Using "personal use" license. I cannot run any virtual device?

[Diego Ocampo Pérez]

Oct 10 23:47:23 [Genymotion Player] [Debug] Hardware acceleration is set from Guest Property

Oct 10 23:47:23 [Genymotion Player] [Debug] Virtual device configured

Oct 10 23:47:23 [Genymotion Player] [Debug] Virtualization engine configured

Oct 10 23:47:23 [Genymotion Player] [Debug] Trying to log in as "diegoocampo"

Oct 10 23:47:23 [Genymotion Player] [Debug] POST  QUrl( "https://cloud.genymotion.com/launchpad/login/" )

Oct 10 23:47:24 [Genymotion Player] [Debug] Virtual Machine status: off

Oct 10 23:47:24 [Genymotion Player] [Debug] Start the device...

Oct 10 23:47:24 [Genymotion Player] [Debug] "User diegoocampo (************@gmail.com) logged on Hub"

Oct 10 23:47:24 [Genymotion Player] [Debug] Pending calls: 0

Oct 10 23:47:24 [Genymotion Player] [Debug] POST  QUrl( "https://cloud.genymotion.com/licenses/activation/" )

Oct 10 23:47:24 [Genymotion Player] [Error] Unable to start virtual device

Oct 10 23:47:27 [Genymotion Player] [Debug] [PlayerApp] Instance cleaned

Oct 10 23:47:27 [Genymotion Player] [Error] ****  EXIT WITH ERROR  ****

Oct 10 23:47:27 [Genymotion Player] [Warning] ****   STOPPING VIRTUAL DEVICE   ****

Oct 10 23:47:27 [Genymotion Player] [Debug] Exit status: 14

Oct 10 23:49:40 [Genymotion Player] [Debug] Virtual device configured

Oct 10 23:49:40 [Genymotion Player] [Debug] Virtualization engine configured

Oct 10 23:49:40 [Genymotion Player] [Debug] Trying to log in as "diegoocampo"

Oct 10 23:49:40 [Genymotion Player] [Debug] POST  QUrl( "https://cloud.genymotion.com/launchpad/login/" )

Oct 10 23:49:40 [Genymotion Player] [Debug] Virtual Machine status: off

Oct 10 23:49:40 [Genymotion Player] [Debug] Start the device...

Oct 10 23:49:41 [Genymotion Player] [Error] Unable to start virtual device

Oct 10 23:49:41 [Genymotion Player] [Debug] "User diegoocampo (************@gmail.com) logged on Hub"

Oct 10 23:49:41 [Genymotion Player] [Debug] Pending calls: 0

Oct 10 23:49:41 [Genymotion Player] [Debug] POST  QUrl( "https://cloud.genymotion.com/licenses/activation/" )

Oct 10 23:49:42 [Genymotion Player] [Warning] Activation failed. Error: 9 - "HTTP code 403: Activation failed: license have never been registered Error downloading https://cloud.genymotion.com/licenses/activation/ - server replied: FORBIDDEN"

Oct 10 23:49:45 [Genymotion Player] [Debug] [PlayerApp] Instance cleaned

Oct 10 23:49:45 [Genymotion Player] [Error] ****  EXIT WITH ERROR  ****

(i have hidden my email address on this log)

Thank you in advance

[Diego Ocampo Pérez]

This has been solved.

[Thomas B]

How was this solved? It would be helpful to know as I'm having the exact same type of issue.

[Diego Ocampo Pérez]

Even though i had this problem with the license I investigated by running it directly from Virtualbox and then I got a different error, something related with not having root access to a folder to a specific file. (I am using OSX 10.11.6). After googling a bit, these 2 commands fixed the problem for me:

sudo chmod -R o-w /Applications/VirtualBox.app/

sudo /usr/libexec/repair_packages --repair --standard-pkgs --volume / --debug;