Google Not Working on Android & iPhone : What to Do ?
Tom Carter
The “Google keeps shutting down” error is a very common error on Android devices, and it can occur at any time: while downloading a new app, reading a news article, or of searching for something in Google. Fortunately, there are several possible ways to resolve this error.
Why Google keeps stopping on Android
The exact reason why people receive the “Google keeps shutting down” error varies, as it can appear at any time while using an Android phone. Users reported the error when searching the web, downloading new apps, playing games on their phone, and even checking the weather. It appears that this issue is directly related to the data cache that the Google app relies on when you use it on your phone. This data is often used to provide content for searches, weather and other functions when using the Google app.
Unfortunately, because many Google services use the same cache, it is extremely difficult to determine precisely which Google app is causing the error. The pop-up that appears also doesn't offer any useful information about the cause of the error, meaning you'll need to do some troubleshooting to determine the exact cause.
How to Fix “Google Keeps Shutting Down” ErrorWhen you encounter this error, try these solutions:
The steps required to fix this error on Android will work on all Android devices. However, the exact naming conventions for settings may vary depending on your phone's manufacturer, and you may notice some minor differences in approach depending on your phone's version of Android.
Clear the Google app cache. The first step is to clear the data cache used by Google services on your Android device. This can be done on Samsung phones, Google Pixels and any other affected Android devices by manually going to the device settings and clearing the cache.
Force stop the application. If you notice errors while running a Google app, force stop the app so your phone has to reopen it. Hopefully this eliminates all possible issues causing the “Google keeps stopping” error.
Update Android. If you don't check for the latest Android updates, you might end up seeing this error. Make sure to keep Android up to date by checking your phone's operating system in its settings.
Uninstall Google app updates. Sometimes system and application updates can introduce bugs that cause problems. If you recently installed an update to your Google apps and are noticing this error more often, try uninstalling the updates to see if that fixes the problem.
Factory reset your Android device. This option is a last resort, as you will need to reconfigure your phone once you are done. But if you are unable to get the “Google keeps shutting down” error to appear, this may be the only way to clear things up and start fresh without any annoying errors bothering you.
Why is there a problem with Google not working on iPhone? After our research and exploration, we believe there are a few main reasons.
• Bad network connection: The first thing you need to check when Google is not working on your iPhone is if your phone is connected to a network, i.e. cellular data or Wi-Fi.
• Lag due to excessive cache: After visiting many websites using Google, the cache generated by each website is automatically stored on the application. So when you open Google again it may not work.
• Google is not up to date: Google apps that are not up to date may also not work on iPhone. It is advisable to keep your Google app up to date.
• System Software Failure: In case of unknown iOS system failure, Google may not work on iPhone as well.
OK Google not working? Here's how to fix it
For those of us who have been around for a while, it may still seem futuristic when saying "Hey Google" or "OK Google" triggers the Google Assistant on an Android phone. However, the illusion quickly collapses when you use these magic words and nothing happens.
You may not speak loudly enough, naturally. There are, however, a variety of possible reasons why OK Google might not be working, some of which are not your fault.
Check your language settings and microphone
It's worth a little digging to rule out the simplest problems. For example, check your language settings: although it's unlikely, OK, Google might not work because you're speaking the wrong language.
To check or change settings, open Assistant manually, usually by swiping up from the bottom left or right corner of the screen. If you have a Home button, hold it down.
If you see a compass icon, tap it.
Tap your profile picture when it appears.
Go to Settings > Assistant > Languages.
Select a language as the primary language.
You can choose Add a language if you are bilingual, but note that some features are not available in all languages and you cannot use two languages in the same sentence.
Also check your device's microphone. There may be debris in the grill that makes it more difficult for your device to pick up audio. Also make sure you're not in a noisy environment, because even though OK Google detection has improved over the years, a noisy environment can still render it useless.
Make sure Google Assistant is enabled
What's even more fundamental is whether or not Google Assistant is enabled in the first place. On your Android device, try triggering it with the appropriate gesture or command instead of your voice. If it's not active, you should be prompted to change it.
Make sure OK Google is enabled
If your device has Google Assistant, here are the steps to enable Hey Google/OK Google:
Open the Google app.
Tap your profile picture when it appears.
Go to Settings > Voice.
Tap Voice Match.
Enable the Hey Google button if you haven't already.
You may need to train the Assistant on your voice if this is your first time using it.
Check the Other Devices tab to make sure Voice Match is enabled on all your Assistant-enabled devices.
Disable battery saver/optimization options
Your phone's battery-saving features may be a hindrance because they can limit performance and non-essential functions. If you want to test this, launch the Settings app, select Battery, then turn off options like Battery Saver (or their renamed equivalents, like Power Saving Mode on OnePlus devices).
Update the Google Assistant app
Your OK Google problem may boil down to the fact that the Assistant app is not updating properly. To check for updates, here is the procedure:
Open the Play Store.
Tap your profile picture.
Select Manage apps and devices, then the Manage tab.
Tap Updates Available.
If Google Assistant needs an update, it should appear here. Check the box next to it, then tap the update button.
Retrain OK Google voice model
Sometimes voice assistants may need a bit of retraining in order to improve recognition. Google Assistant is no different, and you can do it without much trouble:
Open the Google app.
Tap your profile picture when it appears.
Go to Settings > Voice.
Tap Voice Match, then Voice Pattern.
Check the Other Devices tab to make sure Voice Match is enabled on all your Assistant-enabled devices. They should, but otherwise the devices won't be able to recognize you personally.