Adobe Acrobat Reader Mac Os Catalina
Lorean Hoefert
I'm sure you are aware of this, because with a limited search I've seen multiple posts asking for help with this, most notably:
-scrolling-is-incredibly-laggy-and-slow/m-p/10652846
The issues brought up in this post fully summarize my problem -- and BEAUTIFULLY surmises a likely cause of these problems. However, while a recurrent issue, I've seen very little interest from your company in addressing it...
I have Creative Cloud, with auto-updates active for Adobe Acrobat, and I have a 2020 Macbook Pro, 16gb RAM, good graphic card (although as beautifully pointed out in the blog post above, said graphics card is not even utilized by Adobe Acrobat)... I should not be having issues with this program. I am wholesomely disappointed in this program. I'll be uninstalling it until these issues are addressed.
I'm also having this problem. Running latest version of Acrobat on a late 2015 iMac with 32GB RAM. This problem has been around for years and has not been fixed. Come on adobe, this is very expensive software, and by paying for it, we expect you at least deliver us with software that is actually usable.
It is absolutely INFURIATING that MacBooks cannot handle Adobe and adobe doesn't care to help. Truly this is a MACBOOK issue. This program works FLAWLESSLY on PC's. I use both in my day to day, and I DREAD adobe on the macbook. Mac wants us to use preview... But there are many wonderful things adobe can do that preview cannot. I really hope that mac will play nice with adobe and come together.
I feel like I'm back in the 90's working on a Macintosh Performa or something. Exceedingly slow performance with Acrobat Pro. Continual crashing, refreshes every time I move my mouse, etc. even in reader mode. Acrobat Pro never used to be this awful. I have a 2019 MacBook Pro with 32 GB Ram, OS Monterey v12.3.1
The new Acrobat has been bloatware for some time now. I used the previous version up until I upgraded to OS Catalina... now the old version no longer works, so I'll have to twiddle my thumbs while waiting for Acrobat to do the simplest things.
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So I suppose this is probably a basic Quickbooks for Mac issue (not the online version), but I've only noticed it since I started running payroll in the last 6 months. When the payroll module generates a PDF file of some report or check stub, it throws to an older version of Acrobat. I would rather it throw to the most recent version as in the version with creative suite, but I'm a bit afraid to go monkey around with it as it seems like the previous version of Acrobat was part of the Quickbooks for Mac install.
I don't see any way in preferences to choose what application handles generated PDF files, so is there a known way to straighten that out? Or, is this issue solved by simply removing older versions of Acrobat from one's system, leaving Quickbooks to perhaps appeal to the OS to find out what application is preferred to handle PDF files, and hopefully it starts handing off to the most recent version?
So here's where I'm going to escalate this to a bug and say Quickbooks Mac desktop version is HARD LINKED to Adobe Reader, and there's little guarantee that Adobe Reader 9 will continue to run on MacOS, and indeed has various problems simply operating under MacOS Mojave (let alone Catalina...is it even 64bit?)
I archived the earlier version of Adobe Reader (and any other earlier version I had) and have only the current Acrobat product installed to handle PDF files. In any other instance, mac applications all happily hand off any generated PDF files to my one and only PDF handling product, the current release of Acrobat in the Adobe Creative Suite.
So now in following the step-by-step above, when one clicks "View & Print" in step 5, Quickbooks (again - I'm doing this in the PAYROLL module, in case THAT is where in the code this hard-link has been written in...), one is presented with the error modal dialog I've attached in an image. Any subsequent attempts to view and print after that first error present a second error dialog box indicating "there is still a file being generated...wait for that file to complete or close and refresh the module".
So there you have it. TL:dr - the payroll module in QuickBooks for Mac desktop edition is unable to generate various reports or paystubs without passing thru an old version of Adobe Reader, and appears to be hard-linked to a specific "Adobe Reader" application title rather than respecting the Finder's or the operating system's tagged application for handling PDF files. This needs to be corrected.
PS - I may be wrong, but I believe the version of Acrobat Reader (version 9.x) that's hard linked is 32bit application code and will not run at all if one updates to Catalina. Another reason to UNlink this hard link and figure out how to make the payroll module respect the OS's tagged handler for PDF files.
My 2019 Desktop Quickbooks for Mac will not let me view and print paychecks or tax forms. I just get a message that reads: Unable to find Acrobat reader; you should obtain this for best results in opening PDF files.
I have already bought and updated the latest version of Adobe Acrobat. I have cleared my history from Safari and selected Adobe as my default browser by control clicking a PDF file, all to no avail. Now what?
Hi! Thank you for your clear and thorough post. After following all the recommended actions in this thread with hopes that it would work for me where it did not for you, I still have the same problem. I am convinced you are right. I just updated to the latest version of Catalina and now I can't view or print any pdf files in payroll. I am not very computer savvy and am crying at my desk. Luckily I work from home. Quickbooks keeps giving me instructions for Windows. Ugh!
I appreciate you for performing some troubleshooting steps to fix the issue of being unable to view and print paychecks or tax forms in QuickBooks Desktop for Mac. The error that you've encountered means that you'll need an Acrobat reader installed on your Mac computer. Thus, I recommend contacting Apple support to be guided with the process.
Additionally, I've included an article that'll help you make sure your W-2 form aligns correctly with the boxes on a preprinted form. This is to ensure that all the details are in place while printing the form: W-2 Print Test.
You may have noticed that I have already stated that I purchased and downloaded Adobe Acrobat and it works with all other programs on my computer except Quickbooks payroll. Page 29 of the manual was no help, and shift clicking the paycheck just brings me to the same message that it cannot find Adobe. Could you please have somebody fix this bug or provide me with a contact number to speak with a live agent?
At this point, I'd recommend getting in touch with our technical supports so we can look into your account in a secure session and investigate this unexpected behavior. You can go to this link to connect with us: Contact QuickBooks Desktop support.
Once you're in, please scroll down to the bottom part of the page. Then, select Start a QuickBooks Desktop for Mac chat from the How to message us outside of the product section.
Did this ever get resolved? I am having the same problem. Quickbooks keeps stating that I do not have acrobat but I do. Acrobat is also set as the default, and quickbooks still isn't recognizing it. I can print regular checks but not payroll checks form intuit payroll. Only the payroll portion is giving me issues.
I can see that you've already performed some troubleshooting steps, like setting up the Acrobat Reader as the default, to fix the issue. Since you won't still be able to print payroll checks in your QuickBooks Desktop for Mac, I highly recommend contacting our support team. This way, they can further investigate this matter further and provide other troubleshooting steps to get this resolved. They can also create an investigation ticket if other users are experiencing the same.
A possible temporary work-around for you Mac / Intuit Payroll users: instead of "launching" Payroll from within the QB-for-Mac application, go directly to your browser (Safari/Firefox/etc) and log in to Payroll there (at iop.intuit.com). You should now find that your browser launches whichever PDF viewing app you use, per its normal behavior. Thus the problem does seem to be with Quickbooks' implementation of Safari-within-the-app. Wouldn't it be nice if they'd give us a Preference setting where we could choose our PDF viewer?
I'm going to go as far as to upgrade to 2021 and HOPE the developers that focus on the payroll area and how it hooks "safari as a service" and how it hooks helper apps maybe has been corrected....because now it's getting serious.
Hopefully if that's the way we're going to have to use the payroll module from now on until the Acrobat thing or whatever gets fixed, I hope there isn't some kind of live exchange issue between quickbooks and the payroll module when it's *not* being accessed via Safari-as-a-service within the main application.
Hi there. Thanks for your input. Let me share some information with YOU about Adobe Reader 9, the version that is hard-link called by the payroll module in quickbooks desktop mac 2020, especially if you've updated to Catalina or further to Big Sur:
So all the explanations in the world aren't going to speed up some software engineer sitting down to UN-hard-call a specific version of a helper application that doesn't run on one's mac anymore, unless of course one has remained two operating systems in the past. :)
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