Genymotion couldn't start up any virtual devices created in it, so do virtual box

[mao...@icloud.com]

env : macOS High Sierra 10.13.2, Genymotion 2.12.2 for personal use, VirtalBox 5.2.22

When virtual box start up virtual device, a windows pop up, i couldn't find any log in VBox.log

When genymotion start up virtual device, a windows pop up

i found some error message in XXX-genumotion-player.log2018-12-07T12:34:56+08:00 [Genymotion Player:10213] [debug] Start the device...2018-12-07T12:34:57+08:00 [Genymotion Player:10213] [debug] "User XXX logged on Hub"2018-12-07T12:34:57+08:00 [Genymotion Player:10213] [debug] POST  QUrl( "https://cloud.genymotion.com/licenses/activation/" ) 2018-12-07T12:34:57+08:00 [Genymotion Player:10213] [warning] Boot failed 106 "Starting device failed"2018-12-07T12:34:57+08:00 [Genymotion Player:10213] [critical] Unable to start virtual device2018-12-07T12:34:58+08:00 [Genymotion Player:10213] [warning] Activation failed. Error: 10 - "HTTP code 403: Activation failed: license have never been registered Error downloading https://cloud.genymotion.com/licenses/activation/ - server replied: FORBIDDEN."2018-12-07T12:34:59+08:00 [Genymotion Player:10213] [critical] ****  EXIT WITH ERROR  ****2018-12-07T12:34:59+08:00 [Genymotion Player:10213] [warning] ****   STOPPING VIRTUAL DEVICE   ****2018-12-07T12:34:59+08:00 [Genymotion Player:10213] [debug] Exit status: 142018-12-07T12:34:59+08:00 [Genymotion Player:10213] [debug] [PlayerApp] Instance cleaned

XXX in log is my genymotion account.

Any help will be appreciate! Thanks