Smartdeploy Patch Management

[Leda Billock]

Whenthe installer is run on the VM it should eventually populate on the host computer in the SmartDeploy console according to the videos under computer management. I believe it may not be doing this because I do not have the ports configured correctly.

Workstation and Operating System RequirementsFor SmartDeploy Console Host and Client workstation requirements, as well as supported virtualization platforms, please see the SmartDeploy Release Note...

We are about to install the trial, and I had a quick prep question; Our network is very locked down. What ports do I need to tell my network guy to open up in order to push images to devices on other vlans? Thanks!

The command you are running needs to return success, it sounds like there is something on your network that is stopping the communication. I think the best next step would be to get you a ticked with our support team. Can you send an email to sup...@smartdeploy.com so we can get a ticket created and have your issue escalated?

What I would like to do is run a silent uninstall of the Antivirus software before shutting down and going into Windows PE for imaging. This would eliminate me having to go log into the AV management console and remove the computer manually. What happens is after I apply a new image to a computer I run a script on first boot to install the antivirus. The management console doesn't care that it's the same computer name and IP, it just creates a new entry with a unique identifier during installation. So now in the management console I have duplicate entries of the same computer name and it uses up two licenses now until I delete the old entry.

Hi Steve,

To clarify, the management console that you're referring to above is for the antivirus software, correct? You're not speaking of the SmartDeploy console? I just wanted to make sure there wasn't a secondary issue here with extraneous SmartDeploy licenses being consumed, since that definitely shouldn't happen when you reimage the same computer over and over.

Unfortunately, there's not really a practical option for this from a deployment standpoint. We do allow command-line tasks to be run during the "PREIMAGE" phase in WindowsPE - this occurs right before the image is applied. However, running a software uninstall operation in WindowsPE wouldn't work, as this needs to be done in the full Windows OS. The SmartDeploy client isn't designed to run any additional tasks before the device reboots into WindowsPE - it simply downloads the boot image and then reboots into it.

I would suggest you reach out to your antivirus software vendor - given that they have a management console that allows you to monitor your installations of their software, they may have an option for remote uninstallation as well. Beyond that, I suppose your only other option would be to use Group Policy to run the uninstall command as a scheduled task (to occur immediately), applied to that specific computer - or to uninstall the antivirus manually before initiating deployment.

Hello! I've got a request from on high to uninstall the SD client from laptops in our environment, for the following reason: "The upgrade of the management console forced an upgrade on the client which then caused an unexpected and unprompted reboot on at least one laptop."

SmartDeploy has received high praise from users for its fast and efficient computer imaging capabilities, significantly reducing setup time for new machines. Users have found the ability to remotely image computers particularly valuable as it eliminates the need for physical access to each device. The driver repository management feature simplifies the process of finding and installing vendor-specific drivers, making it easier for users to ensure that their devices are running smoothly. SmartDeploy has also been successful in creating and deploying custom images with complex software installations, catering to the specific needs of various departments. Additionally, the software's application pack feature saves time during the deployment process by automating software installations. Users have also been able to standardize computer configurations with SmartDeploy, resulting in fewer support tickets and a more streamlined IT environment. With its ability to create and deploy applications, SmartDeploy provides a high degree of customization and flexibility to its users. Furthermore, smaller to medium-sized organizations with limited time and budget find the product particularly beneficial as it effectively images both laptops and desktops. Overall, users have experienced significant time savings compared to manual deployment methods or other imaging tools while using SmartDeploy and highly recommend it as an excellent solution for faster and easier computer deployments.

Ease of Use: Users find SmartDeploy extremely easy to use and appreciate its simplicity in rolling out new computers and building new images. Some users have mentioned that the software is intuitive and well-designed, making it easy for them to navigate and work with. The user interface is praised for its simplicity and user-friendliness, saving users time and effort.

Customer Support: Users have found the customer support provided by SmartDeploy to be top-notch. They appreciate the helpfulness and responsiveness of the support team when they encounter issues. The support team's willingness to listen to user feedback and make improvements is highly regarded by users.

Flexibility in Deployment: Users appreciate the wide variety of driver packs offered by SmartDeploy, which allows them to easily deploy images to different makes, models, and manufacturers of devices. The ability to remotely deploy computers is another positive aspect mentioned by users, as it provides convenience and value for their deployment processes. Additionally, users praise SmartDeploy for supporting a wide range of operating systems and devices, including mobile devices.

Lack of Documentation: Several users have mentioned that the lack of documentation in SmartDeploy is a drawback, making it difficult to get issues resolved quickly. They feel the need to explain their problems multiple times before receiving helpful responses from customer support.

Limited Application Packs and Documentation: There have been complaints about the limited number of application packs available in SmartDeploy, as well as a need for more documentation on creating custom application packs.

Founded in 2009, SmartDeploy allows over 3,200 customers globally to easily manage their endpoints. By providing simple yet intelligent desktop management software, SmartDeploy saves customers days and hours of their time on imaging, hardware refreshes, updates and more. In addition, SmartDeploy is one of the only providers with the flexibility of deploying via the cloud. Deploy to and from anywhere, without a VPN connection.

Aaron Suzuki is the founder and CEO of SmartDeploy, a Seattle-based IT management software company. SmartDeploy simplifies the secure configuration and management of business computing endpoints for thousands of customers globally.

Prior to SmartDeploy, Aaron founded and grew a successful consulting business called Prowess Consulting. A thriving business today, Prowess continues to fill the important space between technology development and marketing teams with technology, applications, content, and analytics.

Earlier in his career Aaron served as Director of Business Development at Entirenet, a Seattle-based technical services firm. Before moving to Seattle Aaron was President of Inetz Media Group, a web application development company based in Salt Lake City.

An avid cyclist and passionate alpine skier, Aaron serves on the Board of Directors of Blue Devils Performing Arts, a youth performing arts non-profit. Aaron holds a B.S. degree from Brigham Young University and a M.S. degree from the University of Iowa.

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