.74 high index glasses from them. I wasn't pleased with the lenses
at all, they seemed very thick and also oddly tinted, but the
prescription seemed pretty much okay, so I kept them for emergencies.
However, I have to rave about the comparative quality of
39dollarglasses.com. Yeah, they do take a long time to fill your
order. Yeah, their selection of frames is lacking. But I bought some
frames I liked on ebay and sent them to 39dollarglassses. All in all
it was a similar price, maybe a little more than eyebuydirect if you
include the price of the frames I sent them. But wow! Great quality
high index lenses! The frames I sent in were similar in size and
shape to the ones I had chosen from eyebuydirect, but the lenses from
39dollarglasses were so much thinner and the prescription seems just
right. Yes it took them about a month to ship the glasses back, but
for the price it sure beats what I have gotten from the places at the
mall. So I highly recommend 39dollarglasses!
On Jan 23, 11:31 pm, Deb <jts...@gmail.com> wrote:
> Do you have a high prescription? If they have to do custom surfacing, it can
> take them up to a month or more to finish. All 3 of my pairs from them took
> about 4-6 weeks. They are horrible about communicating this....
>
>
>
> On Fri, Jan 22, 2010 at 10:16 AM, Galen <mr.da...@gmail.com> wrote:
> > This was my very first time ordering anything as important as glasses
> > online. I didn't like the selection of frames on the 39dollarglasses
> > web site so I bought my frames locally and sent them to to
> > 39dollarglasses to have lens placed in them. Through delivery
> > confirmation I know 39dollar received them on 6 Jan 2010 but I have
> > yet hear anything from 39dollar. Checking order status tells me my
> > order was due to be shipped out to me on the 20th of Jan. however, the
> > "check list" directly under my order status tells me my glasses are
> > still being process (in the assembly stage). So...
>
> > No email (even automated) saying they received my order. No email
> > confirming shipping date. Nothing. So now starts the emails and
> > phone calls. Which I do not enjoy doing. It always amazes me how
> > fast businesses take your money and how slow they are to deliver! (I
> > actually decide to try 39dollarglasses.com because of the review of
> > them from this blog).
>
> > --
> > Check us out at the oft-updatedhttp://glassyeyes.blogspot.com!
>
> > You received this message because you are subscribed to the Google Groups
> > "GlassyEyes" group.
> > To post to this group, send email to glass...@googlegroups.com
> > To unsubscribe from this group, send email to
> > glassyeyes-...@googlegroups.com
> > For more options, visit this group at
> >http://groups.google.com/group/glassyeyes?hl=en- Hide quoted text -
>
> - Show quoted text -
Galen
shipping times) which is very helpful -- you have no idea. A person
doesn't really don't know what to expect when ordering from a company
that's, as far as I know, primarily online. I don't understand why
they stated a 3-5 business days turnaround time. I think the company
should at least send you an email telling you it may take more time
due to whatever reason. I mean how hard is it to send an email out?
Oh well...
> > >http://groups.google.com/group/glassyeyes?hl=en-Hide quoted text -
Galen
post members of the group informed me that 39dollarglasses is known to
take 4-6 weeks to return glasses instead of the 3-5 business days like
they advertise. So I waited instead of disputing the charge on my
credit card like I planned to after not getting my glasses back for 3
weeks. Needless to say, I called 39dollarglasses more than a couple
of times. Many times only getting a ringing phone or that music you
get after the automated system picks up and tells you customer service
is too busy to take your call but will you "please hold."
My frames and new lenses were physically in my hands on 16 Feb 2010.
So, lets recap: 39dollarglasses received my frames on January 6, '10
and returned them on February 16, 2010.
Quality of the work they did (placing new lenses in my new frames):
B.
The lenses were of the same quality that I would expect from any local
retailer (in fact better than some I've dealt with over the years).
I did save some money by using 39dollarglasses.com but the savings to
me just wasn't worth the time it took to for them to perform the work.
Customer Service/Communications: F.
Because of my prescription I had to call in my order and speak with a
CS person as opposed to placing the order via their website. CS knew
my prescription and could have informed me at that time it was going
to take longer to fill my order and get my glasses back to me.
I been asking myself what would happen to e-commerce if when people
purchased a product online it took 4-6 weeks to receive your order.
How long would Amazon & Ebay last? Yea, I know glasses are more
personalized but they are still very common.
Overall Experience: C
I believe I will buy glasses online again. But I would definitely try
other vendors before going back to 39dollarglasses.com. However, if
they ever get their turnaround time to the time frame they have
advertised, 3-5 business days, I would have no problem trying them
again.
Note: I bought my frames at a local retailer and sent them to
39dollarglasses to have lenses placed into them, which I'm glad I
did. I like being able to go back to the retailer and have him/her
adjust my glasses to fit properly. I didn't want to have to do this
myself. So I think this will be the way I'll order glasses online in
the future.
Dave
readers, so I ordered a single lens rather than a bifocal. I got an
instant e-mail that they had received the order, and it arrived within
a week.
Unfortunately, I forgot to check that I was ordering them for reading,
and they sent distance. I called them, and they told me to return them
and they'd redo them for about $13.50. Upon receiving the frames, they
called me for my credit card #, and I received the redone frames a few
days later. I found them to be remarkably fast for a simple order.
Dunno how they'd do on a bifocal with photochromic lenses, for
example. Over all, I was pleased and would recommend them.