Is Sonicwall Netextender Compatible With Windows 11

0 views
Skip to first unread message

Rosette Allaband

unread,
Aug 5, 2024, 6:14:46 AM8/5/24
to giolapene
Ive downloaded the latest version of NetExtender (App Ver: 10.2.322/Svc Ver: 10.2.300), but it won't install or run unless I disable the Core Isolation/Memory Integrity functionality in Windows 11. Now that we're 4 months since release, how long until we have a compatible version of NetExtender so we can enable this security feature again?

We are having the exact same issue. I am running the current version of NetExtender, but only with Core Isolation/Memory Integrity turned off in Windows Security. It states the drivers for NetExtender are Incompatible. The driver and version are:


The problem continues. Why isn't it resolved? Isn't there a team to resolve and update the driver to a compatible version? A product that is supposed to be safe forces us to disable a windows security feature. It should be evaluated more carefully.


Windows 10 users connected OK with the new client, but the Windows 7 users were unable to connect, getting a "Initializing Engine...Failed!" message on the client (even after a reboot and confirming services were running on the client). We quickly rolled back the firmware to 10.2.1.1-19sv to prevent too many Windows 7 users from getting the bad client.


Also, after the rollback, the newly installed client would not connect to the older SMA 410 version, producing a "Failed to get a vpn protocal" [sp] message. This required an uninstall of the newest NetExtender, and a reinstall of the older version (2.3.15) to resume connectivity.


I know Win7 is not longer supported by Microsoft, but we host services for some counterparts located in another country where Windows 7 is still very much in use and we have no control over their infrastructure, so this will continue to be the case.


One of our clients has exact same model unit (SMA410) and have updated the firmware yesterday. They have also reported exact same problem and would be interested hearing the solution from Sonicwall support related to this issue.


@Craig_S on Firewalls you have to enable Client Autoupdates, on the SMA it's a bit different. You have to enable the option "Allow Client Turn Off Auto Update" AND then you need to disable Auto Updates in the NetExtender itself.


@Craig_S customer run into the same prob on a sma400 during autoupdate his windows 7 machine. Took me quiet a while understand because all other users win10 where not included. finally i rolled back both firmware and netextender on this machine.


On the new firmware there is the wireguard VPN included. So its for the netextender too. If perhaps wireguard is the reason that it does not run on windows 7 why isnt there a logic what ckecks the guest operation system prior to upgrade the client.

3a8082e126
Reply all
Reply to author
Forward
0 new messages