Fly Away Home Streaming Canada

[Young Vadlapatla]

Hey guys, just got rogers ignite about a week ago, my girlfriend was at home watching it and I tried using my app while I was away.. and it wasn't working for me says not available for every channel that I have.. but it was working still at home..

With that being said, Is rogers Ignite able to work from multiple IP addresses at the same time?

@Kylek91 There are viewing restrictions with Ignite TV. There is a limit to the number of active streams that you are allowed for non-set-top box devices, even within the home, and a limited number of streams that you can have active outside your home. Also, due to content restrictions, some channels can only be watched inside your home (only the TV Go channels can be viewed outside) and you cannot watch any Ignite TV outside of Canada.

As discussed in the solution post for this thread, all subscribed channels can be seen at your home location, however, only the TVGo channels can be streamed outside your home due content restrictions. The TVGo channels follow the list of regular channels - scroll way down to see them, or select them via LiveTV dropdown at the top of the screen.

For me it's still shown as a TVGO channel, so provided you're in Canada, it should work. The TVGo channels are listed at the bottom of the channels in the app when viewing all channels, or you can select TVGo channels (Available out of home) as a filter.

Has this TVGO change happened recently? I could always watch MSNBC on my iPad but now it talks about connecting to my in-house WiFi which I am on. This was the whole point of Ignite use around the house. Does you know if this change has effect Bell?

Last I heard, you were allowed a maximum 5 Ignite TV streams total with the web player and Ignite TV app, and up to 2 of those streams can be outside of your home. (That should be listed here: -about-the-ignite-tv-app)

I believe that Rogers also limits you to 10 set-top boxes in your home. Those streams are counted separately but there is also a practical limit to how many you have running at a time depending on how much Internet bandwidth you have and the type and quality of the content that you are streaming.

I only have 2 TVs and boxes for Ignite and have no problem with them in fact only use one TV 95% of the time. The issue is I was not able to access some live TV Stations on my iPad while in the house on the same WiFi, this has always worked in the past. CNN would play but MSNBC would not, I see it is working today so not sure why the restriction yesterday from Rogers?

@emerson7 Not all channels are available outside of the home. With the latest version of the mobile app, you can see the ones that are by applying the "Available out of home" filter, and on the Ignite TV Web player, they are listed as "TV Go" channels.

Rogers recently made some changes in my neighbourhood and I now have a new IP address that some services geolocate to being out of province! My iPhone (which can do its own precise geolocation) still works fine but I suspect that if I try watching on a desktop PC, may think that I am watching outside of my home.

I don't know how Rogers and Comcast do Internet geolocation but there are several 3rd-party services that keep track of how Internet Service Providers, such as Rogers, configure their networks. Service providers allocate IP address ranges to customers in the same area and those third-party services try to keep track of where customers with a given IP address live. When you connect to a web site, such as Costco or Home Depot, they use that information to estimate where you live so that they can display stock levels at your local store. However, IP addresses are like a telephone number without an area code -- there is nothing inherent about it that ties it to a location -- and Rogers is free to allocate IP addresses that they once gave out to customers Moncton to customers in Waterloo. They may (eventually) inform some of those 3rd-party IP geolocation services of their network changes or they may leave them to figure out the changes on their own... and this may also cause some services to provide correct location data to a site while others do not.

However, Ignite TV still allows me to access all of my channels from my Desktop PC and from my iPhone, even when I disable Location Services on my iPhone and force the Rogers web site to fall back to using IP geolocation.

If you are in your home but the Ignite TV app thinks otherwise, and you are not using a VPN service, this is a problem that only Rogers and Comcast can resolve. Try sending a private message to @CommunityHelps and hopefully they can engage with the right people internally to get this issue resolved for you.

Thanks very much this explains a lot. I have experienced this when logging into Costco it never knows which province I am in. I have not been using my VPN while at home but I will try using it on my iPad and select Ontario as a site and see if this makes more sense to Ignite on my iPad. Currently, my IP address is in Newfoundland!

What specific restriction are you running into? The Bell TV app also limits the number of active streams that you can have outside your home, AND they place a limit on the number of registered devices that you can have.

On compatible iOS and Android devices, within Canada, where you have an Internet connection. Out-of-home streaming limited to 2 devices at the same time and combined in-home and out-of-home streaming limited to 5 devices at the same time (including streaming via ignitetv.rogers.com on your computer). Content and feature availability dependent on licensed content rights. Data usage charges may apply when off your home Rogers network.

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