I am trying to download the oculus rift app on my gaming laptop and it is asking me to put in my oculus password. I have forgotten it so I pressed the 'forgot password' button and it led me to a website wanting me to put my email in, and once I did it just said, 'You merged this Oculus account with a Facebook account. Please go back and log in with Facebook.' I logged in with Facebook, it didn't do anything. I cannot reset my Oculus password. Please help.
Hi sermarfacebook! We're sorry to hear you're having an issue with resetting your password. We'd be happy to look into this with you. Please send us a private message with the details of your issue as well as your account information (full name, alias, email on your account), and we'll move forward from there.
Hello, I have the same problem. I just get looped back to "login with facebook". If that was possible I would not need to reset my oculus password! So how on earth can I do this? The link to does not contain any information on this whatsoever.
After a long time, I tried to login in to Facebook just to find that I forgot my password. So, to generate new password I used the 'forgot password' option in which a security code to reset password will be sent to my email. I have two emails for account recovery and I received mail on both email address. But both code was different. Is it possible?
If you're having trouble logging into Facebook, first check to see if the site is down. If it's not down, you can try logging in with a different browser or try clearing your internet cache and cookies. If you can't remember your password, or you think you've been hacked, recover your account and change your password.
Second, they activated two-factor authentication. This is supposed to increase the security of a system because you need to enter a code in addition to your password. The problem occurs when, again, it points away from the account owner and to the hackers instead.
I was just wondering if you ever got a reply from facebook/ managed to get back in? Like you, I have about a decade of photos on there, and also just feel really uncomfortable that a hacker still has access to my account!
Hi there! The same thing happened to me and I am STRUGGLING. I run multiple facebook accounts for my clients through my personal account and am at a complete loss. If you have found a solution, please do share!
Hey Elaine!
Same happened to me about 3 weeks ago! Even though I was able to send my ID and for Facebook to recognized it (also I was able to change the email as the hacker has changed to one of his own) FB did contact me via email, send me a code but this code never worked :(. I regained my password but as the 2F Authenticator was enable by the hacker, I guess they are still getting this second code that I need to log in into my account. I wonder if FB would ever respond my email (as they where the ones initiating the communication) on this email it said: If you have any questions please respond on this email..
I have been off facebook since June 2022 and I finally changed the email and password to the account In July but now this 2FA is turned on I need it to be turned off so I can enter my new phone number!
They changed the email and phone number associated with my account, and enabled two factor authentication under their phone number.
I have been able to change the email back to mine, and have changed my password, but to fully access my account I need to enter a code from the Code Generator.
The only way to access this code is either from in the account already, or from a third party app- which they hooked up to their phone number.
Hi Shelley whats happened to you is word for word whats happened to me since 5th of june , i have an oculas attached to my fb as its my daughters so im going down that route and contacted ico.org to report fb for data protection breech as after submitting my passport i still cant access the account due to needing a login code but then it says i can reset my password and shows me my new email address and underneth the hackers totally breaching my security its disgusting ,i also have written to fb ireland and was told by ico .org that they have 8 weeks to reply ,i will try everything to get my account bk its 13 years old and has all my late fathers pictures on i dont have now,i feel paranoid everyday and scared as i already have severe anxiety i just feel targeted ,i reported the hacking to action for fraud too which everyone should do as thats what there for ,ive sent my passport repeatedly since and now its not recognised and sends me an instant message to my email bk saying they cant accept it ,honestly feel im going around in circles
Were you able to get back into your account? I am in the same predicament. I received a code that allowed me to change my password and my email was auto changed by Facebook, based on my identity confirmation, but I cannot get past the 2FA.
Same thing has happened me ? seems like my old Yahoo account was involved in a data breach so hackers were able to change everything and deactivate my facebook. This happened yesterday so have been trying everywhere but seem to be going round in circles to no avail. Keeping positive thoughts that I can get it resolved but facebook customer service is juat awful. Have started bombarding them on twitter and even instagram for help.
Hi Elaine. Same thing happened to me. But after I uploaded my ID, I did receive a response from Facebook but even after I went through all their account recovery steps it asks for the 2FA code which I do not receive. Which form were you filling ever 7-10 days? Please help me.
The update is at the end of the original blog post, not in the comments. This link should take you right to it; otherwise, just look for the UPDATE heading in the main text:
-elaineous.com/about-the-time-hackers-activated-two-factor-authentication-on-my-facebook-account/#april2021
Hi I had some anxiety on my PC and set up a facebook code via Microsoft Authenticator app as extra security after putting in password,to my horror I reset my phone and the codes i had were lost. In saying this I do have some strong suspicions due to other security issues ive had that efforts have been made from possible hackers i do not get my account back,however I know my facebook account has not gone as I still get friend updates via email. Ive contacted Oculus support but I doubt them like everything else at the moment. I get responses from facebook I can not use this feature anymore as ive sent passport national insurance number and any other desperate measure I can think of. I could write a sadistic horror fim with facebook team getting a huge pleasure out of having absolute power and an ego trip. I am exempt from work on medical grounds and mentally I have been really stretched this past six weeks
In my case, hackers re-registered a long-defunct email address that I had listed as a secondary account years ago. This meant they could access any codes sent to the primary and secondary address. I reported the account as hacked when I received notice that someone was trying to change my password (it was one security feature that sort of worked). I also had friends report the hack, which served to lock the hackers out of the FB account. I then had to use a different email address when I sent in my photo ID. When I finally got back in after 4 months, I had to use a completely different email address as Facebook refused to accept my primary account. This is all a rather long-winded way of saying 1) please make sure you report your account as hacked, and 2) set up a secure email you can use to try to get back in. Good luck!
Adding my name. 3 hour recovery time. HAcker changed language to Viet, changed my phone, turned on two step, changed my email and I was out.
They were doing it for two days before I was completely locked out.
I reported as hacked. I uploaded my id at least 5 or 6 times.
Eventually they accepted one, and it was copy/paste the first link, because the 2nd and the code just put me in a loop, since my account was reported as hacked. But that link from the email that accepted the id was the one that got through. I had also tried replying to the no reply emails, begging them.
I changed the recovery codes IMMEDIATELY upon regaining access. I should change the email too. Then deactivate.
Well I am locked out almost a year now and i have given up. I was not hacked I just created two step authentication code that got deleted by me by accident.
My account is still live as i get email friend updates but after putting in my password every time I get the prompt for a code I created and i know I no longer have it. Been quoted fees of 50 + from scammers on sister site Instagram where I am also a member and I did not set up two step authentication. on here,I have tried every step including tweeting every meta employee about my plight and they just ignore. Absolutely terrible ive lost contact with friends too. I just wish Facebook could not get away with situations like mine where they hold my data too.
Well since 13th December 2021 I have been locked out of my account. Just now like on a regular occurrence I have sent my passport photograph as proof of who I am and unlike previous occasions I was sent a code to get access back. This has ironically happened after I changed my microsoft edge profile yesterday. It is clear some twisted individual got access to my set up and it worked for them I got locked out of Facebook!!! I cannot believe i am back but was pointless setting up a new account as was so irate over matter. Facebook though is a shambles. Nobody who worked for meta answered me on twitter. There is no customer service so do not set up extra security like I did. Back on facebook saturday night 28th /1/2023
If a hacker has changed your Facebook account password and the associated email, you might think all hope is lost. However, there are still ways to retrieve your Facebook account. Even if the hacker has added a Two-Factor Authenticator or your account has been disabled, you can still recover your Facebook profile.
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