Fwd: Email bounced, text below

[Cong]

Hi,

We are experiencing some issues on querying and renewing an existing slice on UH rack. See details below.

Any comments or suggestions will be greatly appreciated.

Thanks,
Cong

Begin forwarded message:

From: Eric Lyons <elyo...@hotmail.com>
Date: July 28, 2015 at 3:59:48 PM EDT
To: "cwa...@umass.edu" <cwa...@umass.edu>
Subject: Email bounced, text below

Hello,

I have a slice and have reserved resources at the UH exogeni rack.  These resources were allotted about a month ago and remain up.  However in my attempt to renew today via the GENI portal (slice name rocGENI) the slice was renewed but the resources were not.  This seems to be due to the fact that the portal cannot detect any resources... it says "No resources found at UH ExoGENI".  However, as I mentioned the resources are up and seem to be functioning fine.

Can you suggest ways for me to renew the resource in the interim?  They expire on the 30th and I'd like to keep the VM alive if possible.

Any further info you could provide would be appreciated.  If you need information from me, please ask.

Thanks,
Eric Lyons
University of MA Amherst