Hard time limit exceeded for sentry.tasks.store.preprocess_event[......

[Jakub Kubień]

Hi there.

I see a lot of this messages

Hard time limit (65s) exceeded for sentry.tasks.store.preprocess_event[......

and it looks like the worker die when this report is generated. Main concern is that i cant see some events that i summon for testing. They are lost and as i am newbie itno Sentry i dont know sure this is the case. Can you explain me further tasks.store.preprocess_event or this certain issue?

[David Cramer]

There are likely soft timeouts somewhere, but unfortunately there’s numerous reasons why this might happen. I would double check your connection settings from the worker machine to make sure its not something obviously like bad network.

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[Jakub Kubień]

So it might happen when worker is trying to get additional data over the network? It is possible, because i am running sentry as POC on corporate network and now i am figuring out hot to enable Kerberos/SPNEGO for Sentry. I am thinking about some kind of proxy that will provide auth metadata for all requests made by sentry. What are you think about it and what proxy SW do you recommend ?

[David Cramer]

The gist is there’s a lot of reasons this can happen. You’ll have to debug it.

Alternatively if you pay us a lot of money we’re happy to help, but in a typical setup there’s no reason this would be happen as things are extremely fast outside of e.g. JS source processing.