Trimble Support Engineer
Christoph Heck
Your Title: Support Engineer (m/f/d)
Job Location: Stuttgart, Raunheim or Munich
Our Division: Global Services
Trimble is an exciting entrepreneurial company, with a history of exceptional growth, coupled with a disciplined and strategic focus on being the best. While GNSS is at our core, we have grown beyond this technology to embrace other sophisticated positioning, scanning and mapping technologies, thereby changing the way the world works.
Job Summary
You will be responsible for providing product support, content development and training for Trimble eCognition® software in addition to other Geospatial products as needed.
This position is being offered at Trimble’s offices in Stuttgart, Raunheim or Munich, but for an appropriate candidate other locations would be considered.
What You'll Do
Success in this position will see you providing timely technical support and increasing customer satisfaction of our products. On a daily basis this will include:
Provide advanced technical product assistance on problems of diverse scope, and effectively troubleshoot and resolve complex issues
Develop technical communications in multiple media formats, including digital documents and videos
Collaborate with Product Management and Engineering with content development or testing and troubleshooting of product issues
Deliver training to customers and resellers virtually and occasionally in-person (requiring up to 10% international travel)
What Skills & Experience You Should Bring
You’ll need a passion for problem solving and helping people. Strong collaboration, planning, troubleshooting, and analytical skills a must.
A degree in a field of study such as Remote Sensing, Geomatics, GIS, or significant experience in these fields
Experience with Remote Sensing software (ideally eCognition)
Effective decision-making and the ability to work independently
Very good written and verbal communication skills in the English language
Proven ability to achieve results
Experience and competency with other Trimble Geospatial equipment and/or software would be a plus (e.g. Terrestrial Scanners, Mobile Mapping Systems, Survey and/or GIS products)
Are you the candidate we are looking for? Don’t hesitate to apply. We are looking forward to your application.
About Trimble
Dedicated to the world’s tomorrow, Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow and move goods for a better quality of life. Core technologies in positioning, modeling, connectivity and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency and sustainability. From purpose-built products and enterprise lifecycle solutions to industry cloud services, Trimble is transforming critical industries such as construction, geospatial, agriculture and transportation to power an interconnected world of work. For more information about Trimble (NASDAQ: TRMB), visit: www.trimble.com
Trimble’s Inclusiveness Commitment
We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.
We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.