Vmtoolsd.exe System Error
Melia Hazinski
Vmtoolsd.exe is an executable file that belongs to VMware Tools, a set of utilities that improves the performance and usability of VMware Workstation and other VMware products on Microsoft Windows systems.
If none of the above solutions work in getting rid of the vmtoolsd.exe errors, performing a system restore may be your only hope, but only if you had created a restore point. If not, a clean install may be on the horizon.
Most vmtoolsd.exe errors are the result of missing or corrupt versions of the executable file, and commonly encountered at TeamViewer program launch. Obtaining a new, uninfected copy of your EXE file will usually resolve the problem. After the problem file is replaced, running a registry scan can help clean up any invalid vmtoolsd.exe, file extension, or other file path references which could have been affected from a previous malware infection.
Although the majority of error vmtoolsd.exe messages will be solved if the file is placed in the correct file location on your hard drive, you should run a quick test to be sure. Test the outcome of the file replacement by loading TeamViewer to see if the error still appears as it did before.
TeamViewer-involved vmtoolsd.exe issues happen during install, when vmtoolsd.exe-related software is running, startup or shutdown, or during the Windows installation process. Keeping track of when and where your vmtoolsd.exe error occurs is a critical piece of information in troubleshooting the problem.
I need assistance with an issue that I am experiencing with my computer. Every time I turn on my computer it keeps stating a system error that states, "The code execution cannot procced because vmtools.dll was not found. Reinstalling the program may fix this problem." I am not sure on how to go about this issue, can anyone guide me through this issue.
Reinstall the application: The error message suggests reinstalling the program that requires vmtools.dll. If you know which application is causing the error, try uninstalling and then reinstalling it.
Download and install vmtools.dll: If the vmtools.dll file is missing, you might need to download and install it manually. Be sure to download DLL files from trusted sources to avoid potential security risks.
Thank you for the follow-up answer and solutions. However, I do not believe this issue is from any application on my computer or anything related to Windows Updates as my computer is well Up-To-Date.
It may be that my issue lays with a missing vmtools.dll file. Are there any recommendations that you can share with me in where I can download this file. Also for the VMware Tools Component, I am not sure how to go about this solution as I have never had any experiencing with VMware Tools. I am also wondering how I can go about this as well, thank you.
I know operations manager can send you emails when Critical, Immediate and
Warnings levels are meet in the following areas: Administrative Alerts, Health,
Risk and Efficiency but what I would only like to be notified by email if a
server has crashed and not get bombarded with all the other alerts that also
come through.
Nothing that I can see related to migration or vmotion has errors. I grabbed every log file from the var directory and did a search for the guest name that was migrating. host.d had the most references. To be honest I am not sure what I am looking for. The only real error I can see about the process is
This will return the desktop background to what it was before Unity mode and should cause the task bar to show again. When you later return to your OS X desktop, you should see Fusion telling you that the VM is unable to run Unity. You might be able to get Unity to restart automatically by running this command from inside the guest (assuming Fusion is waiting to be able to enter Unity):
3. Edward: Thank you for the important hint. Since last Friday, we started testing the NFS method and got the following problem below. When adding NFS space, I got "Error occurred: directory does not exist or is not writable: /opt/zimbra/storeXX zmvolume failed at ./mount-nfs-store.pl line49." I did test that the NFS can be mounted by root user and read/write without problem. I also reinstalled the lab environment more than 3 times and still got the same error. Is it a known bug or I should open a SR for it?
Edward: Could you explain more about the NFS server permission setting? I tried several NFS attributes on NFS server and still not working. I saw someone posted exact same problem as I have =0 . It shows the question has been answered, but actually it's not. Someone suggests to change ownership of the mount point / folder to zimbra. However, every time you run the mount-nfs-store.pl script, it creates a new storeXX mount point. You can't change or prepare the mount point before running it. And also, if I tried to change ownership to zimbra after the failure, the zmvolume still won't recognize the new file system. I didn't find any other good hint. Should I open a SR for it?
3.Edward: I tested it many times and got the same answer from other thread. I've even reinstalled the lab environment several times and it's still not working. Finally I found the root cause. The or :8443/hc/admin does NOT work on WindowsXP/IE8. However, it works on Windows7/IE8, Windows7/IE9 or WindowsXP/FireFox. We still have more than 60% desktops or laptops on WindowsXP. Unfortunately my 3 machines are WindowsXP with IE8 only. That's why I can't get in. The interesting thing is WindowsXP/IE8 works fine with configurator, workspace user, workspace admin web interfaces. I don't think it is mentioned in VMware document.
4. Edward: I went through the manual "Horizon Workspace Backup Data Best Practices" from the link above. It seems to be very high level of steps for backup & restore and it also mentioned "Postgres database". Since the vApp is a product from VMware, there should be a tool or utility to handle all required components. I suggest to have a more detail step-by-step procedure for customer to follow.
Marcello: The in-app tool for backing up is something we are actually delegating to the vsphere environment, as Horizon is a vApp for this very reason. Delegating the task to tools customers already use for the rest of their environment. What I'll do though is indeed asking to improve with further details our current backup/restore document.
Edward: For the Postgres database, is it the one being used in data-va? If yes, I'm not sure what other component of vSphere is using it. Because it is a database, there should be something or steps to quiesce database activity before taking a snapshot on VM to guarantee data integrity. I'm looking forward to a document for the detail steps.
5. (New) How is the I/O behavior for Horizon Workspace utility, a.k.a. the tool integrated into Windows Explorer for easier file transfer? How the file is counted as one version? The reason I am asking is that if the user sets the Outlook pst file or Notes nsf file to the Horizon folder, the file is open and keeps updating. Will it become numerous versions or only one when the file is closed?
2. Edward: The link you provided seems to be in VMware internal website. The external link is =en_US&cmd=displayKC&externalId=2042975 . Yes, I read through. My question is the "Named user". Does it mean all observed users through AD sync? or entitled to use Data function? I will meet the sales rep this week to find out more too.
I did an update as well to 4.2 and noticed that I had problems with the domain admin account. Have you tired to log on with the machinenname\administrator if that works it seem you have the same problem I had. Add the Domain groups again and then log on with the domain admin user it worked after that fro me.
This pulls, for example, "Microsoft Windows Server 2008 R2 (64-bit)." I'm actually looking for the ability to determine whether that Server 2008 R2 box is Standard, Enterprise, Datacenter, etc. I'm not sure if PowerCLI and VMware Tools have enough integration within the OS to determine that information.
One hunch I had was that the quotation marks included in the actual command were problematic, because vSphere encloses the entire command in quotation marks. Is this a valid assumption, and if so, does some sort of interrupt character need to be added for it to be parsed correctly?
The root cause of our problem was the fact that the consolidation of our ASAs into a single physical platform resulted in there being "trusted internal" addresses appearing on our "untrusted external" ports on Palo Alto. Previous versions of the VMware View Agent were not encrypting all packets, so Palo Alto could recognize the PCoIP application, which made correlations easy. However, the new VMware View Agent v5.2 has more encrypted content, so the amount of searchable information that Palo Alto can access is limited. We ended up creating a new Palo Alto policy to specifically allow SSL traffic from our two VMware View Security Servers.
When disabling the dccb-nfsprd01 datastore and forcing all clones operations to the dccb-nfsprd02 datastore, everything seems to work fine. So what I ended up doing was deleting and recreating the new NFS filesystem and export. On the newly recreate and mounted datastore, I still get the above errors when attempting to publish to the catalog.
This warning is an issue between VMware and the Content(Guest OS) of the individual VMs and not a Commvault issue. As such Commvault is NOT the correct support team to troubleshoot further.
Just to explain the quiesce operation further, in order to give a better understanding of the issues that may cause the error:
- When a virtual machine backup jobs starts, a call is made into the vCenter to request a quiesced snapshot of the VM.
- Assuming the VM runs a version of Windows, the vCenter sends a request via the VMware Tools to perform a VSS operation inside the VM, this process being known as a quiesce. Note: If the VM runs a form of Linux then the VMware Tools is still used but instead of VSS, the vmsync driver is used to provide similar functionality to VSS.
- If the VSS operation is successful this is fed back through the VMware tools to the vCenter that then requests that a snapshot of the VM itself is completed.
- The details of the successful snapshot are then fed back to Commvault so that the backup data can then be streamed
- This quiesce process ensures that the file system inside the VM is in a consistent state for a backup.
- While the backup process in Commvault requests that this process begins (by asking for quiesced snapshots) once the request is made Commvault is not responsible for the success or failure we just await the result, in fact once VMware Tools passes the request to the operating system inside the VM, then a success or fail is usually a problem within the Operating System
- A failure of the quiesce in effect results in a crash Consistent backup (hence the warning about partial protection against the error and not an outright failure) - this failure automatically triggers a second snapshot request from Commvault that does not request a quiesce
- A restore after a crash consistent backup is similar to the state a server starts up in after interruption of power without a proper shutdown (so most of the time there will be no major issues)
- If the server is running a busy database, then restoration from a crash consistent backup may give a problem which requires support from the database vendor (in the same way that this support may be needed after a power interruption)
- VMware Tools being installed is a requirement for this process and additionally the tools should be up-to-date
- The operating system within the VM must be supported by VMware for quiesce operations.
- It is possible to test the quiesce operation outside of Commvault by using the vSphere Console to request a snapshot with "Snapshot the virtual machine's memory" unchecked / deselected and "Quiesce guest file system" enabled/selected. If this test is performed and a snapshot is created, remember to remove it after the test. Note: in some cases such a test may need to be done at the time a backup would normally run, as environmental performance differences at different times of day may change the result of the test.
- If VMware Tools is up-to-date and working correctly and the problem persists, then it may be that the VM in question has performance issues or that the processes within the operating system of the VM have a problem. Troubleshooting will then require advice from the operating system vendor and/or VMware and not Commvault. (for a Windows System the Event logs can be reviewed for VSS issues)
If VMs exist that either:
- cannot have VMware Tools Installed
- the Operating System does not support a Quiesce operation
- performance or other issues within the VM means that the quiesce operation fails (possibly intermittently)
then there are options within Commvault to workaround the limitations/environmental issues
In Summary - to troubleshoot further
1) Make sure the VMware tools are installed and up to date inside all the affected VMs (list provided below)
2) Run a test of creating a quiesced snapshot in VMware (as described above)
3) Get whoever administers the content of the VMs to confirm what is going on inside the operating system of each VM at the time of the quiesce request (for Windows this means look at VSS issues in the Event logs, for Linux this means researching what the vmsync driver is doing)
4) If there are VMs that will never quiesce then use the following work around options in Commvault.
Option 1:
Move the affected VMs to their own Subclient and configure that new subclient for Crash Consistent Backups which will result in the quiesce not being requested.
Option 2:
Use the Advanced Client Properties --> Additional Setting called " ignoreQuiesceGuestErrors" which will backup the VMs from the current Subclient Content where those VMs that can quiesce will, and those that cannot will switch to Crash Consistent functionality and not report the warning/error.