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The likely reason is un acknowledged packets. TCP/IP requires that every packet be acknowleged, but it doesn't require it to happen immediately. At very high transmission rates such as FIOS provides, any delay in ackowledging a packet or delay in re-transmitting a packet may cause the router memory to fill up with subsequent packets, creating the proverbial Gordian knot. You cannot get rid of packets in memory because they haven't been acknowledged, but you cannot get any more acknowledgements, because there is no memory left in the router to receive them! I suspect this is a situation the router doesn't handle gracefully.
If it does, then you have a stressed line problem that only occurs when the line is close to saturated, which is a common problem with lines that are marginal, and would probably require a trouble ticket.
You may also have a issue with fios itself, because you are streaming video you can see it where as if your just going to websites you will not see a network hiccup. I stream netflix all the time with no issues. I highly doubt it is a issue of the router running out of memory, because your router does not store what you are downloading, it is just routing on the packets of info onto the correct mac address that requested the info from the website., it does not buffer them.
I still think it is the router running out of memory. Contrary to what others have said, the router does have to store packets. It is just like any other node on a TCP/IP network. It has to hold onto the packet until the next node up the line has ack'ed sucessful receipt. TCP/IP does require that every sent packet be acknowledge, but to deal effectively with high speed transmission, and long propogation time, it can send the next packet, in fact it can keep on sending packets until the packet is ack'd. The packets do have to be ack'd in order, but It can take a long time. The obvious problem is at very high transmission rates, delays in ack of even due to just propagation delay can chew up a lot of memory in the router. The faster you make the connection, the faster the router will run out of memory, so making the connection faster will make matters worse.
While it is configured that way, some other things may not work, but if the netflix streaming video works without the router, there is your answer. The PC has far more memory available for packets than the router. so is far more tolerant of long delayed acks.
I'm having same issue, waited my 30 minutes with Netflix support and that said "no idea" and that they are working on buffering issue. Has anyone got past this yet? Very frustrating and wonder what is up w/router to just drop like that?
how did you access the ONT outside? all locked up? but after doing so you ran cat 5 cable for that to the inside to a wireless router and use that for internet and leave the actiontec in place for the TV side? did you disable anything in actiontec?
In terms of getting this done with Verizon Tech Support, we need more detail, they are stingy with helping anymore. what number did you call and what was the wording you used? i'm guessing they will say not suppoted so get lost.
I have had Verizon Fios for a few years now and overall have been satisfied. However, over the last month or so my previously reliable Netflix streaming has gotten pretty much unusable. During a movie or show, it will stop for buffering every minute or two and hang for about 30 seconds, then resume, then repeat. I am currently suspicious that Verizon has put in place new network policies that corrupt the Netflix streams since they have a competing service. Or, they just don't care about providing the level of service i am paying for.
1) Problem comes and goes at different days and times so any of the following observations are hard to be 100%. One day we can watch a whole movie and it is fine, the next day we can't use it at all. Generally it is worst in the evenings when I presume Internet load is highest.
2) The problem occurs on both my Sony TV which has built-in Netflix and uses a wired connection to the router and a Roku box on a wireless connection. The problem does not appear to affect laptops streaming wirelessly but we don't use that much.
7) I have run speed tests such as those on dslreports.com and have not been able to detect an issue and the reported speed is as expected. However, these are relatively short tests and would not detect a longer term streaming issue and they are not tests to the Netflix source.
When it is happening I have examined the traffic statistics in my router and the overall data usage is about what I would expect, maybe a few megabits per second for one or two active streams. Certainly nowhere near the advertised speed.
9) I went on my Netflix account and changed the speed/quality setting from "Auto" down to "Medium - Standard Quality". It worked better for one day, but was bad again last night so I think it was a random improvement.
If anyone has any suggestions on who I can contact to fix such a problem, let's hear it. Since it does not happen all the time and the standard response of resetting my equipment does not help, I am not sure if contacting customer support will do any good but I am ready to try.
Spent over an hour on the phone in two separate calls with Verizon support personnel referred by the customer advocacy group. Unfortunately, the netflix streaming was not misbehaving at the time of the call. Speed tests and other tracert diagnostics did not reveal any issues from my computer. Support personnel just kept insisting if there was a problem on the Verizon network it would be detected and they don't see any. The only useful thing I learned is that if the streaming was working poorly on my computer, I could use commands to determine the Netflix source IP address and then do tracert to that location and try to isolate where the issue occurs on either Verizon, Level3, etc.
However, when my Sony smart TV is not streaming properly, I do not see any way to retrieve the Netflix network information I need to do this. The smart TV is wired directly to my router so I don't see how I could can monitor the stream. Perhaps using wireless would be better because i might be able to monitor the traffic broadcast.
Netflix support was no help over the weekend when my wife called. They just provided the standard power cycle and restart everything process as well as advice on fixing wireless isues which is not applicable to my TV. These simple steps did not fix the problem.
My next step will be to run tests on the cable and network jack at my TV just to prove that is not an issue, then wait until it is having problems again and see if I can get my computer to duplicate the problem that is seen on the TV. This could be a long wait since it frequently is a problem when I am not at home.
If the problem is a peering level issue, which I still feel is likely, then neither Netflix nor Verizon support personnel are likely to be able to see it and I don't know what to do from there. With the poor Netflix service I am seeing, it seems like this problem should be widespread and not just me so I am still wondering why I am seeing this issue just in the last couple months.
There is something going on only with Netflix traffic. Running speedtests to Verizon's internal server show my proper speed, and external speed tests also run great. Other streaming services like Hulu run full HD without an issue, but Netflix can barely get to 720p...in fact it is usually standard def only.
This has started happened recently too, but of course a line level Verizon tech is not going to see a problem. There is obviously an issue because there are multiple reports of performance issues with Netflix traffic, and it's only coming from Verizon customers. Even trying to load the Netflix website almost timed out, yet everything else loaded perfectly fine.
Some customers on every major ISP in the US (Comcast, TWC, FIOS) are openly complaining about Netflix issues. From what I can tell it depends where you are and time of day. The ISPs are letting their CDN ports get saturated and are making no moves to fix it. Kind of makes sense when you consider they all have video streaming services of their own and that they compete with Netflix.
"We are aware of these threads and the concerns expressed here. We are actively engaged. It is sensitive and we can't really say more than that right now.
JL
National Engineering & Technical Operations"
Having said all that, CableVision is the one of the very few that joined Netflix OpenConnect, so if Netflix is that important to you moving to them is a very good idea. Most people don't have that option.
I was with cablevision untill last Friday. The Netflix quality was excellent with cablevision. After FIOS my first doubt was with the router. The fios router only supports 2.4GHz wheres cablevision had a dual band of 2.4 and 5GHz. The 5GHz of cablevision was solid. Well I spent a couple hours with FIOS representatives trying to figure out the problem. No luck at all. I am getting the speed I should (58/35). I have connected my TV to the router using a ethernet cable but I still dont get the 1080P on Netflix. It goes upto 450 at max.
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