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[Kathy Douds]

how can I change from the basic plan to premium, have tried doing through the netflix app and website and it just changes temporarily and then reverts back to basic after a few mins. Cannot find anywhere on myEE to make changes to the plan type and Netflix help are directing me back to EE to change plans.

pretty much just got this sorted out. Changed plans on a couple of my devices recently so the one that had netflix originally no longer has it, and activated it on a seperate phone plan. this gave me the option to select premium and this time it hasnt reset back to standard.

How can I sign up for an Xfinity package with Netflix?
Xfinity packages with Netflix are only available in select markets at this time. To check availability, please visit xfinity.com.

How do I know if my Xfinity package includes Netflix?
If Netflix is included in your X1 package, it will be listed in the \"Bundled Services\" or the \"Regular monthly charges\" section of your bill.

I signed up for an Xfinity package that includes Netflix. How do I activate my Netflix account?
Launch the Netflix app on your X1 TV Box. Then, follow the prompts to either link your existing Netflix account to your Xfinity package or create a new Netflix account to be linked to your Xfinity package.

How do I find the Netflix app on my X1 TV Box?
You can either say \"Netflix\" into the Xfinity Voice Remote or you can go directly to the Netflix app by clicking on the Netflix tile found in the X1 apps menu.

I signed up for an Xfinity package that includes Netflix but never accessed the Netflix app on my X1 TV Box. Can I still create a new Netflix account or transfer an existing one as part of my package?
Yes. However, you must open the Netflix app on your X1 TV Box to activate the Netflix service included in your Xfinity package.

If you have an existing Netflix account and sign up for an Xfinity package with Netflix service, you'll continue to be charged separately for your Netflix account until you complete the activation process by using the Netflix app on your X1 TV Box.

How do I change my Netflix plan or account information?
You can change your Netflix plan at any time by signing in to netflix.com and visiting the Account page, then selecting Change Plan to view and select available plans.

What will happen to my Netflix account if I cancel my Xfinity service or change my Xfinity package?
For more information, see how to disconnect or downgrade Xfinity service with Netflix.

What happens to my Netflix account if I move?
Your Netflix subscription relationship is with Netflix directly, even if you signed up through Xfinity X1. Because of this, a move will not impact your subscription unless you are billed by Comcast, in which case, you will need to update your method of payment for Netflix.

Note: You'll need to sign in to Netflix again once you activate the boxes at your new address. If you move and no longer have Xfinity services, you will no longer be billed by Comcast and must update your payment method for Netflix or risk losing your Netflix Service.

If you have a previous, valid method of payment (credit or debit card, for example) on file with Netflix, Netflix will charge your previous method of payment. Contact Netflix to cancel your Netflix account after changing your service package with Comcast.

I accidentally linked the wrong Netflix account to my Xfinity package. What should I do?
If you accidentally connect the wrong Netflix account to your Xfinity package, please sign out of the Netflix app on X1 and please contact us.

How does Netflix affect internet data usage?
Video in the Netflix app on Xfinity X1 is streamed over the internet. For this reason, usage of the Netflix app on X1 and all other programming and content from the internet on X1, as well as, the internet apps on X1 are subject to Xfinity Internet data usage policies.

To determine what amount of usage you can expect for a given hour of streaming, Netflix provides estimates on its website. Netflix estimates about 1 GB of data per hour for each stream of standard definition video, and up to 3 GB per hour for each stream of HD video.

Will my Netflix user settings carry over to X1 or Flex?
Yes. Existing Netflix customers who use their Netflix login information when logging in through the Netflix app on X1 or Flex will see their current Netflix settings.

Why is Netflix programming displaying in letterbox?
If you signed up for a Netflix standard definition (SD) package, the Netflix content will appear in SD in the letterbox format, even if you are an Xfinity HD customer. In order to get rid of the letterbox view, you must change your Netflix subscription to a package that includes HD.

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Media-streaming veteran Netflix (NFLX 0.85%) reported second-quarter results on Thursday, July 10. The results were consistently slightly better than management's guidance, edging out Wall Street's consensus estimates across the board.

As always, the numbers don't tell the whole story. Netflix's management provided some eye-opening commentary on the second-quarter earnings call, and investors should pay attention to these potentially game-changing insights.

Co-CEOs Greg Peters and Ted Sarandos spent about one-tenth of the call time discussing the company's plans to take advantage of AI-generated content. They tend to mention generative AI in every earnings call in recent years, but the discussion is getting deeper and more detailed.

Peters noted that Netflix has long used AI and machine learning to boost content discovery and engagement. "We think that generative AI has tremendous potential to improve our recommendations and discovery systems even further," he said, highlighting how this technology can make it easier for users to find content they love.

For example, imagine a user interface where machine learning systems dynamically curate and personalize the home screen based on the user's viewing habits, current trends, and even mood indicators based on recent activity. The resulting presentation of content choices is handed over to a generative AI engine for final touches, adding a personalized touch to user interactions with the viewing platform.

This could result in more accurate and engaging content suggestions, such as recommending a light-hearted comedy after a string of intense dramas -- all presented to the viewer with unique descriptions and other AI-based optimizations.

Then, Sarandos emphasized that AI will act as a tool to assist creators, not replace them. He compared this to the evolution of animation, where technology improved quality rather than reducing costs.

"AI is going to generate a great set of creator tools, a great way for creators to tell better stories," he noted. "And one thing that's sure, if you look back over a hundred years of entertainment, you can see how great technology and great entertainment work hand in hand to build great big businesses."

The core of successful content, according to Sarandos, lies in its ability to connect with audiences through strong writing, acting, and storytelling. AI can enhance these elements and help humans create them, but the focus remains on the quality of storytelling.

As filmmakers and producers experiment with AI, Netflix is committed to using these advancements to support, not replace, creative processes. This balance between technology and human creativity positions Netflix to continue delivering engaging and high-quality content. The company can use generative AI engines to boost viewer engagement and satisfaction in myriad small ways, and a more engaged audience is ultimately good news for Netflix investors.

This earnings call revealed more than just impressive numbers. Netflix's strategic focus on AI, innovative content, and global growth underlines its commitment to staying ahead in the highly competitive media-streaming industry.

As Netflix continues to enhance its user experience and expand its market reach, investors have plenty of reasons to remain optimistic about the company's future. The stock is flirting with all-time highs, and for good reason.

We previously reported that T-Mobile is changing its Netflix on Us promo. A report based on leaked internal documents suggested that the carrier would be moving all the people who get the Basic Netflix plan through the promotion to the Standard with Ads plan. Now, new information gathered by The Mobile Report points out that the change is much worse than we thought.

Based on texts received by customers on a variety of plans as well as notes from internal sources, the publication reports that every T-Mobile customer receiving Netflix on Us through the carrier will now be moved to the Standard with Ads plan, regardless of their current plan.

T-Mobile has also confirmed the changes to its deal in the FAQs of its dedicated Netflix on Us page. The new plan rules will come into effect starting January 24, as confirmed by the company on X (formerly Twitter).

That said, you can still pay T-Mobile a discounted price of $8.50/month if you want the ad-free Standard plan. This saves you $6.99 monthly compared to what you would have paid Netflix directly for the plan. You can read more about getting a Netflix subscription and its plans here.

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