Codecanyon Customer Support
Nadal Braymiller
Also, as a personal side note: I am an Envato author and also buyer (with more than 100 items bought here) since 2013, so please let me assure you that Envato cares very much about customer satisfaction. This one I can guarantee!
Hevada thanks for replaying my message i wish that more developers or companies have great people like you customers will be happy to see that they are not just a number or a nick name on a chat i know you understand my frustration of buying someting and see that it dont work as promise and worst that you request help from the developers and they not even answer you i got more than one month asking for help on the CodeCanyon Facebook Live Reaction and still havent reply or seem to care about it, with the new plugin that i purchase today i understand that it may take some days for the developers to get back to me once again thank you for providing me with that information and i hope that in this forum or blog i can find a solution to my issues
And by the way the error that im receiving from Codecayon Facebook Live Reaction is the one that says: FACEBOOK REQUEST FAILED! - ERROR, and with the new plugin(JAG TEAM MEMBERS ADD ON) i think that i wont be able to use and i will ask for a refund i get in touch with someone that seems to be the developer or tech support but he is asking me for backend credentials and that is sensitive information that cant be just given out like that!
Plugin quality is worse lately but most authors here supports thier work and create good plugins. What you can us to leave a 1 star rating this hurta 10 times more then a refund and this type of authors deserve it.
Well is has been almost a month and the creators of Facebook Live Reactions did not give me any solutions or reply about my concern if that is what they call premium support they need to learn the real meaning of customer service and SUPPORT, i dont know how CodeCanyon works with the vendors or creators of the plugins that the post on their page but i know that this kind of vendors will make customers refuse to buy any plugin or software under CodeCanyon brand even if the fault of bad customer service is not on them people will say CodeCanyon, friendly recommendation CC be more srtick on the customer service of your vendor or plugin creators, customers pay for quality and working plugins they dont pay to struggle and waste time trying to figure out how the plugin should work according to images or a few videos, at least i learn from this bad experience that i should not buy plugins that dont have more than one video on youtube, no manuals or PDFs showing setup and configurations and when a vendors says premium customer service included is a sticky frase to sell something or a product if you dont want to struggle stay far away from purchasing CodeCanyon Facebook Live Reactions!!!
Yes, the new FormCraft is a free download for all existing customers. To download the new version, login to your account on codecanyon.net, and go to downloads. Any subsequent plugin updates can be installed with one-click on the Plugin page in your WordPress.
You are eligible to get auto-updates for your add-ons for the duration you are eligible to get auto-updates for the main plugins. If you are not eligible to get auto-updates for the main plugin, you can still manually download the latest version of the add-ons here: -wp.com/dashboard/
Also, note that you never have to pay a renewal fee or buy a support pack for individual add-ons. Your support and auto-update pack for the main plugin includes support and auto-updates for all add-ons associated with that license key.
The old Codecanyon license model offers access to most features at a fixed price, except for customer support which needs to be renewed every 6 months.
With the new subscription license model, we made sure to find a fair yearly price point, with Everything included.
Alright! We've embarked on quite an adventure exploring the realms of this topic. But why stop there? The world of web design and development is vast, and there's always more to learn and discover. Let's dive into some resources that'll keep your knowledge fresh, your skills sharp, and your passion ignited:
If you believe the sales pitch, CodeCanyon should be the answer to your less-than-stellar sales. It provides a popular marketing platform that will enable an uncountable number of people to discover and purchase your plugin.
In a nutshell, CodeCanyon enables developers to market, distribute and sell their products to interested clients. Can you do that without CodeCanyon? Of course. Would it be as easy? Probably not. Do CodeCanyon take a commission for providing you with a platform to distribute your products? Naturally.
Adding your premium plugin(s) to the CodeCanyon repository can be a nice way to boost existing sales, as long as you are comfortable that it will not adversely affect your existing income streams. However, many established businesses will choose instead to focus on building their own brand and platform rather than contributing to the growth of another.
With CodeCanyon, first-timers can test out their assumptions in a real-world scenario with few downsides. Positive feedback and attention from an established customer base could give you the confidence you need to move forward.
With Freemius, developers can advertise a free version of their plugin on the WordPress.org plugins repository to their customers. As you are no doubt aware, the repository represents a huge opportunity to gain exposure for your plugin.
Initially, developers are charged 30% of the price of the plugin through Freemius. This rate drops over time as sales increase. We support recurring payments with auto-renewals and enable developers to set up monthly, annual and lifetime billing periods.
There are very less resources on the web which guides to sell wordpress plugins, fortunately I got this article that actually describes about "how to sell wordpress plugins" instead of "plugins that helps to sell".
Thanks for reviewing CodeCanyon, what is your opinion about ? Though it launched back in 2014 there is not a single useful review written about it? Is sellwp trustworthy? Are there any other platforms available to sell wordpress plugins or theme? The platform should be like automatically send the notification to theme or plugin buyers when we update the files. Thanks in advance.
Thanks for the reply @Shrinivas. I think SellWP is a fantastic product. I'm a friend of John Turner, the founder, and learning from his experience to make Freemius better. Btw. we recently launched great analytics platform for plugin developers, you should check it out - Freemius Insights.
Does the 30% commission include Insights or is Insights a separate charge? If it includes Insights, does that mean that if I had 20,000 active users in the WP repo, a pro version of the plugin, but no sales, then I'm not paying Freemius anything?
I purchased many items from CodeCanyon Envato 50% worked 50% didn't ... support was poor at best ... I was looking to evaluate the products for inclusion in a larger site ... I wasted several weeks trying to get apps working that I really needed for content management only to abandon the efforts ... the apps I wanted most were blocked by routines that tried to emulate license validation from Envato
There are just as many free applications out there without this frustration
Envato was kind enough to refund after my credit card disputes but time cannot be refunded
Hi. I'm a WordPress plugin developer and I have a few plugins on the WordPress database. I would like to build a premium version of my plugins. I'm wondering how your company can improve the visibility of my plugins?
Using Freemius can help you reach your free users much more easily with insights about how they're using your product and collecting their contact details for future marketing (if they opt-in). It's free and easy to get started, you just need to integrate the WordPress SDK into your plugin, and you'll start to see the data being collected. Once you have that, you can implement any number of marketing strategies. Users will also have the ability to upgrade to your paid product directly through the WP Admin.
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