Looking for a Service Now Engineer in Downers Grove, IL - 12 Months Contract

[Ethen Jones]

Dear Business Partner,

Hope the day is treating you well !!!!

We are currently looking to fill these urgent position with our Direct Client. Below is few details on them. Please let me know if you have anyone who might be interested in the below job opening. 

Please feel free to call/mail should you have any questions. Thanks & have a good day!

Job Title: Service Now Engineer

Work Location: Downers Grove, IL 

Duration: 12 Months Contract 

Required:

Job Description: 

Total IT experience of 5+ years working within a large enterprise on implementation initiatives 

Minimum 4 years of experience in configuring ServiceNow which involves various modules, 3rd party integrations and building custom applications, well versed of ITIL processes. 

Strong technical knowledge of ServiceNow modules - Incident Management and Service Level Management, Problem Management, Change Management, Release Management, Event Management, Knowledge Management, Service Request, Work Request Management, ServiceNow Discovery, Software Asset Management, Asset Management , CMDB , Contract Management 

Good hands on knowledge and experience of Angular JS, JavaScript, XML and XSL stylesheets, web services, Good analytical and debugging skill 

Very good verbal and written English communication skills 

Effective time management, team handling and organizational skills Responsibilities 

Understand functional, technical, and business requirements and then turn those requirements into a successful implementation. 

Defining event co-relation strategy and rules across all Systems to co-relate events and eliminate false positives. 

Implementation of Event co-relation platform 

Event correlation for actionable alerts and CMDB updates enabled through Capgemini Event Correlation solution 

Capture events from enterprise monitoring tools in a single ServiceNow instance 

Definition and Implementation of a service delivery and operations dashboard showing service status like critical Incident, Availability, Change Calendar, Blackout periods, Upcoming downtimes, SLAs, Analytics etc 

Role based access control for dashboard 

Integrated Configuration Management process with Incident, Problem and Change Management 

Auto population of CMDB by integration of existing ServiceNow CMDB with other tools 

ITIL certified or any Onsite experience will be helpful (Optional).

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Thanks & Regards

Ethen Jones

Manager - Talent Acquisition

Saicon Consultants, Inc.

(913) 257-3377 Ext 112 (W)

(913) 273-0058 (F)