Autocrat Email Issues

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Caitlin Hughes

Oct 7, 2021, 4:15:25 PMOct 7
to GEG Ohio
Good afternoon- Has anyone run into issues of Autocrat emails getting returned to sender? The job appears to have processed, generated certificates, and attempted to send emails to registrants, but all of the emails are getting bounced back and undeliverable.
Thanks in advance- 

Caitlin Hughes
Gifted Coordinator
Fairfield County ESC

Jane Koval

Oct 7, 2021, 4:19:06 PMOct 7
to Caitlin Hughes, GEG Ohio

I received this email from Autocrat:

The Google Sheets add-on AutoCrat is set to run automatically at a specific time interval, when a form is submitted, or both. 

The add-on recently ran but was not able to complete successfully for the following reason:

Unable to talk to trigger service 

I have no clue what that means. 

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Jane Koval

Chris Malanga

Oct 11, 2021, 12:46:44 PMOct 11
to GEG Ohio
The trigger service is what allows Autocrat to work at a specific time or when a form is submitted. If you go to Autocrat and click Manage Triggers at the bottom:

Screen Shot 2021-10-11 at 12.44.13 PM.png

Then you'll get to this screen:

Screen Shot 2021-10-11 at 12.44.38 PM.png

Make sure that the trigger(s) you want are enabled and then click Save. For whatever reason, sometimes the triggers turn themselves off.

You'll need to make sure that the individual Autocrat job(s) have triggers on too. Just edit a job and click through to make sure.

Hope that helps!

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